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All 85 San Jose hotels

Sheraton San Jose Hotel

4.0 of 5 Hotel   |   Route 27, 350 Metros Oeste Multiplaza, San Jose 10203, Costa Rica
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Sheraton San Jose Hotel
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93%
Ranked #8 of 85 hotels in San Jose
A recent review
5 of 5 stars reviewed 2 days ago
VanCosta Vancouver & Costa Rica
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50 people have reviewed this hotel

Traveler rating
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    1
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
Vancouver & Costa Rica
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Sheraton is by far the most modern hotel in San Jose. Rooms are comfy, there's a pool table in the lobby, and sports are available for viewing in the lobby bar and casino. There's a great restaurant in the lobby area and another on the rooftop which also turns into a lounge. Once you're at the hotel, there's really... More

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Green Bay, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Stayed one night at the Sheraton before going to beach for a week. The hotel is new and very beautiful. They have every amenity available, fast wifi, great rooftop pool with amazing views of the city, nice gym, awesome breakfast buffet,etc. about twenty mins from airport but worth the trip.

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Bonn, Germany
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

stayed the first 2 nights in costa rica here, good place to arrive and plan the rest of the journey, well equiped hotel, all you need is provided, breakfast is included with a variety of local and international food, no better place to start or end your visit, shuttle to the airport is 35 USD one way, free shuttle to... More

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Dario G, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Samitomo We really appreciate your kind comment of your last stay with us. Its great to know you enjoy our room and facilities, such as the shuttle service the Multiplaza Mall. We have incluiding a variety of local and international breakfast options, its great to know it was a top for you. We hope to have the honor to... More

Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is very nicely decorated, the staff is very welcoming and helpful. It is located right on the side of the highway but you don't hear a sound. The roof top terrace and restaurant are very inviting with a beautiful view of the city and the mountains and a hip deco. The gym is equipped with the best type... More

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Dario G, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Valerie M Its a pleasure to know your stay was a great one. Thank you for your kind comments regarding your stay with us. Our main goal as a company is our guest satisfaction and its an honor to know you enjoy our hotel facilities and entertaiment options. Hopefully we have the opportunity to have you again as our... More

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed with my family and it was a below average experience. The only thing going for this hotel is that its new and has nice spacious rooms. I'm a GOLD SPG member and asked for an upgrade. After more than 20 minutes of discussion in Spanish, I was given a corner room. The window had a HUGE crack in it,... More

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Dario G, General Manager at Sheraton San Jose Hotel, responded to this review

Dear S M Thank you for taking the time to let us know your comments and suggestions about your last stay with us. It’s a shame to know the inconveniences you had during your visit at the hotel. My apologies for the situations listed in your comment. Our main purpose is our guest satisfaction and this kind of situations doesn’t... More

Illinois
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Sheraton is very nice, but you really can't walk around the area. There is a Casino connected to it. The staff was very nice, but did not follow through with confirmations. We booked a couple of tours through them, but had to call the front desk several times to find out the pickup times and if the bookings had... More

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Dario G, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Illinois Travelnut Thank you for taking the time to let us know your comments of your last stay with us. I really appreciate this as is our way to improve day to day. My apologies for the inconvenience you found with the tour confirmation and restaurant service. I would like to assure this kind of situations doesn’t reflect our... More

Dallas, Texas
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

A Sheraton trying to be like a "W." Been open for over six months and have not yet figured out the simple things Since December, I have stayed at this hotel 4 times. Each time has had some kind of issue resulting in consistently poor service deserving the single star rating. All of the issues indicate bad management. After having... More

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Dario G, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Sangster Thank you for contacting us and all your comments to our property. We want to reach you and give you a better impression about all our services and our administration. We havent received any comment but we can assure you that every guest and every feedback it´s so important for us and personally for me. Definitely we want... More

San Jose, Costa Rica
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had an overnight stay with my wife on February 21st and we truly enjoyed this hotel. The Décor is really hip and trendy. This is a place in which you can both relax and have a good time. There is a shuttle to Multiplaza Mall running every hour, for those in need to grab a snack or a shopping... More

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Dario G, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Adrian _ VQ Thank you for your kind comments regarding your visit to our hotel. It’s a pleasure to know you enjoy our hotel services and facilities. We have taken in consideration your suggestions regarding the bathroom isolation, and inform to our Maintenance manager to find a solution for this. It will be a pleasure for us to have... More

Miami, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 11, 2014 via mobile

The Hotel is new, nice decor. However, personnel seem to not pay attention to clients needs.asked for a return service from Multiplaza and the taxi (that workd for the hotel) never came back to pick me up. Had to ask twice in two days to set the AC in the room. Asked the event planner for a event points card... More

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Dario G, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Sismo Thank you very much for taking your time to let us know your opinion. We really appreciate your comments as is our way to improve our service and to guarantee our guest a memorable stay. My apologies for the inconvenience you found with the pickup service to Multiplaza Mall and the air conditioning. I would like to assure... More

Baltimore,MD
Top Contributor
196 reviews 196 reviews
56 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed March 8, 2014

You will love staying in this new Sheraton hotel in the upscale area --Escazu. The rooms are modern--large--with comfortable bedding. A varied and excellent breakfast is included in the room rate. You have a Casino next door for entertainment and a rooftop Casino restaurant with Wonderful views of San Jose and great food. A free shuttle is offered every hour... More

Was this review helpful? Yes
Dario G, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Suzane PC Thank you very much for taking your time to fill lets us know your opinion of your last stay with us. We really appreciate your comments as is our way to improve our service and to guarantee our guest a memorable stay. I am really pleased to know your stays with us was a memorable one, to... More

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Additional Information about Sheraton San Jose Hotel

Also Known As:
Sheraton San Jose Hotel Costa Rica
Address: Route 27, 350 Metros Oeste Multiplaza, San Jose 10203, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in San Jose
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton San Jose Hotel 4*
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