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BEST WESTERN Irazu

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Km 3 Autopista General Canas, San Jose 1000, Costa Rica
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BEST WESTERN Irazu
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BEST WESTERN Irazu
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408 reviews from our community

Traveler rating
    102
    180
    70
    37
    19
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75
129
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69
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Lethbridge, Canada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Service was Good except for the towels they kept messing them up, other wise the hotel was great pool was cold and the Jacuzzi was only about 2 degrees' warmer so not hot. However it was relaxing and we were able to tour around the country with no problems.

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canada
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here for two nights. The room was clean and neat. Our flight out was very early, so we needed to catch the 4:00 AM shuttle. We got to the desk at 3:45. There were a few people in front of us. At 4:10 AM, the shuttle driver announced it was leaving. After 25 minutes waiting in line, we... More 

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Marjorie E, Public Relations Manager at BEST WESTERN Irazu, responded to this review

Dear cr2015, thank you so much for sharing your review. It is wonderful that you found our hotel so nice and clean with its accommodations so comfortable. We always want our guests to receive all the best services and attentiveness our staff can provide so we regret to learn about the quality of service you experienced during check out so... More 

Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We were here with a group of 25 including 14 middle school students for 7 nights. The staff were amazing and gracious throughout our trip. Always willing to answer questions with a smile. You can exchange money at the front desk. There is coffee on in the computer room all day. You can get your complimentary breakfast delivered to the... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear MichMom_9, thank you so much for writing and posting such a thorough review about your experience with us. We are delighted that you and the rest of the group (specially the children) enjoyed your stay with us so much. there is nothing our staff likes more than to provide our guests with everything they need , even spoiling them... More 

Panama
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Small rooms are well kept and clean, the view over the gardens and pool is pleasant. Reception staff are rude and unfriendly. Food in the area is poor - the included breakfast at Denny's is terrible and the buffet restaurant across the road is bad too. There is nothing to see or do without taking a taxi but it is... More 

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Dyllan M, thank you for posting your comments, we really appreciate the feedback our guests gives us so we know exactly what they think and feel about our hotel. Our main goal is to provide a comfortable haven for our guests by offering great services, very comfortable accommodations and very well kept and beautiful surroundings. Our guests satisfaction is... More 

Boucherville, Canada
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an older hotel, built in 1970, however very very very clean. We were there for 10 nights. We saw them clean all the windows at least three times each,,,,yes ALL the windows. The pool guy cleaned the pool daily, checked the PH levels at least twice a day. Even brushed the edge of the pool while on his... More 

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Diane D, thank you for sharing your comments about your stay in our hotel. It is always very rewarding when our guests notice all the efforts we make to maintain our facilities in to shape and how much we strive to make our guests feel totally satisfied and comfortable by providing them with everything thye need and request to... More 

Phoenix, Arizona
Contributor
15 reviews 15 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We got in late from the airport and were greeted very kindly by the desk clerk and were quickly settled into our room. It was certainly sufficient for our quick overnight stay and we were provided a Denny's restaurant (attached to motel) voucher (which we didn't use because of our very early departure.) Upon awakening we were surprised to see... More 

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Marjorie E, Public Relations Manager at BEST WESTERN Irazu, responded to this review

Dear SusanSPHOENIX, thank you so much for posting such a terrific review. It makes us feel very happy that eventhough your stay was so short and that you were not able to experience all of our wonderful services, you still felt completely satisfied with our accommodations and customer service. Seeing our guests totally well rested and relaxed is what we... More 

1 review
2 of 5 stars Reviewed February 19, 2015

Smoking odor, no amenities, no courtesy water, no chairs at terrace, old towels, helpless counter personnel, if you need a taxi, get it for yourself, only 5-7 am transfer to the Airport, better have your room clean before mid day or not, room service by an expensive "Denny's", not ever gonna come back!

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Marjorie E, Public Relations Manager at BEST WESTERN Irazu, responded to this review

Dear mtpa25, we really do appreciate your comments about our hotel because they provide us with feedback of what our guests truly think and feel about our hotel and its services and it gives us ideas on how we can keep improving in a constant basis. We are very sorry to learn that we were not up to your expectations... More 

Detroit, Michigan
Senior Contributor
48 reviews 48 reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 19, 2015

The hotel is clean and the staff friendly. The pool is beautiful and the attached bar has excellent Sangria's which is also the name of the bar - 'Sangria'. Be sure not to stop in the overpriced gift shop as you can find the same items downtown for half the price. From the site you can easily see the many... More 

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear bhoke, thank you for sharing your delightful comments about your experience in our hotel. It is always very rewarding to learn when our guests are so pleased and happy with everything our hotel has to offer like our very clean and comfortable accommodations; our great services such as the complimentary breakfast at Denny's and our free wifi among others;... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2015

We were sent here by Air Canada Rouge when flight 1807 on Feb 15 was grounded due to mechanical difficulties. On arrival, the staff was excellent and maintained positive attitudes despite some unreasonable clients who were unhappy with the time taken to check in 160 people. The room was a good size and the bed firm but comfortable. The room... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Hank S, we really appreciate your comments because there is nothing we like more than to know exactly how our guests feel about our hotel and its services so we can continually keep on improving for their complete satisfaction. We are happy that you found our accommodations comfortable and ample and we are sorry to find out that your... More 

Kingston, Jamaica
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 10, 2015

I stayed at this hotel thinking that it would be ok given it's a Best Western to my surprise it wasn't. Checking was ok however on arrival to my room the air condition wasn't working and the toilet wouldn't flush. Called front desk and got that sorted out in a little while. Later on I notice my room had no... More 

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Yhomo H, thank you for sharing your comments, we really appreciate them. We are very sorry to learn about the mishaps you experienced during your stay so we ask you to please accept our most sincere apologies for them. We are a hotel whose outmost desire is to make our guests feel totally comfortable and satisfied with our accommodations,... More 

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