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SpringHill Suites Phoenix Chandler/Fashion Center

3.0 of 5 225 North Metro Boulevard, Chandler, AZ 85226
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#16 of 28 Hotels in Chandler
89 Reviews 4 of 5 stars
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SpringHill Suites Phoenix Chandler/Fashion Center
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SpringHill Suites Phoenix Chandler/Fashion Center
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89 reviews from our community

Traveler rating
    40
    31
    11
    2
    5
See reviews for
29
16
8
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for SpringHill Suites Phoenix Chandler/Fashion Center
See the most recent reviews
Hollister, California
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 27, 2014

My usual place to stay was booked so I decided to try something new. What a pleasant surprize! This is a relatively new hotel right across the street from the Chandler Mall. It is walking distance from several good restaurants. While the square footage of the room was less than other hotels, I thought that it was very efficiently laid... More

Was this review helpful? Yes
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to review our hotel. We are so happy you enjoyed your stay. Please come back and stay with us again next time you are visiting Chandler, AZ. More

York, Maine
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 27, 2014

This is the worst Marriott property I have ever stayed at....I have stayed at over 150 Marriotts. The layout of the room was terrible. Only one mirror in the room and no storage in the bathroom. The toilet ran and the room smelled musty at first. The walls were paper thin. The hotel was full, so they could not get... More

Was this review helpful? Yes 1
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

We appreciate you taking the time to review our hotel. I do apologize that your stay was not excellent. I would like to discuss this stay with you in more detail. Please contact me at 480-726-7666. Thank you again for staying with us. More

West Bloomfield, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 22, 2014

Walls are so thin you can hear people talking from one floor away or 2 rooms away! Staff is friendly and helpful and location is great..but the worst hotel, noise and construtction wise I have seen in the USA in 40 years A Big Marriott disappointment

Was this review helpful? Yes 1
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to review our hotel. We do apologize there was some road construction work during your stay since then has been completed. As for hearing guests that are too loud please feel free to contact the front desk and we will be happy to check on the room. Here at the SpringHill Suites Chandler we... More

Portland, Oregon
Top Contributor
65 reviews 65 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed March 14, 2014 via mobile

Stayed for business. Hotel is licated next to Mall so convenient. Wall are paper thin and so everything going on you can hear all night. Shower was rusting and gym was tgere but Very limited. I was disappointed. Staff was very fiendly.

Was this review helpful? Yes 1
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for staying with us and taking the time reviewing our hotel. I do apologize that the room you stayed did not meet your expectations. I will be sure to review with our maintenance engineer to ensure this gets addressed. I would like to discuss more about your stay please feel free to call the hotel at 480-726-7666. I... More

Chandler, Arizona
Contributor
18 reviews 18 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 13, 2014

Stayed here while my husband and I were searching for our new home before relocating to Chandler. Great location by the mall in Chandler and close to restaurants and the expressway. Found the rooms to be super clean which is highly important to me!! Loved the mini kitchen and sitting area. Rooms were nicely appointed and modern. My big problem... More

Was this review helpful? Yes
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to review our hotel. I am sorry the breakfast did not meet your expectations while you were here, I will be sure to review this with our breakfast staff. We strive to make sure every gust enjoys their stay and we know how valuable breakfast is to start their day. Our breakfast staff has... More

michigan
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 20, 2014

Easy to get to from expressway. Our stay was somewhat marred by the overwhelming presence of adolescent boys staying for a hockey tournament! Never heard them at night but they did overwhelm breakfast buffet and trash the area. The staff tried valiantly to keep up....the manager even offered call next door to the Residence Inn to use their pool if... More

Was this review helpful? Yes
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you very much for taking the time to review our hotel. We are so happy you enjoyed your stay while you were here. I do apologize for the towels not meeting your expectations, but I can assure you we have ordered new ones. We look forward next time you are back in Chandler. More

Calgary, Canada
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 13, 2014

The hotel was great in every way except that the beds were uncomfortable and the pool is small and without sun by mid afternoon. Clean rooms. Friendly staff. Good complimentary breakfast. Great location.

Was this review helpful? Yes
Tucson, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 23, 2014

This hotel is nice and clean, plus the staff is super friendly. However, it was the most uncomfortable bed and sofa ever! The pillows, all 4 of them, were maybe 18 inches square. How do you keep your head on it? I couldn't! The bed linens were so thin that every time I moved the sheets rolled with me. I... More

Was this review helpful? Yes
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to review our hotel. We are so happy you thought the hotel was nice and clean and we had great staff service. I do want to let you know we have an order for some bed replacements that we will have installed within two weeks. This will make sure the guest will get a... More

Eindhoven, The Netherlands
Top Contributor
157 reviews 157 reviews
44 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed January 19, 2014

I had booked a room which was confirmed. When I arrived late in the evening (because my flight was due this time), the lady at reception said: "finally, you are here. I was waiting for you", strange because they knew my flight schedule. The lady told me she had no room for me, since other customers decided to stay longer,... More

Was this review helpful? Yes
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

I can totally understand your frustration on being moved to another hotel. We do apologize for this situation that happened. I would like to discuss this further so please feel free to contact me at 480-726-7666. I look forward to hearing from you. More

Houston, Texas
Top Contributor
73 reviews 73 reviews
37 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 9, 2014

I have stayed at this property several times. I love the location and the rooms are always nice and clean. This stay, however, the mattress was really poor and needed to be replaced. I will stay again and hopefully they will update their mattresses!

Was this review helpful? Yes
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to review our hotel. We are so happy you are a repeated guest and we look forward to you staying with us again in the future. I do want to apologize for the mattress issue. We are working with our corporate office on replacing some mattresses. Thank you again for staying with us. More

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Additional Information about SpringHill Suites Phoenix Chandler/Fashion Center

Address: 225 North Metro Boulevard, Chandler, AZ 85226
Location: United States > Arizona > Central Arizona > Chandler
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Phoenix Chandler/Fashion Center 3*
Number of rooms: 101
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Also Known As:
Springhill Suites Phoenix Chandler/Fashion Hotel Chandler
Springhill Suites Chandler

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