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The Westin Tianjin

#20 of 1,039 Hotels in Tianjin
Certificate of Excellence
No.101 Nanjing Road, Heping District, Tianjin 300040, China
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1 room 1 adult
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The Westin Tianjin
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274 Reviews from our TripAdvisor Community

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Langley City, Canada
Level Contributor
19 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this property likely over 120 times since 2012. I always return as it is located conveniently to Yingkoudao subway and restaurants/shopping. While there has been periodic change in staff, the GM always brings the newcomers up to speed with the service level expectations. It helps to be a repeat customer as they really get to know... More 

Helpful?
Thank Murray M
TheWestinTianjin102, Director of Sales & Marketing at The Westin Tianjin, responded to this review

Greetings, Thank you very much for staying with us and for your valuable feedback! It is great to know that you have had a an exceptional experience with us; We are very happy to hear about your positive experiences. We are look forward to welcoming you back very soon. Be Well Director of Sales & Marketing Sarah More 

Nottingham, England, United Kingdom
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed January 5, 2016

A friendly and modern hotel conveniently located in the main downtown area. Even though we arrived well before check-in time it was no problem. Food is good and there are plenty of places to eat nearby. Room is well equipped to a modern standard, a nice touch is ability to use UK (and other plugs) in the main desk socket.

Helpful?
Thank Clive R
TheWestinTianjin102, Director of Sales & Marketing at The Westin Tianjin, responded to this review

Greetings, Thank you very much for staying with us and for your valuable feedback! It is great to know that you have had an enjoyable stay with us. We are very happy to hear about your positive experiences. Be well, Director of Sales & Marketing Sarah More 

Washington
1 review
5 of 5 stars Reviewed October 20, 2015

We were in China a few weeks ago for the adoption of our son and decided to stay at the Westin because we are members of the Starwood preferred guest program. Because of the nature of our trip, it was quite important that everything regarding our accommodation choice go smoothly and it did. The room was big enough to feel... More 

Helpful?
Thank famille c
TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review

Greetings Famille c... Thank you very much for staying with us and for your valuable feedback! It is great to know that you have had an exceptional experience with us; My Team and i are very happy to hear about your positive experiences. I look forward to welcoming you back very soon. Be Well Ugur Lee Kanbur More 

Milan, Italy
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 29, 2015

One month stay. Hotel is very good, staff very friendly and helpful. Room was perfect, very spacious and comfortable. I just had some problems with bath tap and they try to solve it quickly. Regarding staff, most of them can speak basic English and sometimes you have to explain two or three times what you need... Location is very good... More 

Helpful?
Thank Marco_Viper
TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review

Greetings Marco_Vip... Thank you very much for staying with us and for your valuable feedback! We appreciate your Comments in relation to Internet Services during your stay, it remains a focus for us. We look forward to the opportunity to welcome you again to The Westin Tianjin. Be Well Ugur Lee Kanbur More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 15, 2015

everyone was excellent and the entire group made you feel at home and more than just a guest but respected patron. Jason and Ron at the front desk went out of their way to help with any request and you could see they took pleasure in helping. Nothing was too much. they were great. All hotels and staff should have... More 

Helpful?
Thank 545josephb
TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review

Greetings, Joephb Thank you very much for staying with us and for your valuable feedback! It is great to know that you have had an exceptional experience with us; We are very happy to hear about your positive experiences. I look forward to welcoming you back very soon. Be Well Ugur Lee Kanbur More 

Beijing, China
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed August 12, 2015 via mobile

We spent one night in Westin Tianjin for the weekend. The first disappointment was to be told that the swimming pool was under construction. The service at the reception was not particularly good for Westin standard. The rooms are very good though and they were quite comfortable. The concierge was helpful and tried to provide as much information as possible... More 

Helpful?
Thank swlee1
TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review

Greetings Swlee1 Thank you very much for your valuable feedback, Great to hear our Concierge team were able to assist you! We appreciate your Comments for your stay, as they do assist us to improve our facilities and services. We look forward to the opportunity to welcome you again to The Westin Tianjin. Be Well Ugur Lee Kanbur More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 19, 2015

I want to thank all the staff of the Westin,especially the General manager!!! Kanbur Lee to have a staff team Unbeatable service and hospitality has offered all its customers!!! qualified and very fast in put you at ease within minutes.I will not put this feedback to force you to go to the Westin,but I'm sure once inside you will not... More 

Helpful?
Thank Bennyit j
TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review

Greetings, Bennyit j Thank you very much for staying with us and for your valuable feedback! It is great to know that you have had a an exceptional experience with us; My Team and i are very happy to hear about your positive experiences. I look forward to welcoming you back very soon. Be Well Ugur Lee Kanbur More 

Rishikesh, India
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 11, 2015

I recently visited The Westin Hotel Tianjin & must admit that I was blown away by the amazing service provided to us by the staff & management. We had chance to try food in Chinese & Italian restaurant which could be the best meal in Tianjin so far. Tiramisu at Prego restaurant is highly recommended ( Undoubtedly the best in... More 

Helpful?
Thank vino04ster
TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review

Greetings,vino04ster Thank you for staying with us and we appreciate your feedback. We are happy to hear that you enjoyed our culinary experiences and look forward to having you with us again. Be Well Ugur Lee Kanbur More 

Al Jubail, Saudi Arabia
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed July 6, 2015

The staff at the hotel makes our stay a 10 star stay! Yes it has an excellent location with proximity to stores and restaurants galore, it also has excellent restaurants in house with our favorite being Prego for our modified diavolo pizza, but the staff is what makes our stay superb. The Club team is amazing! The staff in the... More 

Helpful?
Thank GoodTravelwithSmiths
TheWestinTianjin101, 总经理 at The Westin Tianjin, responded to this review

Greetings Al Jubail Thank you for sharing your review, my team and I are very happy to hear you enjoy our hotel and services. It is always a pleasure to learn of our guests’ experiences through reviews like this! Westin is all about personal renewal; We strive to ensure 'You feel better leaving than when you first arrived'. Once again,... More 

Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 28, 2015 via mobile

The rooms are comfy and clean. I am a fan of westin due to their heavenly bed. So...comfy. location are perfect. Close to shopping malls and fifth great avenues. Everyone seems to be nice especially the housekeeper. Very pleasant and friendly. We have some problem with the ac in our room. Very hot at night. Didn't even have to call... More 

Helpful?
Thank Cassfu
TheWestinTianjin101, 总经理 at The Westin Tianjin, responded to this review

Greetings Cassfu, Thank you for choosing to stay with us. It is great to hear your feedback and it is appreciated. Your comments about The Westin Executive Club experience is Noted and I can assure you that it is not our usual standard; Naturally, I cannot reverse the experience you had, but I can apologize and assure you of my... More 

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