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All 2 Florence hotels

Holiday Inn Express Hotel & Suites

2.5 of 5 Hotel   |   240 West Highway 287, Florence, AZ 85232
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Ranked #1 of 2 Hotels in Florence
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Peter H Hobbs, New Mexico
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151 reviews from our community

Traveler rating
    107
    30
    9
    1
    4
See reviews for
45
29
5
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Hobbs, New Mexico
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I stay in 200 plus motels in both the US and Canada each year,. Holiday Inn Express, Best Western, Comfort Inn, Marriott properties, Double Tree, Hampton Inn etc. So when I book a Holiday Inn Express its because of the consistency . Great properties , Great Staff 99% of the time, breakfast is good and the cleanliness and design of... More

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to offer our hotel a review from your recent stay. I am sorry to hear that you feel as though our service is lacking due to the pricing in our gift shop and our service fee. I understand your concerns and we are investigating the matter further as our gift shop offers the same... More

Chandler, Arizona
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here after a wedding and reception. The hotel was clean inside and out. The free breakfast selection is good and adequate as long as staff can keep up with the hot food demand. The sofa bed-in-a-bag was missing top sheet and pillow case. However, Matt was so nice to deal with in bringing our replacements.

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to offer us your feedback on your recent stay. I am sorry to hear that we were unable to offer you the room type that you had requested and we are using your review to retrain our team to ensure we have better controls in place for future guests. We do appreciate your understanding... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed August 15, 2014

Not only was this the best holiday Inn express ive ever stayed at, and ive stayed at quite a few, but it was one of the best hotels ive stayed at based on the hospitality alone. The staff was incredibly nice, caring, and considerate. Im military and they really showed their support with many accomodations. I highly recommend this hotel.... More

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so much for your very kind review. We are very pleased to hear that you found our hotel and our team to be enjoyable. I am also very pleased to inform you that although we had been discussing the very topic of arranging to have DVD players for our guests, your review has helped us pull the trigger... More

Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 27, 2014

We stayed there so as not to have problems driving home. It was the Chamber's Casino Night. Friendly staff, accommodating general manager, and fine breakfast. Pretty darned fancy for rural Arizona. Well worth the money.

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

On behalf of the entire team here at the Holiday Inn Express, I would like to thank you for your very kind review and for your support. We are proud to be a partner to Florence and all of the surrounding area. We will continue to work hard to ensure our little corner of the world continues to shine. THANKS! More

Selden, New York
Top Contributor
106 reviews 106 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 16, 2014

We drive from New York to Mesa every summer and look forward to staying in this hotel. The manager of this hotel, Desiree, has very high standards she sets for her staff. The staff is professional and knowledgeable and greet you not only on arrival but each time you pass the desk. They treat you like family. The hotel is... More

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so very much for taking the time to share this review. We are humbled to have you say such wonderful thins about our hotel and our staff. We will continue to work hard to ensure all guests who stay with us here in Florence experience only the very best. We look forward to having you back again soon. More

Weston, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 19, 2014

I travel to Florence twice a year. This is the second time I've stayed at the Holiday Inn Express there. Again it was a nice stay. This time the breakfast was very good. They have a new person working the breakfast area. The room was clean and nice. The new manager Kandi is awesome. She recommended the Italian place across... More

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to share your thoughts of your recent stay with us here in Florence. We truly appreciate your taking time out of your day to offer us such kind words. We look forward to having you back as a guest one day soon. More

Chandler, AZ
Contributor
20 reviews 20 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 15, 2014

For being in the middle of nowhere, this hotel was exceptional. Attended a wedding and stayed here. The hotel was immaculate and staff was extremely accomodating. Bonus was the shuttle that took almost all of the wedding party and guests to the venue. Such a pleasant surprise.

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your kind words and for helping to share the extremely wonderful partner we have here in Florence, the Windmill Winery. We love hosting wedding parties at our hotel and hope you will come back again to see us and explore even more of what our little corner of the world has to offer. Thank you for your... More

Savannah, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed June 4, 2014

Rooms are clean and neat; there is something about a 'small town' attitude; they, the small town folks take care of their visitors. It is noted and appreciated. It was a nice holiday atmosphere. The hotel reception area was always in a neat and orderly fashion. And the reception folks up front were friendly and helpful.

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for such a wonderful review. Our team takes much pride to ensure that all guests who visit us leave with the sense of having found a home away from home. I know that we will all find a great deal of satisfaction in knowing that your stay with us was to the level of expectation that we strive... More

Island
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 2, 2014

Business trip has taken me repeatedly to this one and only stay-able place in Florence, AZ. The staff is nice and tries to help even when I show up in the middle of night. Decent breakfast and drink options. Rooms are average. Hard to connect to the Wifi and printed is almost always out of service.

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to offer us your review. I truly appreciate your taking the time to detail the challenges that you have had while staying at our hotel. I am proud to say that in the last 3 months we have completed a full upgrade to our wifi in the hotel and hope that you will notice... More

Glendale
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 1, 2014 via mobile

This place was lovely. The rooms are clean, nicely done and comfortable. The pool area is small but adequate. There is ample comfortable outdoor seating, covered and uncovered. The breakfast offered included not only the standard cereal and yogurt but also biscuits & gravy, bacon, turkey sausage and pancakes.

Was this review helpful? Yes
Damon A, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so much for your review of your stay with us here in Florence. We are truly touched that you would take the time out of your day to offer us such a kind review. We hope to have you back again soon so we might build upon that positive experience. More

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Additional Information about Holiday Inn Express Hotel & Suites

Address: 240 West Highway 287, Florence, AZ 85232
Phone Number:
Location: United States > Arizona > Central Arizona > Florence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 35
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Florence
Florence Holiday Inn

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