Thanks for taking the time to let us know about your recent experience at our hotel. Please accept my sincere apologies for the poor housekeeping service you had while at our hotel. I also appreciate that you had shared the fact that the Housekeeper had not serviced your room with the hotel staff, as it gave us the opportunity to... More

Thanks for taking the time to share your recent experience at our hotel with me. I always appreciate it when I am able to get candid feedback from a frequent traveler such as yourself. I will personally follow-up with our Front Desk staff to see why your request was not handled properly, and if there was truly not a refrigerator... More

Please accept my sincere apologies, as we certainly strive to have the experience our guests have to be more than above average! It is only through candid feedback such as this that we can see our faults and focus on those weak points so that we may improve our product and service levels. I would be very grateful if you... More

Thanks for taking the time to share your experience at our hotel with other travelers! Please accept my apologies for the service you received from the first associate you spoke with, and I have already addressed the issue with her. Many, many thanks for taking the time to both remember Joe's name and to mention him in the review. Joe... More

Your review is exactly what we strive for here at our Hotel! We are fortunate to be in a location close to both shopping and restaurants, and glad that we had availability on Priceline that worked well with the dates you needed for a wedding in the area. Thanks again for you sharing your experience and we hope to host... More

It is a pleasure to get such fantastic feedback from a Courtyard loyal guest. Thank you for visiting our hotel and taking the time to share with others that you found the hotel to be clean, quiet and comfortable - which is exactly what we strive for! I was especially pleased to read that you found Joe at the Front... More

I appreciate it when frequent traveler takes the time to let us know about their experience. I am delighted that you shared with other travelers the ease of access to our hotel and the wealth of fine dining within walking distance of the hotel. Thank you for visiting our hotel and taking the time to share your comments regarding your... More

Thanks for taking the time to contact me, as it is only through candid feedback such as this that we are able to discover and address our shortfalls. It appears that issues were aggravated when your e-mail that you had sent to me ended up was not recognized and had errantly been identified as spam. I personally followed up with... More

It is a pleasure to get such fantastic feedback from an extensive traveler. Thank you for visiting our hotel and taking the time to share your comments regarding your experience. It is especially great that you shared with other travelers about the great number of restaurants we have within walking distance of our hotel. We look forward to hosting you... More