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Sheraton Wild Horse Pass Resort & Spa

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5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226
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1 room 1 guest
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Sheraton Wild Horse Pass Resort & Spa
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1,238 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
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San Diego, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I must say this is a beautiful resort with great customer service. Upon arriving Mike from the bell desk was a great help getting our stuff to our room and Carolina at the front desk is a superstar. We had a minor problem in our room that Andy and Anthony from the engineering department fixed quickly and efficiently. My son... More 

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Houston, Texas
Level Contributor
97 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I spent one night at this property. Actually, I booked it by accident! There is another Wild Horse Hotel (next to this property) with a casino. This one is definitely not that property! This resort is relaxing and very beautiful. The staff is excellent and helpful. The room was well decorated and very clean (except maybe the tub could've used... More 

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Albuquerque, New Mexico
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The remote location of Wild Horse Pass resort was its biggest plus! As a conference site they truly met our needs and the service level of their f & b staff was truly amazing!The rooms were nice the views spectacular

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Tucson, Arizona
1 review
2 of 5 stars Reviewed 6 days ago NEW

Beautiful property but unfortunately we were here during a haboob that created issues with moisture/humidity in the room. We were told the issue should be resolved in 24 hours but 24 hours later it wasn't so we reported it again. They wanted us to move to another room but the last thing we wanted to do after a long day... More 

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Starwood Hotels
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

From the moment you drive up to the resort, you know you are somewhere special. The drive through the desert landscape along the Interpretive Hiking Trail and Whirlwind Golf Course makes you feel like you are a world away even though it is a short 20 minute drive from central Phoenix. The staff is so friendly and welcoming - everyone... More 

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Tucson, Arizona
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 1 week ago

I don't really know what hotel all these reviewers that left 5 star reviews stayed at because I've personally had better stays at a Motel 6. I was here on business, attending a conference. Originally I had reserved a room at a Hampton 20 minutes down the road but then I decided last minute that I wanted to stay on... More 

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, We are very sorry to hear that in our quest to delight you with a wonderful and seamless stay we fell short. We very much appreciate the opportunity to see ourselves through the guest lens and are saddened to hear the areas in which we could have done better. I have made sure to share this feedback with... More 

Bristol, Virginia
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is pretty good. I was there for business, but would return on personal time. It would be nice if the bar was open a bit later, but the bartender was good. I had two problems which were both resolved. The iron in my room did not work, so they brought another. There were charges on my card for... More 

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SHeckathorne, Front Office Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to provide such a wonderful review of the Resort. The Sheraton Wild Horse Pass has the unique ability of providing a serene and authentic Arizona experience while suiting the needs of both the business traveler and leisure guest. We will be sure to pass along the kind words to our team, as... More 

New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic modern hotel with large open spaces, including a great bar looking onto the desert landscape. Good service and friendly staff. Actual rooms were average size, but most also look onto the desert landscape. Above average hotel restaurant. Would not hesitate to return.

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SHeckathorne, Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for the feedback regarding your stay with us. We are glad that you enjoyed your time here and that your experience was pleasant. We hope that you can return again for another visit! Sincerely, Food & Beverage Leader More 

Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Other Sheraton experiences didn't really stand out. Nothing bad, just nothing extraordinary. But the customer service here was memorable! I will preface by saying August is very low season here. But the choice could have been to be lazy in the heat. But instead here's an example. Trisha in room service told me their side of the kitchen did not... More 

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your wonderful experience with us. We really value your feedback and appreciate all the nice things you had to say about your stay. Our main focus here is the guest experience and exceeding their expectations and we are thrilled to hear our employees did a great job at that. Thank you for choosing us... More 

Kingston, New Hampshire
1 review
5 of 5 stars Reviewed 2 weeks ago

From the moment we walked into the lobby until we had to turn in our room key, our visit was wonderful! The room was clean, the grounds were beautifully maintained and customer service was of the highest level! We spent much of our time enjoying the outdoor amenities as well as dining at the Ko'Sin Restaurant. Unfortunately, we visited during... More 

Was this review helpful? Yes
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for your feedback from your recent stay here at the Sheraton Wild Horse Pass Resort and Spa. We are delighted that you enjoyed your time with us and that your experience at Ko’Sin was outstanding. It is also a pleasure to hear that you enjoyed our amenities. We hope we will see you back in the... More 

Hotel Review Summarization

What travelers say

  • Pool area(8)
  • Golf course(7)
  • Very nice(6)
  • Native american(6)
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