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Holiday Inn Express Hotel & Suites

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240 West Highway 287, Florence, AZ 85232
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Holiday Inn Express Hotel & Suites
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171 Reviews from our TripAdvisor Community

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Leduc, Canada
Level Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Recommend this hotel when visiting Florence. Newer, modern, nicely appointed rooms. Friendly check in! Upon check in we were given 2 drink coupons for free drinks, alcoholic or otherwise, from the canteen. We chose two coronas! Nice touch and something we had not experienced before. Good sleep quality, clean bathrooms, decent breakfast, would stay here again.

Helpful?
Thank Grammy929
Chicago, Illinois
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is conveniently-located, very near Main Street in the small "Old Florence" historic downtown area. The hotel is newer and tastefully decorated with a large, attractive lobby - a nice place to wait or gather. The breakfast buffet offers a good variety of both hot and cold items, and is a step above most. Coffee and tea are available... More 

Helpful?
Thank VagabondTravellers
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so very much for taking the time to offer us your review. We truly appreciate your time in offering us your feedback so we might be sure to continually grow and improve all aspects of our hotels service. Please do come and stay with us again soon. More 

Fresno, Texas
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago

We were in town for the holidays visiting my sister in law. I was impressed by the service and hospitality provided by the staff. They made us all feel at home. I strongly suggest if you are in the area to stay here.

Helpful?
Thank Sheila G
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so very much for providing us with such positive feedback. I am pleased that our team shined for you and I am very proud to have each member of this team play such an important role in our success. When you return, we will certainly be looking forward to having you as our guest once again. Thank you. More 

Vancouver, Canada
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 25, 2015

I arrived at the HI in Florence AZ late at night on Wednesday November 18th. The front desk girl saw how tired I was and was very quick and pleasant. Bed was comfortable and everything was good. Checked out early the next morning, Although I didn't use them, I did see the gym and the outdoor hot tub and they... More 

Helpful?
Thank SiaAd
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your very kind review of our hotel. I will be sure that the Front Desk agent who checked you in receives word of her success. We discuss often the need for our team to put themselves in the shoes of our guests and to recognize you were tired and simply wanted to get into your room and... More 

2 reviews
5 of 5 stars Reviewed November 2, 2015 via mobile

I would like to say thank you to both the general manager Damon & Jeanne for making my wedding stay such a wonderful experience. The building was kept in very good condition, the breakfast was always very well stocked even with the crowds, and each worker went above and beyond my expectation of friendliness and being helpful to my guests.... More 

Helpful?
Thank Maria Q
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

We are so very pleased that this big event for your joining of your two families was a success. We truly appreciate your kind words and will think back fondly of the time we got to have your family with us here in Florence. We hope you will come back again soon. Thank you again for your wonderful spirit, you... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 31, 2015

We stayed overnight, the room was very comfortable and quiet. The staff brought us a crib for our son very quickly. The room was very clean. I slept very well on their comfortable beds. Breakfast was great, and very filling, my kids all loved the woman that made the breakfast/ kept it stocked. She gave my kids pages to color... More 

Helpful?
Thank cristinasorina
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your very kind review of your recent stay with us. We have often discussed turning our breakfast room into a kids art gallery and will continue to have your children's art displayed for all to see. Please come and see us again soon. More 

Denver, Colorado
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 20, 2015 via mobile

My family had a wedding at the windmill winery and needed a place to stay in Florence. The Holiday Inn was one of the hotels in the town and catered to guests attending weddings at the venue. Because many guests stay to attend weddings the hotel catered to this crowd with a shuttle to and from the venue, ensuring that... More 

Helpful?
Thank Janaynay
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your review of your recent stay here in Florence. We do love the windmill winery and we have developed a very strong relationship with their venue. We are continually evolving and looking for new ways to ensure the experience in our hotel as well as the Windmill Winery are top notch. It is through reviews just like... More 

California
Level Contributor
93 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed October 13, 2015

The hotel is located in the tiny town of Florence, AZ, so that alone means travelers won't be looking at a ton of options for an overnight stay. However, this hotel is very new and clean on the inside and will please the average traveler for a quick stay. (This is not a resort destination.) Our issues came in the... More 

Helpful?
Thank javillane
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so much for offering the details of your recent stay. I am sorry that we did not live up to your full expectations and we agree that the details of your stay are unacceptable. I have scheduled a professional plumber to come to our hotel and assess the hot water issue you noted. I will get to the... More 

1 review
5 of 5 stars Reviewed September 30, 2015

I stayed at this Hotel recently while attending a wedding. The room was really clean and the staff was excellent. Barbara, the night front desk clerk is very nice and very friendly, and Tim, the shuttle driver is just great. He was personable and genuinely cared for our well being, made sure everyone got back safe. What assets these two... More 

Helpful?
Thank James M
Damon A, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you very much for taking the time to offer us your review. We are very blessed to have team members that care as much as both Barbara and Tim do and I am proud to have the opportunity to share the details of your review with them both. We truly value your testimonial and hope that you will come... More 

Plainfield, Illinois
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 9, 2015

This hotel was one of the only hotels in town so I opted to stay here for a few nights. When I arrived early, they were able to accommodate me with a little chat with management. The front desk girls didn't seem terribly experienced but they were pleasant enough. When I got to my room, there were a few lightbulbs... More 

Helpful?
Thank Susan S
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to offer us a review of your recent stay. I am truly sorry that our team failed to ensure all your lights were working properly and assure you we will be addressing this issue and train to ensure that this problem is rectified. We hope to have you back with us again so we... More 

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