We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 85 San Jose hotels

Sheraton San Jose Hotel

4.0 of 5 Hotel   |   Route 27, 350 Metros Oeste Multiplaza, San Jose 10203, Costa Rica
Hotel amenities
Save Saved
You added Sheraton San Jose Hotel to your Saves list
Sheraton San Jose Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
88%
Ranked #11 of 85 hotels in San Jose
A recent review
4 of 5 stars reviewed 2 weeks ago
Hosmith M Miami, Florida
  • Overview
  • Reviews (72)
  • Photos (49)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (16)
  • More
Write a Review

72 people have reviewed this hotel

Traveler rating
    43
    21
    3
    3
    2
See reviews for
10
19
2
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Miami, Florida
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for the first time and although it's been open for more than a year, it still looks and smells brand new. The view from the room is spectacular as it is surrounded by mountains and more important, relatively close to the airport. As far a dining goes, the breakfast buffet was typical, omelet station, cheese board and cold... More

Was this review helpful? Yes 4
London
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for three nights at the end of my trip! All of the security guards and staff were exceptionally friendly and very helpful. The rooms were very clean and the breakfast was fantastic! Came down late a few minutes one morning and they kindly put a breakfast plate together for me! Overall I had a very easy and... More

Was this review helpful? Yes 1
Cesar R, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Hannahlui Thanks for your kind comments from your last stay with us. It’s always a pleasure to know our guest have a great time in our hotel, and to know the breakfast and room were a top for you. Our staff is committed with our guest and will try to make your stay a pleasant one. My apologies for... More

Santiago, Chile
Top Contributor
68 reviews 68 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent 3 nights at this hotel and had an amazing experience. The hotel is quite new, rooms are very large and comfortable, very well decorated with lots of amenities we could think about it, sleeping quality is awesome, beds and lines are great. So are the bathroom, very spacious and clean too. On Roof top there's a nice bar... More

Was this review helpful? Yes 1
Cesar R, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Lubonini My gratitude for your comment from our property. It’s a pleasure to know you have a great stay with us and that our hotel fully satisfied your needs. We hope to have you again as our guest and to ensure you again a pleasant stay. More

Foxridge
Contributor
14 reviews 14 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is our second time staying at the Sheraton. We had a wonderful experience there. The beds were so awesome they were so comfortable. The staff made us feel welcomed gave us all of the amenities advised us where we could go to eat you gave us just everything. If you're looking for place that you can relax that's comfortable... More

Was this review helpful? Yes 1
Cesar R, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Storminfoxridge Thank you for your kind comments regarding your stay in our hotel. It’s a pleasure to know your stay was a pleasant one, and that you enjoy our hotel facilities and customer service. I extend our special thanks and we hope to see you as our guest again. More

Puerto Viejo, Costa Rica
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 14, 2014 via mobile

First of all, this hotel is not in San Jose. It is clearly in Escazu. I had a hard time finding it on TA. I live in Costa Rica for 10 years and it has been interesting watching these new chains move in. After living in a developing country for a while, one often welcomes business, services and products from... More

Was this review helpful? Yes
Cesar R, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Colinsito My special thanks for taking your time on inform us about the experience you have on your last stay with us. Our goal is to have satisficed guest that enjoy our property. We are taking your suggestions regarding our food quality and highly appreciate them. We hope we have the pleasure to have you again as our guest. More

San Diego
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 9, 2014

This was a nice and clean hotel. The beds were very comfortable and the shower was nice and relaxing. We showed up a little early but they had a room ready for us right away. The breakfast was also very good for being included in the price of the room.

Was this review helpful? Yes 1
Cesar R, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Vanessa C It’s great to know you enjoy our hotel facilities and rooms. Our main goal as a company is to have happy and satisfied guests, and it’s part of our work philosophy to do the extra mile for our guest. We hope we have the opportunity to have you again as our guest. More

Gothenburg, Sweden
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 5, 2014

We stayed here the last night before flying home from Costa Rica and the main reason why we wanted to stay here was because the pool looked really inviting with the view and all. When we arrived around 2pm the pool was empty of water and all the nice outdoor sofas and seatings were put away. Even during the evening... More

Was this review helpful? Yes 2
Cesar R, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Tolvan Thank you very much for taking your time let us know your opinion. We really appreciate your comments as is our way to improve our service and to guarantee our guest a memorable stay. My apologies for the inconvenience you had during your stay with us. This kind of situations don’t reflect our real commitment with our guest.... More

Tamarindo, Costa Rica
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 1, 2014

Clean, modern, reasonably priced and well appointed and ideally located! This is the perfect hotel to use as a base while visiting San Jose! It's located just off the 27 with its own off ramp and easy access to getting back on the 27. Also it's directly adjacent to the Multiplaza and very close to PriceSmart for any shopping needs... More

Was this review helpful? Yes 3
Cesar R, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Sea2believe My special gratitude for your kind comments from the hotel. We work hard to deliver to our guest an special experience when they stayed with us. It will be a plesure to have you as our guest again. More

miami,fl
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 1, 2014

The hotel is new and very modern with a hip retro modern decor. My favorite part are that the rooms are big with very comfortable beds and rain showers in the bathrooms. I really liked the rooftop with the small infinity style pool and bar/restaurant area with views of the city. The staff is friendly and tries to be helpful... More

Was this review helpful? Yes 1
Cesar R, General Manager at Sheraton San Jose Hotel, responded to this review

Dear Poysoniv We really appreciate your comments from your last experience in our hotel, we gladly invite you to visit us again in the future. I am really happy to know the breakfast was a top for you, we have been working to deliver a full breakfast including local options for our guests. We have taken in consideration your suggestions... More

Park City, Utah
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2014

Amazing service, lovely property, wonderful breakfast included. Ate at the restaurant for dinner and it was perfect. Perfectly prepared snapper. The service was so hospitable that I was amazed. So friendly and helpful, yet not overly friendly or solicitous. Very luxurious feel.

Was this review helpful? Yes 1
Cesar R, General Manager at Sheraton San Jose Hotel, responded to this review

My special thanks for your comments. It’s a pleasure to know your stay was a pleasant one and that you enjoy our property facilities and restaurant. Our main goal is our guest satisfaction and to fulfill all of your needs as guest. we hope to have you as our guest in the future. More

Owners: What's your side of the story?
If you own or manage Sheraton San Jose Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton San Jose Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton San Jose Hotel

Address: Route 27, 350 Metros Oeste Multiplaza, San Jose 10203, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton San Jose Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Media 8, Inc., Hotels.com, Priceline, Cheap Tickets, Expedia, Tingo, BookingOdigeoWL and Venere so you can book your Sheraton San Jose Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton San Jose Hotel Costa Rica

49 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (20)
Viewed
Pool/beach area (1)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
View from room (2)
Viewed
Bathroom (3)
Viewed
Family/play areas (4)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Room/suite (9)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (7)
Viewed
Dining (8)
Viewed
Family/play areas (3)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in San Jose with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in San Jose
Hotel Class
Number of rooms
171

Questions & Answers

Questions? Get answers from Sheraton San Jose Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer