I have traveled with family to sapa by train from hanoi during Tet festive season. When we arrived at hotel lobby 6am, the hotel was locked. Our local guide has to call the staff to unlock the door. Its seems that there was a shortage of staff, hence there was no meals from the hotel on the day of our... More

The Sa Pa hotel, overlooking the lake, is nicely presented. However the room we stayed in for one night was a bit disappointing - the paintwork was patchy on one wall, we were not able to access hot water during our stay, and my sister received a small shock from the power point so we decided not to touch it... More

Friendly , helpful and attentive staff ,always smiling and prompt in giving the services, like when we first checked into the room, the staff immediately brought the heater in and ensured that everything was working well without being asked. Excellent reception /frontline staff, very helpful in giving directions to the Sapa Market and the shops. Good location in front of... More

VerHas nice views over the lake but the plus points stop about there. Rooms as with lobby area are very tired and old, they feel damp and smell pretty musty. We arrived early after the overnight train and were relieved to be allowed to check in at 7am with no problems. Was shown to the room and the let down... More

The info on various wholesalers sites about this hotel is totally misleading.This is truly an appaling hotel.We arrived and found the room unheated until they provided a portable radiator and electric blanket.No heating in the rest of the hotel so the guests ate breakfast in their outside jackets.The rooms were furnished iwith soviet era furnishings.The bathroom was antiquated and stained.The... More