We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 85 San Jose hotels

BEST WESTERN Irazu

3.5 of 5 Hotel   |   Km 3 Autopista General Canas, San Jose 1000, Costa Rica
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
20% off room rate
Save Saved
You added BEST WESTERN Irazu to your Saves list
BEST WESTERN Irazu
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
73%
Ranked #25 of 85 hotels in San Jose
A recent review
5 of 5 stars reviewed 1 week ago
beenice Vancouver
  • Reviews (341)
  • Photos (108)
  • Amenities
  • Q&A (1)
  • Room tips (48)
  • Location
  • More
Write a Review

341 people have reviewed this hotel

Traveler rating
    86
    149
    57
    31
    18
See reviews for
61
109
34
53
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Austin, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed yesterday NEW

This was a real disappointing start to our vacation. The lobby was nice and friendly staff. But the rooms were terrible. Beds were sooo uncomfortable. Best thing was jacuzzi. Glad we were only there one night. We were stopping there for a night before we traveled to the Montezuma area for the week. I spent about $130 on a night... More

Was this review helpful? Yes
Binghamton, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

The staff is unhelpful--all they seem to want to do is to steer you to their casino. The Costa Rican departure tax is US$29 but this hotel wants to charge you $33 to pay the tax--other hotels do not add a surcharge. Their restaurant is Denny's--why would anyone want to eat in a Denny's in Costa Rica. The included breakfast... More

Was this review helpful? Yes
Vancouver
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a night before our trip to the Arenal area on June 29th. This is a no frills kind of place, great for a ngiht. Asked for a room overlooking the pool as previous travelers suggested and it was great. We were too tired to try out the pool but it was fairly large pool. The staff... More

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear beenice, thank you for taking the time to write such terrific and thorough comments about your stay with us. We are very happy and pleased to learn how much you liked and enjoyed your stay with us and how much you appreciated all the services we provide. We want all of our guests to leave with a big smile... More

La Canada Flintridge, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This is a decent place to hang your hat for one night either before an early morning flight or after arriving in San Jose late in the day. We arrived late afternoon and needed a safe, comfortable place to sleep before heading out at 6:00 the next morning to Tortuguero. Our room looked out over the pool area and I... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear LadyMadonna923, thank you for sharing your review. It is terrific to know how much you enjoyed staying with us because making our guests happy and comfortable is what we are all about. We provide very convenient and good services to our guests so they can know for sure that their comfort and well being is always on our minds.... More

Washington, District of Columbia, United States
Contributor
17 reviews 17 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We just got off 6 hours on a plane, needed to take a taxi to the hotel. Got in about 11pm, so we were tired. The front desk had two people, one person working with customers, the other person adding up receipts and ignoring customers. After about 30 minutes of standing in a line that didn't move, the second person... More

Was this review helpful? Yes 2
Marjorie E, Public Relations Manager at BEST WESTERN Irazu, responded to this review

Dear FriedaLucy, thank you so much for sharing your comments because they´re very important to us since they let us know what our guests think and feel about our hotel and its services. Helping guests get all the rest they need and deserve plus providing them with all they need and request are our most important duties because we want... More

iowa
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 18, 2014

I was immediately impressed when we arrived at the Best Western Irazu. The lobby is appealing and the pool area is very nice, with palm trees and a hot tub. My room was clean, although the bed was a little hard and uncomfortable. The bathroom had a nice hot shower. The area seems to be quite safe, although somewhat boring.... More

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear cmw133, thank you for sharing your comments. It made us very proud learning how we were able to surprise you, and there is nothing we like more than to make our guests feel happy and satisfied with our hotel and the services we offer. By providing them with the highest quality of accommodations, very convenient services and a very... More

Playa Panama, Costa Rica
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 8, 2014

Clean and well maintained. Had a good nights sleep in a comfortable bed. Quiet and secure. Casino was fun and featured a great Happy Hour deal. Highly recommend if you have any business with Immigration (Migracion in CR) as it is near by.

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Brdyz, thank you so much for posting such a great review. Making our guests feel very comfortable and providing them with all the peaceful rest they need is very important for us because we want them to be sure that they can always leave their well being in our capable hands. By providing them with the best and most... More

Canton, Michigan
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 5, 2014

We spent our last nite in Costa Rica here. The hotel is 20 minutes from the airport with a free shuttle that runs every 20 minutes. The room was clean and good sized with a private balcony overlooking the pool and hot tub area. The grounds were lovely. Breakfast at Denny's was good. We did not like the attached restaurant/bar.... More

Was this review helpful? Yes
Marjorie E, Public Relations Manager at BEST WESTERN Irazu, responded to this review

Dear DebLucky2014, we really appreciate your comments, thank you for writing them. It is very nice to hear how much you liked our hotel, specially our comfortable rooms, our very convenient services and our beautiful landscapes. We are a hotel whose main purpose is to provide our guests with the highest quality of accommodations, services and staff in order for... More

Paris, France
1 review
4 of 5 stars Reviewed June 5, 2014

Standard american hotel good rated, going there you know what to expect, no surprise. I liked the pool and hot tub outside, very nice, this make a great bonus to the hotel. rooms are very standard. Breakfast at Dennys that is next door, 24h, not bad.

Review collected in partnership with this hotel

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Martalex_fr, thank you for posting your review. We are very happy to learn that your stay with us was all what you were expecting, very comfortable accommodations, beautiful gardens and landscapes, very convenient services and a very attentive and friendly personnel. We want our guests to leave our premises glowing with satisfaction and knowing that they can always rely... More

Tampa, Florida
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 31, 2014

the hotel and accomodations were nice, however the 2 elevators were out of service the time we were there. I got stuck on both elevators at one time or another and finally decided to walk up and down the stairs rather than take the chance of getting stuck again.

Review collected in partnership with this hotel

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear travelcrazy1945, thank you for posting your comments. It makes us very joyful to know how much you liked our hotel and how comfortable and nice you found our accommodations. Please accept our most sincere apologies for the mishap you had with our elevators. We assure you that problems of this nature seldomly occur, unfortunately it happened to you twice... More

Owners: What's your side of the story?
If you own or manage BEST WESTERN Irazu, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN Irazu? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Irazu

Address: Km 3 Autopista General Canas, San Jose 1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Irazu 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Cheap Tickets, BookIt.com, Tingo, Otel, BookingOdigeoWL, Priceline, Venere and Agoda so you can book your BEST WESTERN Irazu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
BEST WESTERN Irazu Costa Rica/San Jose

108 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (90)
Viewed
Hotel & grounds (23)
Viewed
Room/suite (14)
Viewed
Pool/beach area (12)
Viewed
Dining (3)
Viewed
View from room (5)
Viewed
Bathroom (5)
Viewed
Other (28)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
View from room (1)
Viewed
Other (15)

Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Casino Hotel in San Jose #14 Romantic Hotel in San Jose #21 Business Hotel in San Jose
Hotel Class
Number of rooms
214

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of BEST WESTERN Irazu and other travelers.
1 question

See all questions (1)

See which rooms travelers prefer