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Residence Inn Phoenix Chandler / Fashion Center

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200 North Federal Street, Chandler, AZ 85226
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1 room 1 guest
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Residence Inn Phoenix Chandler \/ Fashion Center
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96 Reviews from our TripAdvisor Community

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Traveler rating
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    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harrisburg, Pennsylvania
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I was blown away by the consistent level of great customer service. This includes employees in the housekeeping department. front desk, even staff, all of them! A special recognition to Dorothy; she worked behind the front desk as well as prepared breakfast, Very gracious, helpful and very friendly! Another bright star was Shye. She did an exceptional job on my... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 6 days ago NEW

My husband and I recently stayed at the Residence Inn in Chandler AZ, on Chandler Blvd and the 101; located right across the street from the Chandler Fashion Square. This is by far the friendliest hotel I have EVER stayed at. The staff was always smiling, laughing and accommodating. Bill, the GM, Jeff the assist GM, and all the wonderful... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Thank you for choosing the Residence Inn Phoenix Chandler / Fashion Center and for taking the time to share your positive feedback on Trip Advisor! Our entire team takes great pride in exceeding our guests' expectations. We're all so glad that you enjoyed your experience with us. It has truly been a pleasure getting to know your family. We wish... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2015

I have been here 3-4 times for a 3-4 weeks stay each time. It as been perfect stay each time. Nice rooms, full furnished kitchen. Everything is perfect. Staff is also very courteous and is laways ready to help.

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Thank you for choosing the Residence Inn Phoenix Chandler / Fashion Center for your recent visit to the Chandler area. Our team is so pleased that we were able to exceed your expectations and we're all looking forward to seeing you again soon, the next time you're in the Phoenix area. Sincerely, Bill Weeman General Manager More 

VA
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 17, 2015

Very comfortable place to stay for the night. i was visiting a friend in a Nursing Home and this was minutes away. Had a nice small kitchen area and a very comfortable bed. Staff very friendly and helpful. Rooms very clean and well taken care of. Definitely would stay there again when in the area. So much better than just... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Thank you for choosing the Residence Inn Phoenix Chandler / Fashion Center for your recent stay in the Chandler area. We greatly appreciate your feedback and hope to have another opportunity to provide you with a home away from home in the near future. Sincerely, Bill Weeman General Manager More 

Miami, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed May 29, 2015

This review is based upon the hotel staff only. I recently stayed at this location for 1 week in a 2 bedroom suite. One room was occupied by my wife and I and the other by my daughter, son-in-law, and their newborn infant. All I can say is from the moment we arrived until the minute we left everyone working... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Thank you for choosing the Residence Inn Phoenix Chandler / Fashion Center! We greatly appreciate your positive feedback and we all took great pleasure in sharing your family's special occasion. We wish you all the best and hope to see you again in the future, should your travels bring you back to the Chandler area. Best regards, Bill Weeman General... More 

Menifee, California
Level Contributor
13 reviews
9 hotel reviews
4 of 5 stars Reviewed May 24, 2015

I loved my "mini apartment." Everything was adequate and comfortable. The kitchen has everything to cook and informal meal, except spices. Breakfast each morning is free and super good with hot and cold choices. They even had my favorites, cooked oatmeal and nicely scrambled eggs. In the evening there are light snacks or serve yourself foods on three nights of... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Thank you for choosing the Residence Inn Phoenix / Chandler Fashion Center and for taking the time to share your experience on Trip Advisor! We greatly appreciate your feedback and look forward to having another opportunity to exceed your expectations in the near future. Best regards, Bill Weeman General Manager More 

Ruesselsheim, Germany
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 23, 2015

We checked in Saturday, April 4th for 4 nights. This was our 01st time staying at a Residence Inn. I have heard and read so much about it that I was very keen to try it out with my Family. We were welcome by RI Manager Jeff K. and received the utmost customer service superior service. Jeff and his team... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us! We greatly appreciate your positive feedback and will be sharing it with our staff. We hope to have another opportunity to exceed your expectations in the near future. Best regards, Bill Weeman General Manager More 

Las Vegas, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 7, 2015 via mobile

We checked in Friday , April 3 for three nights and were in need of changing my reservation due to it being my fault. Our granddaughter decided to join us on our trip to phoenix, and It was the reason for the mess I created. I told the very kind lady at the front desk about my need and she... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Thank you for sharing your experience at the Residence Inn Phoenix Chandler / Fashion Center through a Trip Advisor review. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

Denver, Colorado
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 6, 2015

We stayed at this Residence Inn over Spring Break. (We stay at a lot of RI's for kid's sports travel.) The RI-Chandler had an amazing staff working at it! From the manager who I saw personally cleaning up any errant trash every day to the kitchen staff who would happily honor a one-off breakfast request to the front desk team.... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Thank you for choosing the Residence Inn Phoenix Chandler / Fashion Center for your recent visit. We greatly appreciate your feedback. We will be sure to share your comments with our staff and also thank them for their efforts. We look forwrd to seeing you again soon, the next time you return to the Chandler area. Best regards, Bill Weeman... More 

Marina, California
Level Contributor
92 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed March 24, 2015

My main complaint is the breakfast room: watery oatmeal, and a 2-slice, cheap toaster! There were at least 15 people in the room every morning, so why not upgrade to a nice four-slice toaster? The English muffins were stale and I could hardly split them for toasting anyway. The "fruit bowl" has one kind of fruit only, why not a... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments after your recent stay at the Residence Inn Phoenix Chandler / Fashion Center. As our entire staff takes great pride in providing exceptional guest experiences, we regret that we have fallen short of our goal. Please accept our most sincere apologies. We have shared your suggestions with... More 

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