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Palma Real Hotel & Casino

AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica
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1 room 1 guest
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Palma Real Hotel & Casino
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224 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Clovis, California
Level Contributor
146 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Check in was very good. Exchanged USD for Colon's at a reasonable rate. Room was comfortable and clean, although A/C is a bit tired and slow to cool down the room. Restaurant was well staffed, although selection was limited. Hotel seems to cater to bus loads of tourists whom are there for 1 night. Very little in walking distance for... More 

Was this review helpful? Yes 1
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Tracy, Thank you for sharing details of your stay with us here on Tripadvisor. We are glad to see that you had a good stay and that our services and facilities were of your liking. We are located in Sabana Norte, a starting point to any plans you might have during your visit to Costa Rica. Aside from the... More 

Telford, United Kingdom
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here on our arrival in Costa Rica. A good hotel, clean and friendly staff. A HUGE mention to Alfred to who looked after us and helped us until our luggage was reunited with us when it had been lost in transit. A credit to the hotel. A safe, fresh coffee brewer and wifi in the rooms. No complaints.

Was this review helpful? Yes 2
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for sharing your experience at our hotel here on Tripadvisor, one of the most important sites for travelers in the world. We are happy to see that you had a great stay and that our services as well as our staff made your stay a memorable event. Our rooms are designed for the best comfort, we... More 

Jersey City, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 22, 2015

The hotel was in walking distance of quite a few restaurants,parks. It was very quiet and clean. We came down with about 8 friends for a engagement party, it was our first time visiting the country. Everyone enjoyed the free breakfast to start off the day.

Was this review helpful? Yes
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Allen, We are glad to see that your stay at our hotel was great and that our location and facilities were key to make this trip a success. We are located in Sabana Norte, which is the perfect starting point to any travel plan you might have during your visit to Costa Rica, for there are plenty of restaurants... More 

Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed July 18, 2015

Hotel is very simple and overpriced. Rooms were clean, but a bit noisy. Windows need double glazing. Also the breakfast had a very poor choice for food and quality of the food was not great. The staff were friendly, however there are better hotels in the San Jose.

Was this review helpful? Yes
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Milena Thank you for rating us on Tripadvisor. It is very important for us to hear what our clients think about our hotel, listening to our guests’ suggestions is the best way to improve and correct whatever they might think we are lacking. We have taken note and sent your observations directly to our general manager, who will be... More 

Travelers are raving about these San Jose hotels

Ojochal, Costa Rica
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 30, 2015

A very nice, clean and conveniant hotel located in Sabana Norte, just north of the park. Close to museums, banks, ARCR, Sabana Park, restaurants, central avenue walking street and much more. Excellent breakfasts included, even a mini bar, refrigerator, coffee maker and safe in each room. Plenty of taxis right out the door waiting to take you anywhere you want.... More 

Was this review helpful? Yes
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for your review at Tripadvisor. It is for us very important to hear from our guests’ point of view how everything is at our hotel. We are glad you found our facilities and services to your liking and that our location was ideal during your visit to San Jose. We are located in an area which... More 

Level Contributor
2 reviews
3 of 5 stars Reviewed June 13, 2015

The room was definitely sufficient and clean for my standards. The beds were comfortable. I had a flight at 1 AM Sunday from SJO airport and was arriving from Tamarindo early in the morning on Saturday so just wanted a room to freshen up, sleep and relax before my flight back during the middle of the night. The only reason... More 

Was this review helpful? Yes
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Chalani, Thank you for reviewing us on TripAdvisor, one of the most important traveler sites. We are sorry there were some problems during your stay at our hotel. We always try to help our guests in the best way possible. Regarding transportation, we ask our guests to let us know with a minimum of 48 hours in advance of... More 

Miami, Florida
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 19, 2015

Great for business travel, comfortable and well located. Service was great with the exception of the restaurant, where the personnel was more interested in their own life concerns than in the attention to the guests. Friendliest personnel were the guys at the reception especially the morning shift fellow. Beverages and food are expensive and mediocre. Taxi drivers are horrifyingly expensive.... More 

Was this review helpful? Yes
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest Thank you for reviewing us on Tripadvisor; knowing how guests’ stays were is the best way to maintain quality service and also helps us to correct whatever our clients’ think needs improvement. Regarding transportation, we offer a free shuttle from and to the airport; this service can be arranged at our front desk or via email with at... More 

1 review
4 of 5 stars Reviewed March 3, 2015

Stayed at Palma for four days whilst attending a seminar at nearby Crowne Plaza Hotel. Found Juan and Javier extremely helpful! Pura vida! Breakfast was great but that was the only meal I took at the hotel. My room on third floor was fine.

Was this review helpful? Yes
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Bob, Thank you for sharing your experience at our hotel here on Tripadvisor. We can see that you had a great stay and that our services and facilities were of your liking. It is of the utmost importance for us to hear of our clients’ stays. We use all the comments and suggestions to help us improve in order... More 

Seguin Falls, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 26, 2015

I stayed there on two separate occasions and found the service to be excellent both times. My room was comfortable but there was no view. Buffet breakfast is included. There is a business centre on the third floor which I used a lot since I had not brought my laptop with me. There was espresso machine there for free coffee.... More 

Was this review helpful? Yes
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Marilyn Thank you for reviewing us here on Tripadvisor. We are glad to see that you had a great stay. It is fantastic that you were able to use and enjoy our services and that our business center was of help during your stay. We are sorry you couldn’t use the free shuttle; to avoid running out of space,... More 

Buenos Aires, Argentina
Level Contributor
134 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed February 12, 2015

Stayed for two nights, great staff, very friendly. My room was clean and spacious, but a bit worn, and my "view" from what was supposed to be an upgraded suite, was looking at the airconditioning units on the roof of one section of the hotel - and any further view was blocked. The room lacked in outlets - there was... More 

Was this review helpful? Yes 2
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Guest, Thank you for sharing your experience at our hotel with us; hearing what our clients have to say about their stays is the best way to improve and be able to keep giving high quality of service in all areas. We thank you for your observations and all your suggestions have already being transferred to the management department... More 

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