We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites

Certificate of Excellence
Hotel website
Hotel deals
240 West Highway 287, Florence, AZ 85232
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Holiday Inn Express Hotel & Suites
Professional photos View all
Browse nearby
Holiday Inn Express Hotel & Suites
Add Photo Write a Review

160 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    109
    33
    10
    2
    6
See reviews for
46
33
5
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
  • All months
    (160)
  • Mar-May only
    (27)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (57)
All months
Provo, Utah
2 reviews
1 of 5 stars Reviewed 1 week ago

I can't believe that holiday Inn allows this hotel in their system. To start our experience, their want anyone at the front desk for our checkin....we waited over 15 min. When the person finally showed up from their smoke break, as the made very clear to us, they didn't even know how to check us in. During the process we... More 

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so very much for taking the time to offer your review of our hotel. Clearly, we are very concerned with the experience you have reported. We would like very much for the opportunity to investigate this experience in more detail and would love any opportunity you would be willing to allow us to try and make this right... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 2, 2015

Owing to an unexpected car breakdown we had to book in at the Holiday Inn. What a blessing this was. Jennifer at check-in worked hard to give us a bottom-dollar price within our budget! We didn't know what to expect when we opened the door to our room. The doubts went away when we saw how spacious the room was,... More 

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so very much for your review of our hotel. We will be sure to share your experience with not only our team but with our partners across the street as well. We hope to have you back again soon. More 

Level Contributor
133 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed April 26, 2015

Aside from a local roadside motel this Holiday Inn is the only game in town so we took it. Both check-in ladies had better things to do than check us in. The one that was actually working with us answered the phone, leaving us hanging while the other lady did nothing. The rooms were the same as others but the... More 

Was this review helpful? Yes
IHGCare, Public Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Ron B, Thank you for taking the time to write us a review regarding your recent stay. We’re sorry we fell below your expectation regarding check in experience and bathroom condition which were a let down during your stay. Please know that this is not reflective of our daily high standards. We take all of the reviews we receive... More 

Toronto, Canada
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed April 25, 2015

the good- checkin was smooth, were told about local restaurants and the discounts they offered to Holiday Inn guests. Found the room has coffee and tea plus there was 24 hr coffee in the lobby. The pool and pool area was clean, water a tad cold. Staff was friendly with a good morning, have a nice day. The breakfast had... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear georgesqd, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I am happy that you liked our breakfast selection. On the other hand, we certainly apologize for the inconvenience you had over the cleanliness of some of the... More 

Appleton WI
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed April 12, 2015 via mobile

Checking in today at noon we were told there was not rooms available for early check in, as requested. Understandable, but she was super rude and rolled her eyes and shook her head. I told her no problem we were working all day for country thunder and would be checking in after our shift at 1115. Upon arrival we were... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear xvalerie_144x, Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to unsatisfactory customer service. We have sent you a private message to address your concerns further. Sincerely, Dianne L. Case Manager IHGCare More 

Tulare, California
Level Contributor
9 reviews
4 of 5 stars Reviewed February 6, 2015

Knowing that there wasn't much in Florence we were a little concerned about what we would find in accommodations. What a wonderful surprise! The staff was very friendly and helpful. The van driver was very accommodating to our group attending a wedding nearby. The hotel was clean and quiet. We had an early flight out but were still able to... More 

Was this review helpful? Yes
Level Contributor
123 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed January 10, 2015

Stayed for 2 nights and it was, indeed, a last minute booking. Due to this we had rather lower expectations. Though we were satisfied by the cleanliness of the place and the friendly front office communication. We did not have the chance to experience any of the hotel amenities or servicies( apart from the breakfast), so we cannot offer opinion... More 

Was this review helpful? Yes
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 2, 2014

I go to Florence frequently for work and always stay here at the holiday in express. It has become my home away from home. The rooms are spacious and super clean. And there is a hot breakfast every morning. The staff is fantastic and very professional. My room is always ready when i get there. Love love love!!!

Was this review helpful? Yes 1
Litchfield Park, Arizona
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 26, 2014 via mobile

Pros-The hotel is clean and comfortable. The staff is friendly and attentive. It was peaceful and quiet. I was able to get a room last minute and they accommodated me with a late check out. The A&M Italian restaurant accross the street is delicious!! Cons--the breakfast foods don't appear fresh, they are dry., there is not much walking distance to... More 

Was this review helpful? Yes 1
Hobbs, New Mexico
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 31, 2014

I stay in 200 plus motels in both the US and Canada each year,. Holiday Inn Express, Best Western, Comfort Inn, Marriott properties, Double Tree, Hampton Inn etc. So when I book a Holiday Inn Express its because of the consistency . Great properties , Great Staff 99% of the time, breakfast is good and the cleanliness and design of... More 

Was this review helpful? Yes 2
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to offer our hotel a review from your recent stay. I am sorry to hear that you feel as though our service is lacking due to the pricing in our gift shop and our service fee. I understand your concerns and we are investigating the matter further as our gift shop offers the same... More 

Questions? Get answers from hotel staff and past guests. Ask a question

39 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Hotel & grounds (7)
Viewed
Business center/function rooms (3)
Viewed
Room/suite (13)
Viewed
Pool/beach area (3)
Viewed
Dining (2)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Florence
20.1 mi away
Comfort Inn
Comfort Inn
#6 of 11 in Casa Grande
4.0 of 5 stars 91 reviews
20.2 mi away
Holiday Inn Express Hotel & Suites Casa Grande
23.4 mi away
Holiday Inn Casa Grande
Holiday Inn Casa Grande
#1 of 11 in Casa Grande
4.0 of 5 stars 248 reviews
Show Prices
Show Prices
Show Prices
20.8 mi away
BEST WESTERN PLUS Casa Grande
BEST WESTERN PLUS Casa Grande
#4 of 11 in Casa Grande
4.0 of 5 stars 305 reviews
20.6 mi away
MainStay Suites Casa Grande
MainStay Suites Casa Grande
#2 of 11 in Casa Grande
4.0 of 5 stars 80 reviews
1.0 mi away
Blue Mist Motel
Blue Mist Motel
#2 of 2 in Florence
4.0 of 5 stars 25 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Back to top