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All 26 Chandler hotels

Holiday Inn Chandler

3.0 of 5 Hotel   |   1200 West Ocotillo Road, Chandler, AZ 85248
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Holiday Inn Chandler
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84%
Ranked #13 of 26 hotels in Chandler
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
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64 people have reviewed this hotel

Traveler rating
    33
    19
    7
    2
    3
See reviews for
16
11
6
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
2 reviews
3 of 5 stars Reviewed 1 week ago

Staff very helpful but TV service not working, weight room half working, Shuttle half days only till 4pm all others in Chandler are till 10pm and that information you have to ask at the Holiday Inn. It all ways different on who is working the desk.. Bar is open only at night and Bob is very helpful and the Best... More

Was this review helpful? Yes
Tracy M, General Manager at Holiday Inn Chandler, responded to this review

Thank you very much for your feedback. Please know that all of our reviews are evaluated by management and shared with the staff, so that we can better service our guests. The hotel will be going under a complete renovation at the beginning of May. At this time, we will also be going through a series of upgrades throughout the... More

Jerusalem, Israel
1 review
3 of 5 stars Reviewed 3 weeks ago

Very Good breakfast but the personnel really not nice in the dining room. Nice staff at lobby Good location for business Spacious rooms, good toiletry. - but some personal toiletry disappearred.... WIfi non alwysy stable

Was this review helpful? Yes
Tracy M, General Manager at Holiday Inn Chandler, responded to this review

We are very sorry to hear that you weren't fully pleased during your stay with us and that you encountered a few issues. We will use your feedback to review our best practices on being an award winning hotel. Tracy Melton (GM) More

Palm Desert, California
1 review
1 of 5 stars Reviewed 3 weeks ago

Our personal stay of four days at this hotel was unlike any other hotel stay in over 40 years of traveling. From the inattentive front desk personnel, to the extremely poor service in the restaurant ... but nothing beats the dust and dirt we lived in just recently. We complained to the front desk but they just plain ignored us.... More

Was this review helpful? Yes
Tracy M, General Manager at Holiday Inn Chandler, responded to this review

Thank you for taking the time to submit a review. I do apologize for your less than perfect stay. I agree that our team can absolutely apply a bit more strategy when assigning rooms and I appreciate the opportunity you afforded me to speak with you during checkout. Sincerely, Tracy Melton (GM) More

Folsom, California
1 review
3 of 5 stars Reviewed 4 weeks ago

Recently stayed at hotel for about a week. Hotel is clean and quiet. Staff is friendly. Good continental breakfast. Rooms are large with sofas and two TVs. Be aware that wifi is really poor. I was able to change the room to get better wifi connection/speed but I was still getting very poor reception. I couldn't even attend meetings from... More

Was this review helpful? Yes
Tracy M, General Manager at Holiday Inn Chandler, responded to this review

Thank you for taking the time to let us have your feedback following your recent stay. We truly regret that your stay was negatively affected by the Internet connection. Please know that all of our reviews are evaluated by management, and your review is no exception. We appreciate the feedback that we receive from our guests, this is crucial for... More

Chandler, Arizona
1 review
5 of 5 stars Reviewed March 15, 2014

Great location, very nice hotel, excellent service. Only used meeting rooms, not lodging, but would definitely book there again. Staff was accommodating to our needs, rooms had a great layout - with windows and doors that opened to a patio.

Was this review helpful? Yes
Tracy M, General Manager at Holiday Inn Chandler, responded to this review

Thank you so much for all your very kind words! We are always happy to deliver great service to our guests. We look forward to continuing to work with you on future meetings. Best Regards, Tracy Melton (GM) More

Tucson, Arizona
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed March 10, 2014

We stayed at this hotel in March 2014. The location of this hotel is great. The staff members are very friendly; great customer service! 2 major things about the hotel room that I didn't like. First, the bed was lumpy and VERY uncomfortable. I woke up sore as heck. Second, the air conditioning wouldn't get cold enough, no matter what... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Dear by e-14, Thank you for your stay and leaving us feedback. We are glad you mentioned the great customer service you received from our staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry you were not fully satisfied with the sleeping accommodations received. We hope that you give us... More

Portland, Oregon
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 24, 2014

Pros: Very close to Intel Ocotillo campus can walk to Grimaldi's PIzza hotel is clean/quiet Cookies are delicous Good breakfast. Includes choice of buffet or $10 from the menu. Buffet has hot and cold items. Cons: cookie supply is limited and only available at certain time in the late afternoon, which varies (quite annoying) during the last 2 visits, the... More

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Tracy M, General Manager at Holiday Inn Chandler, responded to this review

Thank you for taking the time to let us have your feedback via Tripadvisor following your recent stay. We truly regret that your stay was negatively affected by the Internet connection and lack of cookies. We will consider your comments for upgrades needed in what we can offer. Please know that all of our reviews are evaluated by management, and... More

Mesa, Arizona
1 review
5 of 5 stars Reviewed February 23, 2014

Nice hotel. We loved this place! Rooms have a large sitting area with sofa, chair, king size bed and two TVs. Microwave and refrigerator nice to have. Everything looked new and clean. The bathroom was also in excellent shape. The staff was very friendly all the time. Location is nice, just next to a golf course. It is bit far... More

Was this review helpful? Yes
Tracy M, General Manager at Holiday Inn Chandler, responded to this review

Thank you for your kind words! We feel very honored when our guests take time out of their busy days to provide us with feedback. We want to continue to strive to be the best! Thank you, Tracy Melton (GM) More

Newport Beach, California, United States
2 reviews
4 of 5 stars Reviewed February 10, 2014

Nice hotel, especially for the price. Rooms have a large sitting area with sofa, chair, credenza and TV, along with a king size bed and another TV. Microwave and refrigerator nice to have. Location is nice, but a bit far from the freeway.

Was this review helpful? Yes
Tracy M, General Manager at Holiday Inn Chandler, responded to this review

Thank you for taking the time to share your comments about your stay with us. We are so glad to hear that you had a comfortable stay and we look forward to seeing you in the future. Thank you, Tracy Melton (GM) More

Chandler, Arizona
1 review
5 of 5 stars Reviewed January 8, 2014 via mobile

We came in late at night and Bob provided us fantastic service with a great attitude and a big smile. He made us feel right at home. We've stayed two other times since then and the other employees have been nice but not even close to the level bob is on. Robert should be employee of the month!

Was this review helpful? Yes
Tracy M, General Manager at Holiday Inn Chandler, responded to this review

Thank you for taking the time to share your comments about your stay with us and the staff. Bob is a wonderful employee. Bob and the other staff members work very hard to ensure our guests enjoy a great relaxing stay with us. Thank you, Tracy Melton (GM) More

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Additional Information about Holiday Inn Chandler

Also Known As:
Holiday Inn Chandler Hotel Chandler
Holiday Inn Chandler Hotel
Chandler Holiday Inn
Address: 1200 West Ocotillo Road, Chandler, AZ 85248
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Chandler 3*
Official Description (provided by the hotel):
Welcome to the new Holiday Inn at Ocotillo Hotel. This beautiful full service hotel is conveniently located just minutes from Downtown Phoenix, Sky Harbor International Airport, Chandler Fashion Center Mall, Golf, Casinos, Snedigar Sports Complex, Firebird International Raceway, and many other Arizona attractions. If you are traveling on business, the Holiday Inn at Ocotillo Hotel is located conveniently to Motorola, Microchip Technology, Amkor Technology, Orbital Sciences, Wells Fargo, John Deere, and several Government agencies. The lovely Holiday Inn at Ocotillo Hotel features a full-service restaurant and bar, plentiful meeting space for corporate or private gatherings, and deluxe guest accommodations. We invite you to stay with us and experience the kind of customer service that makes you want to come back soon and stay longer. Welcome to the Holiday Inn at Ocotillo Hotel. ... more   less 
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