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Sheraton Wild Horse Pass Resort & Spa

Certificate of Excellence
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5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226
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3rd Night Free & Credit
Best prices for: 1 room 1 guest
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Sheraton Wild Horse Pass Resort & Spa
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Sheraton Wild Horse Pass Resort & Spa
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1,143 reviews from our community

Traveler rating
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264
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St. Albert, Canada
Top Contributor
61 reviews 61 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have just returned home after a 4 night stay here. Staff were friendly. Our room was decorated with darker tones, so the room does not feel very bright. The beds and pillows are comfortable. Our bathroom was large. Our room had a decent view of the mountains. The grounds and pools are beautiful. We had lunch at poolside. Our... More 

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Chicago
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed for a long weekend while taking in a baseball game and seeing friends. When we arrived at the property, we wished we had not made plans and could have just stayed there and enjoyed all the property has to offer: great river and mountain views, pool with bar and grill and water slide, cultural tours,... More 

Was this review helpful? Yes 1
Abbotsford, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife, son and I had the pleasure of staying here for Spring Break 2015. Kudos to the Wild Horse Spa & Resort team, they set a new bar for service. From the moment we checked in, until we departed this morning, the service was top notch, in most cases exceptional. We had plans to leave the resort and do... More 

Was this review helpful? Yes 1
Tampa, Florida
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at the Wild Horse Pass a few times on business, the last time, unfortunately, I was plagued by bed bugs - I received new bites every one of the five nights I stayed and the itching continued for weeks after. Starwood Preferred Guest decided that my pain and suffering was worth approx $100 in 'points'.... I disagree... More 

Was this review helpful? Yes 3
SHeckathorne, Front Office Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your concerns relative to the issue you experienced at our property. I am terribly sorry that you feel our resolution fell short. I have taken the liberty of contacting you via email so that we may continue our conversation regarding the resolution process. Sincerely, Director of Security More 

Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have never experienced a Sheraton quite like this before, beautiful hotel lobby, restaurants, pool area, banquet halls, and the facility in general well kept. I traveled with some friends for a snowbird trip and ended up here while meeting up a flight attendant friend who was recommended this place. We enjoyed strong and tasty drinks in the lobby next... More 

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SHeckathorne, General Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you so much for taking the time to share your great feedback! We are very proud our Resort and I am so pleased that you enjoyed your recent experience with us. It really is a particular pleasure to receive such positive comments! We look forward to welcoming you back to the Sheraton Wild Horse Pass in the... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We booked a family 1 night getaway. Found open bottle of prescription pills in the room. dirty bathroom, half cleaned with hair. Outside at the jacuzzi, found dirty band aides in inside the water. Not impressed since it had a 4 star rating.

Was this review helpful? Yes 2
SHeckathorne, Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Your feedback is sincerely appreciated and provides our team with a tool to improve our level of service. In reading your comments, I’m disappointed to learn that we clearly fell short on our service promise, especially in regards to the room cleanliness experienced during your visit. I want to apologize on behalf of the entire resort, as this... More 

Tualatin, Oregon, United States
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Beds are awesome! Pool has a slide for kids and its own bar. Valet parking is only $22 which is a bargain in comparison. Drinks are a little on the pricier side. Fish tacos are good! Hotel has a nice atmosphere and with quality service.

Was this review helpful? Yes 1
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you very much for your recent stay and posting to share your experience with fellow travelers. A good bed while traveling is such a wonderful luxury. We are thrilled to hear that you rested comfortably in ours. It is great to hear that you enjoyed our pool area, slide and overall atmosphere. Please come and visit us... More 

St. Albert, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I had the pleasure of staying at the Sheraton Wild Horse in Chandler AZ for a couple of nights on a recent business conference. Almost everything was perfect. The room was comfy, quiet, easy to get too and well appointed. There is a great pool for everyone in the whole family (including a waterslide for the kids). Service was as... More 

Was this review helpful? Yes 1
SHeckathorne, executive chef at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, I am glad to hear you enjoyed your stay with us. Thank you very much for the feedback as we are always looking for ways to make our resort better for the guest. Thank you again and have a wonderful day. Sincerely, Executive Chef More 

Broomfield, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I was just there last week for a business meeting. They have great business accommodations as it was a very produced presentation for a couple of hundred people. The first night reception was out on the grass and flaming torches lined the perimeter. The food as amazing and they had every choice of food you could want. The pool area... More 

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Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We have been coming to this resort for years. Have brought several family members here as well. Lovely hotel. Great hotel grounds. Friendly staff. Good services. Easy access from the hotel to sites in Phoenix / Scottsdale.

Was this review helpful? Yes
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback regarding your recent stay. We thrive on and prioritize making emotional connections with each of our guests. Thank you for being a loyal guest to our property. We cannot wait to welcome you back in the near future. Sincerely, PR Director More 

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