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All 28 Chandler hotels

Sheraton Wild Horse Pass Resort & Spa

4.0 of 5 Resort   |   5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226
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84%
Ranked #7 of 28 hotels in Chandler
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Snackpac07 Mitchellville, Maryland
  • Overview
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1,047 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (227)
Date | Rating
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English first
Mitchellville, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

August 2014 Once I learned of the location of a conference I was attending was in Phoenix and being held at the Wild Horse Pass Resort, I asked my husband to accompany. We arrived four days before the conference was to begin to relax. I was poolside relaxing and he was playing golf. We arrived on a Friday around 11:00... More

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Tucson
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I wanted to find a nice resort-like place to have a mother-daughter getaway. After endless searching, I gave up and decided to make phone calls the morning of the trip. I'd seen photos of the Sheraton, but thought it would be out of my price range. To my surprise, the hotel reservation rep was welcoming and friendly. She immediately booked... More

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, We would like to thank you for taking the time to provide us with positive feedback regarding your recent stay. The architecture, design, art and legends reflect the Pima (Akimel O'otham) and Maricopa (Pee Posh) tribes. We look forward to seeing you and your family in the near future. Sincerely, Front Office Manager More

Cedarburg, Wisconsin
Top Contributor
62 reviews 62 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

3 night stay for friends' event was a mixed set of pros & cons. The resort itself was lovely, well maintained, and pleasant. The room had a very comfortable bed and excellent bathroom with separate shower stall along with a deep tub. A nice beverage bar for coffee and water bottles along with extras in the room like a safe,... More

Was this review helpful? Yes 1
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for your thoughtful review of your recent stay with us. While I am pleased that there were several positive aspects of your experience, I truly apologize that we missed on some of the details of communication and service delivery. I am also sorry that the circumstances of the work on property interfered with your experience. We... More

Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Made our reservation on the SPG website for this specific property as a staycation - when arriving to the property we were advised that the primary restaurant, Kai was closed as part of the 'seasonal shut down' - this was our primary purpose for staying here; to enjoy a special birthday celebration (luckily Shula's had an open time slot for... More

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to provide this valuable feedback regarding your recent stay at Sheraton Wild Horse Pass Resort & Spa. I am happy to hear that you chose to “staycation” with us for your birthday celebrations. However, I am disappointed to learn that we were unable to accommodate you and your family for your dining... More

Brighton, Michigan
Top Contributor
87 reviews 87 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family (two adults and college student) stayed at this resort for a long weekend in July 2014. We had a wonderful time. Check in was quick and efficient. I made reservations online using the hotel's website. We had a king size bed with a balcony which overlooked the back of the hotel and conference center which was fine as... More

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to provide us with valuable feedback regarding your most recent stay. We are more than happy that you were able to enjoy all of the wonderful amenities our property has to offer. We are also glad to hear you connected with several associates, finding them helpful and friendly - as that it... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The A/C in the room wasn't working correctly (this seems to be a reoccurring theme at SPG properties), so I asked to change to another room. The guest services department said, "We will send an engineer to look if the thermostat is working correctly, and then she would look at other options about changing rooms." Another issue I had was... More

Was this review helpful? Yes 2
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear guest, Thank you so much for your comments. We truly value your feedback and we appreciate that you would take the time to post your experience. It is very disappointing that we failed to meet your expectations and we sincerely apologize for our errors and the inconveniences you experienced. We know that you have many choices when traveling to... More

Greenacres, Florida, United States
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 22, 2014

My husband and I went there on a business trip and we were amazed. The grounds are beautiful and the food was beyond reproach. We were upgraded to a suite for free which had a spectacular view. They have a fantastic trail and very relaxing poolside service. I would love to visit again!!

Was this review helpful? Yes
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear guest, Thank you for sharing your experience from your recent stay at the Sheraton Wild Horse Pass Resort & Spa. We sincerely appreciate your kind words and are so glad to hear you enjoyed so many of the amenities we have to offer. Whether on business or leisure, we are elated to hear you enjoyed the grounds, food, and... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 21, 2014

I found out about this place through a military site who are known for offering typically 3* and above hotel and resorts. I haven't a clue as to how this place slipped through the cracks! There where truly RED FLAGS & WARNING SIGNS from the day I reserved the room. First they immediately charge my credit card for the entire... More

Was this review helpful? Yes 2
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts an observations regarding your recent stay with us. We are extremely concerned that your experience left you frustrated and we truly apologize that we failed to meet your expectations. We understand that you did not specifically want a reply from us. As is our policy, we must reply... More

Reno
Contributor
13 reviews 13 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 15, 2014

It's just a beautiful resort. My room was very clean, and quiet, and had a wonderful view. I must say that the staff I dealt with only added to a perfect stay. To name a few, Larry and Nathan would have to be at the top of my list for having and using the skills needed to make a good... More

Was this review helpful? Yes
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, I want to personally thank you for providing us with the excellent feedback from your most recent stay with us at the resort. I was delighted to read about the wonderful experiences you had with Nathan and Larry, please be assured we will share the kind words with them. We take pride in our service and we strive... More

Phoenix, Arizona
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 14, 2014

we live in awhatukee so this place is close. great rooms and restaurants. service is always good. very southwestern decor and native american themed. we always enjoy staying here for a good meal, golf, and rest.

Was this review helpful? Yes
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review

Dear Guest, We would like to thank you for taking the time to provide us with positive feedback regarding your recent stay. The architecture, design, art and legends reflect the Pima (Akimel O'otham) and Maricopa (Pee Posh) tribes. We look forward to seeing you in the near future. Sincerely, Front Desk Manager More

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Additional Information about Sheraton Wild Horse Pass Resort & Spa

Address: 5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Wild Horse Pass Resort & Spa 4*
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Also Known As:
Sheraton Wild Horse Pass Hotel Chandler
Sheraton Chandler
Chandler Sheraton
Sheraton Wild Horse Pass Resort And Spa

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Chandler #6 Business Hotel in Chandler #8 Family Hotel in Chandler
Hotel Class
Official Description (provided by the hotel)
The Sheraton Wild Horse Pass Resort & Spa is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more   less 
Number of rooms
500

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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