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All 86 San Jose hotels

Hotel Mona Lisa

Avenida 11 & Calle 3 bis | Barrio Amon, San Jose 10, Costa Rica
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Hotel Mona Lisa
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87%
Ranked #15 of 86 Hotels in San Jose
A recent review
5 of 5 stars reviewed 6 days ago
Aligenie Waitakere, Auckland, New Zealand
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133 reviews from our community

Traveler rating
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6
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11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waitakere, Auckland, New Zealand
1 review
5 of 5 stars Reviewed 6 days ago NEW

Travelled to San Jose in September, stayed at the Mona Lisa . Glad I picked here on the recommendation of my tour operator . For the price paid you probably will not find much better value for money in SJ , was close enough to the centre of the city to be convenient to everything , close to the markets... More

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Tempe, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel mona lisa is a good bargain hunters find. Rooms are decent and you cant beat the price. Helmuth and Guy will take care of you and assist you with anything you might need. Good place to stay if you are looking for a room in barrio amon.

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Springfield, Massachusetts, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

...and their staff will do whatever they can to ensure an pleasant stay. They care about customer service. A quiet, comfortable room at a decent price plus good service. I see no need to look elsewhere.

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Los Angeles, California
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Heed warnings from other travelers: this hotel is indeed a shady outfit, full of drug-dealing prostitutes whose presence seems to be condoned by management. The "safes" are not exactly safe, you can easily pick them up and carry them out of the room. My credit card was charged twice for a single night stay. I was charged different amounts for... More

Was this review helpful? Yes 3
Guy G, Guest Relations Manager at Hotel Mona Lisa, responded to this review

Well, I hope Tripadvisor allows this answer to be printed. It's really not right that a guest is allowed to write a review that is not true unless we are allowed to respond to it. I spoke to the General Manager and everyone that was in contact with this guest. This client was given a special discount on his room.... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Guy is definitely the person you should contact as he has a good track record with customer service. Every time I stay at the Mona Lisa, the service is excellent. He to include both the owners of the Mona Lisa go out of their way to ensure you have a comfortable experience. I will only stay there every time I'm... More

Was this review helpful? Yes
Guy G, Guest Relations Manager at Hotel Mona Lisa, responded to this review

James, Thank you so much for the wonderful review you wrote. We're all here at the Hotel Mona Lisa happy to Serve you to make your stay as much FUN as possible. We all look forward to your next visit. Thanks again for staying with us and Pura Vida, Guy and the staff of the Mona Lisa More

Berkeley, California
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I had a somewhat bewildering experience at this hotel. It began when I lost the key to my safe, where I was keeping about $1400. The sign said that the hotel is not responsible for the money kept within the safe -- fair enough. I hurried to the manager to inform him that I had lost my key and asked... More

Was this review helpful? Yes 4
Guy G, Guest Relations Manager at Hotel Mona Lisa, responded to this review

Ben, So sorry to hear you had a problem with your safe. We have signs all over the hotel and in the rooms that we can't be responsible for anything left in the safe. Guests have the only key to the safe and if you bring a guest to your room and they get a hold of your key we... More

Savannah, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago

I spent 5 days at Hotel Mona Lisa and found all the staff members very polite and helpful from the front desk, bartenders and waitresses, to the house keepers. Guy was very helpful in setting up my reservation and this is the third time I spent at the hotel. The pricing per room was extremely fair vs. other hotels in... More

Was this review helpful? Yes
Guy G, Guest Relations Manager at Hotel Mona Lisa, responded to this review

So Happy to hear you enjoyed your stay again with us. All the staff try their best to make your stay as pleasant as possible,. Hope to see you again soon. Director of Guest Services - Guy Grand More

Tampa, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

This was my 4th stay at the Mona Lisa and it just keeps getting better. The whole staff from top to bottom are 2nd to none. If you are looking to have a great over all experience in San Jose this is the place to stay. Everyone is so friendly and cater to your every want and need. Guy Grand,... More

Was this review helpful? Yes
Guy G, Guest Relations Manager at Hotel Mona Lisa, responded to this review

Brad, Thank you so much for the very kind review you wrote. It's always a pleasure having you and your friends stay with us. I can't believe it's already your fourth trip to the Mona Lisa. All the staff treat you like family because you are family. Thanks for all the gifts you brought and we all look forward to... More

1 review
5 of 5 stars Reviewed September 19, 2014

I spent three nights with two other friends in Mona Lisa Hotel this week. I was very impressed with the management and staff, the quality of rooms, and the front desk service. I had stayed there before. Rooms have been upgraded with new beds and safes; very clean, and nice air-conditions. The poker room is lots of fun. It is... More

Was this review helpful? Yes
Guy G, Guest Relations Manager at Hotel Mona Lisa, responded to this review

Fred, Bobby and Jay Thanks so much for visiting us again. It's always a pleasure to serve you gentlemen. Thanks for all the positive feedback and we look forward to serving you again on your next trip to San Jose. Pura Vida, Guy Director of Guest Services More

Midland, Texas, United States
1 review
5 of 5 stars Reviewed September 11, 2014

Driver from the airport recommended it so I took a look and liked it. More of a modern building with a classic feel. Everything is updated. English speaking hotel staff, great restaurant, great $1-$2 no limit hold'em game every day, lots of other interesting and successful visitors from the states, really good price for the room, great location, and I... More

Was this review helpful? Yes
Guy G, Guest Relations Manager at Hotel Mona Lisa, responded to this review

George, So glad the airport taxi driver brought you to us at the Mona Lisa. Seems to happen a lot with the taxi drivers bringing people to us. Very happy to hear you enjoyed your stay with us and we hope to serve you again in the near future. Thanks for the kind review. Pura Vida, Guy Director of Guest... More

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Additional Information about Hotel Mona Lisa

Address: Avenida 11 & Calle 3 bis | Barrio Amon, San Jose 10, Costa Rica
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range (Based on Average Rates): $
Number of rooms: 93
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Also Known As:
Hotel Mona Lisa Costa Rica/San Jose

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