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All 85 San Jose hotels

Holiday Inn San Jose Downtown Aurola

3.5 of 5 Hotel   |   5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
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65%
Ranked #28 of 85 hotels in San Jose
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
NancyLeiton Jaco beach
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376 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Jaco beach
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I have stayed in this hotel for several times. The first time we were amazed for the great service in every aspect thats why we came back, it was so nice when the staff welcome us and recognize us from the bellman to the front desk, maids, restaurants staff, every one! We returned for a third time... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear NancyLeiton; Thanks for your kind Works regarding your recent experience at Holiday Inn San José Aurola. I’m so happy that our staff took care of you and your husband and made you feel like you were at home, providing you a great service. It would be a pleasure to welcome you again next time you visit San Jose Downtown.... More

Seattle, Washington
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

All in all it's a very nice facility. The staff were very helpful and had no problem with English. Clean and well kept. May have been a five star hotel a few years ago but is beginning to show some signs of wear and tear. Carpets are a bit frayed and thin. I had the Presidential Suite and it was... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear btwatsvc; Thank you for taking the time to share your comments about your recent experience at Holiday Inn Aurola. We do appreciate your comments and feedback since it gives us the chance to improve our services. We do apologize for the issues you had with hot water and breakfast. I will follow up these items to the engineering and... More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

I can't say enough about our stay at this hotel. The Valet staff, particularly Toni was amazing during our two week stay he went above and beyond to ensure our family had everything we needed, he heated up my sons left over pizza at 10:00 at night after being in the pool and on our last night I was in... More

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AurolaHolidayInn, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Eyleen C; We do appreciate your kind comments about your recent experience at Holiday Inn Aurola. I’m so happy to hear our staff took care of your family and they loved the experience during your two week stay. We’ll definitely look forward to welcome you again next time you visit San José. Thanks for your review and pura vida!!!!... More

Daytona Beach, Florida
Senior Contributor
35 reviews 35 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is situated in a great location near downtown San Jose. Rooms are clean and rates include breakfast. A casino on the top floor with free buffet as well as a 4 star restaurant. Also a nice bar upstairs from the lobby. City park across the street makes for a picture perfect setting. It always helps to speak a... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Randall H; It’s great to hear you have a nice time discovering our city and enjoy our locations in San José Downtown. We appreciate the time you take to share your comments and we hope you can give us the opportunity to welcome you next time! Pura Vida!! More

Orlando, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel July 4th weekend and was insulted by the rude and unprofessional staff. I meet someone at a nightclub the evening before and that person came back to my room but did not spend the night. The next evening that individual called and wanted to meet at the hotel and go to dinner. This hotel has... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Jefforl; Thank you for taking the time to share your comments about your recent stay at Holiday Inn Aurola. I do apologize you felt embarrassed by our staff. I will like to know more details about your stay. Would you please contact us directly at gfernandez@aurolahotels.com. We do appreciate your comments and hope you can give us the opportunity... More

Waterford, Virginia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

I had a great experience during my business trip to San Jose staying at the Holiday inn Aurola in June 2014. Everyone at the hotel was very nice and treat me like family. The downtown hotel is walking distance to shopping areas and they have taxis right there waiting for you. The top level restaurant provides great views and superb... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Nelly0711; We are so happy to hear you felt like home during your recent stay at Holiday Inn Aurola. I will past your kindly words to our staff and appreciate the time you had take to write your review! I hope you can come back in the future and have some time to discover our city as well. Kindly,... More

San Francisco, California
Top Contributor
98 reviews 98 reviews
25 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed June 23, 2014

Holiday Inn Aurola had very efficient and good service. The checkin took no time and my 12th floor room faced the mountain that was excellent to wake up to. Amenities were good and bedding was very comfortable. Fast wifi. There is the Grayline tour desk as well as another one by the front entrance. Both were excellent in terms of... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear TaminatorSF; Thanks for share your kind comments and words about your recent stay at Holiday Inn Aurola. It’s great to hear you enjoyed the heart of San Jose, the local culture and typical food. We hope you continue to choose Holiday Inn Aurola next time you visit our country!! Once again, thanks for your review. Pura Vida!! Ginnette Fernandez... More

Ottawa, Canada
Top Contributor
188 reviews 188 reviews
187 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed June 21, 2014

Booked via IHG for 79$. Arrived late evening to a lobby which was partially closed up for a cleaning of the carpets (not inviting at all). Check in was OK, not particularly friendly, but polite. Benefits provided to Gold members is a free drink per night at teh bar, no breakfast or bottled water. The room itself was decently sized... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Lubiere; Thank you for sharing your comments about your recent experience at our Property. We do apologize our lobby were partially closed by your check in time and our hotel were under some renovations. It is important to us to consistently provide good quality in order to guarantee a nice and pleasant stay. We hope you can give us... More

Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 17, 2014 via mobile

I stayed at this hotel two days while visiting Costa Rica, and had a chance to see much of the things they had to offer. The entire hotel looks great, and of a higher quality than the typical Holiday Inn. The requirement of a room key to use the elevator is a great security feature. The indoor pool (which also... More

Was this review helpful? Yes 1
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Jonathan B; We do appreciate your kind words and the time you take to share your recent experience at Holiday Inn Aurola. It’s really nice you had some time to discover the heart of our city while enjoying our comfortable beds and relaxing at the pool. We hope you continue to choose Holiday Inn Aurola next time you visit... More

Groningen, Groningen, Netherlands
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 10, 2014

The Kingsize beds were simply amazing. Overall, the hotel is superb. It has a small gym, swimming pool (towels are supplied). Breakfast is good, they have a chef who prepares eggs to your wishes. Downside is that the wifi wasn't flawless (my first visit it was, now it was mas o menos). Jacuzzi at the pool didn't work. But don't... More

Was this review helpful? Yes
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Pim D; Thank you for taking the time to share your comments about your recent stay at Holiday Inn San Jose Aurola. We do appreciate your feedback! I am so happy to heart you had an amazing rest at our beds. I do apologize for the small inconveniences you at with Wi-Fi and Jacuzzi, your comments are a great... More

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Additional Information about Holiday Inn San Jose Downtown Aurola

Address: 5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn San Jose Downtown Aurola 3.5*
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Also Known As:
Holiday Inn San Jose Aurola Hotel San Jose
San Jose Holiday Inn
Holiday Inn San Jose Downtown Aurola Costa Rica

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Experience a relaxing getaway in the heart of Central America at the Holiday Inn ® Hotel San Jose Downtown – Aurola, conveniently nestled in the center of lively San Jose, with panoramic views of the beautiful Central Valley. Conveniently located within walking distance of a variety of local attractions, guests will enjoy superior modern amenities and facilities such as free high speed WIFI access, an on-site business center, large meeting rooms, swimming pool and hot tub, fitness center, pub bar, and two restaurants. Discover a hotel where technology and hospitality come together in perfect harmony, where you can stay connected with modern Internet wireless access, and disconnect with a relaxed Costa Rica ambiance and modern luxuries. Whether visiting for a leisure getaway or a business connection, this San Jose hotel offers a peaceful, productive atmosphere where you can get the most out of your San Jose experience.Conveniently located within walking distance of all the best downtown attractions as well as downtown businesses. You will enjoy people watching in Parque Morazan, located just outside our front door. This park features a number of sculptures and monuments which decorate the expanse of urban green, including a beautiful domed structure, known as Templo de Música, or the Temple of Music. ... more   less 
Number of rooms
200

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