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Victoria Sapa Resort and Spa

Xuan Vien Street, Sapa 84, Vietnam
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Victoria Sapa Resort and Spa
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Victoria Sapa Resort and Spa
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745 Reviews from our TripAdvisor Community

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Traveler rating
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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  • All months
    (745)
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    (230)
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Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Looking to take my 13 year old daughter on a little adventure while traveling through Vietnam I pre booked a package that included our train trip and accommodation in Sapa. We slept in a deluxe twin cabin on the overnight train from Hanoi to Sapa and the same for our return trip to Hanoi and I was pleasantly surprised that... More 

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Brisbane, Australia
Level Contributor
110 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed her for two nights in October and were very surprised to find an open fire in the lobby (and surprised it would be necessary in Vietnam!). Rooms were on the small side but perfectly acceptable, clean and comfortable. Breakfast was very good. Service overall was excellent. Would stay here again.

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed in the Victoria at Hoi An (which was fantastic!) and in comparison the Sapa version left us very disappointed. Not sure how it claims to be such a good hotel and charge such exorbitant rates compared to other hotels in the area. Cons: 1. No connection from the Victoria Train to the Victoria Hotel. This was partly our... More 

Was this review helpful? Yes 3
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Scooter_Ski_Fly, We appreciate your concern, interest and the time taken to bring these matters to our attention. On behalf of Victoria Sapa Resort & Spa team, we truly apologize for the inconveniences caused during your recent stay. Please rest assured that your feedback has been carefully investigated and appropriate actions will be taken for the utmost guest satisfaction. Regarding... More 

Haifa, Israel
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent one night at the hotel.The beautiful hotel is situated on a hill above the main square, you have to walk down many stairs to get down, not conveniante aspecially in rain, and you have to take a taxi back. The rooms were beautifully decorated. The bathroom had pampering "goodies" . From the balcony we could see beautiful view... More 

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Liverpool, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I can't really describe how lovely our room was but the bed was a comfortable 4-poster with a built in mosquito net. Unfortunately there was no aircon so it was a little uncomfortable (there was a noisy ceiling fan) and the bathroom was a little grubby. That being said the location was excellent and some good facilities on site.

Was this review helpful? Yes 2
California
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 2 days 1 night in this hotel. Everything is ok. We were so lucky as we took Victoria Express Train with dining carriage round trip. Services were quite well and convenient. After hard trekking in Sapa we relaxed and had refresh time with mountainous view and private balcony.

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Santa Cruz, California
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

While the lobby area is nice, this is truly a three star property, not the four that is advertised. Our bathroom was in need of renovation, the phone was not in working order when we arrived (corrected), and we had a finicky safe that had to be coaxed into working. While booking.com said the rooms are air-conditioned, they are not.... More 

Was this review helpful? Yes 2
New York City, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were there in mid-April, the weather was rainy and chilly, so the Victoria Sapa Resort and Spa offered a lovely refuge to come back to after hiking--with its large fireplace and warming fire; our comfortable room and terrace, and friendly staff. We also very much appreciated the high-quality in-hotel shops featuring lovely artisanal products, a few of which were... More 

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fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Musica29, Thank you very much for sharing your experience with the TripAdvisor community. Your valued comment has been transmitted to our members of staff, and is a great reward to our efforts to provide an enjoyable and memorable stay to our dear guests. Our current Spa promotions offer a straight discount for early birds massages during the morning; occasionally... More 

Singapore, Singapore
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spend 2 night here in a family room. The room is massive and perfectly comfortable and clean. Sapa was very enjoyable and a lovely change to the chaos of Hanoi and other cities of Vietnam. My chilldern absolutely loved the overnight train trip - an adventure in itself and something they will remember forever. We had some great day... More 

Was this review helpful? Yes
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear noo1971, Greetings from Sapa to you and your family! Thank you very much for staying with us, we are delighted to read your stay was enjoyable and your children had a memorable time. Your valued feedback has been shared with both our hotel and train Teams and we hope to get the chance to welcome you back here, in... More 

London, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Victoria is a nice hotel, though a little dated and the facilities such as the spa and swimming pool are a bit disappointing. The food was ok, nothing special. Not sure there is currently a higher end place in Sapa though. Our room was at the far end of the hotel and the traffic noise, in particular the beeping of... More 

Was this review helpful? Yes 1
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear JamesThomasJT, Thank you very much for your interest in our resort, and your valued feedback. We are glad to read your input and while we always seek for improving our services, your opinion is much appreciated. To correct the downside of your stay here, we are delighted to inform you about our major renovation project, currently going. Indeed half... More 

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