We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites

Certificate of Excellence
2.5 of 5
Hotel website
Hotel deals
240 West Highway 287, Florence, AZ 85232
Special Offer
Save 10-30%
Holiday Inn Express Hotel & Suites
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #1 of 2 Hotels in Florence
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 weeks ago
georgesqd Toronto, Canada
Write a Review

158 reviews from our community

Traveler rating
    108
    33
    10
    2
    5
See reviews for
46
32
5
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
  • All months
    (158)
  • Mar-May only
    (27)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (57)
All months
Top Contributor
129 reviews 129 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Aside from a local roadside motel this Holiday Inn is the only game in town so we took it. Both check-in ladies had better things to do than check us in. The one that was actually working with us answered the phone, leaving us hanging while the other lady did nothing. The rooms were the same as others but the... More 

Was this review helpful? Yes
IHGCare, Public Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Ron B, Thank you for taking the time to write us a review regarding your recent stay. We’re sorry we fell below your expectation regarding check in experience and bathroom condition which were a let down during your stay. Please know that this is not reflective of our daily high standards. We take all of the reviews we receive... More 

Toronto, Canada
Contributor
16 reviews 16 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

the good- checkin was smooth, were told about local restaurants and the discounts they offered to Holiday Inn guests. Found the room has coffee and tea plus there was 24 hr coffee in the lobby. The pool and pool area was clean, water a tad cold. Staff was friendly with a good morning, have a nice day. The breakfast had... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear georgesqd, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I am happy that you liked our breakfast selection. On the other hand, we certainly apologize for the inconvenience you had over the cleanliness of some of the... More 

Appleton WI
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed April 12, 2015 via mobile

Checking in today at noon we were told there was not rooms available for early check in, as requested. Understandable, but she was super rude and rolled her eyes and shook her head. I told her no problem we were working all day for country thunder and would be checking in after our shift at 1115. Upon arrival we were... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear xvalerie_144x, Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to unsatisfactory customer service. We have sent you a private message to address your concerns further. Sincerely, Dianne L. Case Manager IHGCare More 

Tulare, California
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed February 6, 2015

Knowing that there wasn't much in Florence we were a little concerned about what we would find in accommodations. What a wonderful surprise! The staff was very friendly and helpful. The van driver was very accommodating to our group attending a wedding nearby. The hotel was clean and quiet. We had an early flight out but were still able to... More 

Was this review helpful? Yes
Top Contributor
123 reviews 123 reviews
33 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 10, 2015

Stayed for 2 nights and it was, indeed, a last minute booking. Due to this we had rather lower expectations. Though we were satisfied by the cleanliness of the place and the friendly front office communication. We did not have the chance to experience any of the hotel amenities or servicies( apart from the breakfast), so we cannot offer opinion... More 

Was this review helpful? Yes
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 2, 2014

I go to Florence frequently for work and always stay here at the holiday in express. It has become my home away from home. The rooms are spacious and super clean. And there is a hot breakfast every morning. The staff is fantastic and very professional. My room is always ready when i get there. Love love love!!!

Was this review helpful? Yes 1
Litchfield Park, Arizona
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 26, 2014 via mobile

Pros-The hotel is clean and comfortable. The staff is friendly and attentive. It was peaceful and quiet. I was able to get a room last minute and they accommodated me with a late check out. The A&M Italian restaurant accross the street is delicious!! Cons--the breakfast foods don't appear fresh, they are dry., there is not much walking distance to... More 

Was this review helpful? Yes 1
Hobbs, New Mexico
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2014

I stay in 200 plus motels in both the US and Canada each year,. Holiday Inn Express, Best Western, Comfort Inn, Marriott properties, Double Tree, Hampton Inn etc. So when I book a Holiday Inn Express its because of the consistency . Great properties , Great Staff 99% of the time, breakfast is good and the cleanliness and design of... More 

Was this review helpful? Yes 2
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to offer our hotel a review from your recent stay. I am sorry to hear that you feel as though our service is lacking due to the pricing in our gift shop and our service fee. I understand your concerns and we are investigating the matter further as our gift shop offers the same... More 

Chandler, Arizona
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 26, 2014

Stayed here after a wedding and reception. The hotel was clean inside and out. The free breakfast selection is good and adequate as long as staff can keep up with the hot food demand. The sofa bed-in-a-bag was missing top sheet and pillow case. However, Matt was so nice to deal with in bringing our replacements.

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to offer us your feedback on your recent stay. I am sorry to hear that we were unable to offer you the room type that you had requested and we are using your review to retrain our team to ensure we have better controls in place for future guests. We do appreciate your understanding... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed August 15, 2014

Not only was this the best holiday Inn express ive ever stayed at, and ive stayed at quite a few, but it was one of the best hotels ive stayed at based on the hospitality alone. The staff was incredibly nice, caring, and considerate. Im military and they really showed their support with many accomodations. I highly recommend this hotel.... More 

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so much for your very kind review. We are very pleased to hear that you found our hotel and our team to be enjoyable. I am also very pleased to inform you that although we had been discussing the very topic of arranging to have DVD players for our guests, your review has helped us pull the trigger... More 

Questions? Get answers from hotel staff and past guests. Ask a question

39 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Hotel & grounds (7)
Viewed
Business center/function rooms (3)
Viewed
Room/suite (13)
Viewed
Pool/beach area (3)
Viewed
Dining (2)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay