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Palma Real Hotel & Casino

AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica
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1 room 1 adult
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Palma Real Hotel & Casino
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247 Reviews from our TripAdvisor Community

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uk
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I found this to be a fairly standard 3-4* hotel, it has most of the features you will need for a business stopover or a couple of nights before flying. The room was clean and tidy, internet was provided and fast enough. Beds were comfortable and the bedding was clean. Air conditioning worked ok but was quite loud. The location... More 

Helpful?
Thank j100_99
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for selecting us during your visit to San Jose. We are glad everything went well during your stay and that our services and facilities were up to your expectations. Our hotel is located at Sabana Norte, residential area, close to downtown but away from the noise and busy traffic of the center. Also our location provides... More 

Jacksonville, Florida
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed overnight on my way to the Osa Peninsula, then stayed again 2 nights on my way back to Florida. Jose the Concierge was more than accommodating and set me up with a tour on my last day there. The entire staff was more than helpful. From the welcome drink they bring you when you first arrive, to the... More 

Helpful?
Thank bocavista
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for selecting us during your visit to San Jose, we are happy to see that you had a great stay and that our services, location and facilities were up to your expectations. At our hotel we will always offer the best service to our clients’ all our staff will be alert on our guests needs and... More 

Oakville, Ontario
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for one night in between flights. Rooms were clean and comfortable and the air-conditioning worked extremely well. We ended up having a drink at the bar as well as eating in the restaurant for dinner. Everything was very good. Not too much going on in the hotel people wise but everything was fresh and good. If you are... More 

Helpful?
Thank mchisholm
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest We are glad to see that you had a good stay at our hotel. What our clients’ think is very important to us, is the best way to improve and offer a better service every day. Our staff will always be alert on our guests’ requests and will work diligently to help make their stays better. At our... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We booked this a bit more expensive accommodation because they offered on the website free Airport transfer. When we arrived they told us that a transfer is not possible - all seats in the transfer car were already booked. Their reaction was not at all suitable for a 4 star hotel. We really needed to go to the airport so... More 

Helpful?
Thank Sabine A
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Sabine We are sorry to see that you had problems regarding the free shuttle we offer, this service is free from the hotel to the airport and also to pick our guests up at the airport. The only restriction it has, is that it must be booked with our reservations staff 48 hours before arriving or departure, our reservations... More 

Travelers are raving about these San Jose hotels

Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed December 28, 2015 via mobile

I'm not sure how this hotel gets a 4 star rating - I would put it at a solid 3 star. First, let me say that the staff are amazingly nice and accommodating. Whatever you want/need they seem genuinely eager to help. As for the hotel itself, it seems to me that it likely had its hay day a few... More 

Helpful?
Thank Hotel_Sam
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for your comments, all our clients’ suggestions are more than welcome, this way can correct whatever our guests think needs more attention and offer a better service every day. We have taken note of all your observations and are taking immediate actions to correct them. We focus always on giving the best quality of service and... More 

Nicaragua
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed December 27, 2015

I was in San Jose for a long weekend and stayed in a Junior Suite on the 2nd floor. I never experienced the casino but my stay was very comfortable and a value. The staff were very courteous, skilled and responsive. I do have to note that I was very surprised at the very poor quality of the food in... More 

Helpful?
Thank RobertoB2112
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear client Thank you for sharing details of your stay in our hotel. All the comments and suggestions from our clients’ are very important to us, is the best way to improve and offer a better service every day. We have taken note of your observations regarding our breakfast, our general manager will tend to them personally. We thank you... More 

Sao Paulo, SP
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 26, 2015 via mobile

A nice clean hotel somewhat near downtown San Jose, 100m from La Sabana park - a nice place to jog or read a book on a sunday afternoon. The staf - as the overall population - is friendly and helpful and will try to accomodate your needs to the best of their ability. Free wi-fi is surprisingly fast - beats... More 

Helpful?
Thank ArielSbg
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for selectins us during your visit to San Jose. We are glad you had a great stay and that our services and facilities we up to your expectations. Our hotel is located in Sabana Norte, close to downtown but away from all the noise and busy life of the center. Among our services you will find... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed October 12, 2015 via mobile

The staff went above and beyond for my partner and I. We only stayed outr first night in San José as we had a friend in town to stay with but the staff didn't mind us using the hotel as a hub for taxi pick ups, wifi and a place to grab a drink. They helped us with directions, book... More 

Helpful?
Thank Brittney G
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Britney Thank you for rating us here on Tripadvisor. We are glad to see that everything went well during your stay at our hotel and that our staff could make the difference. All of us at Palma Real Hotel and Casino are always allert on our clients' needs and will try to help them in any way we can.... More 

Hollingbourne, United Kingdom
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 16, 2015

This hotel is modern with good air conditioning and is close to the Parc Sabana, There are a few restaurants within walking distance as well as the National Stadium. The restaurant offered a good breakfast and the rooms were comfortable. Additionally the staff were friendly and helpful.

Helpful?
Thank ruralrider2015
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest Thank you for rating us on Tripadvisor. It is very important for us to hear what our clients think of our facilities and services. We are happy to see that you had a great stay and that everything was up to your expectations. Our location is ideal for a stay in San Jose. We are located in Sabana... More 

Clovis, California
Level Contributor
199 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed August 12, 2015

Check in was very good. Exchanged USD for Colon's at a reasonable rate. Room was comfortable and clean, although A/C is a bit tired and slow to cool down the room. Restaurant was well staffed, although selection was limited. Hotel seems to cater to bus loads of tourists whom are there for 1 night. Very little in walking distance for... More 

Helpful?
1 Thank Tracy H
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Tracy, Thank you for sharing details of your stay with us here on Tripadvisor. We are glad to see that you had a good stay and that our services and facilities were of your liking. We are located in Sabana Norte, a starting point to any plans you might have during your visit to Costa Rica. Aside from the... More 

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