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All 16 Juneau hotels

Westmark Baranof Hotel

3.0 of 5 Hotel   |   127 North Franklin Street, Juneau, AK 99801-1280
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53%
Ranked #5 of 16 hotels in Juneau
A recent review
3 of 5 stars reviewed 3 days ago
D S California
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  • Reviews (240)
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240 people have reviewed this hotel

Traveler rating
    39
    88
    66
    30
    17
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36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
California
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

This hotel has different rates for different floors. If you want to pay the lower rate, you are on the 2nd floor. Ask for an outside room - the inside rooms look out onto the roof. Industrial looking. Plus the windows are accessible from anyone on the roof. Also, they sold us tickets on a Monday for the tram up... More

Was this review helpful? Yes 1
New South Wales, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

I know it is remote but it also isn't 1970. Really could do with an update, but based off trip advisor photos it is not the only place in need of some work. Service wasn't awesome either. Close to everything down town. Restaurant at least looked ok with things like Alaskan crab risotto.

Was this review helpful? Yes 1
Virginia Beach, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Bathrooms have historic charm, yet are clean and updated. Kitchens need major overhaul...old, old, old. Beds are nice. Carpet is dark, so you can see dust in corners and along baseboards where vacuums can't reach.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

The entire team strives to make your stay comfortable and nice. I travel on business and find this hotel to have superior customer service. The front desk people take the time to ensure that my stay was both productive and pleasant. For someone who like to be at home taking the time to know my first name and the type... More

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Winter Park, Colorado
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

We were a little worried about staying here after some of the reviews we read. We stayed two nights before our cruise.We had no problem with noise other than the ravens in the morning. We stayed on the second floor in the back of the hotel and our bathroom had been updated. Rooms are small but how much time do... More

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Finger Lakes
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for 2 nights before our cruise a couple of weeks ago, and thought what a funky old hotel in a perfect location. The service was excellent, really friendly staff, food was good too. We highly recommend the Baranoff.

Was this review helpful? Yes 1
Pittsburgh
Top Contributor
84 reviews 84 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This place is badly in need of total refurbishment. It is tired beyond belief. Wallpaper is old and shabby. Everything gives the impression of being worn out. A Starbucks is coming here, but I cannot fathom why. Avoid hotel unless and until it gets total makeover.

Was this review helpful? Yes 1
Virginia
Contributor
14 reviews 14 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Although acclaimed as one of the better hotels in Juneau, the Baranoff falls far short of the mark as an "upscale" hotel. Sadly, many of the cruise lines appear to have contracted with this hotel for overnight stays prior to embarking. The lobby is nice, although the staff came off as aloof and unconcerned about much of anything. The wallpaper... More

Was this review helpful? Yes 2
Juneau, Alaska
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I would like to thank the Baranof Hotel Management and Staff for helping us hold a wonderful convention June 23-27, 2014. The food, which we all know makes or breaks an event was outstanding. ALL of the service be it from the front desk, housekeeping, food staff, maintenance personnel, regional sales manager were wonderful in the service they provided. The... More

Was this review helpful? Yes 1
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

Thank you for taking the time to share your feedback with our Trip Advisor community after your most recent stay with us. We were extremely excited to host your group and happy to hear you enjoyed our conference facilities. Your praises were shared with all of the staff and we can’t wait to welcome you back next year. We strive... More

Agoura Hills, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 23, 2014

By far one of the worst hotels I've stayed in with the worst customer service. To top it off I checked in to our room only to find a huge crater sized dip on one side of the bed. Immediately called the front desk and asked to be moved to a different room with a decent bed. I was told... More

Was this review helpful? Yes 3
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

I am so sorry you had a bad experience with our hotel. We were in the process of taking the bed out of room 909 and have now replaced the bed. I know you were waiting for our phone call and by the time we had the bed in the service elevator and had switched your room, you had checked... More

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Additional Information about Westmark Baranof Hotel

Address: 127 North Franklin Street, Juneau, AK 99801-1280
Location: United States > Alaska > Juneau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westmark Baranof Hotel 3*
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Also Known As:
Westmark Baranof Juneau
Westmark Baranof Hotel Juneau, Alaska

48 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Class
Official Description (provided by the hotel)
Largest hotel Juneau – Located in the heart of town. - The historic Westmark Baranof Hotel is centrally located in downtown Juneau within walking distance of the Centennial Hall, waterfront, cruise ship docks, shopping, state capitol and government offices. There is complimentary Wi-Fi throughout the hotel. •Convenient Downtown Location•195 Rooms and Suites•Cable TV•Room Service•In-Room Coffee Makers•Channel and Mountain Views•Walk to Historical & Cultural Sites and Cruise Ship Docks•Gold Room Restaurant & Bubble Room Lounge •Banquet/Meeting Rooms•Fitness Center•Free Parking•Free High Speed Wireless Internet available in all Public Areas•Free Internet Access in Lobby for Hotel Guests•Westmark Guest Rewards•Alaska Airlines Mileage Plan•A FEMA Certified Hotel•Smoke Free Environment. ... more   less 
Number of rooms
195

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