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DoubleTree by Hilton Hotel Phoenix - Gilbert

Certificate of Excellence
3.5 of 5
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1800 South SanTan Village Pkwy, Gilbert, AZ 85296 (Formerly Legado Hotel)
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DoubleTree by Hilton Hotel Phoenix - Gilbert
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Ranked #4 of 6 Hotels in Gilbert
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Anna R Congress, United States
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300 reviews from our community

Traveler rating
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    71
    37
    13
    14
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100
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18
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Congress, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I highly recommend this hotel if travelling with a pet. They have a treat jar at the front desk so that you can reward your pet after you've walked them outdoors. Everyone was very friendly and we had no difficulty finding someone to answer questions.

Review collected in partnership with DoubleTree by Hilton

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Phillips Ranch, United States
1 review
4 of 5 stars Reviewed 1 week ago

This hotel was nice and clean. It is worth the price and great for a business traveler. it is out in Gilbert AZ and near the ASU Polytechnic campus. It is in walking distance to San Tan Village. The hotel has a day spa which is convenient.

Review collected in partnership with DoubleTree by Hilton

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Kanab, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is probably my 4th or 5th stay at this same hotel. I love the location- close to lots of shopping. Near the Gilbert Temple- which is beautiful. I'm pretty sure I'll be back. Great place for a business conference too. Thanks!

Review collected in partnership with DoubleTree by Hilton

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Flagstaff, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel after a friends wedding and the room was clean, the bed was comfortable, and I was able to get a good night's rest before traveling back to Flagstaff the next day. The check in process was smooth and the staff was friendly. The breakfast amenities offered were absolutely the best I've seen at any hotel... More 

Review collected in partnership with DoubleTree by Hilton

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you SO much for being our guest and the review! We are very excited you liked and enjoyed the breakfast. Awesome and exactly what we were going for. Thank you again. More 

Warrenton, Virginia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Their promises were kept, and they keep a good, casual atmosphere for a very fair price. The internet is sometimes an issue, getting started, but not as bad as other hotels. Drinks are very reasonable, and the people are excellent! The room did have an odor at first, but we got used to it.

Review collected in partnership with DoubleTree by Hilton

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Sorry to hear about the odor. We had a ac's recharged, the company said that could create an odor...sorry again. Hopefully the ac was cold, though. :) Thank you for being our guest, please visit us again soon. More 

huntsville, al
Contributor
15 reviews 15 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As with most Hilton properties, this one did not disappoint. The location was great! If you are in the mood for shopping this is the place to be. I even noticed the Spa specials but did not have time to enjoy the services. Maybe next time! Clean rooms, great breakfast buffet.

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for being our guest and sharing your experience. Being close to the mall is a plus - we're glad that you found value in our location. Thank you again. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I love this hotel. I travel alone to visit family in the area. The hotel is just lovely, the rooms are clean and spacious. The staff is welcoming and helpful. Lots of shopping nearby which adds to my visits. You will be so glad you selected the Doubletree. I know I will be back again and again.

Review collected in partnership with DoubleTree by Hilton

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Really glad you love the hotel as much as we do! We also couldn't agree more... our rooms are clean and spacious. This is so important while traveling and we're glad you found the value in that. Thank you, we look forward to welcoming you back! More 

Albuquerque, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The accommodations are decent and presentable, the room is spacious enough. But at breakfast, coffee was served in PAPER CUPS. I found that to cheapen an already pretty mediocre buffet. The hotel is across from a nice mall, but that is it for surroundings. I found the soap/shampoo provided to be sweet and feminine, and I am a guy... for... More 

Review collected in partnership with DoubleTree by Hilton

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for being our guest and the feedback. I never thought about the fragrance of the soaps, this will definitely be a topic of discussion for our weekly staff meeting - thank you. I'd also like to ask your opinion about making the buffet better? Any feedback would help... amanda.barron@hilton.com if you'd like to provide some ideas. Thank you... More 

Granville, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

The staff and location of this Double was excellent. It was close to a major shopping center. It was about a half and hour from the PHX airport. I enjoyed the pool and hot tub. The food was very good and the prices were a good value. I would stay there again.

Review collected in partnership with DoubleTree by Hilton

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

Thank you for being our guest and the good review! You're right about the food too - very reasonable for a hotel and yummy!! More 

South Elgin, Illinois
Contributor
12 reviews 12 reviews
1 of 5 stars Reviewed April 11, 2015 via mobile

Having stayed at the property January 2014, we decided to book them again for Spring Break 3/24-4/2. We received a phone call the morning of 3/24 that they needed a new credit card since ours had expired. No problem, happy to give it to them. I was told that an additional $250 was going to be "authorized" for incidentals. I... More 

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Amanda B, Director of Sales at DoubleTree by Hilton Hotel Phoenix - Gilbert, responded to this review

I'm very sorry that this was your experience. We take pride in all staff members’ exceeding guest expectations. Since that is not the case for you, we will review the situation and find better solutions. We are pleased that you found comfort at another Hilton property, and thank you for being loyal to Hilton. We also hope that on your... More 

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