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Holiday Inn San Jose Downtown Aurola

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5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
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Holiday Inn San Jose Downtown Aurola
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Holiday Inn San Jose Downtown Aurola
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492 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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    (137)
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1 review
5 of 5 stars Reviewed 1 week ago

Spent one night (Romantic Moments deal) and the service was to our entire satisfaction. The room was beautiful, ample and with a lot of amenities.The dinner was the best we had in the last decade and we enjoyed a lot the water temperature of the mid-size swimming pool

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Trinidad
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this perfectly located hotel for one week with a group of 70 persons. We took up 4 floors. Rooms - they were big enough for 2 persons to be really comfortable. The a/c worked a little too well, I was freezing, the water was nice and hot in the bathrooms but the best thing were the beds.... More 

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Alicia; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I apologised for the inconvenience we had with the international call to Trinidad. We already miss all your students, it was such a pleasure... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Upon arrival, the staff were all very friendly & courteous. Checking in was quick & easy. The entrance foyer is quite impressive. You can park your car on your own in the secured lot or employ the no-charge valet service which still provided 24 hour access to your vehicle. The parking facility had security at all times; the norm for... More 

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Playa Matapalo, Costa Rica
Level Contributor
98 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of this hotel is perfect. It's central to everything. There's nightlife, shopping, and restaurants all within a very short distance. The staff is also very well trained. They were professional, bilingual, and available to help with all of my needs. I was very impressed with all of them (ranging from the front desk to the bartender, to the... More 

Was this review helpful? Yes 1
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear kenster99; Thank you so much for your review of our hotel. We do understand and apologize for the inconvenience caused by the internet. We are currently working to make enhancements to deliver better internet services and conections to all of our guests. We hope for the opportunity to make this up to you the next time you are in... More 

Wembley, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Holiday Inn for 6 nights while recovering from a Motorcycle accident. It was very comfortable, clean, and secure, with underground parking, and 24 hour security. The location is good, close to downtown, but there aren't a lot of activities close by, which didn't matter to me at the time. It is in an area close to... More 

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear BuhlerGS; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ginnette Fernandez More 

San Ramon, California
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here two nights for work and enjoyed it very much. Rooms were spacious and clean. Internet service was spotty at times, but I was able to work just fine when I was working ok. I only wish it was located in a better area as the surrounding area looks a bit dicey specially at night. Taxi ride can... More 

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IHGCare, Guest Relations Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Hernan P, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the type of room received which is up to your par. While we appreciate your nice comment, we... More 

Norwich, Connecticut
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really wasn't going to review this hotel until I saw some recent very negative reviews that I felt were unfair. We stayed here on the first two nights and then the last night of our trip to Costa Rica in March 2015. Our experience was completely positive. We found the rooms clean and comfortable. The facility did not appear... More 

Was this review helpful? Yes 1
Oshkosh, Wisconsin, United States
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 29, 2015

Our first night was spent in downtown San Jose at the Holiday Inn. An interesting city in the daytime, but, we were advised not to venture forth at night. We were also warned to look both ways at cross streets, because nobody stops for the stop signs! A point to see is the businesses in Downtown San Jose - most... More 

Was this review helpful? Yes 3
Melbourne, Australia
Level Contributor
167 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed May 28, 2015

We had a good one night stay at this hotel. From the attentive and helpful staff to the excellent rooms with all facilities expected the whole place delivered good quality. Good top floor restaurant with great city skyline views and good food.

Was this review helpful? Yes 1
Denton, Texas
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

Although this hotel is not especially upscale, I rated it as such because of the courteous staff, the amazing breakfast buffet, and the convenient central location. One can walk to the major museums, great restaurants, and mercados. I felt very safe at night. The rooms were very clean and quiet. We stayed for four nights and had no problems whatsoever.

Was this review helpful? Yes 3
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Terri1129; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us, loved our breakfast buffet and had some time to discover the heart of the city walking through the museums and the central market. We hope to welcome you back next time you visit San Jose Downtown. Sincerely,... More 

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