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DoubleTree by Hilton Hotel Phoenix - Gilbert

Certificate of Excellence
3.5 of 5
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1800 South SanTan Village Pkwy, Gilbert, AZ 85296 (Formerly Legado Hotel)
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DoubleTree by Hilton Hotel Phoenix - Gilbert
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Ranked #4 of 6 Hotels in Gilbert
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
jojoHuntsville_AL huntsville, al
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295 reviews from our community

Traveler rating
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    37
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    14
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99
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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huntsville, al
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As with most Hilton properties, this one did not disappoint. The location was great! If you are in the mood for shopping this is the place to be. I even noticed the Spa specials but did not have time to enjoy the services. Maybe next time! Clean rooms, great breakfast buffet.

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1 review
5 of 5 stars Reviewed 6 days ago NEW

I love this hotel. I travel alone to visit family in the area. The hotel is just lovely, the rooms are clean and spacious. The staff is welcoming and helpful. Lots of shopping nearby which adds to my visits. You will be so glad you selected the Doubletree. I know I will be back again and again.

Review collected in partnership with DoubleTree by Hilton

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Albuquerque, United States
1 review
3 of 5 stars Reviewed 1 week ago

The accommodations are decent and presentable, the room is spacious enough. But at breakfast, coffee was served in PAPER CUPS. I found that to cheapen an already pretty mediocre buffet. The hotel is across from a nice mall, but that is it for surroundings. I found the soap/shampoo provided to be sweet and feminine, and I am a guy... for... More 

Review collected in partnership with DoubleTree by Hilton

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Granville, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The staff and location of this Double was excellent. It was close to a major shopping center. It was about a half and hour from the PHX airport. I enjoyed the pool and hot tub. The food was very good and the prices were a good value. I would stay there again.

Review collected in partnership with DoubleTree by Hilton

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South Elgin, Illinois
Contributor
12 reviews 12 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Having stayed at the property January 2014, we decided to book them again for Spring Break 3/24-4/2. We received a phone call the morning of 3/24 that they needed a new credit card since ours had expired. No problem, happy to give it to them. I was told that an additional $250 was going to be "authorized" for incidentals. I... More 

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

I'm very sorry that this was your experience. We take pride in all staff members’ exceeding guest expectations. Since that is not the case for you, we will review the situation and find better solutions. We are pleased that you found comfort at another Hilton property, and thank you for being loyal to Hilton. We also hope that on your... More 

Cleveland, Ohio
Top Contributor
113 reviews 113 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

I stayed here for 10 days while on vacation. The rooms are very large and nice but need more lighting. I asked for another lamp and was told they didn't have any. I found that hard to believe. I had the free breakfast as a Hilton Honors member so I did not have access to the full buffet, which looked... More 

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for being our guest, and sharing your experience. We will take your feedback and find ways to improve in areas needed and appreciate the positives as well. Thank you again and please visit us on your next trip to the Phoenix area. More 

YYC, Canada
1 review
5 of 5 stars Reviewed March 26, 2015

Good location, friendly staff, clean. I would stay again. We were there for a wedding and I would stay there for business as well. The fitness area is a bit small and the WiFi was slow at times. Top Golf across the street was great.

Review collected in partnership with DoubleTree by Hilton

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for being our guest and sharing your review. We're glad you enjoyed the location of our hotel and the near-by amenities. Please visit for work or another wedding, come back anytime. Thank you again. More 

Bountiful, United States
2 reviews
5 of 5 stars Reviewed March 20, 2015

A perfect hotel in a perfect location! The staff had to be trained by Mary Poppins. The staff was fun and friendly and the hotel was fit and fine! It was a perfect home away from home. It was close to everything you'd ever want to do. It was nearly across the street from a fabulous Mall and the beautiful... More 

Review collected in partnership with DoubleTree by Hilton

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

WOW thank you so much! That's all we have to say... Well, that, and please visit us again soon! More 

Flagstaff, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 19, 2015

The property is well maintained and the rooms are very comfortable! The staff is extremely friendly, warm and welcoming. We will definitely stay here again if we are in the area. We didn't use the Spa this trip but they were offering a facial/massage special - one hour each for only $129! I wish we would have had more time... More 

Review collected in partnership with DoubleTree by Hilton

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you very much for being our guest and sharing your experience. As managers we strive for reviews like yours. Thank you again so much!! Please come back for a weekend getaway and try the spa - great prices, professionally staffed, and excellent treatments. Thank you again. :) More 

1 review
5 of 5 stars Reviewed March 18, 2015

I wanted to take a quick minute and bring to your attention what I experienced over the weekend during my stay. I am a frequent traveler and have always chosen Hilton because of the great reputation and customer service. I want to let you know that the staff at the DoubleTree in Gilbert, Arizona made my stay not only a... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you SO much for being our guest, and sharing your experience! Your description of our staff is exactly what we strive for - excellence and CARE. We truly value all of our guests, and it is our individual, and team goals to have each guest leave with an experience to share and tell others about. So glad with your... More 

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