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Barcelo San Jose Palacio

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Residencial El Robledal | Uruca, San Jose 458-1150, Costa Rica
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Barcelo San Jose Palacio
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Barcelo San Jose Palacio
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620 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Jose, Costa Rica
1 review
2 of 5 stars Reviewed 2 days ago NEW

i stay in this hotel on my second Business visit as I wanted to stay near the as I staid before in the Holiday In near town.. i do not know about the regular rooms but i rented a suite Room 632 . so let me start i hope this helps anyone here, the place looks old in and out... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 5 days ago NEW

Hotel was clean and settled close to downtown San Jose. Customer service on the 6th floor was very helpful and courteous. Business staff at the lunch room was great and professional. Ann was an amazing cleaning lady and Miguel plus all the kitchen staff helpful and kind. My bad review comes from the following issues I did come across: 1-... More 

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Charlotte, NC
Top Contributor
77 reviews 77 reviews
24 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for two nights. Initially I did not expect this hotel to be that great based on some previous reviews but the Palacio exceeded my expectations. It is a clean, well maintained hotel with absolutely beautiful gardens full of exotic birds and a very nice pool. The staff- though not exactly friendly- was very professional and helpful when... More 

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Downey, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

i stay in this hotel for my last trip days. i do not know about the regular rooms but i rented a suite . so let me start i hope this helps anyone here, the place looks good from outside that is all yes the pool is huge nice right? wrong the water is freezing cold i watch from my... More 

Was this review helpful? Yes 2
The Villages, Florida
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I came to Costa Rica for a Caravan tour. The first two nights were at the Barcelo San Jose Palacio. The entrance to the hotel is very nice and there is a beautiful garden and pool area. The lobby area is large with more than adequate seating for all kinds of groups. The room was also adequate with air conditioning... More 

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Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear guest: Receive a warm welcome from the staff of Barcelo San Jose Palacio, we thank you for doing your comment on trip advisor page. We are very sorry for the inconvenience. We will make the feedback conversation with the staff to talk about customer services. Cordially, Andrea Flores. Guest Services. More 

Baltimore, Maryland
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel was good value for money but recently everything has been downgraded. I stayed on the buisness floor where thins are a little better. But now I noticed the bath amenities have been downgraded to a cheap italian imitation off brand. My toothbrush had been used and put back in the cardboard box - yuck! I am looking for... More 

Was this review helpful? Yes 3
Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear guest: Thanks for writing on trip advisor page, is very important for us every comment so we can correct each situation, we apologize for what happened during your stay, we will talk with department heads to prevent further incidents. Cordially, Andrea Flores Guest Services. More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel was clean, rooms were nice and roomy. Had to ask everyday for towels.( they would take them, but never replace them. The Lobby restaurant/bar was a nice setting, but service was slow and sub par. The menu was VERY basic. We waited like 30mins for the food and then it was cold! I made a spa appointment and when... More 

Was this review helpful? Yes 1
Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear guest: On behalf of Barceló San José Palacio, we are thankful to receive your feedback, because each suggestion is a new opportunity to grow up and learn as a company. Our apology again to yourself for the inconvenience you had. .We continues finding the best ways to satisfy all our guest´s request and needs. We’re looking forward you come... More 

Cuernavaca, Mexico
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel to stay in San José, near a lot of attractions and otherwise you can take a taxi, I also liked a lot the tours and deals they have to take you to the Psoas Volcano, fields of Coffee and even they can take you to the beach!!

Was this review helpful? Yes
Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Guest: On behalf of Barceló San José Palacio want to thank you for sharing your positive experience with the rest of the TripAdvisor community. We are also glad that you visited Costa Rica, our amazing paradise. We are really happy to read words as nice as yours we hope that you come back soon. Cordially, Andrea Flores Guest Services More 

Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Front desk was so slow, finally after we checked in the porter Pablo (wonderful) explained to us that our two rooms were at either ends of the hotel and as we had 3 children this was not going to work. We went back to the front desk and asked for the 2nd time for rooms closer together. Daniela was so... More 

Was this review helpful? Yes
Channel M, Director de Relaciones Públicas at Barcelo San Jose Palacio, responded to this review

Dear Guest: On behalf of the Barceló San Jose Palacio, please accept our apologies. We are very sorry for the inconvenience. Actually our team managers will make the feedback conversation with the staff to talk about topics like service and smile. Just to reconfirm with the staff our compromise to do our guests experience at the hotel unforgettable in a... More 

Baltimore, Maryland
Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel twice - once at the beginning of the trip and once at the end. The first stay was in a handicapped room. Very large room with a big balcony and two big queen beds. The bathroom was appropriately sized and included plenty of free toiletries - shower cap, shaving kit, loofah, toothbrush and paste -... More 

Was this review helpful? Yes 1
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