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BEST WESTERN Grandma's Feather Bed

#1 of 16 Hotels in Juneau
Certificate of Excellence
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2358 Mendenhall Loop Road, Juneau, AK 99801
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1 room 1 adult
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268 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Grandma's Feather Bed
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 24, 2014

This place is very charming and accommodating with their guests. They provide free breakfast, courtesy shuttle and most of all the customer service we get every time we stay is just awesome. The rooms are always clean and having jacuzzi at the room is just a plus. Me and my husband stay here at least twice a year to get... More 

Helpful?
3 Thank Aneeyah
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for your kind remarks about our hotel, Best Western Grandma’s Feather Bed. We appreciate your comments concerning the staff, service and accommodations at our property. We are pleased you were able to enjoy Grandma’s unique charm. Thank you again for your review, and we look forward to seeing you in the future. More 

Las Vegas, NV
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed November 8, 2014

I called this hotel the morning of my booking to ensure a hypo allergenic and pet free room/ property. The morning clerk was a delight, assured me of my concerns and said that check-in was at 3:00 pm. I promptly booked my room. I arrived right around 2:00 pm and the clerk on duty told me that he had nothing... More 

Helpful?
7 Thank Jenna S
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

The "Rest of the Story" - This review was submitted by the guest on the same day that she checked in. New carpet was being installed in the hallways and stairways of the property on that date and, unfortunately, completion of this refurbishment project was running behind. The guest was thus prevented from checking into her room until one hour... More 

Juneau, Alaska, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 4, 2014

In my opinion, Grandma's has the best customer service, rooms and restaurant in Juneau. The rooms are spacious and luxurious. Large jacuzzi tubs, soft comfortable feather beds and a warm inviting front desk. The owner was available to help choose the room for my anniversary and was very accommodating and friendly. I can tell that he takes pride in his... More 

Helpful?
3 Thank Venietia S
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for your kind review of our property, the Best Western Grandma’s Feather Bed. We appreciate your feedback concerning our staff, service and accommodations. The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. Thank you again for your review and we look forward to your next visit. More 

Tel-Aviv
Level Contributor
205 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 stars Reviewed October 30, 2014

After almost 26 hours flights we were happy to arrive to this place. Our room was large and very comfortable. The feather bed was really something else... :) The hotel staff was most helpful, breakfast was everything we could ask for, and they have arrangements with a near by gym, so we used it for our daily training. We had... More 

Helpful?
1 Thank LilaloTLV
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for your kind review of our property and restaurant. It is nice to hear that your stay made a lasting impression and you were able to relax after such a long flight. Thank you again for your comments and we look forward to welcoming you back in the future. More 

Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 17, 2014

Shocking, the staff were kind, but the staff at their other location call the shots. THe shuttle service was totally unreliable, the hotel's restaurant does not serve wine or beer, which felt like an imposition of the owners religious views - odd for a major hotel chain, and finally, no conditioner? I needed to work and there was a tiny... More 

Review collected in partnership with Best Western

Helpful?
1 Thank kbRT1200
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our property, the Best Western Grandma’s Feather Bed. We do realize Grandma’s uniqueness may not be a fit for everyone’s needs. However, we appreciate your feedback concerning our staff, service and accommodations. Thank you again for staying with us and reviewing our property. More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 17, 2014

This hotel is just what you would expect from its name. I stay here each time I am in Juneau. The rooms are all have different decor. 201 and 202 are my favorite but 201 can be a little noisy as it is right above the lobby/dining area.

Review collected in partnership with Best Western

Helpful?
Thank 881elainew
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our property. We are pleased you enjoyed your stay at Grandma’s and look forward to seeing you on future visits. More 

Berkeley, CA
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed October 9, 2014

We had 3 nights in this very nice little hotel, and would stay again in a heartbeat. Just a 10 minute drive from Mendenhall Glacier, it's in a quiet suburb north of town, so we rented a car (which was nice for getting around to northern state beaches, hiking all over, visiting the Alaska Brewery, and of course town itself).... More 

Helpful?
Thank loriPBerkeley
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our hotel, the Best Western Grandma’s Feather Bed. We appreciate your feedback concerning our location, staff and service. We are pleased you enjoyed your stay at Grandma’s and look forward to seeing you on future visits. More 

Gig Harbor, Washington
Level Contributor
255 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 407 helpful votes
3 of 5 stars Reviewed October 5, 2014 via mobile

While this Best Western franchise is designed to appear as more of a bed-and-breakfast by offering homey amenities, its rooms need improvement. We were given room 137, by the back exit on the ground floor, which must be the worst of the 14 rooms. Essentially, it is supposed to be a studio minus an oven/stove and separate sink. (The bathroom... More 

Helpful?
1 Thank Kris_K_D
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our property. We do appreciate your kind comments regarding our staff, service and restaurant. Grandma’s Feather Bed was originally built as a restaurant and later converted to a country inn with 14 rooms. We feel that this unique layout is part of Grandma’s charm but unfortunately leaves some of the room configurations smaller than others. As... More 

Charlottesville, Virginia
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 20, 2014

We primarily chose this place because it was ranked #1 on trip advisor and it turned out to be an excellent choice. The hotel is very conveniently located to the airport and the Mendenhall Glacier, and the shuttle service provided is wonderful. There is service available not only to and from the airport, but also to and from restaurants in... More 

Helpful?
Thank Delna_13
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our property, the Best Western Grandma’s Feather Bed. We appreciate your feedback concerning our staff, service and accommodations. As you pointed out, we try to maintain the charm of a traditional country inn while offering the amenities of a Best Western hotel. We're glad you were able to enjoy Grandma's. Thank you again for your review... More 

Ozark, Missouri, United States
1 review
5 of 5 stars Reviewed September 19, 2014

When I first opened the door to our room, my first thought was "my wife will love this" and she did. Very nice large room with a jacuzzi, plenty of space, nice and clean, nice on premise restaurant,shuttle was great to and fro our destinations. Close to the airport. Definitely will stay here again if I'm ever in Juneau.

Helpful?
Thank Rick R
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for your kind review of our property and restaurant. It is nice to hear that your stay made a lasting impression. Thank you again for your comments and we look forward to your next visit. More 

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