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All 28 Chandler hotels

Holiday Inn Chandler

3.0 of 5 Hotel   |   1200 West Ocotillo Road, Chandler, AZ 85248
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Ranked #21 of 28 Hotels in Chandler
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
mrmerrill1 scottsdale
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74 reviews from our community

Traveler rating
    34
    21
    11
    4
    4
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18
13
6
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

As if being under construction STILL (even though every time I go in they tell me it's almost done) wasn't enough at the end of my last stay as I was heading down the check out I over heard a few of the managers, one of whom if previously met and one whom Id witnessed working at the set up... More

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Mundelein
Contributor
11 reviews 11 reviews
2 of 5 stars Reviewed 3 weeks ago

I was shocked when my wife and I pulled up the main drive up entrance was under construction with no signage as to what was going on. When we booked the room they didn't mention "oh BTW, our hotel is being renovated and everything is a mess" otherwise we would've booked somewhere else! Well everything was a mess; we walked... More

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IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear Ray F, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for... More

Grand Rapids, Michigan, USA
Top Contributor
182 reviews 182 reviews
48 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel is being remodeled so everything is in disarray. Front desk, er I mean rear entrance desk guy was very friendly but elevator had no AC and around 4 AM my AC in my room stopped working. I guess I should have stayed at a holiday inn express the night before as I would have been a lot smarter to... More

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IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear EDELAN, Thank you for taking the time to write a review regarding your recent stay with us. I am glad that you found our staff friendly. However, I sincerely apologize if the on going renovations may have caused you any inconvenience. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and... More

scottsdale
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Currently remodeling the hotel didn't stop the staff from being so friendly and accommodating. Everyone was very responsive and so helpful. The suite was clean and overlooked the pool. What a nice relaxing stay. Since we stayed only one night, we didn't have to use the fridge, but we next time! If I'm ever in the area again, that'll be... More

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AZ
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 10, 2014

The hotel is located in Ocotillo Chandler, breakfast is very good, The hotel was under construction and some services were not available. I was not aware of the Constitution and had to find a solution for laundry. Besides that it was Ok.

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IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear amontal, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast. However, we’re sorry about the renovation during your stay. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2014 via mobile

We only stayed here one night. I could not get the AC to work right and called the desk. Then it began to work but a worker first came up with new room keys to move us in case the AC didn't work. Good customer service. Clean rooms The beds are not that comfy though

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Tracy M, General Manager at Holiday Inn Chandler, responded to this review

Thank you so much for providing us with feedback about your stay with us. We are so happy to hear that we got the AC working for you. Please note that the hotel is currently under renovation and we are looking forward to getting the new mattress for our guests. Best Regards, Tracy Melton (GM) More

Vancouver, Canada
Top Contributor
223 reviews 223 reviews
33 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed May 13, 2014

We stayed at the Holiday Inn in Chandler for a weekend while we were visiting family who lived near by. It was perfect for what we were looking for (didn't need to be in the room too much and located close to our family). The rooms and hotel itself were nice enough but nothing spectacular. There is a unaffiliated golf... More

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IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear Robert K, Thank you for writing a review about your stay. I am pleased to see that your overall experience was a pleasant one and that our location was very suitable for you. Our hotel is very proud of its level of service, cleanliness and quality. For this reason, your comments will be an inspiration to us to continue... More

Greenbelt, Maryland
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 12, 2014 via mobile

Came back for the second time because we had a great experience here last year, same week. Wish we had known the hotel was currently under renovation because we wouldn't have stayed here this year. Normal lobby and restaurant are closed and they have a make shift registration desk and restaurant in rooms down the main hall. You enter the... More

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IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear SoReadyToRetire, Thank you for providing us with a very considerate review and thank you for staying with us. It was nice that you have recognized our staff's service. Please accept our sincerest apologies for the inconvenience the renovations might have caused you. While we understand that your stay was not 100% satisfactory, we hope you give us a chance... More

AZ
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 9, 2014

I'm visiting this hotel once a year, all is great, this time I have noticed that the service in breakfast is not as expected, you can wait 15-20 minutes and no one suggest coffee or tea, only after you ask. It was not a one time but few times during the visit.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear amontal, Thank you for your feedback and for staying with us again. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received unacceptable service in the restaurant. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 13, 2014

Staff very helpful but TV service not working, weight room half working, Shuttle half days only till 4pm all others in Chandler are till 10pm and that information you have to ask at the Holiday Inn. It all ways different on who is working the desk.. Bar is open only at night and Bob is very helpful and the Best... More

Was this review helpful? Yes
Tracy M, General Manager at Holiday Inn Chandler, responded to this review

Thank you very much for your feedback. Please know that all of our reviews are evaluated by management and shared with the staff, so that we can better service our guests. The hotel will be going under a complete renovation at the beginning of May. At this time, we will also be going through a series of upgrades throughout the... More

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Additional Information about Holiday Inn Chandler

Address: 1200 West Ocotillo Road, Chandler, AZ 85248
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chandler 3*
Number of rooms: 125
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Also Known As:
Holiday Inn Chandler Hotel Chandler
Chandler Holiday Inn

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