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All 6 Gilbert hotels

DoubleTree by Hilton Hotel Phoenix - Gilbert

3.5 of 5 Hotel   |   1800 South SanTan Village Pkwy, Gilbert, AZ 85296 (Formerly Legado Hotel)
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75%
Ranked #4 of 6 hotels in Gilbert
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Shannon T Colorado Springs, United States
  • Overview
  • Reviews (202)
  • Photos (14)
  • Amenities
  • Q&A
  • Room tips (20)
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202 people have reviewed this hotel

Traveler rating
    105
    47
    28
    11
    11
See reviews for
77
39
14
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Mesa, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

We had travel all day and checked into this hotel. We showered and headed out for the evening. Before leaving the hotel, we ask the desk person to please have fresh towels in our room for in the morning. I was assured that would be done. Not sure if the desk person got busy, forgot, or just didn't care. The... More

Review collected in partnership with DoubleTree by Hilton

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Colorado Springs, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

In town for a funeral, and chose this hotel based on location and knowing it was fairly new. Every member of the hotel's staff was friendly and helpful, room was clean and comfy. I would definitely return, maybe not in July if I have a choice. *Ü*

Review collected in partnership with DoubleTree by Hilton

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Chicago
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I've always like staying at Double Tree hotels. So I booked an overnite at this one when i visited the area. The room was pretty warm when I first went in. AC was set at 89 degrees. The mini fridge was turned off but unfortunately there were some sort of food/juice that was spilled inside it from previous people and... More

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Boston, Massachusetts
1 review
3 of 5 stars Reviewed 1 week ago

I stayed for a week at this hotel one week ago. Overall, the hotel is nice but one person at the front desk was very rude and uninviting. At check in, she was unresponsive and did not even make eye contact. I had to ask her where the elevator was and where I should park. She seemed annoyed by these... More

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for staying at our hotel and sharing your experience. Although this is not something we want any of our guests to walk with as a reflection of our hotel and or team, I am glad you shared so we can train and or rectify the situation. It would be great to learn more about the team member you... More

Albany
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose DoubleTree due to its proximity to the local airport and the fact that our flight was very early in the morning. This was a modern, clean, and comfortable place to stay. It was very quiet in the lobby, as well as on our floor. It was a really relaxing place to spend the night and the location felt... More

Was this review helpful? Yes 1
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

You provided a great review; thank you! I'm glad that we were in a central location to fit your needs and offered what you were looking for. Thank you for being our guest and writing the review. We hope to see you again. More

Englewood
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Cookie cutter hotel on a cookie cutter neighborhood that was mere desert 4 years ago. The San Tan mall is close by. As usual it's the people that work somewhere that makes the difference. Everybody working there that I encountered were genuinely nice and friendly. From the front desk to the cleaners. Eli one of the bar tenders is a... More

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

The management team at the DoubleTree by Hilton Phoenix-Gilbert could not agree with you more! The person(s) who you encounter are the ones that make the difference; their efforts, their friendliness (or not depending on the mood) and the satisfaction they provide. Thank you for taking note of our excellent team and thank you for sharing your review of our... More

Everywhere
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a last minute arrangement, after staying one night at a seedy motel in Mesa. For less than twice the price of the seedy motel it was an exponential step up to this luxurious room. I can't say enough good about the experience. Friendly staff, quality all around. The room was outstanding. Comfortable in every way. Good wireless internet... More

Was this review helpful? Yes
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

We loved your review, thank you so much! There are plans to build another section of rooms and a water park. Please keep up with us so that you can visit the park when it opens. Thank you for the review and for being our guest! More

Chino Hills, CA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very courteous staff with a great understanding of hospitality. My family and I were treated with great service. The hotel is modern, clean, and upholds the traits a DoubleTree should offer. The breakfast buffet is good but not to the level most DoubleTree restaurants offer. However, the service is quite good with a friendly staff and accommodating nature. The hostess... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for the review and being open regarding the buffet breakfast. We will make an effort to visit other DoubleTree by Hiltons to improve to our guests expectations - if not exceed them. Thank you again. Please come back and visit us soon and see the improvements. More

San Tav Valley, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is very nice. Staff was excellent. My two gripes and they are minor. 1. No coffee available downstairs unless you pay $2 per cup.(Have stayed in a few Double Trees of recent and this is a first!!) 2. The rooms and walls in the hallway were surprisingly dirty.(carpet and wall stains) Not filthy, just not clean. Other than... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for your review and for being our guest. It is helpful to know that our walls and carpet in the halls can use some deep cleaning. We rotate through the rooms and halls however, it may be a little overdue. Thank you again and please come back soon to see the improvement!! More

Gilbert, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We had some rooms in our house painted and the smell was giving me a headache. I opted not to sleep there that night so got on my computer and was able to book the DoubleTree Gilbert that was very close to our house. In a matter of minutes I was booked and very relieved that I did not have... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for booking with us and for the awesome review. We will gladly take your out of town guests-anytime! Or if you would like to visit for a stay-cation. Thanks again! More

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Additional Information about DoubleTree by Hilton Hotel Phoenix - Gilbert

Address: 1800 South SanTan Village Pkwy, Gilbert, AZ 85296 (Formerly Legado Hotel)
Phone Number:
Location: United States > Arizona > Central Arizona > Gilbert
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Phoenix - Gilbert 3.5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Class
Number of rooms
121

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