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Holiday Inn San Jose Downtown Aurola

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5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
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1 room 1 guest
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Holiday Inn San Jose Downtown Aurola
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508 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chino Hills, California
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is well located close to the center, but it starts to show its age. Rooms are not that clean anymore, air conditioning device is extremely noisy (60dB measured inside the room when running), cannot listen to radio or TV. In addition, my room was facing an external AC unit on the roof of the restaurant, also incredibly noisy (62dB... More 

Was this review helpful? Yes
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear f_sapich: Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the disturbance you have experienced during your stay due to the AC system at your room. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to... More 

Fort Lauderdale
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love coming here.Staff remembers me by name after 8 years of 4 times a year. Greeted...Well taken care of.Food is good.My other stops close by.Will be coming for years.. Rooms nice....Clean love it here.

Was this review helpful? Yes
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear blakes8542; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and our Staff made you felt welcome every time you stay at your second home! We value your feedback and appreciate your loyalty and preference. We hope you will visit us again. Please contact us at gfernandez@aurolahotels.com... More 

Athens, GA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Love saying there. The hotel is so posh. It seemed more like a Hilton than a Holiday Inn. The restaurant was excellent and modified some of the dishes to accommodate my taste. The staff was so generous in always helping me with directions and arranging day trips and adventures. I had some wine at the bar. The hotel is close... More 

Was this review helpful? Yes
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Simusimu; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ginnette Fernandez More 

Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Lobby comfortable with easy chairs and couches. Plenty of taxis available in front of hotel. the room A/C terrific. Hot water good. Very good city views from 15th floor and above. King beds very comfortable & good pillows. Tour guide services available in lobby. Hotel is great location if you need downtown central San Jose. Close to Avenida Central will... More 

Was this review helpful? Yes
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear TNDOS; Thank you so much for taking the time to share your comments regarding your recent stay at Holiday Inn Aurola. We are glad to hear you enjoyed hotel location and facilities. We would look for the opportunity to welcome you back next time you travel to San Jose Downtown. Sincerely; Ginnette Fernandez More 

Ellicott City, Maryland
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is great choice if you want to stay in the center of San Jose. The room was very clean and the beds amazingly comfortable. Best sleep of our 2 week trip. The hotel staff was extremely helpful with a few special requests we had. Most of the tourist activities are within walking distance although the park across the... More 

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Houston, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was nice, with efficient room service, comfortable beds, and a good, central location. The large, beautiful pool and the huge, delicious breakfast buffet were the best we found during our two-week stay in Costa Rica. The doormen deserve special mention; they were exceptionally friendly and helpful. Two items need to be mentioned. We stayed 2 nights during 2... More 

Was this review helpful? Yes
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Kay B; Thank you for your feedback regarding your recent visit at our hotel. We are so placed to hear you enjoyed hotel facilities. We do apologize for the inconveniences caused by the internet and appreciate your comments regarding carpets condition. Rest assured that these issues will be looked into by the Management. We value your comments and welcome... More 

Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed here for one night at the end of our trip. Friendly staff. Great food. The rooms were very spacious and clean with a great view of the city. The kids had a great time in the heated pool. Able to walk around the area with nice coffee shops and little stores for shopping.

Was this review helpful? Yes
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Nojack04; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and your family had such a great time at the swimming pool. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ginnette Fernandez More 

Level Contributor
6 reviews
6 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel is trapped in the early nineties. Good things: the beds are comfortable as hell. Together with the AC, you will sleep perfectly. The showers are strong and good. The room service is open until 12. Bad things: the wifi did not work almost at all when I was there. At least not in my room. The menu isn't... More 

Was this review helpful? Yes
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Estefanía; Thank you for your feedback. We are glad to hear you enjoyed our comfy rooms and we also understand and apologize for the inconvenience caused by the Internet service. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you... More 

Tokyo, Japan
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have been around San Jose a lot, but this hotel gave me a very different perspective as I looked at the window at night. It has a good price, close to everything "San Jose" very peaceful pool and weight room, comfortable beds, and I loved the breakfast.

Was this review helpful? Yes 1
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Brady C; Thank you so much for your review regarding your recent stay at Holiday Inn Aurola. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will look for the oportunity to welcome you back next time you visit San Jose. Sincerely, Ginnette... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms were clean and service was good. The staff were very friendly and helpful. Cost was average and relative to the room. Walking distance to anywhere downtown. Casino attached to the hotel I didnt venture in but the music sounded ok. The restaurant on the 17th floor has a pretty good view. Overall I enjoyed my stay. Wi fi... More 

Was this review helpful? Yes
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Roctavius; Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to welcome you back next time you travel to San Jose Downtown. Sincerely, Ginnette Fernandez More 

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