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All 6 Gilbert hotels

DoubleTree by Hilton Hotel Phoenix - Gilbert

3.5 of 5 Hotel   |   1800 South SanTan Village Pkwy, Gilbert, AZ 85296 (Formerly Legado Hotel)
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DoubleTree by Hilton Hotel Phoenix - Gilbert
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Ranked #4 of 6 Hotels in Gilbert
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
DeborahAnn0013 Fremont, California
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234 reviews from our community

Traveler rating
    128
    55
    28
    11
    12
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89
44
16
67
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fremont, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Rooms were large enough for us to send 5 nights and not trip over each other. The staff was really nice, we especially liked Vinnie the lovely gentleman who drives the shuttle van. We recommend using the shuttle, unbelievable how many places are withing the 5 mile area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Great to hear our hotel worked out well for your trip! Thank you for being our guest and telling about your experience!! I'll share and recognize Vinnie; he is an asset to our team! Thank you again. More

Atlanta, Georgia
Contributor
20 reviews 20 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Enjoyed stay here for one night. Will book again in future. Only downside is no concierge lounge for diamond/gold members and only given a coupon off breakfast buffet. Breakfast buffet limited. Same items you would find at a Hampton Inn. If you are going to charge for a buffet, offer larger variety of options to choose from...

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for being our guest and sharing your experience. It'd be great to learn about what items we could add to the buffet, to better service breakfast needs! Please email amanda.barron@hilton.com with any items you'd like to share-we're always looking at ways to improve. Thank you again and in advance! More

Victorville, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Everything was perfect! Warm chocolate chip cookies when we checked in. Iced lemon-lime water. Comfortable beds. Tons of pillows. Great view. Helpful staff. Awesome housekeeping. Clean. Fridge and microwave. NO noise. Close to everything we needed.

Review collected in partnership with DoubleTree by Hilton

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Awesome review! Thank you!! More

Gilbert, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Fast check in. Rooms are beautiful. Great restaurant. I took the free shuttle to a wedding then also the airport. Both drivers were wonderful. Amazing staff! Cucumber water, cookies on arrival... YUM!!!

Review collected in partnership with DoubleTree by Hilton

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

We do have some amazing staff, thank you for taking notice of them and sharing your experience!! It is much appreciated! Thanks again. More

Topeka, Kansas
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Went to a wedding this past weekend on the east side of Phoenix. As the bride lives in Gilbert, we chose this hotel and we were not disappointed. The hotel is on Santan Village Parkway and easily accessible either from the 202 or 60. We were greeted graciously and really pleased we were able to check in early as we... More

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

The lack of complimentary breakfast is a slight set back. Unfortunately offering free breakfast goes against our brand standard. DoubleTree by Hilton is trying to make it complementary so please check back soon! Thank you for the feedback and being our guest! More

Rancho Santa Margarita, California
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for a weekend while in town for a wedding. Staff was friendly and very helpful.. Rooms were spacious & very clean. All amenities you would expect were provided. Housekeeping staff also very friendly. Great location within walking distance to a mall, Walmart & Restraurants. If the need arised, we'd stay there again.

Was this review helpful? Yes
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for being our guest and writing a review! If we are lucky to welcome you back, there is also a shuttle, free of charge that goes within five miles. Thank you again! More

El Paso, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Great hotel for families or for a quick business trip. My car battery died and the staff was very helpful getting me up and running for a local interview. Bar stayed open to see the baseball world series. Staff was very friendly.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for being our guest and placing your review! We hope the interview went well and the battery replacement was smooth!! If you relocate to the area, we'd enjoy welcoming you back. Thanks again and best of luck! More

Sarasota, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is absolutely beautiful! I would most definitely stay there again if ever in the area!!! It's very clean and the wait staff in the restaurant went above and beyond for us. And the location is perfect. It's close to shopping and all your needs.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

It was great to read your review, thank you SO much for being our guest and placing your review! Please come back and visit us again. More

Gilbert, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Needed to getaway from Stresses. I decided to stay at Santan Village Doubletree, which was convenient and reasonably priced. The room was very nice and clean. I was very surprised to find that the room had both a refrigerator and microwave, which both came handy. The hotel has several restaurants and stores in close proximity to it. I definitely would... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for being our guest and writing a review! It means a lot to know we are a nice, relaxing, and convenient place to visit!! Thank you again and come back soon. More

Mesa, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Long story short, our wedding night was completely ruined by the lack of customer service. A noise complaint was made but was completely invalid and instead of investigating the accusations, the staff treated us as if we were criminals. I have traveled quite a bit and can assure you that we were not being loud, obnoxious, or disrespectful. We were... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

It is unfortunate that excessive noise came from your room, and we (the hotel staff) had to follow procedures. We handled your complaint the same, as every other guest, with the exception of the third complaint...upon receiving the third complaint, we normally require the guest to leave the hotel, and this is done to avoid further aggravation to guests, after... More

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Additional Information about DoubleTree by Hilton Hotel Phoenix - Gilbert

Address: 1800 South SanTan Village Pkwy, Gilbert, AZ 85296 (Formerly Legado Hotel)
Phone Number:
Location: United States > Arizona > Central Arizona > Gilbert
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Phoenix - Gilbert 3.5*
Number of rooms: 121
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