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BEST WESTERN Grandma's Feather Bed

2358 Mendenhall Loop Road, Juneau, AK 99801
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Certificate of Excellence 2014
BEST WESTERN Grandma's Feather Bed
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BEST WESTERN Grandma's Feather Bed
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176 reviews from our community

Traveler rating
    120
    40
    8
    6
    2
See reviews for
12
96
15
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (176)
  • Mar-May only
    (26)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (43)
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    (17)
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United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

What a great hotel, every room is different, equipped for a great stay in a boutique hotel where everyone works to ensure you have a great stay. Although I was by myself passing through, I plan to return with my wife for a longer stay!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This place is very charming and accommodating with their guests. They provide free breakfast, courtesy shuttle and most of all the customer service we get every time we stay is just awesome. The rooms are always clean and having jacuzzi at the room is just a plus. Me and my husband stay here at least twice a year to get... More 

Was this review helpful? Yes 2
Las Vegas, NV
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed November 8, 2014

I called this hotel the morning of my booking to ensure a hypo allergenic and pet free room/ property. The morning clerk was a delight, assured me of my concerns and said that check-in was at 3:00 pm. I promptly booked my room. I arrived right around 2:00 pm and the clerk on duty told me that he had nothing... More 

Was this review helpful? Yes 2
Juneau, Alaska, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2014

In my opinion, Grandma's has the best customer service, rooms and restaurant in Juneau. The rooms are spacious and luxurious. Large jacuzzi tubs, soft comfortable feather beds and a warm inviting front desk. The owner was available to help choose the room for my anniversary and was very accommodating and friendly. I can tell that he takes pride in his... More 

Was this review helpful? Yes 3
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for your kind review of our property, the Best Western Grandma’s Feather Bed. We appreciate your feedback concerning our staff, service and accommodations. The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. Thank you again for your review and we look forward to your next visit. More 

Tel-Aviv
Top Contributor
148 reviews 148 reviews
46 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed October 30, 2014

After almost 26 hours flights we were happy to arrive to this place. Our room was large and very comfortable. The feather bed was really something else... :) The hotel staff was most helpful, breakfast was everything we could ask for, and they have arrangements with a near by gym, so we used it for our daily training. We had... More 

Was this review helpful? Yes 1
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for your kind review of our property and restaurant. It is nice to hear that your stay made a lasting impression and you were able to relax after such a long flight. Thank you again for your comments and we look forward to welcoming you back in the future. More 

Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed October 17, 2014

Shocking, the staff were kind, but the staff at their other location call the shots. THe shuttle service was totally unreliable, the hotel's restaurant does not serve wine or beer, which felt like an imposition of the owners religious views - odd for a major hotel chain, and finally, no conditioner? I needed to work and there was a tiny... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our property, the Best Western Grandma’s Feather Bed. We do realize Grandma’s uniqueness may not be a fit for everyone’s needs. However, we appreciate your feedback concerning our staff, service and accommodations. Thank you again for staying with us and reviewing our property. More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 17, 2014

This hotel is just what you would expect from its name. I stay here each time I am in Juneau. The rooms are all have different decor. 201 and 202 are my favorite but 201 can be a little noisy as it is right above the lobby/dining area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our property. We are pleased you enjoyed your stay at Grandma’s and look forward to seeing you on future visits. More 

Berkeley, CA
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 9, 2014

We had 3 nights in this very nice little hotel, and would stay again in a heartbeat. Just a 10 minute drive from Mendenhall Glacier, it's in a quiet suburb north of town, so we rented a car (which was nice for getting around to northern state beaches, hiking all over, visiting the Alaska Brewery, and of course town itself).... More 

Was this review helpful? Yes
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our hotel, the Best Western Grandma’s Feather Bed. We appreciate your feedback concerning our location, staff and service. We are pleased you enjoyed your stay at Grandma’s and look forward to seeing you on future visits. More 

Gig Harbor, Washington
Top Contributor
216 reviews 216 reviews
73 hotel reviews
366 helpful votes 366 helpful votes
3 of 5 stars Reviewed October 5, 2014 via mobile

While this Best Western franchise is designed to appear as more of a bed-and-breakfast by offering homey amenities, its rooms need improvement. We were given room 137, by the back exit on the ground floor, which must be the worst of the 14 rooms. Essentially, it is supposed to be a studio minus an oven/stove and separate sink. (The bathroom... More 

Was this review helpful? Yes
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our property. We do appreciate your kind comments regarding our staff, service and restaurant. Grandma’s Feather Bed was originally built as a restaurant and later converted to a country inn with 14 rooms. We feel that this unique layout is part of Grandma’s charm but unfortunately leaves some of the room configurations smaller than others. As... More 

Charlottesville, Virginia
Contributor
16 reviews 16 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 20, 2014

We primarily chose this place because it was ranked #1 on trip advisor and it turned out to be an excellent choice. The hotel is very conveniently located to the airport and the Mendenhall Glacier, and the shuttle service provided is wonderful. There is service available not only to and from the airport, but also to and from restaurants in... More 

Was this review helpful? Yes
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our property, the Best Western Grandma’s Feather Bed. We appreciate your feedback concerning our staff, service and accommodations. As you pointed out, we try to maintain the charm of a traditional country inn while offering the amenities of a Best Western hotel. We're glad you were able to enjoy Grandma's. Thank you again for your review... More 

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Additional Information about BEST WESTERN Grandma's Feather Bed

Address: 2358 Mendenhall Loop Road, Juneau, AK 99801
Phone Number:
Location: United States > Alaska > Juneau
Price Range (Based on Average Rates): $$
Number of rooms: 14
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Also Known As:
Best Western Grandma`s Feather Hotel Juneau
Best Western Juneau
Best Western Hotel Juneau
Juneau Best Western
BEST WESTERN Grandma's Feather Bed Juneau, Alaska

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