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Crowne Plaza Phoenix - Chandler Golf Resort

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1 San Marcos Place, Chandler, AZ 85225 (Formerly Crowne Plaza San Marcos Golf Resort)
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1 room 1 guest
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Crowne Plaza Phoenix - Chandler Golf Resort
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96 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
1 of 5 stars Reviewed 4 days ago NEW

Outside rooms, elevators soooo hot, no ice in ice machines, pool so dirty, air conditioning so loud, no fridge, no do not disturb sign for door, today lucky me they are testing the fire alarms over and over, not restful at all. Staff is very nice though. When did Crown plaza put it's name on sub par.

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of our resort. We apologize that we were unable to provide you with a more restful stay as our fire alarm system was being repaired while you were with us. We will be certain to addresses your additional concerns with our department managers and we always welcome an opportunity to make your next visit... More 

Whittier, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Me and my wife booked this hotel for some business I was going to be attending to and when my plans fell through, we ended up going anyways and making a 'Babymoon' weekend out of it. We had stayed here a little more than a year ago with my son and didn't enjoy it too much. However, this stay was... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of your stay at the Crowne Plaza San Marcos Golf Resort. We’re glad to read that you enjoyed the pool, guestroom and of course our neighbors, San Tan Brewery. In addition, thank you for the ‘cons’ list. These comments are very important to us as we continue to improve our service and facility. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I would have given this resort more stars if it wasn't for the fact that they waited until our check in to inform us that the AC WOULD BE OFF the following day, ALL DAY. Pretty inconvenient for August in AZ, but I figured we would get through it. It was only from 5 am to 5 pm. We were... More 

Was this review helpful? Yes 1
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of your stay at our resort. We hope you will accept our sincere apology for our poor communication and for the inconvenience we caused you during our power shut down. Please know that we would have been happy to relocate you to another hotel and the alternate dining arrangements we prepared were also not... More 

Travelers are raving about these Chandler hotels

New Orleans, Louisiana
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Check-in was smooth, but not especially friendly. Rooms were perfectly clean, but could use some renovation. Beds were comfy and the lobby was very spacious. Great location and outdoor space! Would stay again.

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of your stay at our resort. We appreciate your comments. More 

St. Louis, MO
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is the first time we booked our stay at The Crowne Plaza Hotel and we were very satisfied. The staff were awesome! Ahnalisa and Ro took really good care of us. We had an issue with the bill (due to some additional charges that we were not aware of) and they explained it to us very well and made... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you so much for your review of the Crowne Plaza San Marcos Golf Resort and especially for taking the time to commend all of our team members who made your stay so memorable. We are very proud of our staff and their ability to make our guests feel right at home. Thank you again and we look forward to... More 

Wilmington, North Carolina
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Public areas of the hotel are very nice, pool looked great, but the rooms, not so much. And in one of the courtyards you could see sandbags piled up against the sliding glass doors of rooms on the first level. Granted, it was the start of monsoon season there, but still. Front desk staff were helpful, breakfast at the hotel... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of your stay at our resort. We regret that you didn’t see us at our best as we are in the process of a landscape improvement project in the courtyards. But we do hope you will give us another opportunity on a future visit to make your stay more memorable. More 

San Antonio, TX
Level Contributor
9 reviews
7 hotel reviews
4 of 5 stars Reviewed July 19, 2015

We stayed here to wait out a dust storm in the Phoenix area one night. What a great hotel choice for the night! Apartment-style rooms in a medium-sized complex with a very nice pool and dining area for events. A very short walk away from a happening strip mall with great dining choices. Had to pay separately for the breakfast.... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of the Crowne Plaza San Marcos Golf Resort! We are glad you had the opportunity to experience our resort and we hope to see you back again when you can stay longer. More 

Boston, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 14, 2015

While the room was very comfortable, it immediately felt dated, especially in the bathroom. The rooms are spread among many buildings, and mine was a good hike from the parking lot as well as the outdoor elevator. While it had an outdoor patio, it was against many dense trees and plants so I'm not sure why. The pool was impressive,... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of your stay at our resort. We hope you will visit us again when your business travel brings you back to the Chandler area. More 

Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 13, 2015

Very nice older hotel. I like the Idea of walking around down town. Everything was close.lots of restaurants to choose from and bars. It was a nice get away. The staff is nice but didn't go out off their way. The room was nice but average. They were remodeling when we were there. There was a nice restaurant there when... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of our resort. We agree that we are located in an ideal location of downtown Chandler where entertainment abounds and we hope you will have another opportunity to visit in the future. More 

San Diego, California
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 8, 2015

Fine for a business trip. Like other reviewers said, it is an older hotel and it looks like management has tried hard to keep it looking nice... The grounds are well kept but the layout of the whole property is very weird. The rooms are ok. It sort of depends what you end up paying for the hotel. I Hotwired... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for reviewing your stay at our resort. We hope to have another opportunity to serve you in the future. More 

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