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SpringHill Suites Phoenix Chandler/Fashion Center

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225 North Metro Boulevard, Chandler, AZ 85226
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SpringHill Suites Phoenix Chandler\/Fashion Center
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136 Reviews from our TripAdvisor Community

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Hong Kong Region, China
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Very much enjoyed my one night stay at this property. The night staff greeted me enthusiastically upon arrival and had my room key immediately ready to go. My room was clean and comfortable. Internet connectivity was flawless and allowed me to slow through my email inbox in no time. I worked on my laptop in the cozy living room setup.... More 

Helpful?
Thank DavidHK2002
Canton, Michigan
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is good overall. Very good for convenience as it is across the street from Chandler Fashion Mall and right off the AZ 101 (Chandler Blvd exit). The check-in process was smooth and check in associate was very nice and warm. The 2 queen beds were ok. Bathrooms had an old feeling and can use an update. The breakfast... More 

Helpful?
Thank Jake F
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to review our hotel. We are pleased you had a good stay. I wanted to let you know that the weekend breakfast is different from the week day breakfast due to Marriott Brand standards which gives our guests a variety of options during their stay. Myself and our operations manager are checking our lost... More 

Gdansk, Poland
Level Contributor
255 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for 1 week and it was a good experience, although I wish they would have vary the breakfast options since every single day for 1 week we had the same choices...scrambled eggs a couple of choices of bread, sausage... it was not bad...just some variety would be nice. Quality of sleep was ok...they had a couple of... More 

Helpful?
Thank daesquiv
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for staying with us during your time in Chandler. I am very happy you were able to interact with our great staff and enjoy our location right across the mall. For breakfast we rotate every other day with either a pork or no pork protein; eggs and bagels/ muffins are served everyday per Marriott brand standards. We will... More 

Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 30, 2015

Despite what the "resilient spirit" said I beg to differ. I stayed at Springhill Suites Chandler Fashion/Center the stay and staff were awesome, Delanda, Sarjit (breakfast host), Catherine were great front desk agents, house keepers were very friendly and someone with a little common sense should know that misery loves company. I would highly recommend staying here again and again.... More 

Helpful?
1 Thank Darla J
Portland, Oregon
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 19, 2015 via mobile

I stayed here on business. Upon entering the lobby, all seemed well. I'd soon learn that judging a hotel by its lobby is like judging a book by its cover. Never assume. I was given room 102. When I keyed into my room, an overwhelming musty smell greeted me. As a resilient spirit, I tried to be positive and remembered... More 

Helpful?
1 Thank Sonji Y
Andrew W, Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Phoenix Chandler/Fashion Center. As a VALUED GUEST, we see that there is room for improvement based on your feedback.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest... More 

San Antonio, Texas
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed November 21, 2015 via mobile

What makes this hotel above and beyond your average hotel are its people. Their staff made our groups stay a very enjoyable experience. One in particular was Sarjit. She was the first to greet you in the morning in the breakfast area. Warm and friendly, always making sure the food was stocked and the area was always kept clean. She... More 

Helpful?
Thank George C
Lafayette
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 14, 2015

Staff was very helpful , but when you have a Bus load of students come in you need to add extra staff to take care of the breakfast bar . I found it to be a average room for the price. Clean but some wear starting to show .

Helpful?
1 Thank Kenneth H
Andrew W, Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Phoenix Chandler/Fashion Center. As a valued guest, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction fair based on us not having enough help with breakfast; however,... More 

Mastic, New York
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed November 10, 2015

I stayed at the Chandler Springhill Suites on a business trip from November 3rd to 5th. The staff couldn't be nicer and the location was outstanding- near the local freeways and right across the street from the Chandler Fashion Center mall. I had a room with two double beds even though it was just myself in the room, so there... More 

Helpful?
Thank jasonk287
Andrew W, Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for sharing your experience at the SpringHill Suites Phoenix Chandler/Fashion Center through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

Los Angeles, California
Level Contributor
103 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed October 17, 2015 via mobile

Room is large. We booked last minute online & got a good deal. Clean. Smells a little but whatever. The bed is bouncy and comfy and the pillows are awesome. The shower pressure is great! And breakfast is amazing. Special thanks to the wonderful Sarjit for helping me accommodate my special needs at breakfast (I have weird allergies). You made... More 

Helpful?
Thank Puppetgirldotnet
Andrew W, Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for sharing your experience at the SpringHill Suites Phoenix Chandler/Fashion Center through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our... More 

Philadelphia, PA
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed August 27, 2015 via mobile

Front desk was amazing and helpful. Breakfast was great. I was underwhelmed and disappointed in the room. We have stayed at Springhill Suites and many similar hotels as a family of 5 we need the pullout bed. The room layout was terrible. There was this odd wall that cut the room short. When the pullout was open half the room... More 

Helpful?
Thank MommaChelle
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

I do apologize that there was a problem with your room curing your stay. Please call the hotel and I would be happy to discuss this further with you. More 

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