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Grosvenor Hotel

3.0 of 5 26 Cains Terrace, Timaru, New Zealand
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Grosvenor Hotel
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Grosvenor Hotel
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98 reviews from our community

Traveler rating
    35
    40
    14
    7
    2
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10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ironbridge Gorge, United Kingdom
Top Contributor
150 reviews 150 reviews
74 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for one night and wished we had time to stay longer. I was on crutches and we requested an access room and were allocated a fabulous room next to the lift on the first floor with a huge bathroom. The room was more than adequate for my disability....and even though it was a Saturday night and busy... More 

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Sir On behalf of all our staff here at The Grosvenor, we thank you wholeheartedly. Yes, in order for us to relive the history of heritage building within a budget that we could afford, we really needed to think outside the square. Ideally, with proper restoration, we would need an open cheque book which we don't have. Furthermore, being... More 

Devon
Top Contributor
92 reviews 92 reviews
48 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Thought we would try a hotel instead of a motel, this place was a nice change. Quirky rooms and nicely located. Easy free parking for the town as well. We didn't eat here but the menu looked ok. So if you want a break from motels you won't go far wrong here.

Was this review helpful? Yes
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Sir We absolutely love it when you mentioned our favourite word, "quirky" and pointing out the attributes that made this place a worthwhile accommodation provider to consider. We cover all the basics, centrally located and bang-for-the-buck. This is no Ritz-Carlton but still, our staff would endeavour to ensure that your stay is an enjoyable and memorable one. Thank you... More 

Senior Contributor
22 reviews 22 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I love a sleep in when I am on holiday. I was surprised and annoyed to be woken up by housekeeping at 9.15. there is no excuse for that. We weren't even checking out that day, but even if we were no one should be disturbed before check out time, unless they order room service! I went out into the... More 

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wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Tussockgirl First of all, our heart-felt apology for awakened you during your holiday slumber. It is INexcusable. This brings to our attention the need for "Do Not Disturb" signs been placed in all our rooms. 75% of our clientele comprises of regular customers and The Grosvenor has never lost its laidback and family atmosphere. That being said, we acknowledge... More 

Wellington, New Zealand
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 7, 2014

I stayed one night. I was shown into a room with a broken door lock, but when I asked to be moved that was done immediately with no fuss. My room was quite large, with two comfortable chairs, and a very large wardrobe with plenty of hangers. The ensuite was adequate in size. The room decor was a little tired,... More 

Was this review helpful? Yes 2
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Janet Thank you for your positivity. On behalf of all of us here at The Grosvenor, we thank you wholeheartedly. Please be noted that after the expiry of your 10 hours wi-fi, it's perfectly okay for you to get another password chit from us to extend your wi-fi for yet another 10 hours. We wish you well. Faithfully, Ping... More 

Christchurch
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed November 3, 2014

Having booked on computer I was shocked on seeing my room. The windows were whitened out as they looked onto a balcony available for smokers etc. My jug was rattling, but was replaced. This is an old hotel, but urgently requires capital expenditure. Very tired.

Was this review helpful? Yes
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Dear Sir Thank you for your review. This is not the first time I reiterate to our customers that if there is something that you want us to look into, we would attend to your needs immediately. I simply couldn't comprehend why things are only brought up AFTER you have left. When you look at our website, you would note... More 

Christchurch, New Zealand
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 14, 2014

Stayed for 1 night as we were attending a wedding and the reception was held at the Grosvenor Hotel. The stairway was being decorated with original paintings being painted on the wall. The hallway to our room was multi-coloured - should have taken a photo. Our room was themed, decorated as a Ford enthusiast would have it done, Ford mirrors,... More 

Was this review helpful? Yes 2
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Sir We are glad that you enjoyed your stay here. Our hotel is aptly entitled: The Grosvenor, HoMA (Hotel of Modern Art) and that's what we have been doing, updating our establishment with original artworks in hotel rooms and in public domain. Being an avid traveller myself, the last thing I want to be in is inside a generic... More 

Jakarta, Indonesia
Top Contributor
135 reviews 135 reviews
69 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed September 3, 2014

Room was authentic, had some poems on the wall.. got heater, TV, but the bathroom a bit lame.. slippery and quite high.. had laundry that close at 8 pm and opening in the morning.. near the town, so can walk to the town.. and the bar at downstairs was just perfect..

Was this review helpful? Yes 2
wiredfrog, Owner at Grosvenor Hotel, responded to this review
Google Translation

Terima kasih banyak banyak - dari semua kami bekerja di The Grosvenor. More 

Wellington, New Zealand
Top Contributor
79 reviews 79 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 29, 2014

I stayed two nights. I had asked for a room with good lighting and I had excellent lights on the desk and by the bed. Room was warm and cosy, heater a little bit noisier than some places I have stayed recently. Bathroom spacious, hot shower (with a head that was inclined to droop) and good towels. Bed was comfortable... More 

Was this review helpful? Yes 3
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Fiona Thank you for your objective review. We are grateful for your kind words. As for the differential in bed height, I am sure that it has something to do with the legs. It is obvious that you are a very well-travelled individual and you know exactly what you look for in your accommodation. We shall rectify the bed... More 

Christchurch, Canterbury, New Zealand
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 13, 2014

Stayed here for 1 night last Saturday. Interesting (slightly odd) mix of interior décor. However, our double room was freshly painted in neutral colours, bed was comfortable, good quality (appeared new) linen, with a flat screen tv on the wall. Ensuite was old but everything in good working order and spotlessly clean. I actually loved the room - a bit... More 

Was this review helpful? Yes 4
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings Madam You got it! The Grosvenor is quirky as quirky does:) We are a Qualmark 3-star hotel and that's what we are. Our aspiration is to focus on the core essentials and that your brief stay is an enjoyable and memorable one. Perhaps, we have done just that. On behalf of the team at The Grosvenor, we thank you... More 

Invercargill, New Zealand
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 14, 2014

Stayed one night in standard room. Very comfy bed, great shower, friendly staff and the lift was pretty cool. The only thing that let the room down was the lighting, it was sufficient but quite dull. Would defiantly stay again!!

Was this review helpful? Yes 5
wiredfrog, Owner at Grosvenor Hotel, responded to this review

Greetings CHORUS Thank you, thank you, thank you for your kind words. It meant the world to us. We take on board what you said about dull lighting in your room. We have revamped all the lighting on the top floor. It's so bright now that you may even need to wear shades in those rooms! LOL Anyhow, we are... More 

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Additional Information about Grosvenor Hotel

Address: 26 Cains Terrace, Timaru, New Zealand
Location: New Zealand > South Island > Canterbury Region > Timaru
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grosvenor Hotel 3*
Number of rooms: 49
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