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The Westin Tianjin

#18 of 1,011 Hotels in Tianjin
Certificate of Excellence
No.101 Nanjing Road, Heping District, Tianjin 300040, China
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253 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Al Jubail, Saudi Arabia
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed yesterday NEW

The staff at the hotel makes our stay a 10 star stay! Yes it has an excellent location with proximity to stores and restaurants galore, it also has excellent restaurants in house with our favorite being Prego for our modified diavolo pizza, but the staff is what makes our stay superb. The Club team is amazing! The staff in the... More 

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Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are comfy and clean. I am a fan of westin due to their heavenly bed. So...comfy. location are perfect. Close to shopping malls and fifth great avenues. Everyone seems to be nice especially the housekeeper. Very pleasant and friendly. We have some problem with the ac in our room. Very hot at night. Didn't even have to call... More 

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TheWestinTianjin101, 总经理 at The Westin Tianjin, responded to this review

Greetings Cassfu, Thank you for choosing to stay with us. It is great to hear your feedback and it is appreciated. Your comments about The Westin Executive Club experience is Noted and I can assure you that it is not our usual standard; Naturally, I cannot reverse the experience you had, but I can apologize and assure you of my... More 

Wilayah Persekutuan, Malaysia
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you are going to stay in Tianjin, do consider this hotel. Good location and easy excess to major attractions and restaurants. If you are coming from Shanghai via High Speed Train, please stop at the Tianjin South Railway Train Station. Transportation via Uber will cost you around RMB 60 or around 18 miles to Westin Hotel.

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TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review

Greetings, Iceman808 Thank you very much for staying with us and for your valuable feedback! It is great to know that you have had an enjoyable stay with us. My Team and I are very happy to hear about your positive experiences. I look forward to welcoming you back very soon. Be Well Ugur Lee Kanbur More 

Jinzhou, China
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2015

As a long time expat and frequent business traveller, I stay at five-star hotels across China weekly. Daily, it almost seems a new flashy brand hotel opens up here and as business travellers, we like to experience the new thing. Often times this is a mistake, as service is untrained and chaotic and from top down everyone is "winging it"... More 

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TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review

Greetings, Leif R Thank you for sharing your review, my team and I are very happy to hear you enjoy our hotel and services. It is always a pleasure to learn of our guests’ experiences through reviews like this! It is certainly a pleasure to know that we are able to make your experiences consistently memorable ones. Once again, thank... More 

1 review
5 of 5 stars Reviewed May 16, 2015

If u want to visit Tianjin and the area then this hotel is the perfect location to start ur trip. Stuff r amazing in providing guest services relations and is there to help u with whatever u need .I have been staying there for 1year and always go back even if the price is higher than the other hotels because... More 

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TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review

Greetings, Ren W Thank you for staying with us and we appreciate your feedback. Your loyalty means a lot to us and we are very happy to hear that you consider us your 'home away from home.' At Westin we aim to deliver heavenly experiences at every touch point and I am glad to hear this was reflected during your... More 

Dubai, United Arab Emirates
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 16, 2015

Definitely recommend and would definitely stay again!when in TJ. As over 4years platinum member of Starwood and over100nights stays a year I highly recommend Westin in Tianjin. My first time staying this hotel. I must say had excellent experience.first of all location is very perfect.is best location for travellers to exploring the city.check in was fast and organised.i had beautiful... More 

Was this review helpful? Yes 2
TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review

Greetings, DMEG86 Thank you very much for staying with us and for your valuable feedback! It is great to know that you have had an enjoyable stay with us. My Team and I are very happy to hear about your positive experiences. I look forward to welcoming you back very soon. Be Well Ugur Lee Kanbur More 

Newcastle upon Tyne, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 11, 2015

Third visit to this hotel first one ok 2nd disappointed but thought maybe one off so would give it another go, wish I hadn't bothered. Took my children for first visit to China and stayed here, first off we were charged for free wifi which had to resolve needed have bothered as wouldn't work anywhere but the lobby, 2nd my... More 

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TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review

Greetings Ms. Rose Thank you for taking the time to give us your feedback, as well corresponding with me via email recently. First and Foremost, Again Please accept our sincerest apologies for the Challenging experiences you have encountered. Being a parent also, I am aware how challenging it can be to travel with children, especially if they are unwell; as... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 21, 2015

If it happen to be in Tianjin city for tour or business, this hotel has the comfort you seek. Variety of food selection with three different options, very important when you visit China and you look for some western food. Big comfortable rooms, and great facilities. This is a nice place to stay.

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TheWestinTianjin101, Online Sales Manager at The Westin Tianjin, responded to this review

Dear Mr. George Thank you for choosing The Westin Tianjin for your recent stay and your positive comments on our room and restaurants. My team and I are pleased to hear that you had a pleasant stay with us. Westin is all about personal renewal and preserving wellness in travel - ensuring you feel better when you leave than when... More 

Shanghai, China
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 19, 2014

Nice rooms, efficient lobby, good italian restaurant, bad breakfast service staff, medium reception staff, medium pricing. my second stay, same experience. third stay in tianjin will not be this hotel.

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TheWestinTianjin102, Online Sales Manager at The Westin Tianjin, responded to this review

Greetings Valued Guest, Thank you for choosing The Westin Tianjin for your recent stay and your constructive comments. Please accept our sincerest apologies for not meeting your expectations during your recent stay. We are focused on improving our products and services and look forward to seeing you again. Be Well Ugur Lee Kanbur More 

Oxford, United Kingdom
Level Contributor
76 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed November 29, 2014

I have been staying at this hotel since 2011 and last stay was the worst so far. I arrived at the hotel with a colleague on Monday evening and the rooms were ready and I was given a Non-smoking renewal suite. As soon as I opened the door to the room, there was a strong smoking smell as I am... More 

Was this review helpful? Yes 1
TheWestinTianjin101, Online Sales Manager at The Westin Tianjin, responded to this review

Greetings Mr. Wu Thank you for your feedback about your positive experiences in our Westin Executive Lounge. As well the constructive comments given, as they are a reflection of some unfortunate incidents and communication breakdowns causing a one time unsatisfactory stay, as you will see from the previous great comments about our hotel. It was great to communicate with you... More 

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