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Holiday Inn San Jose Downtown Aurola

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5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
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1 room 1 adult
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Holiday Inn San Jose Downtown Aurola
Holiday Inn San Jose Downtown Aurola
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559 Reviews from our TripAdvisor Community

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Scottsdale, Arizona
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at this holiday inn a few times. Nothing special but close to airport and downtown. Male staff member at checkin was rude to my group and offended all of us. Hotel and chain do not need this type of behavior at establishment. Very disappointed to encounter this type of behavior.

Helpful?
Thank bryanwaz
Hartford, Connecticut
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is close to the airport and very convenient. Clean and easy to get to with the hotel transport. It is an ideal location for staying an overnight if you have an early or late flight in/out of Costa Rica.

Helpful?
Thank whataboutthecustomer
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I thoroughly enjoyed my birthday vacation to Costa Rica and my stay at this Holiday Inn. It was located close to a plethora of restaurants and entertainment. The hotel staff were very friendly, professional and helpful. I will definitely stay at the Holiday Inn San Jose again, on my next trip.

Helpful?
Thank Charles M
Bathgate
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When you read reviews that are critical of this place, just remember that you are paying considerable less than for similar hotels in the area. We don't eat in the hotel, or pay more than clothing cost for their overpriced laundry service, so I will limit my review to amenities in the area. 1. Let us begin with safety. We... More 

Helpful?
Thank Kidikley
IHGService, Guest Relations Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Kidikley, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad that you found our location to be convenient. On the other hand, we regret the issues you had with our breakfast and bottled water price. We would also like to apologize for falling short of your... More 

Bournemouth, United Kingdom
Level Contributor
3 reviews
1 of 5 stars Reviewed 4 weeks ago

Good quality rooms but poor, poor, poor customers service (and that's assuming they have heard of what that is!)....1.went to the pool, can't use it full of chemicals for cleaning.......I would have understood if we had been told, but no, dive into a chemical bath and see if you skin starts to burn. It will be a good bet that... More 

Helpful?
Thank Cindy R
IHGService, Guest Relations Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Cindy R, Thank you for writing a review about your recent stay with us. I am pleased to note that you liked the room accommodations but very disappointed about your overall experience at the hotel. It is truly regrettable to hear that you were not satisfied with the performance of our staff at the bar and front office. I... More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

definetely need renovation; the quality of the room is a medium level; rooms are clean but with old furniture and features (olf TV set, the bathroom needs definetley to be redecorated) A big minus is related to the absence of ice machines; even there is an ice conteiner in the room (I wonder why); there is a locked !!! minibar... More 

Helpful?
Thank Lidia M
IHGService, Guest Relations Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Lidia M, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the overall condition of the hotel. I would like to apologize for any inconvenience these issues may have caused you during your stay. I appreciate your comments on the... More 

New York City, New York
Level Contributor
92 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It's my first time in San Jose and I chose to stay at this property because of its location primarily. Also, I am an IHG platinum member and was hoping to get a nice room with my membership. I paid $ 100 US a night which was reasonable I guess. At check in, I was upgraded to the executive floor... More 

Helpful?
Thank BforBoy
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed January 6, 2016

We flew in and was booked here by a travel agency. We have a nice , clean room with a downtown city view. Easy check in, easy check out. There is a casino right next door so that was fun. The breakfast buffet was a nice touch. I would stay here again for sure.

Helpful?
1 Thank Heather S
Stokke
Level Contributor
134 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed January 4, 2016

We had an excecutive room. Nice view from 15th floor, but size and layout AS an ordinary dobble room. Definetly in need og renovation. We'd stay somewere else if we come back to San Jose. Breakfast very very simple. Good location in historic senter.

Helpful?
Thank Liv V
IHGCare, Guest Relations Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Liv V, Thank you for leaving us a review where you not only stated the negative but also pointed out the positive. We are happy that you were satisfied with our location and we certainly appreciate your nice feedback on the views from our rooms. However, we regret to hear your disappointments with our room layout. We would also... More 

Brisbane Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 1, 2016

I always book an Executive Floor Room and I am an IHG Member. The location of this hotel is within easy short walking distance to The National Theatre, the main shopping street, plenty of different restaurants. The park in front of the hotel sometimes hosts a market with music & dancing ( during the day ). Rooms are a reasonable... More 

Helpful?
1 Thank Osetroff
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