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BEST WESTERN Grandma's Feather Bed

2358 Mendenhall Loop Road, Juneau, AK 99801
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Certificate of Excellence 2014
BEST WESTERN Grandma's Feather Bed
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BEST WESTERN Grandma's Feather Bed
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179 reviews from our community

Traveler rating
    122
    41
    8
    6
    2
See reviews for
12
97
15
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Louisville, Colorado
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here on a recommendation from a colleague. I would not recommend this hotel if you were here for business as they don't have a common area to do any work. However, they do have Wi-Fi and a full-service breakfast which is included in the rate. I would stay here just for pleasure though. My breakfast was good and... More 

Was this review helpful? Yes
Juneau, Alaska
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent our New Year's Eve 20th Anniversary here and had a wonderful experience. The room was spacious with a large bathroom equipped with a great jacuzzi tub and a separate room for the toilet. The room had some nice amenities including a refrigerator, Keurig coffee maker and a microwave. The staff offered to bring up anything from the restaurant, and... More 

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Arizona
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed here on the recommendation of a friend/coworker who lives in Juneau, and I'm glad we did. There are only about 15 rooms in the hotel, so everything is very personal. Our room had a huge jacuzzi tub, plenty of hot water to fill it, a Keurig, refrigerator and microwave. The room was really, really quiet even though we... More 

Was this review helpful? Yes
United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 27, 2014

What a great hotel, every room is different, equipped for a great stay in a boutique hotel where everyone works to ensure you have a great stay. Although I was by myself passing through, I plan to return with my wife for a longer stay!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our property. We are pleased you enjoyed your stay at Grandma’s and look forward to welcoming you and your wife back. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 25, 2014 via mobile

This place is very charming and accommodating with their guests. They provide free breakfast, courtesy shuttle and most of all the customer service we get every time we stay is just awesome. The rooms are always clean and having jacuzzi at the room is just a plus. Me and my husband stay here at least twice a year to get... More 

Was this review helpful? Yes 2
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for your kind remarks about our hotel, Best Western Grandma’s Feather Bed. We appreciate your comments concerning the staff, service and accommodations at our property. We are pleased you were able to enjoy Grandma’s unique charm. Thank you again for your review, and we look forward to seeing you in the future. More 

Las Vegas, NV
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed November 8, 2014

I called this hotel the morning of my booking to ensure a hypo allergenic and pet free room/ property. The morning clerk was a delight, assured me of my concerns and said that check-in was at 3:00 pm. I promptly booked my room. I arrived right around 2:00 pm and the clerk on duty told me that he had nothing... More 

Was this review helpful? Yes 4
Juneau, Alaska, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2014

In my opinion, Grandma's has the best customer service, rooms and restaurant in Juneau. The rooms are spacious and luxurious. Large jacuzzi tubs, soft comfortable feather beds and a warm inviting front desk. The owner was available to help choose the room for my anniversary and was very accommodating and friendly. I can tell that he takes pride in his... More 

Was this review helpful? Yes 3
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for your kind review of our property, the Best Western Grandma’s Feather Bed. We appreciate your feedback concerning our staff, service and accommodations. The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. Thank you again for your review and we look forward to your next visit. More 

Tel-Aviv
Top Contributor
150 reviews 150 reviews
48 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed October 30, 2014

After almost 26 hours flights we were happy to arrive to this place. Our room was large and very comfortable. The feather bed was really something else... :) The hotel staff was most helpful, breakfast was everything we could ask for, and they have arrangements with a near by gym, so we used it for our daily training. We had... More 

Was this review helpful? Yes 1
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for your kind review of our property and restaurant. It is nice to hear that your stay made a lasting impression and you were able to relax after such a long flight. Thank you again for your comments and we look forward to welcoming you back in the future. More 

Seattle, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed October 17, 2014

Shocking, the staff were kind, but the staff at their other location call the shots. THe shuttle service was totally unreliable, the hotel's restaurant does not serve wine or beer, which felt like an imposition of the owners religious views - odd for a major hotel chain, and finally, no conditioner? I needed to work and there was a tiny... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our property, the Best Western Grandma’s Feather Bed. We do realize Grandma’s uniqueness may not be a fit for everyone’s needs. However, we appreciate your feedback concerning our staff, service and accommodations. Thank you again for staying with us and reviewing our property. More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 17, 2014

This hotel is just what you would expect from its name. I stay here each time I am in Juneau. The rooms are all have different decor. 201 and 202 are my favorite but 201 can be a little noisy as it is right above the lobby/dining area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review

Thank you for reviewing our property. We are pleased you enjoyed your stay at Grandma’s and look forward to seeing you on future visits. More 

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Additional Information about BEST WESTERN Grandma's Feather Bed

Address: 2358 Mendenhall Loop Road, Juneau, AK 99801
Phone Number:
Location: United States > Alaska > Juneau
Price Range (Based on Average Rates): $$
Number of rooms: 14
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Also Known As:
Best Western Grandma`s Feather Hotel Juneau
Best Western Juneau
Best Western Hotel Juneau
Juneau Best Western
BEST WESTERN Grandma's Feather Bed Juneau, Alaska

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