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Victoria Sapa Resort and Spa

Xuan Vien Street, Sapa 84, Vietnam
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Victoria Sapa Resort and Spa
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743 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 5 days ago NEW

We stayed in the Victoria at Hoi An (which was fantastic!) and in comparison the Sapa version left us very disappointed. Not sure how it claims to be such a good hotel and charge such exorbitant rates compared to other hotels in the area. Cons: 1. No connection from the Victoria Train to the Victoria Hotel. This was partly our... More 

Was this review helpful? Yes 3
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Scooter_Ski_Fly, We appreciate your concern, interest and the time taken to bring these matters to our attention. On behalf of Victoria Sapa Resort & Spa team, we truly apologize for the inconveniences caused during your recent stay. Please rest assured that your feedback has been carefully investigated and appropriate actions will be taken for the utmost guest satisfaction. Regarding... More 

Haifa, Israel
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent one night at the hotel.The beautiful hotel is situated on a hill above the main square, you have to walk down many stairs to get down, not conveniante aspecially in rain, and you have to take a taxi back. The rooms were beautifully decorated. The bathroom had pampering "goodies" . From the balcony we could see beautiful view... More 

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Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I can't really describe how lovely our room was but the bed was a comfortable 4-poster with a built in mosquito net. Unfortunately there was no aircon so it was a little uncomfortable (there was a noisy ceiling fan) and the bathroom was a little grubby. That being said the location was excellent and some good facilities on site.

Was this review helpful? Yes 2
California
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 2 days 1 night in this hotel. Everything is ok. We were so lucky as we took Victoria Express Train with dining carriage round trip. Services were quite well and convenient. After hard trekking in Sapa we relaxed and had refresh time with mountainous view and private balcony.

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Santa Cruz, California
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

While the lobby area is nice, this is truly a three star property, not the four that is advertised. Our bathroom was in need of renovation, the phone was not in working order when we arrived (corrected), and we had a finicky safe that had to be coaxed into working. While booking.com said the rooms are air-conditioned, they are not.... More 

Was this review helpful? Yes 2
New York City, New York
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were there in mid-April, the weather was rainy and chilly, so the Victoria Sapa Resort and Spa offered a lovely refuge to come back to after hiking--with its large fireplace and warming fire; our comfortable room and terrace, and friendly staff. We also very much appreciated the high-quality in-hotel shops featuring lovely artisanal products, a few of which were... More 

Was this review helpful? Yes
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Musica29, Thank you very much for sharing your experience with the TripAdvisor community. Your valued comment has been transmitted to our members of staff, and is a great reward to our efforts to provide an enjoyable and memorable stay to our dear guests. Our current Spa promotions offer a straight discount for early birds massages during the morning; occasionally... More 

Singapore, Singapore
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spend 2 night here in a family room. The room is massive and perfectly comfortable and clean. Sapa was very enjoyable and a lovely change to the chaos of Hanoi and other cities of Vietnam. My chilldern absolutely loved the overnight train trip - an adventure in itself and something they will remember forever. We had some great day... More 

Was this review helpful? Yes
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear noo1971, Greetings from Sapa to you and your family! Thank you very much for staying with us, we are delighted to read your stay was enjoyable and your children had a memorable time. Your valued feedback has been shared with both our hotel and train Teams and we hope to get the chance to welcome you back here, in... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Victoria is a nice hotel, though a little dated and the facilities such as the spa and swimming pool are a bit disappointing. The food was ok, nothing special. Not sure there is currently a higher end place in Sapa though. Our room was at the far end of the hotel and the traffic noise, in particular the beeping of... More 

Was this review helpful? Yes 1
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear JamesThomasJT, Thank you very much for your interest in our resort, and your valued feedback. We are glad to read your input and while we always seek for improving our services, your opinion is much appreciated. To correct the downside of your stay here, we are delighted to inform you about our major renovation project, currently going. Indeed half... More 

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here for 2 nights in a deluxe room on either side of a Fansipan trek. The room itself was ok but nothing amazing and is quite outdated. Nice views of the hotel gardens however I think many of the hotels down in the main strip would have had much more beautiful views of the actual... More 

Was this review helpful? Yes 2
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Chloe L, Thank you very much for submitting your remarks and for sharing your experience with the TripAdvisor community. Your comment is well noted and has been reported to our concerned teams. Our resort is currently doing a major renovation project, as it is low season, and half of our bathrooms will be redesigned and reshaped to fit your... More 

Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed at in Sapa at the Victoria Resort for two nights in May 2015 and totally enjoyed our stay, even though the weather was a little dull at times the resort was always bright and welcoming. All the staff were very helpful, the breakfast was uncomplicated yet adequate but the location, landscaping and views were the highlight of our... More 

Was this review helpful? Yes
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear MattnTrac, Greetings from the Victoria Sapa Resort & Spa! Thank you very much for your interest in our resort, and for reviewing us on TripAdvisor. Your compliment delights us and our entire Team, we are very sensitive to your comment as for our goal of providing you a memorable experience. Your remark for our breakfast is noted, and our... More 

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