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SpringHill Suites Phoenix Chandler/Fashion Center

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225 North Metro Boulevard, Chandler, AZ 85226
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SpringHill Suites Phoenix Chandler/Fashion Center
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SpringHill Suites Phoenix Chandler/Fashion Center
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114 reviews from our community

Traveler rating
    47
    37
    21
    3
    6
See reviews for
36
20
9
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Owensboro, Ky
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

Was greeted right as soon as I entered building. Front desk was more than willing to answer any questions. Super friendly. Room was spacious and super clean. Pool was heated and very clean also. I will def be staying here again

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Santa Clara, California
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the hotel is at a good location, right across from the fashion mall. plenty of shopping and restaurants. The hotel is nice, staff are friendly. A little more sound proof wall will be better. The night I stayed there, I got a neighbor who was on the phone past midnight, and I can hear his voice and sometimes even words.... More 

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Chicago, IL, USA
Top Contributor
100 reviews 100 reviews
67 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is your typical Spring Hill Suites. Simple yet clean and spacious. This has a great location near the mall and freeways. Front desk clerk was AMAZING! Friendly, helpful, allowed me to check in at 9am after a night of driving and found a particularly quiet room which was considerate!

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Mansfield, TX
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I won't recommend staying here. The hotel is old and the room I stayed in, had an odor. The staff was friendly. It is in a great location for waking to restaurants. It only has 3 floors. When I stayed, there were a bunch of young people there and they were at the pool until very late hours. It was... More 

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Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to review our hotel. I do apologize that there were noisy guests while you were here. We do have each team sign policy procedures to reduce these issues and I assure you our staff does talk to the guests to keep the noise down. I am glad you were able to enjoy our location... More 

Chandler, Arizona
1 review
5 of 5 stars Reviewed April 21, 2015

Room was clean and comfortable. Enjoyed having the sitting area to watch some TV. Breakfast was a good buffet with several choices. All of the staff were friendly, professional, and helpful. I would stay here again.

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Houston, TX
Top Contributor
241 reviews 241 reviews
76 hotel reviews
315 helpful votes 315 helpful votes
3 of 5 stars Reviewed April 1, 2015

This was not what I expected of a Marriott. The property is in dire need of renovation. The lobby is a wide, drab empty space devoid of any color or decor. The breakfast area is so cramped that half the people ended up taking breakfast back up to their rooms. The guestroom itself is in decent shape but its age... More 

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Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to review our hotel. I apologize that your stay was not what you expected. I would like to talk about this matter further. Please call the hotel so we can discuss. Thank you for staying with us. More 

Louisville, Kentucky
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 31, 2015

Ended up here during all the commotion of Spring Training, Car Races, Spring Break, etc. Paid a hefty price for a very drab room with an uncomfortable bed. They had just shampooed the carpets and the smell of the room was nauseating for the first day, Couldn't open a window to air out. Looks like they are trying to make... More 

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Andrew W, Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Dear Pattie, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Phoenix Chandler/Fashion Center. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the loud... More 

Murrieta, California
Top Contributor
137 reviews 137 reviews
29 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed March 28, 2015

Stopped here while traveling to Tuscon ( and spring training pit stop.) Location is in middle of suburbia, across the street from a large mall. Plenty of food options and standard shopping fair nearby. Rooms are large and spacious. Separate living area and kitchenette. Pool and spa are average and a little dated. Breakfast is adequate. Would stay again.

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Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

I am so glad you enjoyed your stay. We look forward to you staying with us again next time you are in Chandler, AZ. More 

Chandler, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

In spite of an unexpected maintenance issue, Steve (the GM) went above and beyond the call of duty to make sure that my stay was comfortable. I'm a seasoned business traveler and must say I have never had such a first-class customer-service experience! Excellent job.

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Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 21, 2015 via mobile

Wonderful hot breakfast. Pleasant staff. One complaint would be that they need to increase cleaning staff when they know a large group will be checking in. Although we had a room quickly many in our group were unable to get their rooms for 3 to 4 hours after we arrived. Easy walking to mall & many restaurants.

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