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Barcelo San Jose Palacio

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Residencial El Robledal | Uruca, San Jose 458-1150, Costa Rica
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Barcelo San Jose Palacio
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643 Reviews from our TripAdvisor Community

Traveler rating
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    265
    132
    32
    40
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84
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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Senior Contributor
26 reviews 26 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Luxury does no justice identifying this hotel. Charges for dinner brunch were extreme even though the variety of food was great followed by Montezuma's Revenge by many members of a group of twelve. Customer service at the restaurant and front desk was professional after filing a complaint about the cleanliness of the room, towel shortage, bathroom sink leaking on the... More 

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Costa Rica
1 review
5 of 5 stars Reviewed 6 days ago NEW

Hotel is great value. They have wonderful rooms. They have a very friendly staff. I always stay here when I need a hotel in San Jose, Costa Rica. I belong to the premium club & that is free. Rooms are reasonably priced.

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Top Contributor
57 reviews 57 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Motel was part of the Caravan Tour. Excellent hot water, water pressure and beds. The shower had a removable shower head which we love. Very deep bathtub. WiFi was available but expensive $12 daily! I think WiFi should be free at all nice hotels. Staff at desk a little stuffy, not friendly. Beautiful grounds and swimming pool. Need to add... More 

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Province of San Jose, Costa Rica
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

this hotel is beautiful. beds are very comfortable, grounds are kept very nice. I've been here 2 days, the food is very good, comes with a free breakfast buffet, has a free shuttle to airport if booked 24 hrs. in advance. traffic is very bad though, and the internet is very in and out. needs to be better for the... More 

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Millbrook, New York
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed in hotels across the globe as an international airline captain and as a constant vacation traveler. The Barcelo San Jose Palacio deserves top honors. I showed up late at night with no reservation for a 9 day dental procedure in San Jose ( my reservation was incorrect by the booking agency for a different hotel though i... More 

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San Diego, California, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We decided to work in this hotel to host an event that lasted 4 days. Conference room was great, the food at the restaurant was awesome, had great selection of food. I will highly recommend this hotel and definitely would go back to do business with them. I stayed at this hotel also for 5 nights. The receptionist people are... More 

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Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Guest: Receive our greetings! On Behalf of Barcelo San Jose Palacio and staff, we were so grateful to attended your activity and confirm that your stay with us was so pleasing as well. Every day we are trying to get better for our guests, that´s why your reviews are truly important for us. We are going to contact Mr.... More 

Beverly Hills, California
Top Contributor
70 reviews 70 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Holiday lights were beautiful, staff was on top of it.. 24 hours a day, beautiful pool, easy access by auto, great buffet, pool restaurant, art exhibits, eco-wise design in rooms etc., The quality was exemplified in all aspects...again staff was phenomal

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Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Guest: Receive a warm greeting from the staff of Barcelo San Jose Palacio. Thank you very much for your comments; they are such great motivation for us. We are very glad that you did enjoy your stay here and that our services was of your satisfaction. Thank you for your comments and for choosing Barceló San José Palacio for... More 

Detroit, Michigan
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is truly very nice. The lobby is inviting, their is a nice garden you can do a quick stroll in . The cafe and the Japanese restaurant are excellent. Live piano player in the lobby. We stayed here the 1st day and then on the last day of our vacation. Issues I had: 1. Reception is not that... More 

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Spartanburg, South Carolina
Top Contributor
55 reviews 55 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here two nights as part of a 9 day Caravan tour across Costa Rica. Hammocks by the pool were a nice way to wind down after hours. The hotel is showing some signs of age, but is well maintained and very clean. The grounds are meticulously kept and feature tons of beautiful flowers. We had... More 

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Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear guest: Thank you so much for sharing your comment on trip advisor page, your comment is very important to us, thank you for sharing your experience too. Receive our apologize for any inconvenience during your stay. Cordially, Andrea Flores. Guest Services Departament. More 

Schertz, TX
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room was nice. Had table and chair so you didn't have to sit on the bed all the time. We were with a Caravan tour so only had the standard tour buffet. There was adequate variety though and it was pretty good. Provided nice bathrobe and slippers. Wifi not free. Can't really walk to any places. Seemed a little older... More 

Was this review helpful? Yes
Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear guest: Kindest regards from your Hotel Barcelo San Jose Palacio. Thank you very much for sharing the experience of staying at our hotel with the members of Tripadvisor. We are really sorry for any inconveniece during your stay. Sincerily, Andrea Flores Guest Services Departament More 

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