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Barcelo San Jose Palacio Hotel, Costa Rica

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Barcelo San Jose Palacio

4.0 of 5
Residencial El Robledal | Uruca, San Jose 458-1150 , Costa Rica
Hotel amenities
Barcelo San Jose Palacio
166 traveler photos
Ranked #27 of 87 hotels in San Jose
4.0 of 5 stars 320 Reviews
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320 reviews from our community

Traveler rating
    99
    121
    63
    18
    19
See reviews for
Families
33
 
Couples
99
 
Solo
30
 
Business
77
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Clean but odd location!”
4 of 5 stars Reviewed May 12, 2013 NEW

I just came back from Costa Rica a few days ago (beginning of may) Shuttle service is provided with their timings so we would of had to wait 45mins so we took a taxi to the hotel which charge $20.00. The hotel is located close to the airport (20-30min away) which was nice, it's also close to the downtown area... More

Was this review helpful? Yes 1
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review
May 15, 2013

Dear Guest: Your comment is the best opportunity to receive a feedback and get better. thanks to let us know how important is learn about mistakes, and grow up with our guests and their expectations. We hope you give us the opportunity to serve you again in the near future to improve the inconvenience that you had on your last... More

Top Contributor
70 reviews 70 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“More than expected!”
5 of 5 stars Reviewed May 7, 2013

This was a pleasant surprise. We booked a package tour in Costa Rica. But we wanted to stay a few days before the tour started. So we stayed here and loved it. The property is beautiful. The lobby has a wonderful piano. The service and concierge service was in peccable.

Was this review helpful? Yes
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review
May 13, 2013

Dear Client, Thank very much for taking the time to write a comment. With regard to your visit to the Hotel Barceló San José Palacio and we are very proud to know that your stay was exceeding your expectations. Thanks for show us, that all things that we try to do for our guests are important to them. You are... More

NYC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“$12 for WiFi”
3 of 5 stars Reviewed May 7, 2013

We stayed here for one night so we could be closer to the airport. Cons: -The Japanese restaurant in the lobby was 1. empty and 2. terrible. GAG. AVOID. - $12 for WiFi??? Cmon now! I called from the room and whoever picked up quoted me at $10. I said okay please charge my room he said Oh let me... More

Was this review helpful? Yes
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review
May 13, 2013

Dear Guest: Thank you for taking time to answered Trip Advisor’s survey, it is a great opportunity to receive important feedback from our guests and take the necessary actions in order to improve all of our services. Please accept our most sincere apologize from all our staff for the inconvenience during you is stayed at the Hotel. We really understand... More

New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Nice hotel but the restaurants are awful”
3 of 5 stars Reviewed May 5, 2013

We enjoyed the room and the pool. The staff are friendly and helpful. But the food in the poolside bar and the restaurant was so bad that we seriously considered not eating at all. The bar food was akin to frozen food microwaved partially. The food in the restaurant was so salty and chewy that we didn't even bother trying... More

Was this review helpful? Yes 1
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review
May 13, 2013

Dear Guest: Thank you for let me know your inconvenience it is a great opportunity to receive important feedback from our guests and know necessary actions to grow as company. We are always trying to get better food service, serve with best smile, to help the people find a delicious dish to eat, and enjoy the time on Barceló. And... More

Playa Flamingo, Costa Rica
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
“Dated but Nice”
4 of 5 stars Reviewed April 19, 2013

Great location. Dated but Comfortable rooms. Absolutely Terrible House Keeping; practically non existent unless you ask and when you do only the bare minimum is done. Good included breakfast but skip the dinner buffet. At $30 per person there are other options such as the very good Japanese Restaurant on the lobby level or other (within driving distance) off site... More

Was this review helpful? Yes
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review
April 26, 2013

Dear Client, Thank you very much for taking the time to write a comment with regard to your visit to the Hotel Barceló San José Palacio, for us is very important to know every observation of our clients so we can improve our services. We want to apologize for the inconvenience that you had at our facilities, this comments are... More

Harrisonburg, Virginia
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
“A great option upon arrival or departure.”
3 of 5 stars Reviewed April 17, 2013

We stayed at this hotel upon arrival into San Jose Costa Rica. After a long day of travel the hotel and the grounds was a welcome sight. At first glance the hotel looks quite nice, and in many respects it is. We had booked a suite on Expedia prior to our trip and the price was excellent. The room was... More

Was this review helpful? Yes
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review
April 26, 2013

Dear Guest, Thank you very much for taking the time to write a comment with regard to your visit to the Hotel Barceló San José Palacio and we are very proud to know that your stay was exceeding your expectations, except with the inconvenience that you had with the air conditioning. For all of us, as part of the Barceló... More

Tampa, Florida
1 review
“Pleasant Stay”
4 of 5 stars Reviewed April 16, 2013

Costa Rica was a wonderful experience for my family of three. We enjoyed the scenery, the adventures, and the great service provided by the staff. The staff was very attentive and catered to our need. It made us feel like family. Room service was equally satisfying. We had a very small defect with a hair dryer, and as soon as... More

Was this review helpful? Yes
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review
April 18, 2013

Dear Client, Thank very much for taking the time to write a comment with regard to your visit to the Hotel Barceló San José Palacio and we are very proud to know that your stay was exceeding your expectations. For all of us, as part of the Barceló Hotels and Resorts, we strongly believe that each guest has a unique... More

Valley Stream, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“first hotel of tour”
4 of 5 stars Reviewed April 8, 2013

We stayed here the night preceding a tour because this is where the tour began. We deided to stay because of the free shuttle, but we were told it would be more than an hour for the shuttle, so we opted for a taxi at $30.00. The room was beautiful and clean and provided all the amenities. It even had... More

Was this review helpful? Yes
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review
April 17, 2013

Dear Guest, Thank you for taking time to write a comment of your stay at the Hotel Barceló San Jose Palacio, it is a great opportunity to receive important feedback from our guests and take the necessary actions in order to improve all of our services. Please accept our most sincere apologize from all our staff for the inconvenience during... More

Bristol, United Kingdom
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“best gallo pinto ever!”
5 of 5 stars Reviewed April 5, 2013

We stayed here for one night before we flew home from San José. We really loved his hotel. It was great for our last night, a bit of luxury. I thought it was great value. The room was beautiful, spacious, and the bed was huge! It had everything you needed provided, bath robes, toiletries etc really well equipped. There was... More

Was this review helpful? Yes
See 2 more reviews by GemmaR2012 for San Jose
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review
April 17, 2013

Dear Client, Thank very much for taking the time to write a comment with regard to your visit to the Hotel Barceló San Jose Palacio and we are very proud to know that your stay was exceeding your expectations and that you and amazing holidays at our hotel. For all of us, as part of the Barceló Hotels and Resorts,... More

Lima, Peru
Top Contributor
60 reviews 60 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Great facilities!”
4 of 5 stars Reviewed March 31, 2013

This is an old hotel that may be considered vintage. The rooms are nice and clean with some minor problems, paint is lost in a few spaces and the wood of the closets is quite old. The best are the facilities: Breakfast is quite big in a large dining room, there is very good fruit and some local meals (gallo... More

Was this review helpful? Yes
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose Palacio, responded to this review
April 4, 2013

Dear Guest, The Hotel Barceló San Jose Palacio is very proud to know that your stay was exceeding in your expectations!!! For all of us, as part of the Barceló Hotels and Resorts, we strongly believe that each guest has a unique experience and it’s glad to know that yours was wonderful and we like enjoy with you more special... More

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Hotel Summarization (Beta)

What travelers say

  • “Costa rica” (10)
  • “Very nice” (5)
  • “Caravan tour” (4)
  • “Flat screen TV” (3)
  • “Last night” (3)
  • “Small casino” (3)

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Additional Information about Barcelo San Jose Palacio

Address: Residencial El Robledal | Uruca, San Jose 458-1150 , Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotels in San Jose
#13 Business Hotels in San Jose
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Barcelo, Expedia, Caribbean Online Mgt Corp., Hotels.com, BookIt.com and Tingo so you can book your Barcelo San Jose Palacio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo San Jose Palacio Hotel
Barcelo San Jose Palacio Hotel San Jose
Barcelo San Jose
San Jose Barcelo
Barcelo Palacio Hotel Costa Rica
Barcelo San Jose Palacio Costa Rica

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Barcelo San Jose Palacio
Residencial El Robledal Uruca
San Jose 458-1150
Costa Rica
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