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The Astor Hotel, A Luxury Collection Hotel

#6 of 1,017 Hotels in Tianjin
Certificate of Excellence
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No.33 Taier Zhuang Road, Heping District, Tianjin 300040, China
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30% off room rate
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1 room 1 guest
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The Astor Hotel, A Luxury Collection Hotel
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275 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, Canada
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff at the Astor took service to a whole new level. They were amazing, attentive and always went an extra two miles for us. I have never been so impressed with customer service. The rooms were large, very comfortable with good sitting space and great lighting, however there was a certain lack of attention to detail from the housekeeping and... More 

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Clear Lake, Minnesota
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here on a work visit. The hotel is amazing, the other reviews indicate that. This hotel is in the financial district and there is very little to do in the area. There is a mall out the back door and 3 blocks down. The mall has a little grocery in the basement that sells great produce, snacks, wine, beer,... More 

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Peter N, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear valued Guest, Thank you very much for taking the time to share your comments on TripAdvisor which is appreciated. I am delighted about the nice words and you had an enjoyable stay with us. Your feedback will be shared with our associates which will encourage them even more. We look forward to welcoming you back. Yours sincerely, Peter Nast... More 

London, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spend my business life in hotels where the rooms are like boxes, and sometimes I could be anywhere in the world. On local recommendation we stayed in the Astor which is full of history and grace, where we were able to celebrate our Wedding anniversary. It was a great decision. The Victorian Lounge is charming, the room spacious, the... More 

Was this review helpful? Yes
Peter N, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your comments. I am delighted to hear that you enjoyed your stay. Your comments will be shared with related associates which they will appreciate. We look forward to welcoming you back in the not too distant future. Yours sincerely, Peter Nast General Manager More 

Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 12, 2015

We only stayed for a night at this 5-star historical hotel, but enjoyed a cocktail at the O'Hara's pub before our wonderful dinner at the 1863 Bistro. After dinner, we took a stroll along the river before retiring to our old Victorian room for the night. In the morning, we visited the Astor Hotel museum to learn more about its... More 

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Peter N, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your comments. I am delighted to hear that you had a pleasant stay with us and enjoyed our hotel museum. We look forward to welcoming you back in the not too distant future. Yours sincerely, Peter Nast General Manager More 

Los Angeles, California
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 8, 2015

This was my first day hotel stay in Tianjin on a 10 day tour of Tianjin and Beijin areas , and needless to say, I loved the hotel and its architectural flavors. For those who love western history, especially the pre WWII era, will surely like this place. The furniture and interior are well designed, comfortable bed, great breakfast and... More 

Was this review helpful? Yes
Peter N, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your comments. I am delighted to hear that you enjoyed your stay with us and your nice words. Trust we will have the pleasure to welcome you back. Yours sincerely, Peter Nast General Manager More 

Leeds, United Kingdom
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 29, 2015

Stayed two nights at this historic hotel in center of Tianjing located along the river. This is a very nice upscale hotel. Large rooms and huge bathrooms with separate shower room, separate toilet, and a big bathtub with a built in television. The king size bed was very comfortable. Breakfast was included in my rate and it was a very... More 

Was this review helpful? Yes
Peter N, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your comments. I am delighted to hear that you enjoyed your stay with us. On behalf of all associates we look forward to welcoming you back soon. Yours Sincerely, Peter Nast General Manager More 

Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 27, 2015

Visited 26 May 2015. Stayed suite 402 in heritage wing. The best part about the Astor is that it is still a grand old dame. It's fully refurbished but to its original style. Deep wood floors, slightly creaky but not annoying, genuine old dimensions to all the rooms but with enough mod cons to remind you this is a five... More 

Was this review helpful? Yes 1
Peter N, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to share your comments. I am delighted to hear that you enjoyed your stay with us. Customer care is our first priority to deliver immaculate service and comfort. Thank you for your kind words which is appreciated. We look forward to welcoming you back soon. Yours sincerely, Peter Nast... More 

Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 8, 2015

Overall, this is a great place to stay for what you pay. It is about a 30 minute stroll from the train station and is in a beautiful area. There are plenty of restaurants within 15-20 minutes' walk. We did not opt for the hotel's breakfast because we wanted to go out to eat. However, we discovered that nothing in... More 

Was this review helpful? Yes 1
Peter N, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear valued Guest, Thank you very much for taking the time to share your comments on TripAdvisor which is appreciated. We take all comments serious. I am delighted about the nice words about our hotel decoration and room style which will encourage us even more. With regrets to hear that you experienced some short comings which do not reflect our... More 

Portland, Oregon
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 6, 2015

My parents and I stayed at Astor hotel for two nights. The booking and check in process were very smooth. The receptionist was very professional and friendly. We got two rooms on the 6th floor over looking the river. However, my mom found one of the bath towels in their mini-suite was filthy with black foot prints on it. She... More 

Was this review helpful? Yes
Peter N, General Manager at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear valued Guest, Thank you very much for taking the time to share your comments on tripadvisor which is appreciated. We take all comments serious. I am delighted about the nice words about our receptionist which will encourage them even more. With regrets to hear that you and your parents experience some short comings which do not reflect our service... More 

Beijing
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed February 4, 2015

We visited over Christmas break on the recommendation of a friend and were very happy. This hotel reeks of history, the rooms and corridors in the old part of the building reek of Victorian elegance with many original features retained such as the original pannelled doors. It is worth getting a room overlooking the central atrium with its little balcony... More 

Was this review helpful? Yes
linda q, Director of Sales at The Astor Hotel, A Luxury Collection Hotel, responded to this review

Dear Valued Guest, I would like to thank you for taking the time to share your opinion with us. Your feedback is highly appreciated because your satisfaction and comfort are our first priority. In regards to your comment on wireless internet in room, we would like to inform you that we have renewed and provided Free WIFI in the entire... More 

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