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All 6 Gilbert hotels

DoubleTree by Hilton Hotel Phoenix - Gilbert

3.5 of 5 Hotel   |   1800 South SanTan Village Pkwy, Gilbert, AZ 85296 (Formerly Legado Hotel)
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DoubleTree by Hilton Hotel Phoenix - Gilbert
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Ranked #4 of 6 Hotels in Gilbert
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Bob O Long Beach, United States
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279 reviews from our community

Traveler rating
    153
    64
    36
    13
    13
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95
61
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81
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chandler, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Definitely not worth $159 per night. Bed was very uncomfortable (Starchy Linens, stiff mattress and small pillows) walls were thin, and they screwed up our billing which put a huge damper on a family event. AC was hard to find a temp that would keep the room comfortable, it was either too hot or too cold.

Review collected in partnership with DoubleTree by Hilton

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gilbert, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

I pretty much felt like we were nothing with the way the RUDE service was. Also one of my guests booked a room for 2 queens and your hotel changed there room stay to a king without telling them. They wouldn't do anything about it. Granted we also thought we had the breakfast package with our stay and that was... More 

Review collected in partnership with DoubleTree by Hilton

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Long Beach, United States
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The staff here is great & they make you feel valued & welcome. The rooms are comfortable & quiet. It is located near plenty of shopping & places to dine & it is easily accessible from the freeway. I would definitely stay here again!

Review collected in partnership with DoubleTree by Hilton

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Hotel staff were incredibly friendly and accomodating. Breakfast was fantastic and our waitress was delightful. Room was larger than most DoubleTree rooms I have stayed in. Nice furnishings. Great location outside of Phoenix. Front desk staff were very nice. Fitness center is small so if you are looking for a place to work out I would suggest going for a... More 

Review collected in partnership with DoubleTree by Hilton

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Edmonton, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Arrived in area (long trip) and first hotel was a major disappointment so we switched to this hotel on the second day. Literally saved the trip. Clean, comfortable and well appointed hotel. Don't know as I've ever encountered a more accommodating and competent staff. If they maintain the property and staff culture I will never go anywhere else. Thank you!

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Bismarck
1 review
3 of 5 stars Reviewed 1 week ago

very average for price. Had outside and inside noise. Items in rooms were not working right away. Help did take care or problems after reporting, but did have a couple of nights of very little sleep due to alarm clock misfunction and outside noise at 5 AM

Review collected in partnership with DoubleTree by Hilton

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St. Louis, United States
1 review
3 of 5 stars Reviewed 1 week ago

Bought into the promotion for an upgrade at a low rate, but wouldn't know what it was until I arrived. It was a sofa that made into a bed. I was the only person in the room, which was obvious by my reservation. Very disappointed.

Review collected in partnership with DoubleTree by Hilton

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Terrace Park, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The staff at check-in were excellent (and they even realized just because you are from NY State doesn't mean you are from the city!....they had heard of the Finger Lakes!). The staff on check out, well, they were down a few notches, giving me someone else's bill and telling me I had booked through a agent when I had booked... More 

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Mesa, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Sadly the check-in people barely spoke to us, didn't explain the add'l costs we would incur on our credit card until after we left the next day and insinuated I was having an affair by calling my husband "my friend". Wouldn't use this again. Also for the price, definitely not worth it. Paid $200 for a basic hotel.

Review collected in partnership with DoubleTree by Hilton

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

I'm really sorry that you left feeling the way you did. We will discuss with our team the importance of engaging with our customers and remaining in a professional manor. This is definitely not the "norm" for our hotel and center. Again, sorry about this. More 

Tucson, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

From the moment you check in to walking out the door, I feel like I got the red carpet treatment. Everyone treated me with kindness and bent over backwards to insure my stay was excellent. The support staff are great!

Review collected in partnership with DoubleTree by Hilton

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

It is refreshing to hear that all of our hard work is paying off! It truly is our pleasure to serve here at the DoubleTree by Hilton Phoenix Gilbert. Please visit us again soon. Thank you! More 

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Additional Information about DoubleTree by Hilton Hotel Phoenix - Gilbert

Address: 1800 South SanTan Village Pkwy, Gilbert, AZ 85296 (Formerly Legado Hotel)
Phone Number:
Location: United States > Arizona > Central Arizona > Gilbert
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Phoenix - Gilbert 3.5*
Number of rooms: 121
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