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All 16 Juneau hotels

Prospector Hotel

3.0 of 5 Hotel   |   375 Whittier St., Juneau, AK 99801-1781
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Prospector Hotel
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Ranked #11 of 16 Hotels in Juneau
A recent review
3 of 5 stars reviewed 1 week ago
frequent_travler123 South
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96 reviews from our community

Traveler rating
    7
    28
    23
    17
    21
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24
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19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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South
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night Sept 5, 2014. This hotel is in a great location, the staff is friendly and accodomating, but the hotel is in need of an upgrade. The room was large and clean but very run down. It's too bad, because this could be great rather than average. A few things such as paint, new carpet and fixing the... More

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Toronto
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife stayed here while waiting for the cruise ship to arrive next day --- nice centrally located hotel.. The male front desk staff person was very helpful and described things to do in detail. The lady at the front desk could have smiled a little bit more. Old fashioned looking but nice. Huge washrooms and big room.

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Alvin, Texas
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 2 weeks ago

I lived in Juneau for four years, but moved back to Texas in 2008. This is my first trip back to Juneau in 6 years. I had stayed at The Prospector Hotel in the past and was always pleased with my rooms and service. This stay from September 12 - 15, 2014 was exceptional! We stayed in a Water view... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel far exceeded my expectaions! The room was huge with updated furnishings, carpets, paint. The view was partially of the harbor...beautiful! no traffic noise at all from the street. Rodney at the desk was extremely helpful assisting me with the public transportation system ( which is easy to use and plentiful) and suggestions for sightseeing. Jennifer was the manager... More

Was this review helpful? Yes 1
Seattle, Washington, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First, I would like to say the rooms themselves weren't terrible, they were sizable and decently clean. However, I have NEVER encountered such a rude employee. The general manager was rude, unhelpful and didn't even pretend to be good at her job. She had tons of attitude and made the entire check in and out experience terrible. The room was... More

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Wasilla, Alaska
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

Big rooms. Still use keys instead coded cards. Could not adjust temp in room. Good thing we were cold. It was hot. It needed updating. Only one set of pillows. Staff was friendly and helpful. Great location to downtown. Parking tight.

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

DO NOT STAY AT THIS HOTEL. Doesn't even deserve one star. There is no heat in most of the rooms, but they won't tell you that when you make reservations. They'll wait until you get there and call down to the desk to tell them the room is cold. Then they'll act surprised and offer to bring you up a... More

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Olympia, Washington
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 24, 2014

Made reservations on the hotel website without any issues. Check in was easy. Desk staff at night was helpful but day staff seemed to hide in the back room. I had to go back and ask a question and the lady didn't even get up to address me, she just sat there. We had room 415 on the end which... More

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australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 21, 2014

I arrived at the prospector a few hours early and even though it was high season, the front desk staff got me in to my room early. They also went out of their way to help put my suitcase back together when the wheels fell off. The hotel is on the outskirts of downtown. It was nicer to be a... More

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Whitehorse, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 20, 2014

The rooms were spacious and comfortable, but the hotel is undergoing renos and the state museum behind it is being torn down. So, it can be quite noisy at times. The front desk staff did not go out of their way to be helpful when we checked in during the afternoon hours, practically hiding in the back on the phone.... More

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Additional Information about Prospector Hotel

Address: 375 Whittier St., Juneau, AK 99801-1781
Location: United States > Alaska > Juneau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Prospector Hotel 3*
Number of rooms: 64
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Also Known As:
Prospector Hotel Juneau, Alaska

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