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Residence Inn Phoenix Chandler / Fashion Center

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200 North Federal Street, Chandler, AZ 85226
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Residence Inn Phoenix Chandler / Fashion Center
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Residence Inn Phoenix Chandler / Fashion Center
Residence Inn Phoenix Chandler / Fashion Center
Residence Inn Phoenix Chandler / Fashion Center
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92 reviews from our community

Traveler rating
    46
    33
    8
    2
    3
See reviews for
32
13
6
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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  • Chinese (Simplified) first
  • English first
  • Russian first
  • Any
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    (92)
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    (24)
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Menifee, California
Contributor
14 reviews 14 reviews
9 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I loved my "mini apartment." Everything was adequate and comfortable. The kitchen has everything to cook and informal meal, except spices. Breakfast each morning is free and super good with hot and cold choices. They even had my favorites, cooked oatmeal and nicely scrambled eggs. In the evening there are light snacks or serve yourself foods on three nights of... More 

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Miami, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This review is based upon the hotel staff only. I recently stayed at this location for 1 week in a 2 bedroom suite. One room was occupied by my wife and I and the other by my daughter, son-in-law, and their newborn infant. All I can say is from the moment we arrived until the minute we left everyone working... More 

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Ruesselsheim, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We checked in Saturday, April 4th for 4 nights. This was our 01st time staying at a Residence Inn. I have heard and read so much about it that I was very keen to try it out with my Family. We were welcome by RI Manager Jeff K. and received the utmost customer service superior service. Jeff and his team... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us! We greatly appreciate your positive feedback and will be sharing it with our staff. We hope to have another opportunity to exceed your expectations in the near future. Best regards, Bill Weeman General Manager More 

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 7, 2015 via mobile

We checked in Friday , April 3 for three nights and were in need of changing my reservation due to it being my fault. Our granddaughter decided to join us on our trip to phoenix, and It was the reason for the mess I created. I told the very kind lady at the front desk about my need and she... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Thank you for sharing your experience at the Residence Inn Phoenix Chandler / Fashion Center through a Trip Advisor review. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to... More 

Denver, Colorado
Contributor
17 reviews 17 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 6, 2015

We stayed at this Residence Inn over Spring Break. (We stay at a lot of RI's for kid's sports travel.) The RI-Chandler had an amazing staff working at it! From the manager who I saw personally cleaning up any errant trash every day to the kitchen staff who would happily honor a one-off breakfast request to the front desk team.... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Thank you for choosing the Residence Inn Phoenix Chandler / Fashion Center for your recent visit. We greatly appreciate your feedback. We will be sure to share your comments with our staff and also thank them for their efforts. We look forwrd to seeing you again soon, the next time you return to the Chandler area. Best regards, Bill Weeman... More 

Marina, California
Top Contributor
92 reviews 92 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 24, 2015

My main complaint is the breakfast room: watery oatmeal, and a 2-slice, cheap toaster! There were at least 15 people in the room every morning, so why not upgrade to a nice four-slice toaster? The English muffins were stale and I could hardly split them for toasting anyway. The "fruit bowl" has one kind of fruit only, why not a... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments after your recent stay at the Residence Inn Phoenix Chandler / Fashion Center. As our entire staff takes great pride in providing exceptional guest experiences, we regret that we have fallen short of our goal. Please accept our most sincere apologies. We have shared your suggestions with... More 

San Diego
Top Contributor
167 reviews 167 reviews
51 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed March 23, 2015

I mean there was nothing really wrong with this place, and the service at the front desk was really friendly. The room was large and the breakfast decent. But for such a high room rate, you really should get a little more quality. The room was shabby - the carpet worn, and coming up with sharp edges to step on... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Residence Inn Phoenix Chandler / Fashion Center. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apologies. We... More 

Surprise, Arizona
Top Contributor
87 reviews 87 reviews
35 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed March 20, 2015

This is an older property that has a few aches, pains and quarks in the rooms. Rest assured, the entire staff is aware and they will do everything in their power to see that Tim or another maintenance staff employee can repair or cure that problem. We had three "problems" the toilet that refused to plush unless you held the... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the Residence Inn Phoenix Chandler / Fashion Center through on TripAdvisor. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is... More 

Spokane, Washington, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2015

We spent three nights at the Residence Inn - Chandler during Spring Training. The staff went above and beyond to check us in early (even with being all full) and were very accommodating throughout our stay. It is a great location, walking distance to all kinds of restaurants and stores. The hotel breakfast is very good. Kudos to all the... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the Residence Inn Phoenix Chandler / Fashion Center. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

1 review
5 of 5 stars Reviewed March 18, 2015

A group of us recently drove to Arizona for Spring Training. Since there were so many of us we rented the two bedroom suite along with another room. All our family members were pleased with the clean and spacious kitchen-tv area. The private bedrooms were comfortable as well. It was warm///but the air conditioning was great. At checkin the staff... More 

Was this review helpful? Yes
Bill W, General Manager at Residence Inn Phoenix Chandler / Fashion Center, responded to this review

Dear Valued Guest, Thank you for visiting the Residence Inn Phoenix Chandler and for taking the time to complete a TripAdvisor review. We greatly appreciate your positive feedback, especially regarding Dorothy and Jeff! I will be sure to share your comments with them and thank them for their efforts. We look forward to seeing you again next year! If there... More 

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