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Crowne Plaza Phoenix - Chandler Golf Resort

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1 San Marcos Place, Chandler, AZ 85225 (Formerly Crowne Plaza San Marcos Golf Resort)
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Crowne Plaza Phoenix - Chandler Golf Resort
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Crowne Plaza Phoenix - Chandler Golf Resort
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70 reviews from our community

Traveler rating
    23
    22
    15
    6
    4
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15
17
5
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Oklahoma City, Oklahoma
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We place to be very quiet and a quaint place in a historic district in the Phoenix area. Downtown Chandler is a nice quiet area with good eating and nighttime entertainment. Not being a golfer I did not indulge in the course but the rest of the hotel was clean and well kept up, teh pool area was immaculate. Hot... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for the great review of your stay at the Crowne Plaza San Marcos Golf Resort! We know that business travel can be tiring so we were pleased to read that you enjoyed the resort's quietness and its perfect location. We hope to see you back again when you travel to the Chandler area. More 

1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

I am five days into an eight day stay and the customer service has been nothing short of FANTASTIC! Although we arrived early before check in, Lisa at the front desk checked our bags with a smile and gave us pass keys to the pool and since she knew we had been traveling so long, offered us a complimentary breakfast... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you so much for posting such a wonderful review of the Crowne Plaza San Marcos Golf Resort. It gives us great pleasure to know that our team members are making your stay one that merits a five-star rating for service. We value your business and hope your event is a great success. More 

Edmonton, Canada
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here a week for work, but I could definitely see this as a vacation spot. This location is definitely a "resort" and for a pretty great price. The pool is nice and private. The "continental breakfast" I received free for having gold status turned out to be the full buffet which is nice. Some travellers calling it "maze... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting your review of the Crowne Plaza San Marcos Golf Resort. We were happy to see that you enjoyed your stay with us. We do apologize, however, for the inconvenience our non-working wifi may have caused you. We hope you have another opportunity to stay with us the next time you visit the Chandler area. More 

Naples, Florida
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at this hotel numerous times in the past and while it has been somewhat updated, it still needs some improvements, specifically in the areas of attention to detail and staff training. The rooms were spacious and clean, wi-fi was adequate, but the housekeeping staff need to pay more attention to detail. (Wastebaskets not emptied, and toilet paper... More 

Was this review helpful? Yes 1
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for sharing your experience during your most recent stay at our resort. We do apologize that your stay was not up to our usual standards. Your comments are very valuable to us and they will be addressed with our staff. We appreciate your continued patronage and look forward to seeing you back in the future. More 

Jackson, Wyoming
Contributor
19 reviews 19 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Traveling through the area I located this hotel via the internet and was thrilled with the price and the location so I booked it. When we checked in, the front desk person made us feel so welcome and special. Not just the typical pleasantries and assistance, but went out of her way to answer questions, accommodated our request to be... More 

Was this review helpful? Yes 1
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting such a wonderful review of your stay at the Crowne Plaza San Marcos Golf Resort! We were pleased to read that we reached our goal of making you feel welcome and providing you with a memorable stay. We look forward to seeing you back again. More 

Palaiseau, France
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

you like hotels well maintained (wall painting, bath room, ...), you like at the hotel restaurant to get your main course after your starter, you like your main course to be warm, you like the personel to apologize when they screw up (everyone can make a mistake), you like to sleep at night with no noise. RUN AWAY from this... More 

Was this review helpful? Yes 1
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for taking the time to provide feedback of your stay at our resort. We apologize for any inconvenience you were caused. We appreciate your business and thank you for bringing these issues to our attention. More 

San Tan Valley, Arizona
Top Contributor
60 reviews 60 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed overnight for a wedding recently and found the hotel and rooms very nice but pricey even with the 'Wedding Block of Rooms". The next morning we all met for the breakfast buffet which was $14.95/per person. It turned out to be a better deal than just ordering a few side dishes since the bacon alone was $8.00! Apparently... More 

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Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

We appreciate your review of the Crowne Plaza San Marcos Golf Resort. Please accept our apology for our inability to properly convey the times of our regular breakfast and our Sunday brunch. We will make a greater effort to communicate this clearly to our dining guests to avoid any pricing confusion. Thank you again for your comments. More 

Dallas, Texas
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel last week on business and overall was happy. The location is convenient because there are quite a few restaurants within walking distance. The breakfast buffet, which was included with my rate, was a nice bonus and included eggs, bacon, pancakes, lots of fresh fruit, yogurt, plus an assortment of cold items and pastries. The fitness... More 

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for reviewing your stay at the Crowne Plaza San Marcos Golf Resort. We were pleased to read that you enjoyed our location and amenities such as breakfast and the fitness facility. Your caveat comments are very helpful as we continue to institute improvements to our resort. Thank you again and we hope to see you back soon. More 

Toronto, Canada
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Grounds at this Hotel are really lovely. Lobby is elegant. Hotel is really nice at night. very romantic. Pool is great! We could walk to all restaurants nearby! Our room was beautiful. No complaints. We really enjoyed our stay!

Was this review helpful? Yes
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for the great review of the Crowne Plaza San Marcos Golf Resort! We look forward to seeing you back again soon. More 

Palm Beach Gardens, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Let me start by saying that had I not blind bid for this room on Hotwire, I would have NEVER stayed here. To start with the pros, location is the only one I can think of. It is convenient to many shops and restaurants, but that is where the pros end. I got here at check in time and had... More 

Was this review helpful? Yes 1
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of your recent stay at our resort. We apologize that your experience was not up to our usual high standards and your comments will be addressed with our team members. Please know that your comments are very important to us as we continue to improve our accommodations and services. More 

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