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All 26 Chandler hotels

Wild Horse Pass Hotel & Casino

4.0 of 5 Hotel   |   5040 Wild Horse Pass Blvd, Chandler, AZ 85226
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Wild Horse Pass Hotel & Casino

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Ranked #11 of 26 hotels in Chandler
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
shelli0502 Cleveland, Ohio
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328 people have reviewed this hotel

Traveler rating
    174
    79
    39
    22
    14
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51
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in Phoenix visiting my aunt and she said she could get us a room at Wild horse pass for our last day because it was closer to the airport than her house. The hotel is beautiful and the room was very comfortable. The pool was amazing and we had a great time at the casino. My uncle actually... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Received a text that 25 free rooms would be given away. I called and even though I never get through to things like this I did and was able to get a free room. They asked if I wanted a king bed or to full size. I choose a king and started planning a surprise mid week getaway for my... More

Was this review helpful? Yes 1
WildHorsePass, Manager at Wild Horse Pass Hotel & Casino, responded to this review

Your feedback is much appreciated as management cannot work on correcting these challenges if we are not made aware. I would like to apologize for the poor service you received as this is not our typical practice and is unacceptable. Our standard is to always offer 4-Diamond service and we clearly fell short of this expectation with your recent stay.... More

San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was expecting a smaller version of a Vegas resort, at least that's the impression I got from the pictures online and the look of the outside. What I got was a neglected best western experience with some of the worst customer service thrown in. I arrived for my reservation around 12 and was told no rooms were yet available... More

Was this review helpful? Yes 3
Contributor
13 reviews 13 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had originally been looking to book the Sheraton Wild Horse down the street. When we checked in ...the hotel did not appear to be the same our family was looking forward to. The wild horse casino is definitely cheaper than the Sheraton wild horse. We ended up canceling our last 2 nights & moved to the Sheraton. The Wild... More

Was this review helpful? Yes 1
Normal, IL
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here on a lazy Friday after a business flight into Phoenix. The hotel was nice, the room was clean, the table people were friendly. I don't know if I saw anybody hit a slot machine, they seemed quite tight. Concierge folks were great on Saturday morning to help me line up transportation.

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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed here for a business meeting for 2 nights and 3 days. I wasn't expecting much as it was a casino and typical business trip but I was wrong. The rooms were awesome and the beds were very comfortable. The food for the breakfast buffet was very good and they didn't serve the same stuff 2 days in a... More

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Phoenix, Arizona
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed here for one night after attending a nearby beer and wine festival. We have stayed at several casino hotels in Las Vegas over the years, and this hotel was nicer than any of them! The hotel offered a shuttle to the festival, which was really nice. We had a great view from our room. The room was spacious... More

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Cedar Rapids, IA
Contributor
13 reviews 13 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2014

What an incredible hotel experience!!!! Everything was great from the check in staff, housekeepers, and valet staff. Room was very clean. Exceptionally clean and fresh. King bed was one of the most comfortable beds I have slept in. Pool area was clean and very large and enjoyable. All the staff members were very friendly. Nice turn down service as well.... More

Was this review helpful? Yes 1
Glendale, Arizona
Contributor
13 reviews 13 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 23, 2014

This hotel has everything some of the finer properties in Las Vegas have but just on a smaller scale. Examples of this include several eateries of varying price points, a full casino (well decorated, warm, inviting gaming atmosphere), golf course, and fancy, art-deco rooms. The lodgings themselves are a bit smaller than other Arizona casinos and the pool area closes... More

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Saint Louis, Missouri
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 20, 2014

The customer service is non-existent -- except when asking for a tip. The staff is listless and non-chalant about everything. No shampoo in the room. We will get to it. I guess after my departure after a couple nights. Maybe the next guest will get some. Minimal cleaning of the guest room. Slow dining service. Unattentive across the board. It... More

Was this review helpful? Yes 3

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Additional Information about Wild Horse Pass Hotel & Casino

Also Known As:
Wild Horse Pass Hotel Chandler
Wild Horse Pass Hotel
Wild Horse Pass Hotel And Casino
Address: 5040 Wild Horse Pass Blvd, Chandler, AZ 85226
Phone Number:
Location: United States > Arizona > Central Arizona > Chandler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Chandler
#11 Family Hotel in Chandler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wild Horse Pass Hotel & Casino 4*
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