We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grosvenor Hotel

26 Cains Terrace, Timaru, New Zealand
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Grosvenor Hotel
Professional photos View all
Browse nearby
Grosvenor Hotel
Write a Review

124 reviews from our community

Traveler rating
    40
    52
    21
    9
    2
See reviews for
12
54
15
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (124)
  • Mar-May only
    (49)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (36)
All months
Christchurch, New Zealand
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

I need to say I had higher expectations. The hotel is in a dark back street where I didn't feel very comfortable on my own arriving after dark. Though it is very central and you can walk to the shops, though most are closed on Sunday - so avoid arrivals on Sunday. The room and bathroom was ok. I am... More 

Was this review helpful? Yes
Jervis Bay, Australia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I came across this online and I am glad I booked this brilliant hotel. It is a HOMA (home of modern art). It has some brilliant paintings (front porch and stairwell are a hoot). The staff were accommodating when my husband needed fresh milk with his cuppa. The rooms were adequate for our needs, had everything including a lovely bath.... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel located at corner lot of the street, not so easy to find. And the main street is one way lane from the right hand side of the hotel. If you come from the right way, the hotel is on your left side end corner lot. You can park your vehicle right opposite the hotel parking space very convenient.... More 

Was this review helpful? Yes
New Zealand
Top Contributor
52 reviews 52 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We wanted to experience a bit of history. The rooms that have been refurbished were modern, large and comfortable. The only problem was the noise from the trains all night. One cooked breakfast was enough for 2 of us. It was a convenient walk to the Caroline Bay area. Be sure to go see the penguins come in from the... More 

Was this review helpful? Yes
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Nancy Thank you for spilling the beans about being able to see penguins in Timaru. A lot of tourists always thought that Oamaru is the only place to see penguins. The reason why Tourist Agency is not willing to publicise the fact is due to the lack of infrastructure to house the tourists. However, if you are looking for... More 

Wellington
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Beautiful hotel, but the rooms are very minimalist ie: no chair to sit on. Room service forgot to deliver main meal to room (when due back late, and meal had been preordered). Cleaning of room needs to be alot better. Will not return. Staff too eager to finish shift and go home.

Was this review helpful? Yes
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Isuzuchic Please contact our email address directly regarding addressing the meal that was never delivered to you. I can assure you that our staff isn't hurried at all. Customer satisfaction is everything to us and unless all matters are attended to, staff wouldn't leave in a hurry. Our Front Office manager has gone through our system checking for any... More 

Mooloolaba, Australia
Top Contributor
66 reviews 66 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had booked a total of four rooms, so it was a bit disappointing to find that they didn't have our booking quite right when we arrived. Nevertheless, the small problem was sorted out quickly. The hotel was very old, oozing history. The super-old lift, though, could probably do with some modernisation. It kept jamming, and I would often have... More 

Was this review helpful? Yes 1
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Jeanne First of all, sorry for the mixed up with bookings. As you said yourself, we had that sorted out for you without further ado. Our Front Office staff has just changed and we are in between process of having the new ones trained up. Therefore, things such as this happened from time to time. As for the lift,... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 6, 2015

We stayed at the Grosvenor for 3 nights with a Car Club over Easter 2015. We have to stay that everyone was impressed with the rooms, food and helpfulness of the staff. Absolutely excellent. Our cars were parked in the car park across the road with no issues. Total cars were 21 with 40 odd staying and attending the function.... More 

Was this review helpful? Yes 1
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Kelvin Thank you for your kind words. That meant the world to us. I wish I could have been here to see the Ford entourage that you brought to our neck of woods. Do come again in the future. Best regards Ping LIM (The Proprietor) More 

East Anglia, United Kingdom
Top Contributor
211 reviews 211 reviews
88 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed April 2, 2015

Two minutes from main shopping street and railway station, staff helpful and polite. Room a bit dated and tatty in places but large and had fridge, flat screen tv, kettle etc plus free WiFi . Free parking opposite hotel. We ate in restaurant it was very good and well priced, main courses start at 18 NZ$.

Was this review helpful? Yes 1
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings LesGuk We appreciate your kind words. Wear and tear is the inevitable part of any hotels and we are forever doing our best to keep the rooms modern and fresh. We wish you a pleasant journey. Faithfully Ping LIM (The Proprietor) More 

Stockholm, Sweden
Top Contributor
81 reviews 81 reviews
81 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed April 2, 2015

The room we got was quite recent renovated but the bathroom was pretty worn and smelled of smoke. Free wifi in the room but no refrigerator. There was a nice pub in the hotel. At first the hotel seemed to be pretty quiet but in the evening a whole bus rugby player (or something like that) in at the hotel.... More 

Was this review helpful? Yes
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings DIF1891 On behalf of the team at The Grosvenor, we express our apology for not being able to have a good night sleep after the arrival of the rugby team. Did you call the after hours number to bring it to the attention of our live-in caretaker? Being a 3 stars hotel, we only have skeleton staff after 10pm... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2015

I have stayed here a few times and have always thoroughly enjoyed it. I love the vibrancy of the decor, the different artwork. The staff are very friendly and helpful rooms are clean and comfortable. Situated right in the town centre makes it such a bonus! This is a real affordable hotel to stay in. Thank you once again for... More 

Was this review helpful? Yes 1
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Elizabeth Thank you for saying such nice things about us. That meant the world to us. We look forward to be of service to you again in the near future. Faithfully Ping LIM (The Proprietor) More 

Questions? Get answers from hotel staff and past guests. Ask a question

48 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (26)
Viewed
Dining (4)
Viewed
View from room (4)
Viewed
Hotel & grounds (6)
Viewed
Bathroom (5)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Room/suite (10)
Viewed
Hotel & grounds (2)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Other (8)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities