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All 9 Ketchikan hotels

Cape Fox Lodge

3.0 of 5 Hotel   |   800 Venetia Way, Ketchikan, AK 99901-6561
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Ranked #4 of 9 hotels in Ketchikan
A recent review
3 of 5 stars reviewed 6 days ago
GraceSanFrancisco San Francisco CA
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138 people have reviewed this hotel

Traveler rating
    45
    56
    26
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
San Francisco CA
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Location and views can't be beat. But: no hot water by 6 pm, one coffee cup for 2 people, one creamer, key cards stopped working, poor maid service. I got the feeling they know their location will carry them. I would probably stay there again, just for that. But they could do better with a little more effort.

Was this review helpful? Yes
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Grace San Francisco Thank you for your review; as I promised I terminated that room attendant the following day. Additionally thanks to your notifying us so quickly, we were able to determined that the kids in the room next to you caused the momentarily loss of hot water. Thank you also for helping me to remember to remind everyone... More

Santee, California
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

I do not believe a finer lodge exists in all of Ketchikan than the Cape Fox Lodge. Everything is perfect in the rooms, lounge and restaruant, as you might expect. What sets this place apart is the staff and their sense of excellent customer service. I apologize for not getting the front desk staff's name, but I have attached a... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Bigbadbuyer What a great photo of my front desk staff, I will be sure to properly recognize Verna & Crista at the next staff meeting; I know they will appreciate it. My staff strives to exceed our guest’s expectations and your comments assure me that this time they defiantly did. Thank you for taking the time to let others... More

Juneau, Alaska
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stay here often, on business. The views are lovely, and the rooms are comfortable. The hotel is understaffed and the staff it does have are not well trained in customer service. If they had excellent customer service, this could be a stellar hotel. As it is, I have to steel myself each visit for smiling shrugs when I ask... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Akmommela, We thank you for your review of our hotel and agree that most of our guest find our rooms quite comfortable and on a clear day we usually hear the word “incredible” used to describe the views. As the new GM here I am concerned by your not having received proper service in the past. Please stop by... More

Columbia, Maryland
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed two nights at the Cape Fox Inn in July. It is a good choice and a great location. Very handy to the shopping area downtown on Creek Street. Easy to walk the downtown and/or walk to the totem park, cruise ship area, etc. There is a lift that goes from their location, which is up a hill, down... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Michelle S Thank you for such a nice review of our Hotel and Staff. I will be sure to share it at our next staff meeting. Crista loves to talk about her home town and we are very fortunate to have her working here. You are correct there are NO Air Conditioners in Ketchikan. One seldom equates a Hot... More

California
Top Contributor
120 reviews 120 reviews
32 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The lodge is in a great location and you can get to Creek Street and town easily. Rooms are basic rooms. RESERVATIONS are HORRIBLE.. Hard to get in touch with them and my reservations were messed up two times. They have a new GM there that was totally rude and argumentative. I reserved 2 double rooms in the main lodge... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear California Don 1 Thank you for recognizing the exemplary service from my staff. I happily will forward your comments to Tim. Thank you for your many years of return visits I understand this was your 7th year. Thank you also for your candid review of our computerized reservation system. I totally concur with it. Normally, when a guest books... More

Austin, Texas, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Cape Fox Lodge at the end of a nine-day small-boat cruise from Sitka. The day we arrived they'd had a very large group of VIPs (with assorted entourage) check out very late and because it was raining and cold everyone checking in showed up right at 3pm - and most of the rooms were not ready.... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Chris P Thank you for your kind words about my staff and your understanding about the situation with the late check-out regarding the group. It was indeed challenging. With only 72 rooms in the hotel, having a 68 room turn over in 3 hours can be daunting but my staff did a remarkable job and we appreciate your noticing.... More

Perth, Australia
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We accessed Cape Fox Lodge using the tram located in Creek Street. It provided a terrific view of the harbour. We booked a king bed mountain view room which was on the second floor in the main building. It had a large room with a fridge and microwave and a good sized bathroom. Unfortunately there was no bench in the... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Impulsive Perth Thank you for your comments and suggestions they make a lot of sense, as the new GM here I can assure you that I will look into them. As a new transplant from Florida I agree I miss my AC however the few days that it is needed is far outweighed by the magnificent days that it... More

Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Cape Fox Lodge has a great view on Ketchikan and the harbor - it is worth to invest the extra money to get a room with a view. The rooms are well equipped but no luxury. The tram is a nice little extra and rather exceptional - not many hotels have something like this. The hotel is very much... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Cosmonaut01 Thank you for such a positive review and thank you for your continued patronage we truly appreciate our returning guests. Please stop by and introduce yourself the next time you are in town as I love to meet our regular guests. JWM-GM-CFL More

Philadelphia, Pennsylvania
Contributor
19 reviews 19 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is very nice. It has a very authentic look and feel to the native culture. The restaurant is reasonably priced with very good food. There is an incline that is free for guests to ride down the Creek Street. There is a nice view of the inside passage from the hotel along with nice views of the surrounding... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Daniel O Thank you for your kind words about our Hotel. Our guests really like riding the Tram and I concur the view from the Restaurant is spectacular as is the food. We would love to see you again please let us know the next time your travels bring you this way. JWM-GM-CFL More

Senior Contributor
26 reviews 26 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed July 17, 2014

It looked like an exceptional hotel which I had hoped to stay at. We made the reservations 5months earlier, and when we arrived, a woman who said she was just the clerk, told us they were overbooked so sent us to another hotel. She offered no explanation but said it was the way it was. They paid for it, and... More

Was this review helpful? Yes
Donna F, General Manager at Cape Fox Lodge, responded to this review

I truly apologize for any inconvenience it may have caused you to be moved to another hotel during your stay in Ketchikan. It definitely is not how we like to conduct business. Thank you for letting us know that you did not receive an adequate explanation as to why. We will use your comments as a topic of discussion in... More

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Additional Information about Cape Fox Lodge

Address: 800 Venetia Way, Ketchikan, AK 99901-6561
Location: United States > Alaska > Ketchikan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cape Fox Lodge 3*
Reservation Options:
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Also Known As:
Cape Fox Hotel Ketchikan
Cape Fox Lodge Ketchikan, Alaska

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Located downtown Ketchikan, within the heart of the Tongass National Forest, Cape Fox is set amidst this country's last frontier and offers the warmth of a north woods mountain cabin, reminiscent of a ski lodge. We have spacious guest rooms and suites with spectacular views of the forest, Deer Mountain or the waterfront community of Ketchikan. ... more   less 
Number of rooms
72

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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