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Grosvenor Hotel

26 Cains Terrace, Timaru, New Zealand
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Grosvenor Hotel
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Grosvenor Hotel
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114 reviews from our community

Traveler rating
    38
    48
    19
    7
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Christchurch, New Zealand
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed today NEW

Thanks to Staff at Grosvenor, always make the visit so worth while, always go out of there way for you, Its always Great to see Aimee & Malissa, with everything ready for you when you come in the front door, they sure make check in easy. And of course there is the House keeping Staff working quitely behnd the scenes,... More 

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Brisbane, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our welcome as we entered the office at 12.30pm after quite a long drive. Yes, I was actually aware of that but sometimes one is lucky enough to be allocated an earlier check in if conditions allow. You don't get a second chance at a first impression, and sadly our first impression of the Grosvenor's customer service was... More 

Was this review helpful? Yes 1
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Bocko50 Thank you for taking the time to write the review. The Grosvenor's check-in and check-out time is no different from any hotels in the world. Normally, should we have a free room available, we would have that available to our guests. However, The Grosvenor is almost full every day for many months now and housekeeping department is struggling... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Am I frequent guest of this hotel and am pleased with the new look they have established over the last couple of years. Front desk is always helpful and kind. Bar and restaurant are always great place to relax and have dinner and a few drinks. Rooms are always tidy and clean. Good service for the price.

Was this review helpful? Yes 1
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Elizabeth Thank you for your kind words. Our whole team appreciates it. Do come by again. We look forward to be at your service as per usual. Faithfully Ping LIM (The Proprietor) More 

Whangarei, New Zealand
Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed 3 nights in an interconnecting room with 2 kids. Would recommend good comfy hotel that serviced our needs, somewhere clean to sleep and wash. Very reasonable prices. Quiet for being smack in the middle if town, great parking and walking distance to restaurants and bars. They do $10 lunches (unfortunately I didn't try these) Staff are friendly and helpful.

Was this review helpful? Yes 2
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Family of 6 Thank you kindly for your compliments. That meant the world to us. I shall convey your goodwill to all our staff. Do come again. Faithfully, Ping LIM (The Proprietor) More 

Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 5, 2015

I was in Timaru for work, & stayed 6 days at this hotel, the hotel is priced toward the budget end of hotels, (with that in mind), I found the place to be Clean and tidy, & the staff to be helpful, the bar/restaurant was very pleasant. The rooms were pretty much what you would expect for the price range... More 

Was this review helpful? Yes 1
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Mr. N Thank you for your kind words. We duly appreciate it. Do come again soon. Faithfully Ping LIM (The Proprietor) More 

Christchurch, New Zealand
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 27, 2015

We stayed here on the night before a triathlon. It's a very old, historic hotel that has been looked after quite well. It's a little different with the type of decor in some areas, the colours and pictures almost reminded me of some hostels I've stayed in. The price could not be beat though and the place was very clean.... More 

Was this review helpful? Yes 1
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Splash We need not anymore than what you have written. It's bang on. Some clients that we have come across expect the world and yet, not willing to pay for it. We appreciate Splash being a pragmatic realist. The weekends that you were in Timaru, four bands actually performed at a bar along the main street (not related to... More 

Rangiora
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 24, 2015

The Grosvenor is looking great in most of its rooms after parts of it have been made over and we enjoyed the interesting art works throughout the hotel. Our family had booked 6 rooms more than a month before by email, and then an extra room by phone a week before our arrival. Our one night stay in Timaru was... More 

Was this review helpful? Yes 3
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Mrs. Meehan We were anticipating to hear from you. The incident occurred last Sunday on the 18th January, 2014 (Sunday). The fact that The Grosvenor is being run like a small family hotel, we were kept well-informed by our staff. Our staff has been with us for a long time and we set a high bar for ourselves. The... More 

Marlow, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 16, 2015 via mobile

Quite a quirky hotel in a strange little town, it's a great find. It was a great price and was super clean and comfy. Definitely what it said on the box, with friendly, efficient staff. Thanks everyone :)

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Philippa Your kind words are music to our ears. We thank you wholeheartedly. Do come again. From all of us here at The Grosvenor. Faithfully Ping LIM (The Proprietor) More 

Dunedin, New Zealand
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2015

I travel to Timaru regularly for work and have stayed here the last 3 trips. Have stayed in both the older rooms and the newly renovated rooms. Both perfectly adequate with comfortable beds and good facilities. Sometimes you get a bit of noise from the port and the street below, but ya can't expect silence in the middle of town.... More 

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Toppo101 Thank you wholeheartedly for your kind words. Anything you need, please do not hesitate to let our friendly team knows about it. It's our pleasure to be at your service. Faithfully Ping LIM (The Proprietor) More 

london
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 10, 2015

Not the plushest hotel, but for $95 it was a bargain ...........very very clean and spacious and let's be honest, that's what a room should be. The staff were friendly and on the ball so this place gets the thumbs up from me.......... Well done guys and gals and thanks for the nice stay.

Was this review helpful? Yes 2
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings RugbySimon Thank you for your kind words. We truly appreciate it. Do come again. Faithfully Ping LIM (The Proprietor) More 

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