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All 16 Juneau hotels

Westmark Baranof Hotel

3.0 of 5 Hotel   |   127 North Franklin Street, Juneau, AK 99801-1280
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54%
Ranked #5 of 16 hotels in Juneau
A recent review
3 of 5 stars reviewed 2 days ago
sara l Virginia Beach, Virginia
  • Reviews (238)
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238 people have reviewed this hotel

Traveler rating
    39
    88
    65
    29
    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • English first
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English first
Virginia Beach, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Bathrooms have historic charm, yet are clean and updated. Kitchens need major overhaul...old, old, old. Beds are nice. Carpet is dark, so you can see dust in corners and along baseboards where vacuums can't reach.

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1 review
5 of 5 stars Reviewed 2 days ago NEW

The entire team strives to make your stay comfortable and nice. I travel on business and find this hotel to have superior customer service. The front desk people take the time to ensure that my stay was both productive and pleasant. For someone who like to be at home taking the time to know my first name and the type... More

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Winter Park, Colorado
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We were a little worried about staying here after some of the reviews we read. We stayed two nights before our cruise.We had no problem with noise other than the ravens in the morning. We stayed on the second floor in the back of the hotel and our bathroom had been updated. Rooms are small but how much time do... More

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Finger Lakes
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for 2 nights before our cruise a couple of weeks ago, and thought what a funky old hotel in a perfect location. The service was excellent, really friendly staff, food was good too. We highly recommend the Baranoff.

Was this review helpful? Yes 1
Pittsburgh
Top Contributor
84 reviews 84 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago

This place is badly in need of total refurbishment. It is tired beyond belief. Wallpaper is old and shabby. Everything gives the impression of being worn out. A Starbucks is coming here, but I cannot fathom why. Avoid hotel unless and until it gets total makeover.

Was this review helpful? Yes 1
Virginia
Contributor
14 reviews 14 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Although acclaimed as one of the better hotels in Juneau, the Baranoff falls far short of the mark as an "upscale" hotel. Sadly, many of the cruise lines appear to have contracted with this hotel for overnight stays prior to embarking. The lobby is nice, although the staff came off as aloof and unconcerned about much of anything. The wallpaper... More

Was this review helpful? Yes 2
Juneau, Alaska
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I would like to thank the Baranof Hotel Management and Staff for helping us hold a wonderful convention June 23-27, 2014. The food, which we all know makes or breaks an event was outstanding. ALL of the service be it from the front desk, housekeeping, food staff, maintenance personnel, regional sales manager were wonderful in the service they provided. The... More

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Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

Thank you for taking the time to share your feedback with our Trip Advisor community after your most recent stay with us. We were extremely excited to host your group and happy to hear you enjoyed our conference facilities. Your praises were shared with all of the staff and we can’t wait to welcome you back next year. We strive... More

Agoura Hills, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

By far one of the worst hotels I've stayed in with the worst customer service. To top it off I checked in to our room only to find a huge crater sized dip on one side of the bed. Immediately called the front desk and asked to be moved to a different room with a decent bed. I was told... More

Was this review helpful? Yes 3
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

I am so sorry you had a bad experience with our hotel. We were in the process of taking the bed out of room 909 and have now replaced the bed. I know you were waiting for our phone call and by the time we had the bed in the service elevator and had switched your room, you had checked... More

Key West, Florida
Top Contributor
74 reviews 74 reviews
22 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I don't even know where to begin with this one. This was one of the worst hotels I've ever stayed in, mostly due to noise and housekeeping issues. First, the hotel is old. It looks like it was a grand hotel at one time. But now it is long overdue for updating. I almost expected a mobster to jump out... More

Was this review helpful? Yes 2
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

I am sorry you had a bad experience at our hotel. During your stay we were at maximum capacity and had our entire house keeping department on staff. It is our practice to clean the rooms as soon as possible to keep our guests happy. Unfortunately since there was a do not disturb sign on the door the house keeper... More

Rio Rancho, New Mexico
Top Contributor
60 reviews 60 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed for 7 nights to attend a Native Celebration held every 2 years. The location was great, walking distance to most Downtown restaurants, bars, stores and the tram. Rooms were (hmmmmmmm), small and cute. It is a historic hotel so expect a historic layout. A desk was provided but no tables (don't think one would have fit anyway). Sound... More

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Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

Thank you for taking the time to share your comments on trip advisor. You are correct, rooms on the second floor do carry more street noise. Being centrally located in downtown Juneau allows our guest the flexibility of visiting all the downtown shop and the state capital all within walking distance of our front door. It is very important for... More

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Additional Information about Westmark Baranof Hotel

Address: 127 North Franklin Street, Juneau, AK 99801-1280
Location: United States > Alaska > Juneau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westmark Baranof Hotel 3*
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Also Known As:
Westmark Baranof Juneau
Westmark Baranof Hotel Juneau, Alaska

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Class
Official Description (provided by the hotel)
Largest hotel Juneau – Located in the heart of town. - The historic Westmark Baranof Hotel is centrally located in downtown Juneau within walking distance of the Centennial Hall, waterfront, cruise ship docks, shopping, state capitol and government offices. There is complimentary Wi-Fi throughout the hotel. •Convenient Downtown Location•195 Rooms and Suites•Cable TV•Room Service•In-Room Coffee Makers•Channel and Mountain Views•Walk to Historical & Cultural Sites and Cruise Ship Docks•Gold Room Restaurant & Bubble Room Lounge •Banquet/Meeting Rooms•Fitness Center•Free Parking•Free High Speed Wireless Internet available in all Public Areas•Free Internet Access in Lobby for Hotel Guests•Westmark Guest Rewards•Alaska Airlines Mileage Plan•A FEMA Certified Hotel•Smoke Free Environment. ... more   less 
Number of rooms
195

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