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Cocoon Hotel

Calle Central, Avenida 9, San Jose 1000, Costa Rica
Hotel amenities
Cocoon Hotel
Ranked #36 of 87 hotels in San Jose
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51 reviews from our community

    Trip type
Traveler rating
    18
    18
    8
    3
    4
Date Rating
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 27, 2013 via mobile

We booked this "hotel" on the recommendations of travellers submitted reports and photos published on TA. Sadly for us we forgot to read between the lines of all reports and did not notice the warning signs and were lured by attractive prices and photos. As a quick summary we can only say that if you do not belong to the... More

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San Diego, California
2 reviews
2 of 5 stars Reviewed April 25, 2013

My husband and I traveled the second week of March 2013. The location was pretty close to all the main point of tourist interest. My husband went out to fetch dinner on one of the nights and did not have any issues walking around the neighborhood after night. There is a security guard who is patroling the front at night... More

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Saarbrucken, Germany
1 review
1 of 5 stars Reviewed April 2, 2013 via mobile

We stayed 2 nights in this Hotel that we booked over booking.com. After a few days i saw that they charged the room two times. After calling them 3 or 4 times and send a few mails i must say that they dont want to solve the problem!! First they send mails that everything is clear and they will give... More

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Ximena G, General Manager at Cocoon Hotel, responded to this review
April 5, 2013

Dear Traveler _KACA We are more than sorry about the situation and the bad experience you had with us. In fact we are working directly with booking.com so they can help us reach your problem so we can solve it as soon as possible. We had a problem with our system so that is why was so hard for us... More

Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 31, 2013

I never would have thought the hotel would be like this. It is in a not so great looking neighborhood in San Jose but the moment we stepped in the door it was a whole different feeling and vibe. Staff was helpful, carrying our bags to our room. The room was a bit stark but that's he vibe of the... More

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Celje, Slovenia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 25, 2013

The hotel is located about 10-15 minutes walk on Calle central from downtown San Jose. The location of the hotel is as safe as many others in downtown San Jose, we didnt' feel exceptionally unsafe when walking to or from hotel. The young bilingual (english & spanish) staff is very friendly and helpful. They know enough about the area and... More

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Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 18, 2013

Excellent hotel, very clean. We spent one night at the end of the trip and it was a great experience. Hot water, a good breakfast. Very good location. The best point was its manager, Ximena Saenz. She was amazing - professional, smiling and pleasant. She helped us a lot with good information about the area.

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Ximena G, Manager at Cocoon Hotel, responded to this review
March 20, 2013

Dear Tel Aviv I am really glad you enjoyed our stay with us. For me was a pleasure to help you with your vacation and giving some tips so you could enjoy our country. Please let me know the next time you come to Costa Rica, it would more than happy to having you here. Best Regards More

EAGLE MOUNTAIN
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 10, 2013

I guess it should have been a warning when there was a prostitute on the corner. We travel all over the world and felt more threatened here than any place we stayed... We have another night booked in a few days on our way out of Costa Rica and are walking away from our reservation despite losing our payment. Dirty,... More

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Ximena G, General Manager at Cocoon Hotel, responded to this review
March 20, 2013

Dear DaveDespain We are really sorry that you didnt had a good stay in Cocoon. The hotel is going to check your review and work in all the things you put. Please let me know the next time you come to Costa Rica so I can contact you and apologize for all the incidents. regards, More

Los Angeles, California
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 8, 2013

As other reviewers have said, it's a little bit out of the way, but a good value hotel: room is nicely furnished, albeit the overhead lighting is a bit dark, lobby is very handsome, helpful staff and excellent breakfast. Personally, we didn't feel unsafe in this neighborhood.

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Ximena G, Manager at Cocoon Hotel, responded to this review
March 20, 2013

Dear Nu2thailand. Thank you very much for your review. We are glad you had a good time in Cocoon. We are working really hard on security so people can feel more save and for your comments we can see that all the things the town and ourselves are doing is working. We appreciate your comment about the light. We are... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 1, 2013

This is a good clean hotel in a bit of an unsafe area but all of San Jose is unsafe after dark!! Taxis from the main shopping/bar/eating areas are only a couple of dollars. The staff were very helpful and pleasant. Breakfast was pretty good fresh fruits,yougurt,honey etc as well as eggs and gallo pintos. Fresh juice,coffee,teas were also available.... More

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Ximena G, General Manager at Cocoon Hotel, responded to this review
March 20, 2013

Dear 10_17_08 Thank you very much for your comment. I am really happy you enjoyed your stay with us. All of your good comments will be passed to my staff, so they would know all the amazing things you said. Hope to see you soon on your way back again to Costa Rica. regards, More

Dublin
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed February 25, 2013

Stayed here on way in and way out of Costa Rica, its centrally located so that you can walk in to the Centre in 5 minutes (although many advise against it given the neighbourhoods close by), it is also close to many of the main bus terminals for those 'bussing' it around Costa Rica (which I can highly recommend). The... More

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Additional Information about Cocoon Hotel

Also Known As:
Cocoon Hotel Costa Rica/San Jose
Address: Calle Central, Avenida 9, San Jose 1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Wheelchair access
Hotel Style:
#7 Family Hotels in San Jose
Price Range: $
Official Description (provided by the hotel):
Located in the heart of San Jose, Cocoon Hotel comprises a unique experience of relaxation and comfort in a pleasant atmosphere. Our guests enjoy a combination of exceptional service, good price and quality facilities. It is a great place for business trips, or a quick stay to see everything the city has to offer before exploring the country. Cocoon Hotel is located walking distance from the most important sites in San Jose, such as The National Museum (6 min.), The National Theater (3 min.) and The Pre-Columbian Gold Museum (4 min.); also very close to the major bus stations of San Jose. ... more   less 
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Cocoon Hotel
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