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Sheraton Wild Horse Pass Resort & Spa

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5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226
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1 room 1 adult
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Sheraton Wild Horse Pass Resort & Spa
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1,290 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Wild Horse Pass Resort & Spa
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Level Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 3, 2016 via mobile

We went to this resort for Father's Day and it was a great idea. They had lots of cool activities for fathers and their children. They also have kids club for children which can be very convenience for parents. Their outdoor pool and perfect, and has a bar and restaurant by it.

Helpful?
Thank Maysa F
SHeckathorne, Director of Food & Beverage at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you so much for taking the time to write a lovely review about Sheraton Wild Horse Pass Resort. We are delighted that you chose to be our guest. Much has changed since your last visit. We have partnered with River Adventure Boat Rentals to offer activities on our gorgeous 2.5 mile river. Pedal boats, water bicycles, kayaks... More 

United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 3, 2016 via mobile

It was a beautiful hotel with magnificent views! The room was comfortable. My primary goal was to relax and I achieved that goal. The Aji spa was perfect. I basically spent two relaxing days at the spa receiving several treatments, spending time in the sauna, steam room, and jacuzzi. The entire atmosphere instantly puts you in a great mood. Another... More 

Helpful?
Thank Beautiworld
SHeckathorne, Spa Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you very much for your recent stay and sharing details from your visit. We treasure input from our guests and look forward to welcoming you back in the near future. It sounds like you made wonderful use of our many amenities. From everyone at the spa, thank you. There is no higher compliment than knowing we created... More 

Phoenix, Arizona
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 2, 2016 via mobile

Stayed here again for New Year's Eve. It never gets old. Great atmosphere. Very friendly staff. Nice room with a balcony with a great view. The bar had a really good group playing. Nice champagne toast at midnight. As we were leaving the valet guys were busy so one of the managers ran down a got our car.(nice touch) highly... More 

Helpful?
1 Thank Mark F
SHeckathorne, Front Office Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for the wonderful review and your continued support. The serene setting of the Sheraton Wild Horse Pass Resort & Spa provides a completely unique experience to the Phoenix area coupled with a team that takes great pride in providing the highest levels of service each and every day. We are beyond grateful to hear you were... More 

Vancouver, British Columbia, Canada
Level Contributor
931 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
5 of 5 stars Reviewed January 1, 2016

A three story sprawling hotel with two large wings. We got an upgrade to a Deluxe King with a balcony overlooking the mountains and the pool. The room was quite comfortable, a nice size king bed, and comfortable walk in shower. The best part was the late check out we got as a courtesy to a 4 star elite member.

Helpful?
Thank Joel K
SHeckathorne, Front Desk Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you very much for sharing some highlights of your recent stay. At the Sheraton Wild Horse Pass Resort & Spa, we believe personalized service is what truly makes vacations memorable. We are thrilled to hear that you enjoyed the beautiful grounds and amenities of the resort. We sincerely appreciate your recommendation and look forward to hosting you... More 

Salem, New Hampshire
2 reviews
2 of 5 stars Reviewed January 1, 2016

Overall bad experience, front desk staff not helpful, property nice, but extremely hard to negotiate, everything is so far away, few signs around to direct you to places on site. Nothing in room to inform you to amenities of hotel, you're pretty much on your own. TV channel in room for hotel stated it was under construction so could not... More 

Helpful?
Thank peanuts4u
SHeckathorne, Resort Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your helpful observations and feedback. We very much appreciate your comments and we are hopeful that despite some setbacks you were able to enjoy some aspects of our property and your stay. It is our goal to anticipate our guest’s needs and to exceed their expectations, and we... More 

Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 1, 2016 via mobile

This is a lovely resort with excellent service and a beautiful pool. The weather was a bit chilly so we didn't use the pool and my daughter was a bit bored. Restaurants had delicious, pricey food. I think this would be an ideal resort for a couple, especially if they golf and possibly a family with younger children as there... More 

Helpful?
Thank CSshride
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, We are thankful for your candid review of our Resort. We strive not only to provide a beautiful landscape, but incredible services to each of our guests. As we speak, we are working to expand our activities to entice families of all ages. We are certain that this would be an excellent outlet for your teenage children to... More 

Philadelphia, Pennsylvania
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 30, 2015

Stayed here for the last week of December. Staff, especially dining staff, were wonderful. Attentive, responsive, friendly employees all around. Rooms, or at least ours, not ideal for families. Two full sized beds, not queen sized made things cozy at night with just one kid. No washer or dryer on site. Have to pay for wifi. No room fridge, which... More 

Helpful?
1 Thank LucyGio
SHeckathorne, Director of Housekeeping at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We are very glad that you enjoyed your stay with us, and that you were able to take advantage of our wonderful amenities. We hope that you will return when the weather is warmer to really enjoy our wonderful outdoor facilities! Sincerely, Director of Housekeeping More 

Laguna Beach, California
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed December 26, 2015

I travel frequently and rarely have such terrible experiences. Its a nice property but the service and management are awful. Terrible evening bartender inside, spoke with management about the service we received from her and were brushed off. We were treated so badly, be tried to talk to a manager the next day who also did not care. We did... More 

Helpful?
1 Thank LocalSandals
SHeckathorne, Director of Restaurants & Bars at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to share your feedback on your recent stay. I would like to apologize for the experiences you had with us at our lobby bar. We appreciate feedback whether it be positive or negative and I am sorry that you had such a poor experience. It is our goal to make... More 

Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 21, 2015

Gorgeous and relaxing. Even though we were there on biz, there is soft music playing, the grounds are stunning, the weather is perfect and the rooms are so clean and comfortable. It is one of my favorite places in the world. Zen Zen Zen.

Helpful?
Thank BatesVacation
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, We are pleased your enjoyed your stay with us. Our peaceful Phoenix oasis eagerly awaits your next visit! Sincerely, PR Director More 

New Mexico
Level Contributor
142 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 stars Reviewed December 16, 2015

WOW WOW WOW ! ! ! Need i say more ! This place has to be the gretest and most beutiful Sheraton in the whole world ! Outstanding Property,Location,Staff,Rooms,Food & Spa ! we Loved it here, if your in the Chandler AZ area try the Sheraton Wild Horse Pass Resort & Spa, at 5594 West Wild Horse Pass Boulevard, Gila... More 

Helpful?
Thank TheHitManMine
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, It is our goal for every guest to leave with a lasting connection to our indigenous property and a love for the experience offered here. By the excitement in your very kind review, we hope we accomplished just that. Thank you for being our guest, and we look forward to your next visit. Sincerely, PR Director More 

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