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All 26 Chandler hotels

Courtyard by Marriott Phoenix / Chandler

3.0 of 5
920 N 54th Street, Chandler, AZ 85226
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Ranked #21 of 26 hotels in Chandler
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51 reviews from our community

    Trip type
Traveler rating
    10
    21
    14
    5
    1
Date Rating
Tucson, AZ
Top Contributor
64 reviews 64 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 14, 2013 NEW via mobile

We stayed one night in June when the daytime temps were very hot. In our room the AC was set for 65 degrees and it ran all the time never cooling past 75 degrees in the room. The toilet was not very clean. It had rust stains in the bowl. The carpet and walls around the hotel showed their age.... More

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Redondo Beach, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 28, 2013

Stayed 3 nights starting on 5-24-13 with my girlfriend while visiting family. Hotel as expected, meaning no unpleasant surprises. Convenient location. Room updated in 2012. Had problems with housekeeping daily. On second day they did not show up at all! I actually spoke with the maid who was in the corridor at 5 p.m. and she told me she would... More

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
May 31, 2013

Thanks for taking the time to let us know about your recent experience at our hotel. Please accept my sincere apologies for the poor housekeeping service you had while at our hotel. I also appreciate that you had shared the fact that the Housekeeper had not serviced your room with the hotel staff, as it gave us the opportunity to... More

Penang Island, Malaysia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 27, 2013

my first visit to courtyard by marriott of chandler, AZ, a year back in 2012, the courtyard gave me a decent surprised as a mid range hotel. my recent trip in May 2013, the service was appalling despite the renovated lounge/bar. i asked if there is fridge provided to my room, the front desk said since i am an elite... More

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
May 31, 2013

Thanks for taking the time to share your recent experience at our hotel with me. I always appreciate it when I am able to get candid feedback from a frequent traveler such as yourself. I will personally follow-up with our Front Desk staff to see why your request was not handled properly, and if there was truly not a refrigerator... More

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Eindhoven, Noord-Brabant, Netherlands
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 8, 2013

Business trip. Sleeping rooms okay. Bistro too slow in mornings. Meeting room too noise. Second time in the same meeting room. A/C noisy, makes it hard to hear speakers. Lunch was okay. Did not pay, so not able to comment on value.

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
May 18, 2013

Please accept my sincere apologies, as we certainly strive to have the experience our guests have to be more than above average! It is only through candid feedback such as this that we can see our faults and focus on those weak points so that we may improve our product and service levels. I would be very grateful if you... More

Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 30, 2013

Had a visit here last week with my family for a volleyball tournament in Phoenix, and I had called the day before to ask about getting my rooms placed on the first floor if possible. The woman who answered the phone assured me that it was all taken care of, but at checkin the front desk agent Joe did not... More

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
May 8, 2013

Thanks for taking the time to share your experience at our hotel with other travelers! Please accept my apologies for the service you received from the first associate you spoke with, and I have already addressed the issue with her. Many, many thanks for taking the time to both remember Joe's name and to mention him in the review. Joe... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 18, 2013

We stayed for one night for a wedding in Phoenix. The property was very nice, room was great, clean and nicely decorated. Very small enclosed balcony to our room. Big TV but no Fox Soccer Channel which was bummer. Free WiFi which was a big plus, very very small shampoo bottles which can be very inconvenient if you forget your... More

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
April 15, 2013

Your review is exactly what we strive for here at our Hotel! We are fortunate to be in a location close to both shopping and restaurants, and glad that we had availability on Priceline that worked well with the dates you needed for a wedding in the area. Thanks again for you sharing your experience and we hope to host... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2013

My wife and I were in Phoenix for a long weekend and needed a convenient, reliable hotel to serve as a homebase for our various activities. We had several day-trips planned and weren't planning on lounging by the pool, so no need for a resort and resort fees! I frequently stay at Courtyards on business and this Courtyard did not... More

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
April 15, 2013

It is a pleasure to get such fantastic feedback from a Courtyard loyal guest. Thank you for visiting our hotel and taking the time to share with others that you found the hotel to be clean, quiet and comfortable - which is exactly what we strive for! I was especially pleased to read that you found Joe at the Front... More

Des Moines, Iowa
Top Contributor
55 reviews 55 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 11, 2013

Stayed here as I was coming up from a work day in Tucson. Good location with access to the freeway and lots of restaurants in the area and some are within walking distance on a nice day. Newer Lobby area but the rooms could use it now too.

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
April 15, 2013

I appreciate it when frequent traveler takes the time to let us know about their experience. I am delighted that you shared with other travelers the ease of access to our hotel and the wealth of fine dining within walking distance of the hotel. Thank you for visiting our hotel and taking the time to share your comments regarding your... More

Los Angeles, California
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed March 7, 2013

Well after staying in hotels 100 plus nights a year, for over 5 years, this really made me want to throw up in my mouth. I could tell that this room had not had a deep cleaning in a long time. This was due to the overall condtion of room 262. I was disgusted when I looked at the bathroom... More

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
April 15, 2013

Thanks for taking the time to contact me, as it is only through candid feedback such as this that we are able to discover and address our shortfalls. It appears that issues were aggravated when your e-mail that you had sent to me ended up was not recognized and had errantly been identified as spam. I personally followed up with... More

Boston, Massachusetts
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 27 cities Reviews in 27 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 18, 2013

Really can't go wrong with a Courtyard. Rooms as always set perfectly for after hours business and beds a comfortable. This property in particular is close to some very good restaurants, which made it easy to entertain and then slide back to the room. Close to PHX, it's a breeze to get to/from and on your way. Great location and... More

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Gary L, General Manager at Courtyard by Marriott Phoenix / Chandler, responded to this review
March 11, 2013

It is a pleasure to get such fantastic feedback from an extensive traveler. Thank you for visiting our hotel and taking the time to share your comments regarding your experience. It is especially great that you shared with other travelers about the great number of restaurants we have within walking distance of our hotel. We look forward to hosting you... More

 
 
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Additional Information about Courtyard by Marriott Phoenix / Chandler

Also Known As:
Courtyard By Marriott Phoenix / Chandler Hotel
Courtyard By Marriott Phoenix / Chandler Hotel Chandler
Courtyard Phoenix Chandler
Courtyard Chandler
Chandler Courtyard
Chandler Marriott
Address: 920 N 54th Street, Chandler, AZ 85226
Phone Number:
Region: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 26 hotels in Chandler
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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