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Westmark Baranof Hotel

127 North Franklin Street, Juneau, AK 99801-1280
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1 room 1 guest
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Westmark Baranof Hotel
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318 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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Berlin, Germany
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed at the Baranof twice this month. During our first stay we had a room on the 4th floor with a queen-sized bed and a pull-out sofa for our two daughters. This room was queerly reminiscent of conditions in communist East-Germany. The second time we had an ample suite with a pull-out sofa in the living room and a... More 

Was this review helpful? Yes 1
Dana R, General Manager at Westmark Baranof Hotel, responded to this review

Thank you for your review. Guess what? We are remodeling 63 guest rooms and suites here at the Baranof Hotel this fall. Both rooms that you stayed in are getting a new face lift! Thank you for being our guest and we hope to see you again. More 

Norman
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have stayed at the Westmark Baranof several times, including last year. This year, the rooms and lobby had been updated and were very nice and comfortable. It is an old hotel, but appears very clean. The outside had a fresh coat of paint. The front desk was courteous throughout our 2 night stay. There are not always good reviews... More 

Was this review helpful? Yes
Dana R, General Manager at Westmark Baranof Hotel, responded to this review

Thank you for the great review. This hotel dates back to 1939 and we are gradually doing some remodel work to the hotel. We are looking to totally remodel 63 rooms and suites this fall. I think you will always find that our employees give great service and we will take care of any needs that you have. More 

Sydney, Australia
Level Contributor
67 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 1 week ago

After cruising for 7 days up the Inside Passage on a small luxury ship (Ponant L'Austral) this hotel was certainly a deflation. The beds were comfortable but the room was small and the bathroom and fittings very tired albeit operational.We were on the foruth floor street side and being fairly noisy it wasn't the best place in town but from... More 

Was this review helpful? Yes 1
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

Thank you for your comment. Renovations are ongoing. Our hotel is in a downtown area, just a few blocks from the city center, which is an advantage, but there is some street traffic as guests arrive and depart. We place extra desk and bell staff on in the summer to help with arrival and departure service, and there is a... More 

Travelers are raving about these Juneau hotels

Washington CT
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hotel personnel were friendly and helpful. The hotel itself is dirty, needs an overhaul, and the rooms have no electrical outlets! No air conditioning, heat is not adjustable. The first night we stayed, there were toenail clippings on the bathroom floor. On our return at the end of the trip, there was hair on the bathroom floor!

Was this review helpful? Yes 1
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

Thank you for your comments. The hotel is undergoing renovations and painting. Each member of our maid service is given a comprehensive list of cleaning assignments for each room that certainly covers the concerns you mention. I will pass them onto our housekeeping manager. Dana Ruaro ……………………………………………………………. Regional Sales Manager, Westmark Hotels 127 N. Franklin Street Juneau, Alaska 99801 (907)... More 

Fortaleza, CE
Level Contributor
151 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
2 of 5 stars Reviewed 1 week ago

Be far away from Baranof. Rude Sataff; Bad and old bedrooms; Dirty, old fashion, I really do not know how Royal Caribbean (Holland America) keeps this hotel under its control. It's a way to blemish its reputation. We have been at Baranoff fo 3 nights. The housekeeping just covered our beds with same cover blankets without having changed the under... More 

Was this review helpful? Yes 1
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

Thank you for providing comments. We take them seriously and use them to improve. I will pass your concerns with maid service onto the housekeeping manager. Summer is by far our busiest time of the year, but I will talk to our restaurant manager about the time to get your food delivered. We take pride in our restaurants and have... More 

san diego, ca
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Choices are limited in this quaint little town. I imagine it's difficult to get any updates done given that the only access point is by boat. But this hotel definitely could use a refresh. As simple as WD-40 on doors so you can hear them squeak as they open or cleaning crew struggles to get their carts in the access... More 

Was this review helpful? Yes
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

Thank you for providing comments. We take them seriously and always strive to improve. I will speak with the maintenance manager about the door hinge noise. We have invested in increasing our bandwidth which should greatly speed up the internet access. Dana Ruaro ……………………………………………………………. Regional Sales Manager, Westmark Hotels 127 N. Franklin Street Juneau, Alaska 99801 (907) 463-6208 Direct (907)... More 

Oregon
Level Contributor
138 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located right in downtown Juneau - walking distance to almost everything. A bit outdated but the rooms were clean and roomy. Staff was excellent and very courteous. The wait to check in was very slow - perhaps there was a large group checking in at the same time as us? Very nice restaurant for an excellent breakfast. Bar service was... More 

Was this review helpful? Yes
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

Thank you for providing comments. Summer is by far our busiest time of the year and we do have several groups that arrive at the same time but we add a significant number of extra staff to help with check in times. I am glad you had a good breakfast at our restaurant. They pride themselves on having the best... More 

Milton Keynes, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights. Staff seemed very stressed when we checked in. It was 2.30pm and to be fair check in wasn't til 3pm so we were told to wait in the lobby. 3pm came and went and I saw several other people being checked in and given room keys but no-one called us over. Eventually I went back to... More 

Was this review helpful? Yes
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

Thank you for writing. We take comments very seriously and are always striving to improve. Summer is our busiest time of the year and we have several groups that tend to arrive in large numbers all at once so it can be stressful on staff. Also, we have several different room types with significant price differences so while it may... More 

Seattle, Washington
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Don't look for big fancy hotels in this old mining town but you can find one with a lot of history! This hotel sits on the hillside right in the heart of town and within walking distance to all shops and restaurants. Most excursions leave from the docks just a few blocks away and some rooms have a beautiful water... More 

Was this review helpful? Yes
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

Thank you for your kind comments. In the past several months we upgraded all of our hotel rooms with new mattress and flat screen TV’s and newly carpeted 70 of our rooms. We recently upgraded our elevator and we are continually upgrading the property. Please contact me anytime and thank you for your input. Thank you once again for taking... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I live in Alaska and travel the state frequently. This weekend we were in Juneau for a wedding and stayed at the Baranof. Our reservation was for 3:00 check in and the room was not ready at that time. My girlfriend needed to change for a bridal event and after waiting an hour for the room to be ready the... More 

Was this review helpful? Yes 1
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

Thank you for your comments. Summer is our busiest time of the year and we have several groups that tend to arrive in large numbers all at once so it can be stressful on staff. Also, we have several different room types with significant price differences so while it may appear that you are being passed over, the likely explanation... More 

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