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Sheraton Wild Horse Pass Resort & Spa

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5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226
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Sheraton Wild Horse Pass Resort & Spa
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Sheraton Wild Horse Pass Resort & Spa
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1,158 reviews from our community

Traveler rating
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    347
    102
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    35
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269
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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There are newer reviews for Sheraton Wild Horse Pass Resort & Spa
See the most recent reviews
La Mesa, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

the grounds and the room were lovely with vistas of the mountains. the Aji spa and Kai restaurant are excellent. we would definitely stay here again. you will not be disappointed with staying at the wonderful resort

Was this review helpful? Yes
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for your kind words regarding your recent stay at Sheraton Wild Horse Pass Resort & Spa. We are pleased to hear about your wonderful experience at Kai and our Aji Spa during your visit with us. We take great pride in delivering the best experience to each guest when they have the opportunity to utilize these... More 

Cincinnati, Ohio
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our family stayed here in March of 2014 to get out of the Midwest winter and we are back again this year. The property is as lovely as we remember and the staff is great as ever. Bryon and Ruby at the front desk were both super helpful in working with me to make sure we had the most room... More 

Was this review helpful? Yes
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, On behalf of the staff and management here at the Sheraton Wild Horse Pass Resort & Spa, we would like to thank you for taking the time to provide us with positive feedback regarding your recent stay. Thank you so much for letting us know what a wonderful job our staff is doing. Please be assured that the... More 

Flanagan
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 6 days here & enjoyed every minute. The 3 pools are great for all ages. My husband & son enjoyed the golf at Whirlwind. We did a morning ride through the desert at the Koli Equestrian Center & had a great time. The Ko Sin Restaurant was great for breakfast, lunch, & dinner. What a great stay. We've... More 

Was this review helpful? Yes
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear your were able to enjoy many of the wonderful amenities our resort has to offer. Thank you for your kind words, we are more than happy to hear you had a memorable stay with your family. We appreciate your loyalty and... More 

New York City, New York
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Upon arriving at the resort for a short holiday and business trip away from the cold in two adjoining rooms, I thought WOW this place is great. The long 2 mile entrance road transforms you from the hectic bustle that is Phoenix into a desert oasis in minutes. At night, when we arrived, the landscaping lighting and exterior looked fantastic.... More 

Was this review helpful? Yes 2
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your thoughtful and very helpful comments and observations. I am embarrassed that your experience was not what it should have been and also that it was compromised by several issues and as you said “too few solutions”. We strive to exceed the expectations of all our guests and we truly value your feedback, we... More 

New Mexico
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had last been a visitor to this resort almost a decade ago. The most recent stay showed the Wild Horse does not rest on their reputation of the past but work hard to maintain a top shelf property and excellent customer service. Check in can be an indicator of how a guests are treated and my experience was courteous... More 

Was this review helpful? Yes 1
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback regarding your recent stay. Our staff aims to deliver memorable service and to connect with each guest during their stay at Sheraton Wild Horse Pass Resort & Spa. We are thrilled to learn that we seemed to accomplish these goals during your time with us. We hope... More 

St. Albert, Canada
Top Contributor
62 reviews 62 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have just returned home after a 4 night stay here. Staff were friendly. Our room was decorated with darker tones, so the room does not feel very bright. The beds and pillows are comfortable. Our bathroom was large. Our room had a decent view of the mountains. The grounds and pools are beautiful. We had lunch at poolside. Our... More 

Was this review helpful? Yes
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to tell us about your recent stay with us at the Resort. We are glad you were able to enjoy the many amenities we offer and are pleased to hear that the server you encountered at the pool displayed our exceptional service. We hope that you return for another visit and that... More 

Chicago
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed for a long weekend while taking in a baseball game and seeing friends. When we arrived at the property, we wished we had not made plans and could have just stayed there and enjoyed all the property has to offer: great river and mountain views, pool with bar and grill and water slide, cultural tours,... More 

Was this review helpful? Yes 2
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to provide such a glowing review of the Resort. I could not have put it any better myself. From the scenic views to the tranquil environment, Sheraton Wild Horse Pass has it all. The aesthetics of the property also make it the perfect fit for both business and leisure travel. We will... More 

Abbotsford, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife, son and I had the pleasure of staying here for Spring Break 2015. Kudos to the Wild Horse Spa & Resort team, they set a new bar for service. From the moment we checked in, until we departed this morning, the service was top notch, in most cases exceptional. We had plans to leave the resort and do... More 

Was this review helpful? Yes 1
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear guest, Thank you for taking the time to provide us with feedback regarding your recent stay. Thank you for your kind words! We take a great deal of pride in the service of our staff and are elated to hear our associates exceeded your expectations. We will make sure this wonderful feedback is passed onto those esteemed associates. We... More 

Tampa, Florida
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed at the Wild Horse Pass a few times on business, the last time, unfortunately, I was plagued by bed bugs - I received new bites every one of the five nights I stayed and the itching continued for weeks after. Starwood Preferred Guest decided that my pain and suffering was worth approx $100 in 'points'.... I disagree... More 

Was this review helpful? Yes 3
SHeckathorne, Front Office Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your concerns relative to the issue you experienced at our property. I am terribly sorry that you feel our resolution fell short. I have taken the liberty of contacting you via email so that we may continue our conversation regarding the resolution process. Sincerely, Director of Security More 

Contributor
18 reviews 18 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I have never experienced a Sheraton quite like this before, beautiful hotel lobby, restaurants, pool area, banquet halls, and the facility in general well kept. I traveled with some friends for a snowbird trip and ended up here while meeting up a flight attendant friend who was recommended this place. We enjoyed strong and tasty drinks in the lobby next... More 

Was this review helpful? Yes
SHeckathorne, General Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you so much for taking the time to share your great feedback! We are very proud our Resort and I am so pleased that you enjoyed your recent experience with us. It really is a particular pleasure to receive such positive comments! We look forward to welcoming you back to the Sheraton Wild Horse Pass in the... More 

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