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Extended Stay America - Juneau - Shell Simmons Drive

2.5 of 5
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1800 Shell Simmons Drive, Juneau, AK 99801 (Formerly Extended Stay Deluxe )
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Extended Stay America - Juneau - Shell Simmons Drive
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Ranked #5 of 16 Hotels in Juneau
A recent review
4 of 5 stars reviewed 4 days ago
Bryan B Mildenhall, England, United Kingdom
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28 reviews from our community

Traveler rating
    11
    4
    8
    3
    2
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6
3
4
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mildenhall, England, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed two nights at the Extended Stay America. The hotel is a block from the airport and can be seen from the front doors of the terminal. It is located about a 10min drive from downtown and was clean. The breakfast could have had a few more options, but overall it was just fine for a quick business trip. I... More 

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

I travel through Juneau quite often and almost always stay there. It's walking distance to the airport. The shuttle runs from 6am to 11pm, so if you need middle of the night transportation, you'll be out of luck. The staff is awesome and very helpful.

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Yakutat, Alaska
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Being a cancer patient seeking treatment in Juneau I fell into the Best! place for recovery and personal attention at Extended Stay/ Juneau. I was also allowed to have my beloved pet for 6 weeks at the hotel. I felt a strong caring connection with the energetic staff, from their wonderful, kind Manager, to the very accomodating desk staff, shuttle... More 

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Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I appreciate you taking the time to write such a wonderful review. I'm thrilled that our staff was able to make you feel at home while you stayed in the Juneau area. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

Shelton, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

Having any parent deal with the loss of their child is something that nobody wants to do, even if their child is only 25. However I received that phone call in the middle of the night like all other parents do. When it has to do with a heroin overdose, that kicks your gut even more. Most hotels were booked... More 

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Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I appreciate you taking the time to write such a lovely review. I'm so pleased to hear that we were able to take care of you and your family in your time of need. Our thoughts continue to be with you as you cope with the loss of your son. Thank you again for choosing Extended Stay Hotels. We hope... More 

Wrangell, Alaska
Top Contributor
163 reviews 163 reviews
49 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed December 16, 2014

The rooms have been recently remodeled; they are clean and comfortable. My 7 am flight was cancelled. I had already checked out of my hotel room but the staff was gracious enough to give me my room back until noon so I could catch a couple more hours of sleep.

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1 review
5 of 5 stars Reviewed November 24, 2014

This was a fantastic stay with the Extended Stay in Juneau Alaska! I needed a place to celebrate my daughter's 12th birthday and Extended Stay was able to make the party a huge success! I rented a room and took the girls swimming, they provided extra bedding and anything we needed. The next morning the continental breakfast was good too,... More 

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Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for your great review of our property. We thoroughly enjoyed having you and the girls here for your daughter's birthday party! We are very happy to know they everyone enjoyed themselves as well, getting to enjoy many of the amenities we offer here at the Extended Stay. Thank you again for sharing your experience with us. We look... More 

Auburn, California
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 2, 2014

Twelve of us went on a fishing trip to Alaska. We had an over night stay in Juneau. On arrival our rooms were a little mixed up. After showing our paperwork they found a room for me. They said it was "comp" but I had already paid for one. The room was large and clean with a small kitchen. The... More 

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Juneau, Alaska
1 review
5 of 5 stars Reviewed September 24, 2014

I stayed for weeks at a time, off and on for business. I asked for the lamps to be removed because of my personal preference, among other requests. Great staff and great people always a clean environment, and there to help. I'll be back in Juneau in December and will definitely bring my business to the Extended Stay.

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Haines, Alaska
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 16, 2014

The "Manager" on duty seemed to be more interested in Impressing his trainee then assisting me. Demanding, not asking to see my I.D. I asked for shampoo to which he responded "there is some in your room". The last time I stayed there, there wasn't, nor was the bed made. Anyone in the hospitality business wearing a baseball cap doesn't... More 

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Lexington, Michigan
Top Contributor
95 reviews 95 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed September 1, 2014

The only place with a pool so I stayed here. The place is just average, could be better if a full time manager was on site to see to the details. There was no continental breakfast unless coffee, tea and cocoa are considered breakfast by ESA. I was told by the desk clerk that the manager has a second job... More 

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