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All 16 Juneau hotels

Prospector Hotel

3.0 of 5 Hotel   |   375 Whittier St., Juneau, AK 99801-1781
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Ranked #13 of 16 Hotels in Juneau
A recent review
3 of 5 stars Reviewed October 20, 2014
kristopherowens Indianapolis, Indiana
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99 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Wrangell, Alaska
Top Contributor
161 reviews 161 reviews
50 hotel reviews
84 helpful votes 84 helpful votes
1 of 5 stars Reviewed October 27, 2014 via mobile

My son's fiancé accompanied me on a business trip to Juneau in August. When we got to the hotel, the desk clerk told us that the comforters weren't on the bed, they were folded up in the closet because after the first night, the last guests requested that they be removed. Our thought - do they wash them!? Then he... More 

Was this review helpful? Yes 2
Indianapolis, Indiana
Top Contributor
59 reviews 59 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 20, 2014

So, this is a very average motel. Nothing fancy. No special amenities. Nothing special. It serves its purpose which is to have a place to keep your stuff and sleep at night. The good: It's close to downtown. Just a 5 min. walk to Main Street which is the edge of the downtown area. The price was reasonable, although it... More 

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Austin, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 3, 2014 via mobile

We stayed in one of the Waterwing Suites. The room was huge, clean, and comfortable with a great view of the harbor. We liked having a dining space in the room so we didn't have to go out to eat every meal. We ordered room service once, and the food arrived quickly. It wasn't gourmet but a good meal and... More 

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South
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 21, 2014

Stayed one night Sept 5, 2014. This hotel is in a great location, the staff is friendly and accodomating, but the hotel is in need of an upgrade. The room was large and clean but very run down. It's too bad, because this could be great rather than average. A few things such as paint, new carpet and fixing the... More 

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Toronto
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 17, 2014

My wife stayed here while waiting for the cruise ship to arrive next day --- nice centrally located hotel.. The male front desk staff person was very helpful and described things to do in detail. The lady at the front desk could have smiled a little bit more. Old fashioned looking but nice. Huge washrooms and big room.

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Alvin, Texas
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2014

I lived in Juneau for four years, but moved back to Texas in 2008. This is my first trip back to Juneau in 6 years. I had stayed at The Prospector Hotel in the past and was always pleased with my rooms and service. This stay from September 12 - 15, 2014 was exceptional! We stayed in a Water view... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

This hotel far exceeded my expectaions! The room was huge with updated furnishings, carpets, paint. The view was partially of the harbor...beautiful! no traffic noise at all from the street. Rodney at the desk was extremely helpful assisting me with the public transportation system ( which is easy to use and plentiful) and suggestions for sightseeing. Jennifer was the manager... More 

Was this review helpful? Yes 1
Seattle, Washington, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 2, 2014

First, I would like to say the rooms themselves weren't terrible, they were sizable and decently clean. However, I have NEVER encountered such a rude employee. The general manager was rude, unhelpful and didn't even pretend to be good at her job. She had tons of attitude and made the entire check in and out experience terrible. The room was... More 

Was this review helpful? Yes 1
Wasilla, Alaska
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed September 2, 2014

Big rooms. Still use keys instead coded cards. Could not adjust temp in room. Good thing we were cold. It was hot. It needed updating. Only one set of pillows. Staff was friendly and helpful. Great location to downtown. Parking tight.

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 30, 2014

DO NOT STAY AT THIS HOTEL. Doesn't even deserve one star. There is no heat in most of the rooms, but they won't tell you that when you make reservations. They'll wait until you get there and call down to the desk to tell them the room is cold. Then they'll act surprised and offer to bring you up a... More 

Was this review helpful? Yes 3
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Additional Information about Prospector Hotel

Address: 375 Whittier St., Juneau, AK 99801-1781
Phone Number:
Location: United States > Alaska > Juneau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Prospector Hotel 3*
Number of rooms: 64
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Also Known As:
Prospector Hotel Juneau, Alaska

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