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All 16 Juneau hotels

Prospector Hotel

3.0 of 5 Hotel   |   375 Whittier St., Juneau, AK 99801-1781
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Prospector Hotel
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38%
Ranked #13 of 16 hotels in Juneau
  • Overview
  • Reviews (83)
  • Photos (11)
  • Amenities
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  • Room tips (21)
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83 people have reviewed this hotel

Traveler rating
    5
    24
    19
    15
    20
See reviews for
19
17
10
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
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English first
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

I arrived at the hotel to be told that there was no record of my reservation. They finally found the Hotel's paper copy of my reservation. I was told that when transferring my info from the paper copy to their computer system someone entered my arrival date the day before I arrived. Hence the reason my reservation was nonexistent. After... More

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Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is conveniently located near downtown Juneau amd a short ride to Mendenhall Glacier. Most trail heads are walkable too. The room and bed were comfortable and our room had a lot of space. We have nothing bad to say about our experience and would recommend it to people. The front desk staff were helpful to us too. And... More

Was this review helpful? Yes
Juneau99801, Owner at Prospector Hotel, responded to this review

Thank you for taking the time to add your comments here. I'm glad that you were comfortable in your room and enjoyed the free wi-fi that we have worked on long and hard to cover 100% of the property and provide plently of bandwidth for all our guests devices. Most of our rooms (except Executive Suite) are larger than standard... More

Bremerton, Washington
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Everything was clean & all our needs were met. The staff greeted us with smiles & was excited about our adventures! We ordered room service; it was to our expectation! Our stay was 8 days & we saw & experienced so much with the help of the staff. I would recommend the Prospector & TK McGuires for your stay in... More

Was this review helpful? Yes
Juneau99801, Owner at Prospector Hotel, responded to this review

Dear Guest, Thank you for staying with us. We really appreciate your business. Rating us high on Value, Sleep Quality and Service is very satisfying, I'll share this with the hardworking front desk, housekeeping and Management team that work 7 days a week focusing on our guests needs. It sounds like you had a fantastic Juneau trip and we are... More

sierra vista, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is an older building and looks a little beat up... but the inside is in great shape, the rooms are very comfortable and the staff is excellent. It is also my opinion that the restaurant in the hotel is the best in Juneau. Definitely the place to stay being located downtown within walking distance to much of Juneau.

Was this review helpful? Yes
Juneau99801, Owner at Prospector Hotel, responded to this review

Dear Guest, Thank you for choosing the Prospector Hotel for your Juneau lodging needs. I will share your kind words with the front line staff as they are the ones working daily to assist our guests. We appreciate your rating our rooms, location and service highly, that is what we try for daily. I noticed that you took advantage of... More

Nelson, New Zealand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a very friendly welcome at 5 am when the ferry arrived and a comfortable stay. Room clean with nice decor and carpet appeared new (had my nose on it doing yoga!) Bed linen could be improved with fitted sheets and minus few small holes. Rooms have microwave, iron, hairdryer, coffee maker, TV., dining room and complementary hot drinks in... More

Was this review helpful? Yes 1
Juneau99801, Owner at Prospector Hotel, responded to this review

Thank you for staying with us while in Juneau and for taking the time to post a positive review of our hotel. We have many, many satisfied guests who for one reason or another do not take the time to let others know that we are a great lodging choice in Juneau. I agree, we do have a friendly staff... More

2 reviews
1 of 5 stars Reviewed 2 weeks ago

Showers were cold and flucuated in temperature, the restaurant was mediocre and over priced, the decor was worn and dated, the front desk was rude, loud noises, thin walls, uncomfortable beds, I would not reccomend this establishment to hitler himself.

Was this review helpful? Yes
Juneau99801, Owner at Prospector Hotel, responded to this review

Dear Guest, I am sorry that your stay was not satisfactory. I had recently stayed here a week and did not find any of the items that you listed lacking. I hope you left a work request at the front desk, as possibly the valve in the shower needs replacement. I will share your comments with the staff so that... More

Whitehorse, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The outside of the hotel did not seem to bode well for our team's stay. It looked tired and dated. That said, the front desk service was very friendly and helpful, and the rooms, while nothing really special, were clean and the beds quite comfortable. The location is quite convenient, and is easy to get to both from the airport... More

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Juneau99801, Owner at Prospector Hotel, responded to this review

Thank you for your positive comments. I hope that your soccer team performed well after resting at our hotel. We are working on improvements to the exterior of the hotel, but as you can imagine being from Whitehorse, the elements in Juneau are constantly battling us and our building. At this time we are investing in improving our parking deck... More

Skagway, Alaska
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked a room here two weeks in advance through Expedia and had confirmations from the hotel as well as Expedia. When we arrived the front desk man was rude and unapologetic and said it wasn't their fault that Expedia promised us a suite with two beds. They did offer a room with one bed and one roll away cot.... More

Was this review helpful? Yes 2
Juneau99801, Owner at Prospector Hotel, responded to this review

I am very sorry that this overbooking happened and that we did not handle it like I know that we can. We are discussing this as a team so that if an overbooking happens to a future guest we will be better trained to cope with the circumstances and offer solutuions and ideas that could make this less traumatic to... More

Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Hotel is average with a good view of the harbour and within walking distance of downtown Juneau. The staff was friendly. Our room was clean. The bed sagged. A place to lay your head but not a place to hang out.

Was this review helpful? Yes
Juneau99801, Owner at Prospector Hotel, responded to this review

Thank you for taking the time to post your comments about your stay. You rated our Value, location and stay positively. We are trying to get over the hurdle of just an average stay. Our staff does make a positive difference and we appreciate your noting the service was good. We will continue to invest in the property to improve... More

Anchorage, Alaska
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 3, 2014

Prospector Hotel is in very serious need of deep cleaning and renovation. My bad feeling started when we entered the lobby from the garage and observed dirty, saggy furniture and poor paint choices on the walls. The room was spacious but so uninviting and oh so dirty! Caulking around the tub and sink had gray mold spots, the floor had... More

Was this review helpful? Yes 1
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Additional Information about Prospector Hotel

Address: 375 Whittier St., Juneau, AK 99801-1781
Location: United States > Alaska > Juneau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Prospector Hotel 3*
Reservation Options:
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Also Known As:
Prospector Hotel Juneau, Alaska

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Class
Number of rooms
64

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