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Sunny Mountain Hotel

Muong Hoa Street 010, Sapa 0203, Vietnam
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276 Reviews from our TripAdvisor Community

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Adelaide, South Australia, Australia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

There are some real spoil sports who have reviewed this Hotel. They don't seem to get that this is staffed by locals and they really do try their best, service with a smile. It is certainly not a sophisticated locale but things are clean and very comfortable. Unfortunately over 4 days we saw a perfect view of fog - I... More 

Helpful?
Thank Peter S
Wagga Wagga, Australia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here for one night before starting a two day trek down to some of the further villages. It was fine for a one night stay- the beds were comfy, the staff's English ability was fair and the breakfast was very versatile. If you wanted to stay a bit longer though, we did notice the pool and spa were... More 

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Thank natalieadelaide1993
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Sunny Mountain is in a good location, had a nice sized room and a great buffet breakfast. However, the reception staff just did not care at all about us. They made us feel unwelcome and like any question posed was a hassle. The turn over seems so high here that the staff didn't seem bothered about customer service. Alot of... More 

Helpful?
1 Thank Yasmin A

Travelers are raving about these Sapa hotels

Madison, Wisconsin
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The Sunny Mountain Hotel didn't do much to exceed any expectations. Their customer service was ok, but it seemed like the staff didn't communicate well with each other. When we did get to speak to what seemed to be the manager, things went much better but many of the staff members could have used more training. The room was fine... More 

Helpful?
Thank btcurley87
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This little hotel is good for a few nights. The staff are accommodating. Our room was a connecting room and was very comfortable - and had a great view. The laundry service was efficient. There is no room service but there are enough places just outside. The tour desk could be a bit better - we organized our tours at... More 

Helpful?
Thank ValerieJPringle
Trebon, Czech Republic
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Everything was excellent, service, rooms, food and place. Very nice view from the hotel rooms to valley and mountains. The breakfast are served on the highest floor, where you can use rooftop terrace. Highest Recomendation.

Helpful?
Thank JanSykora
Bristol, United Kingdom
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

After booking this hotel through agents in Hanoi, Classy Travel I was a little concerned when reading the reviews. I didn't need to be. We were upgraded to a VIP room on the 8th floor which had a separate living room complete with lounge chairs and a dining table, a TV and tea and coffee making facilities (only green tea... More 

Helpful?
Thank Uluru_12
dallas, tx
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

No early checkin. But bathrooms were nice enough to freshen up at. Reception wifi is amazing. Staff was friendly and charged my phone twice. Location close to square. Room looked nice. No hand towels. Life buoy soap and sun silk shampoo were provided in jumbo sized containers. Water pressure was awful and water was lukewarm at best. Breakfast was good... More 

Helpful?
Thank dkrish
Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Firstly, I would like to make it clear that the staff that do the day-to-day work are helpful, friendly and are doing the best that they can with what they have. Unfortunately, the management is what let's this place down. The hotel itself looks quite nice, rooms are neat and tidy. Beds though (at least the ones in our room)... More 

Helpful?
1 Thank arharring
norway
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed January 1, 2016

We stayed in the hotel in December 2015 for 2 nights and was worst stay ever. It was cold in Sapa and we didnt had heating in our room( Heater was working), no hot water. Had to borrow bathroom next door for shower. They didnt even offer an new room even complaining several times. Bad variety/ choice breakfast. if you... More 

Helpful?
Thank nruVagabound
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