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Westmark Baranof Hotel

3.0 of 5 127 North Franklin Street, Juneau, AK 99801-1280
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Westmark Baranof Hotel
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Westmark Baranof Hotel
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265 reviews from our community

Traveler rating
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    77
    37
    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
98 reviews 98 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was in Juneau to attend a conference last week and spent the night at the Westmark Baranof hotel. I arrived in the morning and they were able to get me checked in so I didn't have to carry my suitcase with me to the conference. The room was on the ninth floor and was great. I had a great... More 

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Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at the hotel for a few days while visiting some friends. Hotel room was clean, amenities are nice, no complaints! The front Desk is very nice, even stored my fish for me and helped me with my luggage. Steve the manager is WONDERFUL! Best hotel in Juneau!

Was this review helpful? Yes 1
Valdez, Alaska
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 18, 2014

The Location and history make this hotel a good buy for your money. Its great for business and couples and family. There are plenty of campy eateries within walking distance. Also within walking distance is the beautiful harbor, museums and interesting gift shops. The hotel employees were wonderful and very helpful with everything from providing maps and taking photographs for... More 

Was this review helpful? Yes 2
Idaho
Top Contributor
101 reviews 101 reviews
48 hotel reviews
244 helpful votes 244 helpful votes
2 of 5 stars Reviewed November 27, 2014

Stayed here one night in November 2014. Locations/Hotel: The location is right in the central Juneau downtown area close (within walking distance) to restaurants, bars, shops and harbor. This is a big plus since there are far fewer options if you stay by the airport. There is also a resturant and bar in the hotel but I did not go... More 

Was this review helpful? Yes 4
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

We appreciate that you took the time to offer us your valued feedback. I am happy to hear that you had a wonderful experience at our hotel. Being centrally located in downtown Juneau allows our guest the flexibility of visiting shops and the water front all within walking distance of our front door. We continually renovate our hotel and have... More 

Vancouver, Canada
Top Contributor
107 reviews 107 reviews
58 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed November 17, 2014

Arriving later in the evening after a long day at work, I arrived at the hotel to find it under construction. Hotel check in was long, there was two clerks on duty - I seemed to have arrived at just the wrong time. Room was functional - yet small. There was a small desk for work, standard bathroom amenities and... More 

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Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

I am sorry about your experience with the construction. We just completed the Starbucks café in the lobby and it is now open! We also have some additional updates scheduled in the upcoming year. Again, we apologize about these unusual circumstances during your recent stay. Dana Ruaro ……………………………………………………………. Regional Sales Manager, Westmark Hotels 127 N. Franklin Street Juneau, Alaska 99801... More 

anchorage alaska
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 13, 2014

Lets be honest. Juneau has very slim pickings for modern hotels and this would not have been my first choice but it was booked for me through work and since they were paying, I didn't question too much. This hotel "upgraded" me to a suite and I shudder to think what the normal room was like. The front desk was... More 

Was this review helpful? Yes 1
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

I am sorry about your experience with the construction. We are still in the process of finishing the front desk from the Starbucks project. We just completed the Starbucks café in the lobby and it is now open! Again, we apologize about these unusual circumstances during your recent stay. Dana Ruaro ……………………………………………………………. Regional Sales Manager, Westmark Hotels 127 N. Franklin... More 

London, United Kingdom
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed October 4, 2014

We stayed one night at this hotel which is located a short walk up the hill from Main Street. Juneau is very much a town of two halves: the touristy cruise ship end that has had a facelift and lots of attractive shops installed and the contrasting side which is shabby with delapidated buildings and a dodgy ambience. The hotel,... More 

Was this review helpful? Yes 3
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

I am sorry about your experience with the construction. We are still in the process of finishing the front desk from the Starbucks project. We just completed the Starbucks café in the lobby and it is now open! Again, we apologize about these unusual circumstances during your recent stay. We are in the process of updating the hotel this next... More 

San Francisco, California
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 28, 2014

Our room was very small and cramped. Bathroom was also very small. Low ceilings, dark, dingy "decor". Bed comfortable. Housekeeping staff probably do the best they can with what they've got. They replaced our soiled, crusty white stained blanket right away. Front desk staff were very helpful, friendly. Beware if you're travelling with small children, the windows open at bottom... More 

Was this review helpful? Yes 4
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

Thank you so much for taking the time to share your comments about your experience when staying at the Baranof Westmark. We have a variety of rooms at the Westmark. On your next visit to Juneau I would like to give you a tour of our rooms and show you the different room types we have to choose from. Sometimes... More 

Wyoming
Senior Contributor
48 reviews 48 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed September 25, 2014

We spent three nights there a few weeks ago. Originally we had reservations for more, but cut it back to three nights. The front desk person (shorter Asian lady) grilled her as to why. When I checked us out, the same lady said "you were not supposed to check out for three more days". I told her I knew my... More 

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Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review

We appreciate that you took the time to offer us your valued feedback. I am so sorry you were not treated very well by our front desk staff. We brought up your complaint at our staff meeting and I do apologize. We continually renovate our hotel and have just put in a new Starbucks café. We hope to see you... More 

somewhere in oregon usa
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed September 19, 2014

Well where to start. We made our reservations 6 months in advance for 2 beds. Our written confirmation clearly stated "4th floor" and that parking was available on site. We arrived on the ferry at 10pm at night. Went to check in and was told that our room was on the 2nd floor. When I said we were to be... More 

Was this review helpful? Yes 2
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Additional Information about Westmark Baranof Hotel

Address: 127 North Franklin Street, Juneau, AK 99801-1280
Location: United States > Alaska > Juneau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westmark Baranof Hotel 3*
Number of rooms: 195
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Also Known As:
Westmark Baranof Juneau
Westmark Baranof Hotel Juneau, Alaska

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