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Victoria Sapa Resort and Spa

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Xuan Vien Str., Sapa Dist.,, Sapa 84, Vietnam
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Victoria Sapa Resort and Spa
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Victoria Sapa Resort and Spa
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692 reviews from our community

Traveler rating
    281
    290
    89
    27
    5
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121
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Antwerp, Belgium
Top Contributor
103 reviews 103 reviews
55 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It was raining all of the time and very misty during our stay in Sapa. Everything was wet, our clothes, shoes, hair. The region however is very beautful. We visited some of the villages high in the moutains and walked between the rice fields, accompanied by a bunch of ladies from the village, trying to sell all kinds of souvenirs.... More 

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Tel Aviv, Israel
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We enjoyed our one-night stay at the Victoria resort. The place is truly charming with beautiful landscaping and authentic decor. Service was excellent and very friendly. Breakfast was rich and of high quality. This is not a 5-star property but it was a great experience.

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Senior Contributor
30 reviews 30 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

High in the mountain, could believe to be in a Swiss chalet with wood burning in the open fire, the breakfast is excellent, we had a very good massage, but the massage facility is not in the hotel, it's within walking distance, so do not undress in your room and do not go in the nice bathrobe available in the... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful room! Wonderful service! Fantastic location! Epic destination! The service here was very good! They were very attentive and when I fell ill they called a doctor to the hotel for me. The room was lovely and the bed so comfortable! It was our honeymoon and they even blessed us with a free traditional sapa scarf and a money bag.... More 

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Cape Cod, Massachusetts
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This simple mountain resort hotel was a contrast to city hotels where we stayed in Vietnam, but that was the point. It reminded us of smallish ski lodges in the US. The fresh air and mountain views were most welcome. I also appreciated laundry service in less than six hours, provided by the North Face outlet / laundry just across... More 

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fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear kathleenxxx, Thank you very much for your interest in our hotel. Aiming to receive our guests feedback at all times, we highly recognize your input and kind comment. We however don’t recommend our neighbors laundry services as long as you expect a certain level of quality; receiving remarks from our guests, we always orientate our guests on our current... More 

Newcastle, Australia
Top Contributor
126 reviews 126 reviews
29 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A comfortable hotel that is starting to show its age. Rooms are comfortable but are a bit dated. The spa complex is lovely with the massage section wonderful. Great staff and magical massages given. Be prepared however to walk up the hill to the complex. There is evidently a golf buggy but it wasn't available when we were there. Breakfast... More 

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fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Newytraveller53, Thank you very much for choosing us during your Sapa experience. Your valued comment is highly appreciated, and are transmitted to our members of staff. As said, our golf buggy has been out of service by the time you stayed at the hotel, our drivers remain available for a lift up and down the hill with our hotel... More 

suffolk
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

you can have 4 seasons in one day...... We visited in mid March and had lovely sunshine, cold winds and low cloud, all in the same day. We were warm enough in the hotel and found the staff attentive and helpful. Our only complaint was the coldness of the swimming pool area. We were planning on having a massage but... More 

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fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear seasidevally, Thank you very much for your valued comment of your experience with us. Your compliments, as well as your remark regarding our massage and Spa area, have been transmitted to our concerned personnel. Our 29 degrees Celsius heated swimming pool is a best relaxing option during the fresh and foggy episodes of Sapa, as well as our sauna... More 

Swindon, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The bar and restaurant staff were most welcoming the reception staff seemed pre occupied with other issues rather than guests, think they could do with a few lessons from the rest of the staff The food was good but more expensive than in the town the service was good though. By far the biggest issue with staying here when it's... More 

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fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Iram01, Thank you for staying with us during your Sapa visit. Your comment is highly appreciated, since we refer to your feedback to implement and adapt our trainings, and achieve the best guest satisfaction possible. Regarding the temperature drop record we faced by the time of your stay, please accept our most sincere apologizes: we are currently drafting plans... More 

Kefar Sava, HaMerkaz, Israel
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This wonderful resort resides in highest point in the village of Sapa. The hotel rooms are comfy and the view from the balconies is breathtaking. The french restaurant is worth a visit (especially when sited near the open fireplace) and so is the Spa.

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fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Elan_in_Samui, Warmest greetings from the Indochina rooftop! Thank you for choosing us at the occasion of your Sapa visit, we really appreciate your input and supportive comment and hope you had a memorable stay. We look forward to have the chance to welcome you back again in Sapa, or in another Victoria Hotels & Resort. We recommend our website... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great food and location.Very friendly staff. The SPA and massages are outstanding. Small rooms but very clean. The only serious downside to this hotel is they allow smoking in the hotel lobby. Someone even smoked a cigar! As a non smoker it is a major problem. If they are serious about getting five stars they will have to fix this.

Was this review helpful? Yes 1
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Michael M, Thank you very much for choosing the Victoria Sapa Resort for your exploration of this stunning area. Your valued feedback has been transmitted to our Team and members of staff, and is a great encouragement for our quality of service. Our bar area remains a smoking area and we propose a cigar corner with a cigar selection,... More 

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