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Crowne Plaza Phoenix - Chandler Golf Resort

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1 San Marcos Place, Chandler, AZ 85225 (Formerly Crowne Plaza San Marcos Golf Resort)
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Crowne Plaza Phoenix - Chandler Golf Resort
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82 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Crowne Plaza Phoenix - Chandler Golf Resort
See the most recent reviews
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 27, 2015 via mobile

We stayed in Chandler while visiting family and enjoyed the location of this resort. We were in room #205. There's lots of shopping within a short walking distance on the east side. We booked the Bed and Breakfast package which was $240 per night. I have to say that our room was outdated and dusty. The carpet and especially tile... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of your recent stay with us and especially for providing your room number so that we can address the concerns you listed. We are committed to providing our guests with the highest quality services and facilities and we hope you will give us another opportunity on a future visit to the Chandler area to... More 

1 review
4 of 5 stars Reviewed April 22, 2015

Begin by saying that the resort is located in a nice historic location close to some great restaurants and shopping. The resort itself is well maintained and clean. I was most impressed by courteous and efficient staff. I was there for a week at a conference and from the beginning no matter how hectic nor what need arose the staff... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a wonderful review of the Crowne Plaza San Marcos Golf Resort! We are very proud of our staff’s ability to make our guests feel so welcome. We agree our resort is a "great spot" and we hope you will have another opportunity to stay with us again. More 

Oklahoma City, Oklahoma
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed April 16, 2015

We place to be very quiet and a quaint place in a historic district in the Phoenix area. Downtown Chandler is a nice quiet area with good eating and nighttime entertainment. Not being a golfer I did not indulge in the course but the rest of the hotel was clean and well kept up, teh pool area was immaculate. Hot... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for the great review of your stay at the Crowne Plaza San Marcos Golf Resort! We know that business travel can be tiring so we were pleased to read that you enjoyed the resort's quietness and its perfect location. We hope to see you back again when you travel to the Chandler area. More 

1 review
4 of 5 stars Reviewed April 16, 2015 via mobile

I am five days into an eight day stay and the customer service has been nothing short of FANTASTIC! Although we arrived early before check in, Lisa at the front desk checked our bags with a smile and gave us pass keys to the pool and since she knew we had been traveling so long, offered us a complimentary breakfast... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you so much for posting such a wonderful review of the Crowne Plaza San Marcos Golf Resort. It gives us great pleasure to know that our team members are making your stay one that merits a five-star rating for service. We value your business and hope your event is a great success. More 

Edmonton, Canada
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed April 12, 2015

I stayed here a week for work, but I could definitely see this as a vacation spot. This location is definitely a "resort" and for a pretty great price. The pool is nice and private. The "continental breakfast" I received free for having gold status turned out to be the full buffet which is nice. Some travellers calling it "maze... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting your review of the Crowne Plaza San Marcos Golf Resort. We were happy to see that you enjoyed your stay with us. We do apologize, however, for the inconvenience our non-working wifi may have caused you. We hope you have another opportunity to stay with us the next time you visit the Chandler area. More 

Naples, Florida
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 11, 2015

I have stayed at this hotel numerous times in the past and while it has been somewhat updated, it still needs some improvements, specifically in the areas of attention to detail and staff training. The rooms were spacious and clean, wi-fi was adequate, but the housekeeping staff need to pay more attention to detail. (Wastebaskets not emptied, and toilet paper... More 

Was this review helpful? Yes 1
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for sharing your experience during your most recent stay at our resort. We do apologize that your stay was not up to our usual standards. Your comments are very valuable to us and they will be addressed with our staff. We appreciate your continued patronage and look forward to seeing you back in the future. More 

Jackson, Wyoming
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 1, 2015

Traveling through the area I located this hotel via the internet and was thrilled with the price and the location so I booked it. When we checked in, the front desk person made us feel so welcome and special. Not just the typical pleasantries and assistance, but went out of her way to answer questions, accommodated our request to be... More 

Was this review helpful? Yes 1
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting such a wonderful review of your stay at the Crowne Plaza San Marcos Golf Resort! We were pleased to read that we reached our goal of making you feel welcome and providing you with a memorable stay. We look forward to seeing you back again. More 

Palaiseau, France
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed March 27, 2015

you like hotels well maintained (wall painting, bath room, ...), you like at the hotel restaurant to get your main course after your starter, you like your main course to be warm, you like the personel to apologize when they screw up (everyone can make a mistake), you like to sleep at night with no noise. RUN AWAY from this... More 

Was this review helpful? Yes 1
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for taking the time to provide feedback of your stay at our resort. We apologize for any inconvenience you were caused. We appreciate your business and thank you for bringing these issues to our attention. More 

San Tan Valley, Arizona
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed March 25, 2015

We stayed overnight for a wedding recently and found the hotel and rooms very nice but pricey even with the 'Wedding Block of Rooms". The next morning we all met for the breakfast buffet which was $14.95/per person. It turned out to be a better deal than just ordering a few side dishes since the bacon alone was $8.00! Apparently... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

We appreciate your review of the Crowne Plaza San Marcos Golf Resort. Please accept our apology for our inability to properly convey the times of our regular breakfast and our Sunday brunch. We will make a greater effort to communicate this clearly to our dining guests to avoid any pricing confusion. Thank you again for your comments. More 

Dallas, Texas
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed March 25, 2015

I stayed at this hotel last week on business and overall was happy. The location is convenient because there are quite a few restaurants within walking distance. The breakfast buffet, which was included with my rate, was a nice bonus and included eggs, bacon, pancakes, lots of fresh fruit, yogurt, plus an assortment of cold items and pastries. The fitness... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for reviewing your stay at the Crowne Plaza San Marcos Golf Resort. We were pleased to read that you enjoyed our location and amenities such as breakfast and the fitness facility. Your caveat comments are very helpful as we continue to institute improvements to our resort. Thank you again and we hope to see you back soon. More 

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