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Barcelo San Jose Palacio

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Residencial El Robledal | Uruca, San Jose 458-1150, Costa Rica
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Barcelo San Jose Palacio
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680 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Argillite, Kentucky, United States
5 of 5 stars Reviewed 1 week ago

The staff at the Palacio was great ! While waiting for a phone call , I struck up a conversation with Frederico ! I am an entertainer and perform animal shows, well Frederico educated me about Costa Rica and their wildlife ! He didn't have to but it made my time go better while waiting for the call. The staff... More 

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Bromont
Level Contributor
96 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you arrive late at night let us say 9H30 the staff are completely lost. However very polite even though they transfered you three times in different rooms already occupied. Room comfortable, food good, sleeping confort good

Was this review helpful? Yes 2
Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Mrs Sylvie M: Thank you for your recent correspondence regarding your stay. We are deeply sorry to hear that the service delivered by our front desk staff was under your expectation. We already share your valuable comment with our team members ath the front desk to make the correct actions. On the other hand, we are very glad that... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel the past couple of years. While I really enjoy this property, this year it seemed that it was not being maintained as well as in previous years. Had to be moved several times during our two week stay. Poor drainage in the shower, leak in the bathroom ceiling from the floor above, room not... More 

Was this review helpful? Yes 1
Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Mrs Lois C: Thank you for your valuable comment. It’s had been an honor to served you these couple years. We apologize for your disappointment in our property; but let me take this opportunity to inform you that the Hotel is doing a renovation in all our room, pool area, lobby and Bosque Bar in order to satisfy our... More 

Port of Spain, Trinidad
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our Credit Union Leadership Seminar was held at this fine establishment and from check in to check out, all I can say is excellent, beyond the call of duty, willingness to serve from the staff was undoubtably something I can say I was impressed with. I have no problem recommending them to the business sector. The drivers assigned to them... More 

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Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Mrs. Donna G: Thank you for taking the time to share your comments with the tripadvisor community. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. We will let our entire staff know about this review and your great comment as reinforcement to continue their efforts to make the... More 

Republic of Trinidad & Tobago
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 22, 2015

I spent 7 days here (June 13-20 2015) with a group of approximately 62 persons for a Credit Union Leadership Seminar. I've visited Vancouver, London, Paris, Barbados, Cuba, Jamaica, St Lucia, Tobago, as well as three cities in Venezuela and in my opinion - this was the best experience I've had. The conference facilities were excellent for our group -... More 

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Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear c00lfire, Thank you for taking the time to share your recent experience at Barcelo San Jose Palacio. We are glad that you enjoyed our meeting room Aquamarina, and the Bosque Bar as well, it is an honor to know that you received the highest quality of service from our team members and we already shared your valuable review with... More 

1 review
5 of 5 stars Reviewed June 21, 2015

I was very pleased with my stay here. the rooms were clean, food was great but most of all was the staff!!!! Everyone was very nice and helpful. This was my first time in Costa Rica and the gentlemen that helps with tours, Ricardo gave us some great advise about what to do and where to go. He even helped... More 

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Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear April S, Thank you so much for your valuable comment The Barceló San Jose Palacio Hotel is happy to know that you enjoyed your stay with us. Our staff is so glad to exceed your expectations, we use our Barceló values to improve every day and make the guests feel comfortable in their stay. We will share your review... More 

Mexico
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 18, 2015

I have business in Costa Rica and travel there from time to time. This time I chose the San Jose Palacio Hotel mainly because its location in relationship to business I visit and its restaurant, the main cafeteria which serves buffet is not fancy but it's nice and simple, the food is great, especially breakfast, typical costa style the "Gallo... More 

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Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear JosepB7825KI, We will like to thank you to take the time to write about us. It is an honor to know that our location is good for your business trip. We are glad that you enjoyed our delicious buffet breakfast and our tasty gallo pinto. Let me take this opportunity to inform you and the trip advisor community that... More 

Burien, Washington
1 review
5 of 5 stars Reviewed June 17, 2015

From the moment we stepped in to this hotel the staff was helpful and the customer service they provided was outstanding. The gentalmen at the tourism desk Ricardo, (I believe his name was) went above and beyond anything I expected and because of this I will seek out a Barcelo whenever traveling where they have a location. This hotel is... More 

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Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Gabbi G Thank you for submitting a wonderful comment of your experience in our Hotel We are truly happy and appreciated to know that the customer service exceeds your expectations by our team member. We already share with Ricardo this valuable comment in order to motivate him to continue doing his best.. Thank you once again and we look... More 

Ventura, Ca
1 review
4 of 5 stars Reviewed June 17, 2015

First trip to Costa Rica, I booked this trip on a Thursday and arrived on a Friday morning. We were greeted with kindness, they had a room ready for us. We took advantage of the concierge service seeing how it was our first time, he suggested two full days if awesome adventures. I can not thank the staff enough for... More 

Was this review helpful? Yes
Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Guest: Thank you so much for taking the time to review your most recent stay with us. We have shared your comments with our team members and congratulated them especially our concierge on their friendly, courteous service. Our team works hard to try to exceed our guests expectations, and it would seem on this occasion we were able to!... More 

New York City, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 15, 2015

My husband and I stays in Barceló for 2 night before our return flight to New York. We we're in the higher floor and a beautiful Suite room . I have no complained in our room at all. Bed was comfortable. and breakfast was good as well. However you need a rental car if you stay here so you can... More 

Was this review helpful? Yes 1
Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Danna C: Thank you for your honest and helpful feedback! It's great to see that you and your husband enjoy our suite and our buffet breakfast so much, definitely is worthy to pay the price. The Hotel has 24 hrs cap service for our guests to the main restaurants and main shopping centers. We are glad to fulfill your... More 

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