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All 85 San Jose hotels

Holiday Inn San Jose Downtown Aurola

3.5 of 5 Hotel   |   5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
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Ranked #29 of 85 hotels in San Jose
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
nohassle1956 gulf shores
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382 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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gulf shores
Top Contributor
199 reviews 199 reviews
78 hotel reviews
187 helpful votes 187 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I viasited in August 2014. We had a suite $174.00/night w/o tax. The suite was a nice size. It had two full bathrooms with a shower in each one. Plenty of towels and toiletries. A large closet with plenty of space to hang cloths and store things. There was a safe in the closet. The bedroom was... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear nohassle1956; Thanks for share your comments regarding your recent experience at Holiday Inn Aurola. We are really glad to hear your mission trip was great and enjoy hotels facilities and location in San José Downtown. We hope to welcome you next time! Once again, thanks for your review. Ginnette Fernandez. More

Chicago
Contributor
20 reviews 20 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel if you need to stay in Downtown San Jose area. Close to parts, several casinos, and night life spots. Lots of shopping and a few restaurants within walking distance. Despite being in the downtown of a major city I felt very safe walking around during the day and at night. The decor is a little outdated but I... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Brian D, Thank you for taking the time to share your comments about your recent experience at Holiday Inn Aurola. We are so glad to hear you enjoyed our location; and our staff were helpful by crediting your IHG Rewards Club points after your call. We do appreciate your loyalty and preference. We hope to welcome you next time... More

San Salvador, El Salvador
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel looks dirty in general, old furniture and wallpapers, dirty carpets, old tv, bed wasn't very comfortable. Some staff members are not very friendly. There's not much to do or see around, nowhere to eat. Breakfast and bar are ok, pool is ok too. I found some toys under my bed, I guess the previous guests left them, and... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear MeyM651: Thank you for taking the time to share comments about your recent experience at Holiday Inn Aurola. We truly apologize for hotel overall appearance, minibar and airport transportation service. We welcome your candid feedback as an opportunity to improve our services. Please contact me directly at gfernandez@aurolahotels.com next time you plan to visit San Jose. I will ensure... More

Jaco beach
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2014

My husband and I have stayed in this hotel for several times. The first time we were amazed for the great service in every aspect thats why we came back, it was so nice when the staff welcome us and recognize us from the bellman to the front desk, maids, restaurants staff, every one! We returned for a third time... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear NancyLeiton; Thanks for your kind Works regarding your recent experience at Holiday Inn San José Aurola. I’m so happy that our staff took care of you and your husband and made you feel like you were at home, providing you a great service. It would be a pleasure to welcome you again next time you visit San Jose Downtown.... More

Seattle, Washington
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 17, 2014

All in all it's a very nice facility. The staff were very helpful and had no problem with English. Clean and well kept. May have been a five star hotel a few years ago but is beginning to show some signs of wear and tear. Carpets are a bit frayed and thin. I had the Presidential Suite and it was... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear btwatsvc; Thank you for taking the time to share your comments about your recent experience at Holiday Inn Aurola. We do appreciate your comments and feedback since it gives us the chance to improve our services. We do apologize for the issues you had with hot water and breakfast. I will follow up these items to the engineering and... More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 11, 2014

I can't say enough about our stay at this hotel. The Valet staff, particularly Toni was amazing during our two week stay he went above and beyond to ensure our family had everything we needed, he heated up my sons left over pizza at 10:00 at night after being in the pool and on our last night I was in... More

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AurolaHolidayInn, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Eyleen C; We do appreciate your kind comments about your recent experience at Holiday Inn Aurola. I’m so happy to hear our staff took care of your family and they loved the experience during your two week stay. We’ll definitely look forward to welcome you again next time you visit San José. Thanks for your review and pura vida!!!!... More

Daytona Beach, Florida
Senior Contributor
35 reviews 35 reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 10, 2014

This hotel is situated in a great location near downtown San Jose. Rooms are clean and rates include breakfast. A casino on the top floor with free buffet as well as a 4 star restaurant. Also a nice bar upstairs from the lobby. City park across the street makes for a picture perfect setting. It always helps to speak a... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Randall H; It’s great to hear you have a nice time discovering our city and enjoy our locations in San José Downtown. We appreciate the time you take to share your comments and we hope you can give us the opportunity to welcome you next time! Pura Vida!! More

Orlando, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 8, 2014

I stayed at this hotel July 4th weekend and was insulted by the rude and unprofessional staff. I meet someone at a nightclub the evening before and that person came back to my room but did not spend the night. The next evening that individual called and wanted to meet at the hotel and go to dinner. This hotel has... More

Was this review helpful? Yes
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Jefforl; Thank you for taking the time to share your comments about your recent stay at Holiday Inn Aurola. I do apologize you felt embarrassed by our staff. I will like to know more details about your stay. Would you please contact us directly at gfernandez@aurolahotels.com. We do appreciate your comments and hope you can give us the opportunity... More

Waterford, Virginia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 28, 2014

I had a great experience during my business trip to San Jose staying at the Holiday inn Aurola in June 2014. Everyone at the hotel was very nice and treat me like family. The downtown hotel is walking distance to shopping areas and they have taxis right there waiting for you. The top level restaurant provides great views and superb... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Nelly0711; We are so happy to hear you felt like home during your recent stay at Holiday Inn Aurola. I will past your kindly words to our staff and appreciate the time you had take to write your review! I hope you can come back in the future and have some time to discover our city as well. Kindly,... More

San Francisco, California
Top Contributor
99 reviews 99 reviews
25 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed June 23, 2014

Holiday Inn Aurola had very efficient and good service. The checkin took no time and my 12th floor room faced the mountain that was excellent to wake up to. Amenities were good and bedding was very comfortable. Fast wifi. There is the Grayline tour desk as well as another one by the front entrance. Both were excellent in terms of... More

Was this review helpful? Yes
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear TaminatorSF; Thanks for share your kind comments and words about your recent stay at Holiday Inn Aurola. It’s great to hear you enjoyed the heart of San Jose, the local culture and typical food. We hope you continue to choose Holiday Inn Aurola next time you visit our country!! Once again, thanks for your review. Pura Vida!! Ginnette Fernandez... More

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Additional Information about Holiday Inn San Jose Downtown Aurola

Address: 5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn San Jose Downtown Aurola 3.5*
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Also Known As:
Holiday Inn San Jose Aurola Hotel San Jose
San Jose Holiday Inn
Holiday Inn San Jose Downtown Aurola Costa Rica

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Experience a relaxing getaway in the heart of Central America at the Holiday Inn ® Hotel San Jose Downtown – Aurola, conveniently nestled in the center of lively San Jose, with panoramic views of the beautiful Central Valley. Conveniently located within walking distance of a variety of local attractions, guests will enjoy superior modern amenities and facilities such as free high speed WIFI access, an on-site business center, large meeting rooms, swimming pool and hot tub, fitness center, pub bar, and two restaurants. Discover a hotel where technology and hospitality come together in perfect harmony, where you can stay connected with modern Internet wireless access, and disconnect with a relaxed Costa Rica ambiance and modern luxuries. Whether visiting for a leisure getaway or a business connection, this San Jose hotel offers a peaceful, productive atmosphere where you can get the most out of your San Jose experience.Conveniently located within walking distance of all the best downtown attractions as well as downtown businesses. You will enjoy people watching in Parque Morazan, located just outside our front door. This park features a number of sculptures and monuments which decorate the expanse of urban green, including a beautiful domed structure, known as Templo de Música, or the Temple of Music. ... more   less 
Number of rooms
200

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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