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Prospector Hotel

3.0 of 5
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375 Whittier St., Juneau, AK 99801-1781
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Prospector Hotel
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Ranked #14 of 16 Hotels in Juneau
A recent review
4 of 5 stars reviewed 3 weeks ago
Malora B Seattle, Washington
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104 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Seattle, Washington
1 review
4 of 5 stars Reviewed 3 weeks ago

Nice little hotel with some beautiful views. It's close to the downtown area which was really convenient. Staff was very helpful and had great suggestions on what to do in town. Great place to stay if you're looking to explore what Juneau has to offer.

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1 review
1 of 5 stars Reviewed 3 weeks ago

My family and I stayed here and there was a woman named Jennifer who worked there, she was rude and got in my face and yelled as well as accused my daughter of drugs, my daughter has a form of MS and was rushed to the emergency room, the doctor couldn't reach me so he called the police to get... More 

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Haines, Alaska
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 2, 2015

I had booked a room at this hotel in February. I checked in, went to my room and sat down at the desk, just to relax a bit. Looking around, I could see a few stains on the carpet, which was no big deal. The big deal turned out to be the small black bugs that were crawling all over... More 

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Jessica M, General Manager at Prospector Hotel, responded to this review

Good afternoon, I am the General Manager here at the Prospector Hotel and we take all feedback very seriously. We want all guests to have a pleasant experience while staying with us. I know we were full that evening and am very sorry we could not move you out of our ground floor rooms. We did investigate and found that... More 

Girdwood, Alaska
Top Contributor
154 reviews 154 reviews
43 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed February 19, 2015

This hotel is really not bad. It could use some renovations but everyone is super nice. The rooms are clean. Outdated, but clean. The restaurant is OK. There's always coffee in the lobby. Housekeeping people are very friendly and accommodating. Beds are fairly comfortable. My only complaint is that my showerhead was literally the worst showerhead I have ever had... More 

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San Francisco, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 30, 2014

I had the great fortune of traveling in Alaska for work and since it was Summer and days were long, we worked ALOT. All I wanted was a clean room, a decent bed to rest for a bit and a bit of coffee in the morning. As my colleagues and I checked in, the manager announced that one of the... More 

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Wrangell, Alaska
Top Contributor
164 reviews 164 reviews
50 hotel reviews
87 helpful votes 87 helpful votes
1 of 5 stars Reviewed October 27, 2014 via mobile

My son's fiancé accompanied me on a business trip to Juneau in August. When we got to the hotel, the desk clerk told us that the comforters weren't on the bed, they were folded up in the closet because after the first night, the last guests requested that they be removed. Our thought - do they wash them!? Then he... More 

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Indianapolis, Indiana
Top Contributor
63 reviews 63 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 20, 2014

So, this is a very average motel. Nothing fancy. No special amenities. Nothing special. It serves its purpose which is to have a place to keep your stuff and sleep at night. The good: It's close to downtown. Just a 5 min. walk to Main Street which is the edge of the downtown area. The price was reasonable, although it... More 

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Austin, Texas
3 reviews 3 reviews
5 of 5 stars Reviewed October 3, 2014

We stayed in one of the Waterwing Suites. The room was huge, clean, and comfortable with a great view of the harbor. We liked having a dining space in the room so we didn't have to go out to eat every meal. We ordered room service once, and the food arrived quickly. It wasn't gourmet but a good meal and... More 

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Senior Contributor
27 reviews 27 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 21, 2014

Stayed one night Sept 5, 2014. This hotel is in a great location, the staff is friendly and accodomating, but the hotel is in need of an upgrade. The room was large and clean but very run down. It's too bad, because this could be great rather than average. A few things such as paint, new carpet and fixing the... More 

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Senior Contributor
21 reviews 21 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 17, 2014

My wife stayed here while waiting for the cruise ship to arrive next day --- nice centrally located hotel.. The male front desk staff person was very helpful and described things to do in detail. The lady at the front desk could have smiled a little bit more. Old fashioned looking but nice. Huge washrooms and big room.

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