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Barcelo San Jose Palacio

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Residencial El Robledal | Uruca, San Jose 458-1150, Costa Rica
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1 room 1 guest
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699 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Myrtle Beach, South Carolina
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Hotel in a horrible location, clean but no one treated us as guest, more like an inconvenience. Taxi way overcharged for the shortest trip. While I realize we faced a language barrier but a smile is a smile in any language. There was a variety of selections for breakfast but the service for drinks, i.e., coffee, tea was almost non... More 

Was this review helpful? Yes
Edinburgh, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 days ago NEW

First the positives – My room was nice and spacious. Big comfortable bed. The grounds are beautiful and very well taken care of. There was a great selection at breakfast. Unfortunately the service at this hotel was so abysmal I cut my stay at the Barcelo short. It started as soon as I walked in the reception area. The porter... More 

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Camarillo, California
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stay at the Palacio at least 10 nights a year, for the past 3 years. I have a business in Costa Rica which is customer service based, so my standard for customer service is high, and when ever I have guests at my retreat that need to stay over in San Jose, I always refer them to the Palacio.... More 

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Phoenix, Arizona
Level Contributor
161 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Barcelo San Jose Palacio is one of my favorite hotels in the world. It is a beautiful property, in a very scenic setting...the views from the west side are awesome of the stadium and mountains across the valley. The hotel is clean and the service superb. And, the buffet breakfast is extensive with local and international cuisines. I recommend... More 

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Philadelphia, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Travel agent put us in the Barcelo on first and last day of our 2 week Costa Rica eco-tour (which was wonderful - but the Barcelo was not). $12/day for Wi-Fi is outrageous in this day and age. Food is all overpriced and nowhere else within walking distance. Skip the $20 hamburger by the pool and get the exact same... More 

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Atlanta, Georgia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice and comfortable business suite close to the City. Has a nice city view. The room is kind small it reminds me of London hotels. It was clean, good fast WiFi, good service, decent breakfast, free parking and a basic good exercise room. It is not a fancy hotel, but it is good for a short stay. The best part... More 

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Riverview, Florida
Level Contributor
173 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a nice property. The grounds are very nicely kept and full of different plants. The pool is large but when it is cloudy and not warm in San Jose it is very cold. Food is restaurant is good. Fitness center is adequate but lacks air conditioning. Staff is friendly and helpful. We were in Room 301 which was... More 

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Sydney, Australia
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed July 29, 2015

Our room, 314, was overlooking a street, with the ice machine adjacent to wall and the door security latch was inserted backwards. However despite these small privations, the room was large, well furnished and the staff were exceedingly accommodating. The pool and gym was inviting and the breakfasts simply splendid. The fresh fruit was delicious, the hot food was fresh... More 

Was this review helpful? Yes 2
Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Casho Cronulla: Thank you for sharing your opinions about your recent stay with us while you were here in Costa Rica. We are very glad that we overcome your expectations with our team member’s customer service and that you enjoyed our buffet breakfast and the garden areas that surround out Hotel. We look forward to welcoming you back on... More 

Level Contributor
97 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 29, 2015

I stayed in this hotel for business. While not near the downtown area, it was convenient to our office location. The property shows its age in places, but overall is a very nice hotel in an extremely nice setting. Service was outstanding. I would recommend this property to those with business in the area.

Was this review helpful? Yes
Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Neilm707: Thanks for posting your very nice words about your stay with us. We are so glad that our location was the best for your business trip, Thank you so much to recommend our property and services and we will be very pleased to have you back again in your next trip to Costa Rica. Best Regards, Marco Villalobos... More 

Argillite, Kentucky, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2015

The staff at the Palacio was great ! While waiting for a phone call , I struck up a conversation with Frederico ! I am an entertainer and perform animal shows, well Frederico educated me about Costa Rica and their wildlife ! He didn't have to but it made my time go better while waiting for the call. The staff... More 

Was this review helpful? Yes
Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Mr. Bussa: Thank you very much for sharing your comments regarding your experience during your stay at Barceló San Jose Palacio. Our staff is characterized for give to the customer a very high quality service. We are so delighted that Federico went beyond your expectations; he is a valuable campaign worker in our staff and we are also extremely... More 

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