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All 28 Chandler hotels

Holiday Inn Chandler

3.0 of 5 Hotel   |   1200 West Ocotillo Road, Chandler, AZ 85248
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Ranked #21 of 28 Hotels in Chandler
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Chris J Gilbert, Arizona
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77 reviews from our community

Traveler rating
    35
    22
    11
    4
    5
See reviews for
21
13
6
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gilbert, Arizona, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

This place is a rip-off. They quoted a group rate of $139/night. They took back their price and wanted to charge $249/night. Don't book here!!! They refuse to honor their rates and their customer service was very rude.

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Gilbert, Arizona
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a 50th wedding anniversary at this hotel and the staff was amazing! They helped with all aspects of the event and went above and beyond to make this a memorable experience. The hotel was recently remodeled and the new ammenities were excellent. I would recommend this hotel for a nights stay or to plan an event.

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Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is our go to hotel for the last few years. I am glad that the hotel has been remodling, it shows that they are trying to make the place better and anyone that has ever dealt with a contractor knows that it takes time to get work done because you are at the mercy of the contractor. We stayed... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 17, 2014 via mobile

As if being under construction STILL (even though every time I go in they tell me it's almost done) wasn't enough at the end of my last stay as I was heading down the check out I over heard a few of the managers, one of whom if previously met and one whom Id witnessed working at the set up... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear Travelinggirl9876, Thank you for taking the time to write your review. I’m very sorry to hear about the overall dissatisfaction of your stay. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned that we have fallen short of your expectations. We take comments such as these very seriously and... More

Mundelein
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 29, 2014

I was shocked when my wife and I pulled up the main drive up entrance was under construction with no signage as to what was going on. When we booked the room they didn't mention "oh BTW, our hotel is being renovated and everything is a mess" otherwise we would've booked somewhere else! Well everything was a mess; we walked... More

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IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear Ray F, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for... More

Grand Rapids, Michigan, USA
Top Contributor
199 reviews 199 reviews
54 hotel reviews
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed September 25, 2014

Hotel is being remodeled so everything is in disarray. Front desk, er I mean rear entrance desk guy was very friendly but elevator had no AC and around 4 AM my AC in my room stopped working. I guess I should have stayed at a holiday inn express the night before as I would have been a lot smarter to... More

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IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear EDELAN, Thank you for taking the time to write a review regarding your recent stay with us. I am glad that you found our staff friendly. However, I sincerely apologize if the on going renovations may have caused you any inconvenience. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and... More

scottsdale
2 reviews
4 of 5 stars Reviewed September 17, 2014

Currently remodeling the hotel didn't stop the staff from being so friendly and accommodating. Everyone was very responsive and so helpful. The suite was clean and overlooked the pool. What a nice relaxing stay. Since we stayed only one night, we didn't have to use the fridge, but we next time! If I'm ever in the area again, that'll be... More

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AZ
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 10, 2014

The hotel is located in Ocotillo Chandler, breakfast is very good, The hotel was under construction and some services were not available. I was not aware of the Constitution and had to find a solution for laundry. Besides that it was Ok.

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IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear amontal, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast. However, we’re sorry about the renovation during your stay. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2014 via mobile

We only stayed here one night. I could not get the AC to work right and called the desk. Then it began to work but a worker first came up with new room keys to move us in case the AC didn't work. Good customer service. Clean rooms The beds are not that comfy though

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Tracy M, General Manager at Holiday Inn Chandler, responded to this review

Thank you so much for providing us with feedback about your stay with us. We are so happy to hear that we got the AC working for you. Please note that the hotel is currently under renovation and we are looking forward to getting the new mattress for our guests. Best Regards, Tracy Melton (GM) More

Vancouver, Canada
Top Contributor
243 reviews 243 reviews
39 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed May 13, 2014

We stayed at the Holiday Inn in Chandler for a weekend while we were visiting family who lived near by. It was perfect for what we were looking for (didn't need to be in the room too much and located close to our family). The rooms and hotel itself were nice enough but nothing spectacular. There is a unaffiliated golf... More

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IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear Robert K, Thank you for writing a review about your stay. I am pleased to see that your overall experience was a pleasant one and that our location was very suitable for you. Our hotel is very proud of its level of service, cleanliness and quality. For this reason, your comments will be an inspiration to us to continue... More

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Additional Information about Holiday Inn Chandler

Address: 1200 West Ocotillo Road, Chandler, AZ 85248
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chandler 3*
Number of rooms: 125
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Also Known As:
Holiday Inn Chandler Hotel Chandler
Chandler Holiday Inn

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