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Chau Long Sapa Hotel

24 Dong Loi, Lao Cai Province, Sapa 21000, Vietnam
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1 room 1 guest
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Chau Long Sapa Hotel
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456 Reviews from our TripAdvisor Community

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Traveler rating
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    210
    97
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17
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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  • Portuguese first
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  • All months
    (456)
  • Mar-May only
    (134)
  • Jun-Aug only
    (133)
  • Sep-Nov only
    (91)
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Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 19, 2015

Great location but old hotel, small aged rooms, no aircon, and don't even consider the pool….very mouldy!!! Breakfast was good and the view from the restaurant lovely, but think you can find much better value for your dong in Sapa!

Was this review helpful? Yes 1
hailohn20108, Front Office Manager at Chau Long Sapa Hotel, responded to this review

Dear chris j Thank you for staying with us, on behalf of Chau Long Sapa Hotel I would like to express our sincerely thanks for your feedback. We will try with our best to improve the services and facilities to up your expectation Once more time, thank you for choosing Chau Long Sapa Hotel and we look forward to welcoming... More 

Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 19, 2015

Hotel in in a nice area of sapa. In fairness you couldn't get a better location.however for the price we paid it could have been a lot nicer.definitely not 4 star standard as we were told by travel agent. Staff weren't overly friendly or helpful. Room was spacious though with a breathtaking view. Nixer hotels in area for same or... More 

Was this review helpful? Yes 2
hailohn20108, Front Office Manager at Chau Long Sapa Hotel, responded to this review

Dear Paul D Thank you for taking time to tell us about your experience at Chau Long sapa hotel. I am delighted that you were happy with our location, room, view ... However, please allow me to express my sincerest apology for the unfortunate incidents that happened during your stay with us. We would like to thank you for your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 11, 2015

My Family and I stayed here three nights while we explored Sapa and surrounds. Perfectly located, within walking distance to marvellous and cheap eateries, market and fabulous sights. The staff were perhaps the most accommodating we have ever encountered in our many years of journeying. Nothing was too much trouble. Rooms are small but perfectly clean and modern and the... More 

Was this review helpful? Yes 1
hailohn20108, Front Office Manager at Chau Long Sapa Hotel, responded to this review

Dear john makkenze A Thank you for choosing Chau Long Sapa hotel for your holiday . I was delighted to note that you enjoyed your overall experience while staying with us. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 6, 2015

after 20 years stay in USA. The first time , visiting Sapa: Easily one of the most pleasant hotels I have stayed at. The staff new me by name within a very short time and were very attentive to my needs. Concierge was very helpful with my lost luggage. Will bring my family here next time. Wow Wow . Flexible... More 

Was this review helpful? Yes 3
hailohn20108, Front Office Manager at Chau Long Sapa Hotel, responded to this review

Dear Linda Tran N , On behalf of Chaulong Sapa hotel, I would like to express our sincerely thanks to your staying with us and your wonderful experience here. I am happy to hear that you were able to enjoy the room and pleased with our service, facilities and staff as well. We are proud of being one of the... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 23, 2015

Our stay was booked as part of a 3 night/ 2 day tour, I'm not really sure why, but the others from the tour group were all at different hotels. The Chau Long hotel was better than the others. Which were further up the hill, were older and had the view impeded by the town. The room was in the... More 

Was this review helpful? Yes 6
hailohn20108, Front Office Manager at Chau Long Sapa Hotel, responded to this review

Dear Mlip1 Thank you so much for spending time to write review of our hotel. We are so glad to hear that you had a pleasant experience with us and really enjoyed the service from our team. Your satisfaction is always our best reward. We look forward to seeing you again when you are back in Sapa and please feel... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 17, 2015

Generally very friendly staff. Breakfast buffet quite nice good and a stunnung view from the modern (more expensive) rooms in the main building and from the restaurant. Heated swimming pool a bit tatty and no chairs, tables or anything around it. Old building: rooms tatty and quite dark. Had to move to a new room because I extended my stay... More 

Was this review helpful? Yes 2
hailohn20108, Front Office Manager at Chau Long Sapa Hotel, responded to this review

Dear Emily J Thank you for staying with us, on behalf of Chau Long Sapa Hotel I would like to express our sincerely thanks for your feedback. We will try with our best to improve the services and facilities to up your expectation Once more time, thank you for choosing Chau Long Sapa Hotel and we look forward to welcoming... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 14, 2015

We were booked into this hotel as a part of a tour with no expectations. We checked in early and were provided breakfast buffet but didn't enter our rooms until the afternoon after our trek. The breakfast was dissapointing, the buffet area, tables and dining floor were a bit of a mess. The coffee was cold and the food didn't... More 

Was this review helpful? Yes 3
hailohn20108, Front Office Manager at Chau Long Sapa Hotel, responded to this review

Dear Elizabeth T Thank you for staying with us, on behalf of Chau Long Sapa Hotel I would like to express our sincerely thanks for your feedback. We will try with our best to improve the services and facilities to up your expectation Once again, thanks for your nice experiences on Chau Long Sapa Hotel and we look forward to... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 5, 2015

Our dream stay at the Chau Long Sapa hotel kicked off in an amazing way right from the start. As soonas you enter the reception we were warmly welcomed by a cup of cinnamon and apple tea - it was so good we ended up going to the hotel bar numerous times to have it. The rooms are on a... More 

Was this review helpful? Yes 3
CLSSP, Front Office Manager at Chau Long Sapa Hotel, responded to this review

Dear Mark V On behalf of Chau Long Sapa hotel I would like to express our sincerely thanks for your staying with us and your nice experience during your stay as well We are more than happy to know that you enjoyed your stay and happy with our services: room,view, staffs . And we do hope that your trip to... More 

Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 29, 2015

Started off with a bad transfer to the hotel, we had to lug our own luggage 100m to the hotel. Room wasnt ready when we arrived at 8am. So had Breakfast , needs a bit more of a variety. The female chef at the omelette station was always grumpy every morning. Other than that the food at the Hotel was... More 

Was this review helpful? Yes 1
CLSSP, Front Office Manager at Chau Long Sapa Hotel, responded to this review

Dear Ivan S Thank you for staying with us, on behalf of Chau Long Sapa Hotel I would like to express our sincerely thanks for your feedback. We will try with our best to improve the services and facilities to up your expectation Once again, thanks for your nice experiences on Chau Long Sapa Hotel and we look forward to... More 

Sapa, Vietnam
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 28, 2015

Ưe booked two days Sapa tours in late May. Our travel agency Indochina Odyssey Tours arranged the Chau Long Sapa Hotel for us. This hotel ưas a French style building with a lovely 'green roof'-acutally they planted the green leaves make it looks that way. Our room was clean, and with breathtaking valley and mountain views with private balcony. And... More 

Was this review helpful? Yes 1
CLSSP, Front Office Manager at Chau Long Sapa Hotel, responded to this review

Dear Emily J Thank you for choosing to stay with us at Chau Long Sapa hotel on your recent visit to Sapa village and for taking the time to share your experience with us. We are happy to know that you had a pleasant stay with us. I will share your comments with our team and I am sure that... More 

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