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Crowne Plaza Phoenix - Chandler Golf Resort

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1 San Marcos Place, Chandler, AZ 85225 (Formerly Crowne Plaza San Marcos Golf Resort)
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Crowne Plaza Phoenix - Chandler Golf Resort
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123 Reviews from our TripAdvisor Community

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Chandler, Arizona
1 review
4 of 5 stars Reviewed 6 days ago NEW

I was travelling to Chandler,AZ for business for 3-days. I made an lofty request to the front desk personnel, Christina and Kerstin, and to my surprise not only were they able to accommodate me, but had a smile while doing. I plan on staying here again in the near future, because of the service.

Helpful?
Thank Quentin R
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thanks for the great review of your stay with us and for commending two members of our fantastic front desk staff. We look forward to your next trip to Chandler. More 

Dripping Springs, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Went on Business, l having never been there and was told that i had to walk to my room now that did not bother me but they had no luggage cart and the room was quite away I stayed in room 278 that was my second room as the first was awful (279)and had to call the front desk on... More 

Helpful?
Thank David F
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review. We apologize for your disappointing stay with us and for the inconvenience we caused you by our lack of superior service and failure to provide you the highest quality accommodations. Thank you again for your comments and for providing the room number so we can address the issues you mentioned. More 

Travelers are raving about these Chandler hotels

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently stayed at here for a business meeting. I arrived later in the evening and after checking in was directed to the service entrance to locate my room. This is not a great first impression. The front desk should be telling guests to take the door at the far side of the lobby into the back courtyard and follow... More 

Helpful?
Thank ellsworthcomfort
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for taking the time to post feedback on your stay. I apologize for the problems you experienced while you and your daughter were with us. We are committed to providing our guests with superior service and facilities and your comments assist us in identifying those areas that need improvement. Thank you for sharing your comments. More 

Charlotte, North Carolina
Level Contributor
206 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 410 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is sorely in need of serious maintenance and effective management. My colleagues and I stayed there for a conference and we each experienced numerous issues that left us wondering “who’s in charge?” Here’s a rundown: Location: A grade. The hotel is easy to access in Chandler, and surrounded by shops and restaurants. If you’re looking for a good... More 

Helpful?
2 Thank Louis59
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for the detailed comments you posted regarding your stay with us. I would welcome the opportunity to apologize to you personally and receive the guestroom number you stayed in so that these issues can be corrected. Please contact me directly at pgibson@sanmarcosresort.com. More 

Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Have stayed at this resort a few times usually on the weekend, this time a Monday night. Again great location and great staff. So convenient to local activities. I cant say enough the only place I stay in Chandler

Helpful?
Thank IMS452
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of your stay with us and we look forward to seeing you back again soon. More 

Oklahoma City, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Hotel layout isn't my preference the doors open to the outside. The rooms have nothing to offer but a bed... They need a fridge & a microwave. They say there is a full size couch in the room that's not the case it's a chair with a ottoman. The bathroom was gross... The last persons dirty bar of soap was... More 

Helpful?
1 Thank Samantha R
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for taking the time to share your feedback on our hotel. I apologize for the lack of cleanliness with your guestroom. This is certainly not our standard and will be addressed with our Housekeeping team. We appreciate your comments. More 

Somerset, New Jersey
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an older hotel and the layout is different from most places. The people there were very nice but when asking for directions or things to do in the area they were not very informative. If you want to do more things in the Phoenix area I would suggest staying closer to the main city. We were there for... More 

Helpful?
Thank CLux8
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting your comments on TripAdvisor after your stay with us. Our historic hotel does have open corridor guestrooms which are unique. I apologize that our staff was unable to offer you more information and directions on local area attractions. We appreciate your comments and do hope you will have an opportunity to visit again. More 

Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wonderful place to stay. Excellent locale with restaurants and watering holes in walking distance. Breakfast buffet was fab. We had a conference there last week and I told the planners to use the hotel for next year's meeting. Kudos to the hotel staff.

Helpful?
Thank Douglas B
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting your review of our resort on TripAdvisor! We are so glad that you enjoyed your stay with us while attending the conference and we do hope to see you back again next year. More 

Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I attended a conference here and was pleasantly surprised at how well the hotel managed this large crowd. While I wasn't able to take advantage of all of the amenities or the golf course the rooms were well appointed and very clean and the bed was super comfy with lots of fluffy pillows. The staff were excellent and the lunches... More 

Helpful?
Thank Nancy G
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review of your stay with us following your conference. We're pleased that you were able to experience many of the reasons that make our hotel a great conference destination. Thank you again for your comments. More 

Cumming, Georgia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We really enjoyed this hotel even though it was for one night, would like to go back and try out the golf course. Very clean room. Pet friendly, loved that we were walking distance to nice shops and restaurants. Price was very reasonable as well. We were told by friends living in the area that it had been recently renovated.... More 

Helpful?
Thank Corkdorks
Paul G, General Manager at Crowne Plaza Phoenix - Chandler Golf Resort, responded to this review

Thank you for posting a review on TripAdvisor. We hope you will get an opportunity to visit the hotel again and play the golf course which was also recently renovated. We look forward to serving you. More 

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