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BEST WESTERN Country Lane Inn

9300 Glacier Highway, Juneau, AK 99801-9315
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Certificate of Excellence 2014
BEST WESTERN Country Lane Inn
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BEST WESTERN Country Lane Inn
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249 reviews from our community

Traveler rating
    131
    83
    24
    7
    4
See reviews for
56
77
16
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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  • All months
    (249)
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    (38)
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    (125)
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    (74)
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Gustavus, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very easy to place a reservation. The room was very clean and the staff very attentive, pleasant and friendly. The breakfast is a step above the typical continental breakfast. In addition to the usual fare they have fresh biscuits, gravy and scrambled eggs to choose from. They also have an excellent shuttle service.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Fairbanks, Alaska
Top Contributor
56 reviews 56 reviews
9 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There was an initial glitch in my stay that had me frustrated. What a surprise awaited me when the staff - without me asking - took my concern to the very top and the owner, himself, took care of the problem. The service at this hotel would leave a 5 star boutique wanting. I was there for three nights and... More 

Was this review helpful? Yes 1
Salt Lake City, UT, USA
Top Contributor
162 reviews 162 reviews
57 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Front desk staff were the best part, rooms pretty typical for Best Western and Alaska, breakfast a bit lacking and location a bit in between things (between downtown and the glacier and downtown and most of the boat tour pier locations). A bit pricey considering what it was but I understand the season is pretty short.

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Juneau, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Would definitely return to this hotel. Staff went out of their way to make our stay memorable. Breakfast was a nice way to start the day. Rooms were updated and clean. Took advantage of the oversized rooms.

Review collected in partnership with Best Western

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Tennessee
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 9, 2014

I love love these rooms so cozy,updated,clean,beautiful,roomy and unique. it had everything you need and a nice breakfast.one of the very best hotels I ever stayed at!plus close to hiking and the glacier and much more.the rental car place I used to get my truck rented for trip was also amazing and helpful.

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Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review

Thank you for your kind review of our property. We are pleased the accommodations at the Country Lane Inn were able to fit your needs for a memorable trip to Alaska. Thank you again for your review, and we look forward to welcoming you back. More 

Alaska, United States
1 review
2 of 5 stars Reviewed November 7, 2014

The WiFi network works but only before 8:00am and after 11:00pm. If you are on the 8:00pm plane out of Juneau you can pay for a half-day and check out at 3:00pm. Other hotels in Juneau allow for a 6:00pm check-out when you pay for a half-day stay. Other than that, pretty typical motel of this type.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review

Thank you for reviewing our property, the Best Western Country Lane Inn. We appreciate you discussing your concerns with the owner. We are truly sorry your experience was not better. Since your last stay we have improved our Internet speeds 20-fold to 240/10 mbps. In addition to this we have added four more wireless access points. We apologize again and... More 

Ketchikan, United States
1 review
5 of 5 stars Reviewed October 25, 2014

In Juneau for a medical procedure. The staff was very friendly, caring and helpful. The room was clean and well decorated. The breakfast buffet was a great way to start off the day with eggs, biscuits and gravy, french toast for hot breakfast and fruit, pastries and cereal for cold breakfast. Overall this hotel would be one I would recommend... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review

Thank you for taking the time to review our property. We sincerely appreciate your feedback regarding your stay at the Country Lane Inn and look forward to welcoming you back. More 

Wrangell/Kenai, United States
1 review
5 of 5 stars Reviewed October 25, 2014

Choose Best Western in Juneau/Quite a Nice Experience/Staff are courteous and helpful! Beds are sooo comfortable and they have a marvelous 'Continental Breakfast'!! I will very definitely choose BW for my future visits to Juneau!

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review

Thank you for your kind review of our property. We are pleased our staff, service and accommodations at the Country Lane Inn left you with a positive impression. Thank you again for your review, and we look forward to seeing you on future visits. More 

1 review
3 of 5 stars Reviewed October 24, 2014

They do not provide pots, pans ect for there rooms with kitchenettes bummer since they have amazing customer service... No one travels with pots, pans ect,Very disappointed that I will have to move hotels.

Was this review helpful? Yes
Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review

Thank you for reviewing our property. We apologize you were not given kitchenette supplies at check-in. We hope the supplies that were brought to you will meet your needs. Thank you for staying with us and if there is anything more we can help you with during your stay please let us know. More 

Sarasota, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2014

The owner and staff of Best Western Country Lane Inn has always been very courteous, friendly, and helpful. I have been staying there for more than ten years once or twice a year and am always happy to be there.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sonja C, Customer Service Mgr. at BEST WESTERN Country Lane Inn, responded to this review

Thank you for your kind remarks about our staff and service. We are pleased you enjoyed your stay at the Country Lane Inn. Thank you again for your review, and we look forward to welcoming you back. More 

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Additional Information about BEST WESTERN Country Lane Inn

Address: 9300 Glacier Highway, Juneau, AK 99801-9315
Phone Number:
Location: United States > Alaska > Juneau
Price Range (Based on Average Rates): $
Number of rooms: 55
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Also Known As:
Best Western Juneau
Juneau Best Western
BEST WESTERN Country Lane Inn Juneau, Alaska

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