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Holiday Inn Chandler

3.0 of 5 1200 West Ocotillo Road, Chandler, AZ 85248
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Certificate of Excellence 2014
Holiday Inn Chandler
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Holiday Inn Chandler
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80 reviews from our community

Traveler rating
    38
    22
    11
    4
    5
See reviews for
21
13
7
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My company recently had us down to Arizona for Sales & Event meetings, and we could not have been happier with the experience we had at this hotel! Great meeting facilities, business center and beautiful after what I understand is a recent renovation! Very friendly Front Desk staff and managers. This is where I will stay the next time I... More 

Was this review helpful? Yes
Steve P, Front Office Manager at Holiday Inn Chandler, responded to this review

Thank you for taking the time to respond. We're very happy that you and your group enjoyed the hotel, and we are pleased to see that you'll keep us in mind for future Phoenix travel! More 

Avila Beach, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here mid-week for business and was very impressed with the hotel. The staff were attentive, friendly and knowledgeable. Rooms were spacious, well appointed and very clean, beds cozy and comfortable. Beautiful pool area and fitness center with a good variety of equipment. The surrounding area is also perfect for an early morning walk or jog. Food service had... More 

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2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed on business and will be back with my family. Very nicely appointed with Mac business center....modern lobby with great feel. All staff was fantastic...Thank you Jose at front desk and all of the Housekeeping ladies on beautiful smiles ...loved my brand new room overlooking next door golf course. Food was really good and it is always great to have... More 

Was this review helpful? Yes
Gilbert, Arizona, United States
1 review
1 of 5 stars Reviewed November 14, 2014

This place is a rip-off. They quoted a group rate of $139/night. They took back their price and wanted to charge $249/night. Don't book here!!! They refuse to honor their rates and their customer service was very rude.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear Heather P, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Gilbert, Arizona
1 review
5 of 5 stars Reviewed November 13, 2014

We had a 50th wedding anniversary at this hotel and the staff was amazing! They helped with all aspects of the event and went above and beyond to make this a memorable experience. The hotel was recently remodeled and the new ammenities were excellent. I would recommend this hotel for a nights stay or to plan an event.

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 9, 2014

This is our go to hotel for the last few years. I am glad that the hotel has been remodling, it shows that they are trying to make the place better and anyone that has ever dealt with a contractor knows that it takes time to get work done because you are at the mercy of the contractor. We stayed... More 

Was this review helpful? Yes
Steve P, Front Office Manager at Holiday Inn Chandler, responded to this review

Thank you for your response and feedback! Our renovation has finished and with it, a complete overhaul of all guest rooms and amenities should help alleviate any of your concerns. Please reach out to us to book and experience the (long awaited) improvements yourself! More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 17, 2014 via mobile

As if being under construction STILL (even though every time I go in they tell me it's almost done) wasn't enough at the end of my last stay as I was heading down the check out I over heard a few of the managers, one of whom if previously met and one whom Id witnessed working at the set up... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear Travelinggirl9876, Thank you for taking the time to write your review. I’m very sorry to hear about the overall dissatisfaction of your stay. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned that we have fallen short of your expectations. We take comments such as these very seriously and... More 

Mundelein
Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 29, 2014

I was shocked when my wife and I pulled up the main drive up entrance was under construction with no signage as to what was going on. When we booked the room they didn't mention "oh BTW, our hotel is being renovated and everything is a mess" otherwise we would've booked somewhere else! Well everything was a mess; we walked... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear Ray F, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for... More 

Grand Rapids, Michigan, USA
Top Contributor
214 reviews 214 reviews
59 hotel reviews
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed September 25, 2014

Hotel is being remodeled so everything is in disarray. Front desk, er I mean rear entrance desk guy was very friendly but elevator had no AC and around 4 AM my AC in my room stopped working. I guess I should have stayed at a holiday inn express the night before as I would have been a lot smarter to... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear EDELAN, Thank you for taking the time to write a review regarding your recent stay with us. I am glad that you found our staff friendly. However, I sincerely apologize if the on going renovations may have caused you any inconvenience. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and... More 

scottsdale
2 reviews
4 of 5 stars Reviewed September 17, 2014

Currently remodeling the hotel didn't stop the staff from being so friendly and accommodating. Everyone was very responsive and so helpful. The suite was clean and overlooked the pool. What a nice relaxing stay. Since we stayed only one night, we didn't have to use the fridge, but we next time! If I'm ever in the area again, that'll be... More 

Was this review helpful? Yes
Steve P, Front Office Manager at Holiday Inn Chandler, responded to this review

Thank you for taking the time to respond. We're very happy that you and your group enjoyed the hotel, and we are pleased to see that you'll keep us in mind for future Phoenix travel! More 

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Additional Information about Holiday Inn Chandler

Address: 1200 West Ocotillo Road, Chandler, AZ 85248
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chandler 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Holiday Inn Chandler Hotel Chandler
Chandler Holiday Inn
Hotel Style:
#8 Business Hotel in Chandler

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