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Grosvenor Hotel

26 Cains Terrace, Timaru, New Zealand
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Grosvenor Hotel
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133 Reviews from our TripAdvisor Community

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Traveler rating
    44
    53
    25
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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    (133)
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    (49)
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    (36)
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Staff were so friendly even though we arrived last minute 8pm on a Tues night. Loved the historic working lift. Huge rooms. Nice touches with old gadgets still being used but modern where needed. Absolutely loved it!!

Was this review helpful? Yes 1
Christchurch, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My colleague and I stay here every time we are in timaru. The foods great the service is exceptional. The staff are really helpful and accommodating It's a perfect location too with all amenities within walking distance Couldn't say a bad word against it 5 stars

Was this review helpful? Yes 1
Auckland, New Zealand
Level Contributor
96 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 1 week ago

Spend one night here en route from Christchurch to Queenstown. Yes, the building is historic with excellent Edwardian detailing etc. but great attempt was made by updating the interior with upbeat and some important commissioned art works by both local and international artists. Works by some prominent NZ artists such as Peter Robinson and Bill Hammond are proudly displayed throughout... More 

Was this review helpful? Yes 2
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Boeing 777 Wow, thank you for your eloquence. For the first time, I am actually speechless with rosy portrayal of The Grosvenor. We are truly humbled. I think the key point from your description is this: we are what we are, a 3 stars hotel and we do to the best of our abilities and within our resources to... More 

Las Vegas
Level Contributor
8 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here a couple of nights on our way to Christchurch. What a cute little town. The rooms were clean and quiet. The restaurant on site is great too. We walked everywhere we went. The park on the way to the coastline was beautiful! This hotel is so worth it!

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Howdy Bexy Jones Thank you wholeheartedly for liking our quaint town of Timaru and sprinkling our lives with your positive words and energy. We totally appreciate it. We hope you bring back with you to the States fond memories of New Zealand. Safe travel. Faithfully, Ping LIM (The Proprietor) More 

Christchurch
Level Contributor
102 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Checked in and was given a room key door lock system explained. Single room was small but ok. Clean with a single bed and a bathroom with shower-wc and vanity. One small table and a flat screen TV. Channels are 1,2,3 2 x Movie and 2 x Sport. A good heater keeps the room warm but no electric blanket on... More 

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Seaoh Thank you for taking your time in writing an objective review regarding The Grosvenor. We appreciate the fact that you re-affirmed that our hotel is value-for-money. If you are dissatisfied with the steak, please inform your attendant so that they would inform the kitchen to get you a replacement. Lately, we have noticed regarding the meat quality of... More 

Christchurch, Canterbury, New Zealand
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I recently needed to head to my hometown of Timaru for one night only. Inititially i was on the look out for a pet friendly place, and this is how i came across the Grosvenor. I was pleasantly suirpised at the price- and despite not needing to take my dog with me in the end, i decided to keep my... More 

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Paddypower Thank you for taking time in writing a review for the Grosvenor. Front Office Supervisor is there to attend to your needs. We do have hairdryer on loan. Next time when you forget your hairdryer, do call our Front Office Supervisor and you will be provided with one without further ado. We are puzzled by your description that... More 

Auckland, New Zealand
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 20, 2015

We stay in a king suite, had a nice bath with a shower over the bath. Would be nice to have a nice relaxing bath in. Room was warm and had a great heater. Basic tea and coffee, no fridge however. Had room service and a bar/resturat and gaming attached.

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Skycafe Thank you kindly for your patronage. Thank you also for bringing to the readers' attention of our facilities. Over the years, we noted that not everybody is using the fridge. We do have fridges (as long as they are being ordered in advance). Normally, fridges are being used to store perishable milk. For The Grosvenor, we have plenty... More 

Christchurch, Canterbury, New Zealand
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 17, 2015

This is an old hotel - the decor looks like it is a kindergarten - an attempt to modernize it with modern cubist decor does not work - it is a pity it was not painted to show off the original internal architecture. - the beds were very comfortable and warm - I had a balcony room - when I... More 

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Shirley B There is a lot of assumptions about how grand The Grosvenor used to be. I think this is the time that I have put the record straight. When we took over the hotel ten years ago, the carpet was actually a combination of neon green colour and bright apricot. There was a lot of fake fibre glass... More 

Christchurch, United Kingdom
1 review
3 of 5 stars Reviewed June 9, 2015

Our room was good, no problems at all. It was clean and tidy. Only two problems we had was at about 8am there was lots of banging through the wall of the room beside us. There were workmen in there doing tradies stuff. So i tapped on the wall. Tap tap tap. Tradie tapped back Tap tap tap. So i... More 

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Delboy We are intrigued with your comment about our tradespeople working on the room in the morning. We have a policy that renovation is only to be carried out AFTER check-out time. We understood the importance of a restful sleep of our guests and so, we wouldn't compromise our goodwill. As you wrote yourself, our room is tidy and... More 

Christchurch, New Zealand
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 21, 2015

I need to say I had higher expectations. The hotel is in a dark back street where I didn't feel very comfortable on my own arriving after dark. Though it is very central and you can walk to the shops, though most are closed on Sunday - so avoid arrivals on Sunday. The room and bathroom was ok. I am... More 

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Anja Thank you for taking the time to write a review for The Grosvenor. Please be mindful that during your visit, we are heading towards winter and the sun sets early. When you have two tall buildings on both sides of the road, naturally, you would be covered by shadow. In big cities, this wouldn't pose to be an... More 

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