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Holiday Inn Express Hotel & Suites

Certificate of Excellence
2.5 of 5
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240 West Highway 287, Florence, AZ 85232
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Holiday Inn Express Hotel & Suites
Best prices for: 1 room 1 guest
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Ranked #1 of 2 Hotels in Florence
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed February 6, 2015
A93274 Tulare, California
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156 reviews from our community

Traveler rating
    108
    33
    9
    1
    5
See reviews for
46
30
5
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Appleton WI
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Checking in today at noon we were told there was not rooms available for early check in, as requested. Understandable, but she was super rude and rolled her eyes and shook her head. I told her no problem we were working all day for country thunder and would be checking in after our shift at 1115. Upon arrival we were... More 

Was this review helpful? Yes 1
Tulare, California
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed February 6, 2015

Knowing that there wasn't much in Florence we were a little concerned about what we would find in accommodations. What a wonderful surprise! The staff was very friendly and helpful. The van driver was very accommodating to our group attending a wedding nearby. The hotel was clean and quiet. We had an early flight out but were still able to... More 

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Top Contributor
123 reviews 123 reviews
33 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 10, 2015

Stayed for 2 nights and it was, indeed, a last minute booking. Due to this we had rather lower expectations. Though we were satisfied by the cleanliness of the place and the friendly front office communication. We did not have the chance to experience any of the hotel amenities or servicies( apart from the breakfast), so we cannot offer opinion... More 

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Senior Contributor
30 reviews 30 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 2, 2014

I go to Florence frequently for work and always stay here at the holiday in express. It has become my home away from home. The rooms are spacious and super clean. And there is a hot breakfast every morning. The staff is fantastic and very professional. My room is always ready when i get there. Love love love!!!

Was this review helpful? Yes 1
Litchfield Park, Arizona
Contributor
13 reviews 13 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 26, 2014 via mobile

Pros-The hotel is clean and comfortable. The staff is friendly and attentive. It was peaceful and quiet. I was able to get a room last minute and they accommodated me with a late check out. The A&M Italian restaurant accross the street is delicious!! Cons--the breakfast foods don't appear fresh, they are dry., there is not much walking distance to... More 

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Hobbs, New Mexico
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2014

I stay in 200 plus motels in both the US and Canada each year,. Holiday Inn Express, Best Western, Comfort Inn, Marriott properties, Double Tree, Hampton Inn etc. So when I book a Holiday Inn Express its because of the consistency . Great properties , Great Staff 99% of the time, breakfast is good and the cleanliness and design of... More 

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Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to offer our hotel a review from your recent stay. I am sorry to hear that you feel as though our service is lacking due to the pricing in our gift shop and our service fee. I understand your concerns and we are investigating the matter further as our gift shop offers the same... More 

Chandler, Arizona
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 26, 2014

Stayed here after a wedding and reception. The hotel was clean inside and out. The free breakfast selection is good and adequate as long as staff can keep up with the hot food demand. The sofa bed-in-a-bag was missing top sheet and pillow case. However, Matt was so nice to deal with in bringing our replacements.

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Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to offer us your feedback on your recent stay. I am sorry to hear that we were unable to offer you the room type that you had requested and we are using your review to retrain our team to ensure we have better controls in place for future guests. We do appreciate your understanding... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed August 15, 2014

Not only was this the best holiday Inn express ive ever stayed at, and ive stayed at quite a few, but it was one of the best hotels ive stayed at based on the hospitality alone. The staff was incredibly nice, caring, and considerate. Im military and they really showed their support with many accomodations. I highly recommend this hotel.... More 

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Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so much for your very kind review. We are very pleased to hear that you found our hotel and our team to be enjoyable. I am also very pleased to inform you that although we had been discussing the very topic of arranging to have DVD players for our guests, your review has helped us pull the trigger... More 

Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 27, 2014

We stayed there so as not to have problems driving home. It was the Chamber's Casino Night. Friendly staff, accommodating general manager, and fine breakfast. Pretty darned fancy for rural Arizona. Well worth the money.

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Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

On behalf of the entire team here at the Holiday Inn Express, I would like to thank you for your very kind review and for your support. We are proud to be a partner to Florence and all of the surrounding area. We will continue to work hard to ensure our little corner of the world continues to shine. THANKS! More 

Selden, New York
Top Contributor
110 reviews 110 reviews
32 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 16, 2014

We drive from New York to Mesa every summer and look forward to staying in this hotel. The manager of this hotel, Desiree, has very high standards she sets for her staff. The staff is professional and knowledgeable and greet you not only on arrival but each time you pass the desk. They treat you like family. The hotel is... More 

Was this review helpful? Yes 1
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so very much for taking the time to share this review. We are humbled to have you say such wonderful thins about our hotel and our staff. We will continue to work hard to ensure all guests who stay with us here in Florence experience only the very best. We look forward to having you back again soon. More 

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