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SpringHill Suites Phoenix Chandler/Fashion Center

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225 North Metro Boulevard, Chandler, AZ 85226
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SpringHill Suites Phoenix Chandler/Fashion Center
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SpringHill Suites Phoenix Chandler/Fashion Center
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109 reviews from our community

Traveler rating
    44
    36
    21
    2
    6
See reviews for
35
19
8
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, TX
Top Contributor
241 reviews 241 reviews
76 hotel reviews
310 helpful votes 310 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was not what I expected of a Marriott. The property is in dire need of renovation. The lobby is a wide, drab empty space devoid of any color or decor. The breakfast area is so cramped that half the people ended up taking breakfast back up to their rooms. The guestroom itself is in decent shape but its age... More 

Was this review helpful? Yes
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to review our hotel. I apologize that your stay was not what you expected. I would like to talk about this matter further. Please call the hotel so we can discuss. Thank you for staying with us. More 

Louisville, Kentucky
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Ended up here during all the commotion of Spring Training, Car Races, Spring Break, etc. Paid a hefty price for a very drab room with an uncomfortable bed. They had just shampooed the carpets and the smell of the room was nauseating for the first day, Couldn't open a window to air out. Looks like they are trying to make... More 

Was this review helpful? Yes
Andrew W, Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Dear Pattie, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Phoenix Chandler/Fashion Center. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the loud... More 

Murrieta, California
Top Contributor
137 reviews 137 reviews
29 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stopped here while traveling to Tuscon ( and spring training pit stop.) Location is in middle of suburbia, across the street from a large mall. Plenty of food options and standard shopping fair nearby. Rooms are large and spacious. Separate living area and kitchenette. Pool and spa are average and a little dated. Breakfast is adequate. Would stay again.

Was this review helpful? Yes
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

I am so glad you enjoyed your stay. We look forward to you staying with us again next time you are in Chandler, AZ. More 

Chandler, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

In spite of an unexpected maintenance issue, Steve (the GM) went above and beyond the call of duty to make sure that my stay was comfortable. I'm a seasoned business traveler and must say I have never had such a first-class customer-service experience! Excellent job.

Was this review helpful? Yes 1
Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 21, 2015 via mobile

Wonderful hot breakfast. Pleasant staff. One complaint would be that they need to increase cleaning staff when they know a large group will be checking in. Although we had a room quickly many in our group were unable to get their rooms for 3 to 4 hours after we arrived. Easy walking to mall & many restaurants.

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Penang Island, Malaysia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 11, 2015

Loved the location near the freeway and fashion center, close to many food joints. The room is spacious and there is couch hides a pull up extra bed. The small kitchen is good enough for to cook frozen meals as well as warm up doggie bag leftovers. The sleep quality is desirable. I would describe the mattress as being over... More 

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Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for reviewing our hotel. I am so happy you were able to enjoy our location and our spacious rooms. We are currently replacing our beds and apologize that your bed was not as comfortable as it should have been. We hope next time you are back in Chandler you give us another chance and try out one of... More 

Northwest Ohio
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 30, 2015 via mobile

Two families with adjoining rooms...this was perfect accommodation. Large open living kitchen area with lots of seating. Large breakfast buffet with healthy selections. Very attentive staff .....Thank you Sarjit for taking such good care of us !

Was this review helpful? Yes 1
Santa Clara, California
Top Contributor
56 reviews 56 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 19, 2015

Stayed for business 2 nights Good hotel overall Walking to fashion center not feasible. Need car Location not so great but next to freeways Breakfast is good Rooms are nice. Has good gym, outdoor pool, showers are good. Reasonably new.

Was this review helpful? Yes
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for reviewing our hotel. We are so happy you enjoyed your stay and we look forward to your staying with us in the future. More 

1 review
5 of 5 stars Reviewed January 15, 2015

Sarjit is Amazing! She was very concerned that we were having a very pleasant time while having our breakfast! The eggs in one particular morning were going so quickly and she kept bringing more and more and the skillet was never empty! Thank you Sarjit!

Was this review helpful? Yes
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for staying with us and taking the time to review our hotel. We do have a great staff here and I am so happy you were able to encounter them. I will be sure to let Sarjit know. Thank you again for staying with us. More 

Flagstaff, Arizona
Top Contributor
217 reviews 217 reviews
25 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed January 3, 2015

This place is clean and friendly right off of the south end of the 101. We stay in Springhill Suites since we then can get two beds and a pull out couch so that our children do not have to fight over a bed. The mall is right across the street, which was another reason for our stay as we... More 

Was this review helpful? Yes
Andrew W, General Manager at SpringHill Suites Phoenix Chandler/Fashion Center, responded to this review

Thank you for taking the time to review our hotel. We are very happy you were able to enjoy our location to the mall and restaurants as well as our staff and our breakfast. Next time you stay with us please come down and enjoy our spacious lobby that has couches, a TV, and music playing in the back ground... More 

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