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All 9 Ketchikan hotels

Cape Fox Lodge

3.0 of 5 Hotel   |   800 Venetia Way, Ketchikan, AK 99901-6561
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Ranked #4 of 9 Hotels in Ketchikan
A recent review
5 of 5 stars reviewed 5 days ago
jsk60 Eagle River, Alaska
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141 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Eagle River, Alaska
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent last Saturday night at the Cape Fox after a week McFarlands Floatel in Thorne Bay. Cape Fox sits on a hill high above Ketchican and has breathtaking views in the town docks, Tongass Narrows and the mountains beyond. Our room was large and clean. The hotel provided free shuttle service from the float plane dock when we arrived... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear jsk60 Thank you for your review of our Hotel, I could not have said it better myself. Your words paint just the sort of picture we hope all of our guests see when they visit us. We hope to see you again when next your travels bring you this way. We would be happy to hold a room for... More

Cambridge, Massachusetts
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The cape Fox Lodge is the nicest place to stay in Ketchikan. The views from the hotels are breathtaking and the hotels rooms are spacous & clean. However, upon checking in we found Sandy to be very rude & unprofessional. Sandy gave us incorrect information about the van that was picking us up at the airport. The young woman driving... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear GMA1203 Thank you for your glowing review of our Hotel; I have to admit I agree we are the nicest place to stay in Ketchikan but I may be a bit biased. Additionally, thank you for letting me know about the issue with my front desk agent. Our complimentary airport shuttle runs every 30 minutes on a preset schedule... More

Top Contributor
74 reviews 74 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There is a tram that takes you up the hill to the hotel. It's $4 round trip. To get to the lodge you can also walk up the stairway which is called "Married Man's Trail". Not too many people know about the totem poles on this property. While you are there take a look inside the hotel and there is... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear cma6262 Thank you for telling people about our one of a kind tram “The Cape Fox Funicular” and our wonderful collection of native artifacts. Our Totem Pole collection is also museum quality and about to be featured on a special Alaskan Adventure TV show. By the way there is “NO” Charge for the tram for our guests that stay... More

San Francisco CA
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location and views can't be beat. But: no hot water by 6 pm, one coffee cup for 2 people, one creamer, key cards stopped working, poor maid service. I got the feeling they know their location will carry them. I would probably stay there again, just for that. But they could do better with a little more effort.

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Grace San Francisco Thank you for your review; as I promised I terminated that room attendant the following day. Additionally thanks to your notifying us so quickly, we were able to determined that the kids in the room next to you caused the momentarily loss of hot water. Thank you also for helping me to remember to remind everyone... More

Santee, California
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I do not believe a finer lodge exists in all of Ketchikan than the Cape Fox Lodge. Everything is perfect in the rooms, lounge and restaruant, as you might expect. What sets this place apart is the staff and their sense of excellent customer service. I apologize for not getting the front desk staff's name, but I have attached a... More

Was this review helpful? Yes 2
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Bigbadbuyer What a great photo of my front desk staff, I will be sure to properly recognize Verna & Crista at the next staff meeting; I know they will appreciate it. My staff strives to exceed our guest’s expectations and your comments assure me that this time they defiantly did. Thank you for taking the time to let others... More

Juneau, Alaska
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stay here often, on business. The views are lovely, and the rooms are comfortable. The hotel is understaffed and the staff it does have are not well trained in customer service. If they had excellent customer service, this could be a stellar hotel. As it is, I have to steel myself each visit for smiling shrugs when I ask... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Akmommela, We thank you for your review of our hotel and agree that most of our guest find our rooms quite comfortable and on a clear day we usually hear the word “incredible” used to describe the views. As the new GM here I am concerned by your not having received proper service in the past. Please stop by... More

Columbia, Maryland
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed two nights at the Cape Fox Inn in July. It is a good choice and a great location. Very handy to the shopping area downtown on Creek Street. Easy to walk the downtown and/or walk to the totem park, cruise ship area, etc. There is a lift that goes from their location, which is up a hill, down... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Michelle S Thank you for such a nice review of our Hotel and Staff. I will be sure to share it at our next staff meeting. Crista loves to talk about her home town and we are very fortunate to have her working here. You are correct there are NO Air Conditioners in Ketchikan. One seldom equates a Hot... More

California
Top Contributor
121 reviews 121 reviews
31 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 16, 2014

The lodge is in a great location and you can get to Creek Street and town easily. Rooms are basic rooms. RESERVATIONS are HORRIBLE.. Hard to get in touch with them and my reservations were messed up two times. They have a new GM there that was totally rude and argumentative. I reserved 2 double rooms in the main lodge... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear California Don 1 Thank you for recognizing the exemplary service from my staff. I happily will forward your comments to Tim. Thank you for your many years of return visits I understand this was your 7th year. Thank you also for your candid review of our computerized reservation system. I totally concur with it. Normally, when a guest books... More

Austin, Texas, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 14, 2014

We stayed at the Cape Fox Lodge at the end of a nine-day small-boat cruise from Sitka. The day we arrived they'd had a very large group of VIPs (with assorted entourage) check out very late and because it was raining and cold everyone checking in showed up right at 3pm - and most of the rooms were not ready.... More

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Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Chris P Thank you for your kind words about my staff and your understanding about the situation with the late check-out regarding the group. It was indeed challenging. With only 72 rooms in the hotel, having a 68 room turn over in 3 hours can be daunting but my staff did a remarkable job and we appreciate your noticing.... More

Perth, Australia
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed August 8, 2014

We accessed Cape Fox Lodge using the tram located in Creek Street. It provided a terrific view of the harbour. We booked a king bed mountain view room which was on the second floor in the main building. It had a large room with a fridge and microwave and a good sized bathroom. Unfortunately there was no bench in the... More

Was this review helpful? Yes
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Impulsive Perth Thank you for your comments and suggestions they make a lot of sense, as the new GM here I can assure you that I will look into them. As a new transplant from Florida I agree I miss my AC however the few days that it is needed is far outweighed by the magnificent days that it... More

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Additional Information about Cape Fox Lodge

Address: 800 Venetia Way, Ketchikan, AK 99901-6561
Location: United States > Alaska > Ketchikan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cape Fox Lodge 3*
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Also Known As:
Cape Fox Hotel Ketchikan
Cape Fox Lodge Ketchikan, Alaska

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