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All 85 San Jose hotels

Holiday Inn San Jose Downtown Aurola

3.5 of 5 Hotel   |   5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
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Ranked #29 of 85 Hotels in San Jose
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
DanielZl Tel Aviv, Israel
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393 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tel Aviv, Israel
Contributor
14 reviews 14 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Good value for money, the hotel is old and has very good service. It's a safe choice either if you travel for business or vacations. The food is also fine. I heard that the neighborhood is not too safe but I didn't experience any problem.

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Whittier, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had a good experience with the staff, especially with Tony. He was very attentive and helpful. The Casino adjoined to the hotel was a nice surprise and safe place to be, and there as well the staff was kind and very helpful. The room was nice, good view and wonderful pillows. I would suggest this hotel to all.

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Jo anna E E; Thank you for taking the time to share your comments on Trip advisor. I will share your kind words with Tony and Casino Staff as well. It’s great to heart your room was comfy and you enjoyed the view of Central Valley. We hope to welcome you back next time you visit Costa Rica. Sincerely,... More

Florence, Alabama
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very nice hotel, basically comparable to a Hilton (even has same wastebaskets!), located in downtown San Jose, which is a very loud, stinky, unattractive city. If you need to be in downtown (as I did) this may be your only choice (based on my limited walking around the area). The staff are very friendly and competent, and... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear edelstein7; Thank you for taking the time to share your comments regarding your recent experience at Holiday Inn Aurola. We do apologize for the inconvenience you had with the scratchy towels and getting the right temperature for the shower. We value your opinion and welcome the opportunity to improve our service and facilities in order to ensure a pleasant... More

River Oaks, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am Dr. J. Ricks. Holiday Inn Aurola, it's staff, location and services are exceptional and above reproach. The competence, efficiency and professionalism of the management and staff stands ABOVE all others! During my many visit to the wonderful country and beautiful people of Costa Rica, the "Ticos" are a very kind, polite and pleasant people. Further the country is... More

Was this review helpful? Yes 2
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Dr. J. Ricks; Thank you for share your beautiful comments about our staff and service experience you had during your last stay at Holiday Inn Aurola. I will past your kind words to all our staff. Please let us know if there is something else we can do to make your next vacations a memorable stay. We will look... More

Miami, Florida
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 8, 2014

After a few days of nature adventures it was wonderful to arrive to a property that will bring us back to the reality of every day comforts. The location of the hotel is perfect, close to museums, restaurants, parks, etc. The room we got had an amazing view of the city and the mountains in the background which provided a... More

Was this review helpful? Yes 1
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Gisabrille; Thank you for taking the time to share your comments about your recent experience at Holiday Inn Aurola. We appreciate your positive feedback and will past your kind words to Orlando and Tony. I’m so glad to hear you enjoyed the sunset amazing view from your room, felt at home and welcome by our staff and had some... More

San José, San Jose, Costa Rica
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 4, 2014

I recently stayed two nights. I was warmly greeted upon check-in and was surprised by a very generous room upgrade. Service was excellent, the suite was spotless, the view was stunningly beautiful. I ordered room service dinner twice and it was delivered promptly. I'll definitely be back!

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Tony W, Thank you for taking the time to share your comments about your recent stay at Holiday Inn Aurola on Tripadvisor. We are so happy to hear your stay was comfy and our staff make you felt welcome given you a nice upgrade and making your stay memorable. I will past your positive words to our Team. We... More

2 reviews
3 of 5 stars Reviewed September 4, 2014

This hotel is showing its age. Our room had a broken fridge. It took an hour for the front desk to take our request for help in finding a functioning ice machine. Ask for a room on the northern side on an upper floor for a great view of the mountains. We were given a corner suite so we had... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear RichardR, Thanks for share your comments about your recent stay at Holiday Inn Aurola. We are so happy to hear you enjoyed the tremendous view of the north of Central Valley from the room and apologize for the issue you had with the fridge. I hope you can give us the opportunity to welcome you back next time you... More

1 review
3 of 5 stars Reviewed September 2, 2014

too expensive for this hotel - $ 3.50 1 qt. of water, $70 to invite a friend, poor and expensive menu in bar and restaurant, etc. a ice maker is noisy, a room is small, no English TV. It's not a 4 stars hotel.

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear SergeyM; We want to thank you for your review. We value your comments as an opportunity to improve service quality and guest satisfaction. We are working to improve our services and will past your comments to our Management Team in order to improve menu options at Restaurant, Bar and Hotel facilities. We hope to welcome you back sometime in... More

gulf shores
Top Contributor
209 reviews 209 reviews
84 hotel reviews
204 helpful votes 204 helpful votes
5 of 5 stars Reviewed August 28, 2014

My wife and I viasited in August 2014. We had a suite $174.00/night w/o tax. The suite was a nice size. It had two full bathrooms with a shower in each one. Plenty of towels and toiletries. A large closet with plenty of space to hang cloths and store things. There was a safe in the closet. The bedroom was... More

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Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear nohassle1956; Thanks for share your comments regarding your recent experience at Holiday Inn Aurola. We are really glad to hear your mission trip was great and enjoy hotels facilities and location in San José Downtown. We hope to welcome you next time! Once again, thanks for your review. Ginnette Fernandez. More

Chicago
Contributor
20 reviews 20 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 18, 2014

Nice hotel if you need to stay in Downtown San Jose area. Close to parts, several casinos, and night life spots. Lots of shopping and a few restaurants within walking distance. Despite being in the downtown of a major city I felt very safe walking around during the day and at night. The decor is a little outdated but I... More

Was this review helpful? Yes
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review

Dear Brian D, Thank you for taking the time to share your comments about your recent experience at Holiday Inn Aurola. We are so glad to hear you enjoyed our location; and our staff were helpful by crediting your IHG Rewards Club points after your call. We do appreciate your loyalty and preference. We hope to welcome you next time... More

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Additional Information about Holiday Inn San Jose Downtown Aurola

Address: 5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn San Jose Downtown Aurola 3.5*
Number of rooms: 200
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Also Known As:
Holiday Inn San Jose Aurola Hotel San Jose
San Jose Holiday Inn
Holiday Inn San Jose Downtown Aurola Costa Rica

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