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The Astor Hotel, A Luxury Collection Hotel

4.5 of 5 No.33 Taier Zhuang Road, Heping District, Tianjin 300040, China
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Certificate of Excellence 2014
The Astor Hotel, A Luxury Collection Hotel
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The Astor Hotel, A Luxury Collection Hotel
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252 reviews from our community

Traveler rating
    123
    99
    21
    7
    2
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11
39
16
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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    (48)
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Manchester
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a weekend break out of Beijing. Easy to get from the train station to the hotel. We had booked a heritage room and one of the main reasons for our trip was to experience the historical aspect of the hotel. Room was nice and enjoyed walking around the different areas of the hotel such as the museum.... More

Was this review helpful? Yes
linda q, Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear ManchesterSun , Thank you very much for staying with us at The Astor Hotel, A Luxury Collection Hotel, Tianjin, and sharing your experience with us. I am happy to hear that you enjoyed your stay here as well as visiting the Museum and the bar. Please accept our apologies for the less than satisfactory dining experiences. They are a... More

Beijing
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I took a long weekend trip out from Beijing and my taxi driver had no trouble finding it from the train station. It's located right on the river and it's nice to walk there at night because all the buildings are lit up. It's not in the center of tourist attractions, but not too far. I enjoyed that it was... More

Was this review helpful? Yes
Shanghai, China
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 3 weeks ago

We arrived on 30 October and it was a day with very bad air pollution. This hotel is called luxury Collection but we didn't feel so except that it is a very well maintained colonial building, with much anticipated wooden finishes which we liked very much. However, our disappointment started when we wanted to go out for dinner at the... More

Was this review helpful? Yes
linda q, Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear Hongkong36, Thank you for staying with us and also for letting us know your experiences with our hotel, even it was not positive. May I firstly apologize for the unpleasant experience you had during your stay and the inconvenience caused is very much regretted. Regarding the bad experience in our hotel, we are seriously looking into this matter to... More

Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed July 22, 2014

Leisure travel between last week of April, overlapping Labour Day peak period in first week of May. Travelled with a female friend. ACCOMMODATION We got a classic British Colonial styled room in the Astor Wing which was spacious enough for 2 persons. The decor was the main draw of the stay. Nothing to shout about except that The Astor is... More

Was this review helpful? Yes 1
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear Vichyi, Greetings from The Astor Hotel, A Luxury Collection Hotel, Tianjin. I've noticed your recent very detailed feedback via Tripadvisor about our hotel and would like to sincerely thank you for letting us know your experience with our hotel even it was not all positive. Please kindly accept my apology for your unpleasant experience as you mentioned in your... More

Tianjin
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 19, 2014

Coordinated (with Aleksandra the F&B Ops Manager) a significant business dinner at the Fine Dining restaurant in the historical section. Aleksandra did a great job for us and was professional and courteous. The dinner was good, and the wait staff was "OK" (inexperienced maybe). But what was unacceptable was to find out after the dinner when we went to pay... More

Was this review helpful? Yes 1
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear Watson22skw, Greeting from The Astor Hotel, A Luxury Collection Hotel, Tianjin! Thank you very much for your stay at our hotel and let us know your experience even it was not positive. I am so sorry to hear your unpleasant experience as you mentioned. The team already had looked into the situation. This should not happen in our hotel... More

toronto
Contributor
18 reviews 18 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 13, 2014

Our riverview room was nicely appointed . Signs of wear & tear does not detract from its quiet elegance. J. Zhang at concierge was very helpful . Waitress at breakfast remembers our choice of tea/coffee after 1 day. Wi-fi in room not work but they install a router promptly. Bellboy not aware of dressing room with space for luggage &... More

Was this review helpful? Yes
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear boshim, Greeting from The Astor Hotel, A Luxury Collection Hotel, Tianjin! I am delighted to hear that you like the room and service provided from Concierge and restaurant in the hotel. In the meanwhile please so kind to accept my apology for your unpleasant experience as you mentioned in your review. Please be advised that we have emphasized the... More

Shanghai
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 7, 2014

Check in and check out were efficient, friendly and helpful, room was spacious and comfortable, the only issue was hot water wasn’t hot enough or powerful enough. Breakfast was adequate but very Chinese oriented, service wasn’t a bit slow. Had drink at the pub as well, the atmosphere wasn’t bad when live music started, but in general very quiet. Not... More

Was this review helpful? Yes
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear MinibearX, Thank you for staying with us at The Astor Hotel, A Luxury Collection Hotel, Tianjin as well for sharing with us your experience. I am delighted to hear that you enjoyed your stay in our hotel that for sure I will share with our team. Please feel free to visit our hotel website in case you need further... More

Bordeaux, France
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 23, 2014

I stayed only 1 night in the hotel for business. the room was clean and nice, comfortable. The lobby is wonderful and huge, like a museum!! The breakfast is in a nice living room, but as a French traveller the food was not very good and not a real continental breakfast. There was a strong smell of chinese food in... More

Was this review helpful? Yes
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear AC-trotteuse, Greeting from The Astor Hotel, A Luxury Collection Hotel, Tianjin! I am delighted to hear that you like the room and lobby in the hotel. In the meanwhile please so kind to accept my apology that your experience with breakfast was not as good as expected. We are now reemphasizing the buffet. Thank you for your suggestive feedback,... More

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 19, 2014

I stayed three (3) nights in Astor Hotel and was amazed by the quality of service that was offered to me from day 01. A few specifics about this hotel that convinced me to stay in this hotel in the future. First, the room was huge with all the amenities in place. It had a comfortable bed and the bathroom... More

Was this review helpful? Yes
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear Kaiser K, Greeting from The Astor Hotel, A Luxury Collection Hotel, Tianjin! Thank you for staying at The Astor Hotel and sharing with all travellers your memoriable experience. I am very delighted to hear that you like the hotel and enjoyed your stay here that I will share it with our team for sure. You are welcome to visit... More

Beijing, China
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 2, 2014

I booked a heritage room from hotels.com, The description claimed that the room would have balcony, but when we arrived it did not and the hotel claimed that that was their mistake and nothing could be done. The room was pretty small, sure quaint style with old fashioned furniture and bathroom did have a nice bathtub and lots of extra... More

Was this review helpful? Yes 1
Christian M, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear vemelnyk, Greeting from The Astor Hotel, A Luxury Collection Hotel, Tianjin! Thank you for your staying at The Astor Hotel, A Luxury Collection Hotel, Tianjin and sharing your experience with us even it was not quite good as expected. Please be kind to accept my apology. We have emphasized the mentioned points with our team and have put measures... More

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Additional Information about The Astor Hotel, A Luxury Collection Hotel

Address: No.33 Taier Zhuang Road, Heping District, Tianjin 300040, China
Phone Number:
Location: China > Tianjin Region > Tianjin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Astor Hotel, A Luxury Collection Hotel 4.5*
Number of rooms: 152
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