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Sheraton Wild Horse Pass Resort & Spa

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5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226
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Sheraton Wild Horse Pass Resort & Spa
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Sheraton Wild Horse Pass Resort & Spa
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1,217 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

This has been the worst experience we have ever had at any hotel anywhere. The room is dirty including red wine spots on the glassware in the room and bugs crawling through the bathroom. The rest of the glassware so appeared unwashed. Carpet throughout was dirty and worn. Customer service was rude and unhelpful. Just one thing after another was... More 

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Salt Lake City, Utah
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Out of the way, quiet and relaxing but extremely large, needs more signs to get around quicker. Outside of buildings should have a sign with range of room #s. Room service okay, a couple of glitches that were fixed right away. We weren't told of the shuttle so we just stayed by the pool. Liked the Pool Bar! Nice buildings,... More 

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Syracuse, New York
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great grounds, and superb setting. but extremely large, and hard to get around. Was here for a conference, and had to take the shuttle to get food, etc, which wasn't easy. Pool was super nice, and again, very scenic. Great for families, although I was there just a conference alone.

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, We are excited to hear you had a wonderful stay at our resort. We take great pride in our pools and the breathtaking view. I sincerely hope you will come back and visit us again with your family to enjoy our gem in the desert. Sincerely, Hotel Management More 

Litchfield Park, Arizona
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Perfect for our family to spend the day by the pool in a cabana and for my husband and I to have a night of fun in the casino. Great restaurants and table games. The room was spacious and very clean. Everything was perfect. Very affordable but luxurious, we will definitely be back!

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, On behalf of the staff and management here at the Sheraton Wild Horse Pass Resort & Spa, we would like to thank you for taking the time to provide us with positive feedback regarding your recent stay. We appreciate you letting us know how wonderful and spacious your room was. Thank you again for your great review and... More 

Atlanta, Georgia
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a last minute family getaway to Arizona. The property was recommended by a fellow Travel Agent. It was 4th of July weekend so they had a wonderful event for the kids. Room service food was just okay. We preferred the casino food and take out over what was being served at the resort. The shuttle was a nice... More 

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback regarding your recent stay. We are more than happy you chose the Sheraton Wild Horse Pass Resort & Spa for your holiday weekend getaway. We are also glad to hear you used our complimentary shuttle service to visit the nearby attractions. We hope you will visit us... More 

Phoenix, Arizona
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stay at the Resort often and are constantly impressed with the outstanding features and staff. This trip was a spur of the moment as we decided in the morning to go to the resort the same day. Not knowing the availability we call and talked with Trisha, in guest services, she was extremely helpful and made sure we would... More 

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you so much for such wonderful feedback. Trisha is a valued employee and we will be sure to recognize her commitment in making certain your stay was as memorable as possible. We hope you come back and visit again soon! Sincerely, Reservations Manager More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here one night in June for a staycation as we are Phoenix areas residents. The resort sits mostly by itself off in the desert south of Phoenix, with the closest main attraction being the Wild Horse Casino a few miles away (this is a separate property from the Sheraton Wild Pass Resort so be aware of this difference).... More 

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for your wonderful feedback regarding your recent staycation with us! We are very happy to hear that your experience during your stay was exceptional and that you enjoyed the restaurant and amenities we offer. We hope that you will return again for another visit in the future. Thank you again for telling us about your stay!... More 

Northern Virginia, United States
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for a conference. That being said, I'm from across the country so the novelty of being in the desert was fun. The rooms were spacious and clean. My favorite part was the room bathroom. The shower was spacious, the toiletries were high quality, and the bathroom was itself was large. The conference was catered by the resort.... More 

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to provide us with valuable feedback regarding your recent stay. We are extremely happy to hear you enjoyed the food and many amenities our property offers. We hope you will return again in the near future for a stay at you leisure. Thank you again for your kind words, we are glad... More 

Regina, Saskatchewan
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There were 8 of us that traveled to this resort for a girl's getaway. Check in was slow as they said they were full the night before, but I think it is just a huge resort and not enough staff. The rooms were clean. The pool area was very nice and no shortage of chairs around the pool when we... More 

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced while dining. We appreciate your feedback and will use your comments for continued improvement to ensure this does not happen again. We are glad to hear you were able to enjoy many of the amenities... More 

Chandler, Arizona
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel is very nice. The rooms are well appointed and very comfortable. But, the best thing about this hotel is it's location and setting. Even hot summer evenings on the patio by the pool area is very enjoyable. The desert cools down in the evening and the nights are awesome.

Was this review helpful? Yes
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Skek Thash (“Good Day” in Pima)! Thank you very much for your wonderful review of your recent stay with us at the Sheraton Wild Horse Resort and Spa! Yes, our beautiful hotel is located on the Gila River Indian Community and we take great pride in infusing the history and culture of the Community into the Resort’s design,... More 

Hotel Review Summarization

What travelers say

  • Pool area(8)
  • Golf course(7)
  • Very nice(6)
  • Native american(6)
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381 photos of this hotel

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Hotel & grounds (8)
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Dining (1)
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