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All 16 Juneau hotels

Prospector Hotel

3.0 of 5 Hotel   |   375 Whittier St., Juneau, AK 99801-1781
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Prospector Hotel
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39%
Ranked #13 of 16 hotels in Juneau
A recent review
3 of 5 stars reviewed yesterday
Tanya J Wasilla, Alaska
  • Overview
  • Reviews (91)
  • Photos (14)
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91 people have reviewed this hotel

Traveler rating
    5
    27
    22
    16
    21
See reviews for
24
18
10
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Wasilla, Alaska
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Big rooms. Still use keys instead coded cards. Could not adjust temp in room. Good thing we were cold. It was hot. It needed updating. Only one set of pillows. Staff was friendly and helpful. Great location to downtown. Parking tight.

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1 review
1 of 5 stars Reviewed 4 days ago NEW

DO NOT STAY AT THIS HOTEL. Doesn't even deserve one star. There is no heat in most of the rooms, but they won't tell you that when you make reservations. They'll wait until you get there and call down to the desk to tell them the room is cold. Then they'll act surprised and offer to bring you up a... More

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Olympia, Washington
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Made reservations on the hotel website without any issues. Check in was easy. Desk staff at night was helpful but day staff seemed to hide in the back room. I had to go back and ask a question and the lady didn't even get up to address me, she just sat there. We had room 415 on the end which... More

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australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

I arrived at the prospector a few hours early and even though it was high season, the front desk staff got me in to my room early. They also went out of their way to help put my suitcase back together when the wheels fell off. The hotel is on the outskirts of downtown. It was nicer to be a... More

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Whitehorse, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The rooms were spacious and comfortable, but the hotel is undergoing renos and the state museum behind it is being torn down. So, it can be quite noisy at times. The front desk staff did not go out of their way to be helpful when we checked in during the afternoon hours, practically hiding in the back on the phone.... More

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Burlington, Washington
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Prospector for our sons wedding. We wanted adjoining rooms to be with our daughter's family from New York & they were so comfortable. Nice, big rooms for us to gather in plus the restaurant put on a wonderful spread of food as we hosted the rehearsal dinner. We actually enjoyed the food @ the restaurant over... More

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Juneau, Alaska
2 reviews
3 of 5 stars Reviewed 3 weeks ago

It seems most hotels in Juneau are very pricey and not very nice. Our third floor water view room was decent. It felt fairly clean but there were hairs in the bathroom and the linens were clearly worn in. The mattress was okay for a few nights. Our view was nice but there is a busy road right outside. Since... More

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Nome, Alaska
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Prospector has modest accommodations but is in a great location downtown with access to pretty much anything you could want. Free wifi that was of decent speed (a big plus in Alaska), bed was decent, with everything everything else pretty much up to par for an average hotel. It's a 10 minute drive from the airport and there is... More

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1 review
4 of 5 stars Reviewed July 24, 2014 via mobile

I arrived at the hotel to be told that there was no record of my reservation. They finally found the Hotel's paper copy of my reservation. I was told that when transferring my info from the paper copy to their computer system someone entered my arrival date the day before I arrived. Hence the reason my reservation was nonexistent. After... More

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Juneau99801, Owner at Prospector Hotel, responded to this review

Thank you for taking the time to post a positive review of your recent stay at the Prospector Hotel. I agree with you we have a great staff that work daily trying to make our guests stay as comfortable as possible. Yes, the views from the waterside rooms are spectacular and it sounds like you took advantage of our location... More

Groton, Connecticut
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 17, 2014

The hotel is conveniently located near downtown Juneau amd a short ride to Mendenhall Glacier. Most trail heads are walkable too. The room and bed were comfortable and our room had a lot of space. We have nothing bad to say about our experience and would recommend it to people. The front desk staff were helpful to us too. And... More

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Juneau99801, Owner at Prospector Hotel, responded to this review

Thank you for taking the time to add your comments here. I'm glad that you were comfortable in your room and enjoyed the free wi-fi that we have worked on long and hard to cover 100% of the property and provide plently of bandwidth for all our guests devices. Most of our rooms (except Executive Suite) are larger than standard... More

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Additional Information about Prospector Hotel

Address: 375 Whittier St., Juneau, AK 99801-1781
Location: United States > Alaska > Juneau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Prospector Hotel 3*
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Also Known As:
Prospector Hotel Juneau, Alaska

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
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Number of rooms
64

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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