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Victoria Sapa Resort and Spa

4.0 of 5 Xuan Vien Str., Sapa Dist.,, Sapa 84, Vietnam
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Victoria Sapa Resort and Spa
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Victoria Sapa Resort and Spa
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623 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Contributor
15 reviews 15 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

When I say that the Victoria Hotel and Spa in Sapa is an oasis of luxury....I don't mean that this is a 5 star hotel akin to those in Europe....but when you consider where in the world you are this is the place you want to check into and get refreshed prior to the start of any trekking. The lobby... More

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Newcastle, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for one night in the Victoria hotel as a treat for my birthday. On arrival we were given hot towels and a warm drink to welcome us to the hotel. We were taken to our room which was cosy and clean. As the weather was bad and we had spent the morning exploring the town, we spent a... More

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Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Having just returned from 3 days at the Victoria Resort and Spa in Sapa, N. Vietnam, I highly recommend this oasis of beauty, peace and local luxury. It is very reasonably priced given its deserving 5 Star Category. The service at reception, in the restaurant and in the spa is excellent. It was recommended to me by several world-traveling and... More

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fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear pelangan, Thank you very much for sharing your experience with the TripAdvisor community. Your comment and support are highly appreciated, and we will share it in our Team as a great encouragement towards good and professional service. Should you need any information and assistance in organizing your next adventure in Vietnam, we remain at your entire disposal and would... More

Canberra, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 4 nights in a mountain view room - not including the overnight train to and from Hanoi. The hotel was very nice (the whole place had the scent of lemongrass for some reason). It's the safest most comfortable choice in what is primarily a backpackers' town. Staff were great - 'extra mile' kind of people. To cut a... More

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fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear tnwAus, Thank you for choosing us for discovering the magnificent country of Sapa; it is a pleasure to read your review. We have been delighted to welcome you in our property, and if we could assist you to arrange your trip, and you enjoyed it, we are well satisfied. We will transmit your kind comment on our banh cuon... More

Newtown, Powys
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Good, friendly service, excellent breakfasts and a good restaurant. Pleasant room, well maintained, but a little dated and on the small side. Probably the best place to say in Sapa, but at its usual rate it is expensive for what you get. I took the 3 nights for the price of 2 deal and so it was good value.

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fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear David866, Thank you very much for your interest in our property. We are delighted to get your feedback, especially if our service could match your expectations. We indeed have promotions and other interesting deals on our website, for our guests who are looking for a thematic package, or a last minute deal. We recommend the Victoria Hotels combination promotion,... More

Hanoi, Vietnam
Contributor
18 reviews 18 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Sapa is a fabulous place for backpackers, with lots of unexpensive options for accommodation. If you are keen on incredible stories to take home, and have a sense of humour, go for one of the smaller hotels and enjoy the truly exotic peculiarities. If, on the other hand, you want COMFORT, meaning that... ... you don't want to have to... More

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fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear ANONYMOUS636, Thank you very much for staying with us and for your supportive review. We highly appreciate your comment, and would like to thank you for your time, taken to support us. We always push ourselves to provide the Victoria service and provide a memorable experience to the Victoria Sapa guests, and we can thank our members of staff... More

Quebec City, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed two nights at this hotel in Sapa recently. While the location is great, the welcome was very accommodating in spite of our arriving at 08:00 a.m. (we actually got into our room by 09:00), and the room overlooking the garden and the mountains was very large and comfortable, the hotel obviously needs to be refreshed as there was... More

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fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear WilliamPatry, Thank you very much for choosing us and for your interest in our hotel. We took the necessary dispositions regarding your issue with the bathroom during your stay. We regret our quality of service and maintenance didn’t positively mark your memory, while it is not reflecting our standard. Brainstorming and training are implemented immediately in order accommodate our... More

Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Arriving early in the morning after the overnight train from Hanoi the early check in was welcome as was the ( unexpected) breakfast. Unfortunately I had hurt my back whilst performing a juggling act which involved a chair, an orange and a banana for the benefit of local children. Mr Nicholas on the front desk was very helpful, providing bottles... More

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Adelaide, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

After extensive independent travel throughout Asia this year we travelled in Vietnam with Helen Wong Tours. Whilst we were satisfied with Helen Wong Tours we found our treatment by management at the Victoria Sapa Resort and Spa was as though we were mere budget travellers and undeserving of a quality of service. Upon arrival our room was not ready but... More

Was this review helpful? Yes 1
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear sid732, Thank you for your constructive comment. It seems that your experience didn’t reflect our quality of service and facilities, open to our guests at all time. Our Spa and recreational area, including changing rooms, showers, sauna, steam bath and swimming pool, are open from 7AM until 10PM. Please private message or email us exactly on what was disappointing... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Don't get me wrong, we had a pleasant enough stay at this hotel, however I expected more. Being more than double the price of every other hotel we stayed in during our three weeks in Vietnam, I expected big things however nothing about it was above and beyond any other hotel we stayed at. Yes the hotel and grounds are... More

Was this review helpful? Yes 1
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Tartap, Thanks you very much for your comment and interest in our hotel. We regret to read our hotel couldn't fit all your expectations and we hope you did enjoy your Sapa experience even though our WiFi and breakfast disappointed you. We will certainly fix the WiFi issue and informed our personnel in charge to ensure fluent connection in... More

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Additional Information about Victoria Sapa Resort and Spa

Address: Xuan Vien Str., Sapa Dist.,, Sapa 84, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Victoria Sapa Resort and Spa 4*
Number of rooms: 75
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Also Known As:
Victoria Sapa Hotel Sapa
Victoria Hotel Sapa
Sapa Victoria Hotel

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