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Grosvenor Hotel

26 Cains Terrace, Timaru, New Zealand
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Grosvenor Hotel
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Grosvenor Hotel
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119 reviews from our community

Traveler rating
    40
    50
    19
    8
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mooloolaba, Australia
Top Contributor
66 reviews 66 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had booked a total of four rooms, so it was a bit disappointing to find that they didn't have our booking quite right when we arrived. Nevertheless, the small problem was sorted out quickly. The hotel was very old, oozing history. The super-old lift, though, could probably do with some modernisation. It kept jamming, and I would often have... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Grosvenor for 3 nights with a Car Club over Easter 2015. We have to stay that everyone was impressed with the rooms, food and helpfulness of the staff. Absolutely excellent. Our cars were parked in the car park across the road with no issues. Total cars were 21 with 40 odd staying and attending the function.... More 

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Kelvin Thank you for your kind words. That meant the world to us. I wish I could have been here to see the Ford entourage that you brought to our neck of woods. Do come again in the future. Best regards Ping LIM (The Proprietor) More 

East Anglia, United Kingdom
Top Contributor
208 reviews 208 reviews
89 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Two minutes from main shopping street and railway station, staff helpful and polite. Room a bit dated and tatty in places but large and had fridge, flat screen tv, kettle etc plus free WiFi . Free parking opposite hotel. We ate in restaurant it was very good and well priced, main courses start at 18 NZ$.

Was this review helpful? Yes
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings LesGuk We appreciate your kind words. Wear and tear is the inevitable part of any hotels and we are forever doing our best to keep the rooms modern and fresh. We wish you a pleasant journey. Faithfully Ping LIM (The Proprietor) More 

Stockholm, Sweden
Top Contributor
80 reviews 80 reviews
80 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The room we got was quite recent renovated but the bathroom was pretty worn and smelled of smoke. Free wifi in the room but no refrigerator. There was a nice pub in the hotel. At first the hotel seemed to be pretty quiet but in the evening a whole bus rugby player (or something like that) in at the hotel.... More 

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings DIF1891 On behalf of the team at The Grosvenor, we express our apology for not being able to have a good night sleep after the arrival of the rugby team. Did you call the after hours number to bring it to the attention of our live-in caretaker? Being a 3 stars hotel, we only have skeleton staff after 10pm... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I have stayed here a few times and have always thoroughly enjoyed it. I love the vibrancy of the decor, the different artwork. The staff are very friendly and helpful rooms are clean and comfortable. Situated right in the town centre makes it such a bonus! This is a real affordable hotel to stay in. Thank you once again for... More 

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Elizabeth Thank you for saying such nice things about us. That meant the world to us. We look forward to be of service to you again in the near future. Faithfully Ping LIM (The Proprietor) More 

Christchurch, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Thanks to Staff at Grosvenor, always make the visit so worth while, always go out of there way for you, Its always Great to see Aimee & Malissa, with everything ready for you when you come in the front door, they sure make check in easy. And of course there is the House keeping Staff working quitely behnd the scenes,... More 

Was this review helpful? Yes 1
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Andy Thank you for your heart-felt review. It's more like a Love Letter to The Grosvenor^^ That meant the world to us. We shall convey your kind words to all the staff so that they know they are loved. Do come again. We look forward to be of service to you again in the near future. Faithfully Ping LIM... More 

Brisbane, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 17, 2015

This was our welcome as we entered the office at 12.30pm after quite a long drive. Yes, I was actually aware of that but sometimes one is lucky enough to be allocated an earlier check in if conditions allow. You don't get a second chance at a first impression, and sadly our first impression of the Grosvenor's customer service was... More 

Was this review helpful? Yes 2
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Bocko50 Thank you for taking the time to write the review. The Grosvenor's check-in and check-out time is no different from any hotels in the world. Normally, should we have a free room available, we would have that available to our guests. However, The Grosvenor is almost full every day for many months now and housekeeping department is struggling... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2015

Am I frequent guest of this hotel and am pleased with the new look they have established over the last couple of years. Front desk is always helpful and kind. Bar and restaurant are always great place to relax and have dinner and a few drinks. Rooms are always tidy and clean. Good service for the price.

Was this review helpful? Yes 1
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Elizabeth Thank you for your kind words. Our whole team appreciates it. Do come by again. We look forward to be at your service as per usual. Faithfully Ping LIM (The Proprietor) More 

Whangarei, New Zealand
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 25, 2015

Stayed 3 nights in an interconnecting room with 2 kids. Would recommend good comfy hotel that serviced our needs, somewhere clean to sleep and wash. Very reasonable prices. Quiet for being smack in the middle if town, great parking and walking distance to restaurants and bars. They do $10 lunches (unfortunately I didn't try these) Staff are friendly and helpful.

Was this review helpful? Yes 2
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Family of 6 Thank you kindly for your compliments. That meant the world to us. I shall convey your goodwill to all our staff. Do come again. Faithfully, Ping LIM (The Proprietor) More 

Auckland Region, New Zealand
Contributor
13 reviews 13 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 5, 2015

I was in Timaru for work, & stayed 6 days at this hotel, the hotel is priced toward the budget end of hotels, (with that in mind), I found the place to be Clean and tidy, & the staff to be helpful, the bar/restaurant was very pleasant. The rooms were pretty much what you would expect for the price range... More 

Was this review helpful? Yes 1
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Mr. N Thank you for your kind words. We duly appreciate it. Do come again soon. Faithfully Ping LIM (The Proprietor) More 

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