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BEST WESTERN Irazu

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Km 3 Autopista General Canas, San Jose 10107, Costa Rica
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BEST WESTERN Irazu
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BEST WESTERN Irazu
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418 reviews from our community

Traveler rating
    104
    186
    72
    37
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Virginia, United States
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago

Attitude of employees at the front desk, very lazy and indiferent to customers needs.Unprofessional attitude ,didnt go the extra mile to solve a simple problem.Noone seemed to care till the end after our complains.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Olga C, thank you for your opinions because they provide us with very valuable feedback regarding how our guests feel and think of our hotel and its services and they give us advice and ideas about what we can do on a daily basis to keep on improving for their complete satisfaction. We are totally committed in providing each... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Nice and clean hotel, with friendly staff, easy access to a taxi. Very close proximity to Sangria restaurant, good drinks and food.....staff need to work on their English, slight misunderstanding with an order. Reliable internet, semi comfortable beds and a 10 minute ride to the center. Would recommend!

Review collected in partnership with Best Western

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear nicardic, thanks for posting your awesome comments. We are thrilled that you liked our hotel so much, finding it very comfortable and with a very convenient location since we are about 15 minutes away from the airport and only 10 minutes away from downtown. We have an amazing staff whose main goal is to make our guests feel very... More 

Miami, Florida
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent in every way, comp calls to the USA , adjoins a delicious Dennys restaurant, has lovely grounds and beautiful pool. There is top quality security and Grayline has bus and tour pickups from direct in front of this hotel. The local bus also stops in front for the adventurous and the Mega Super market and small cafe is just... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear FL0ridaG0LdenGirl, thank you so much for writing and posting such a nice review. Whenever our guests call their stay with us "excellent", it means that we have indeed achieved our goal which is to make them feel totally comfortable and satisfied with everything we provide to them. We are very happy and proud that you found our grounds and... More 

Cutler Ridge, Florida
Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 17, 2015

Very nice stay! Didn't expect anything too fancy, but this hotel was lovely. We had a room overlooking the pool and the room was spotless. The business office was great. We were able to check in for our flight and print out our boarding passes.

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear elin318, thank you for sharing your lovely comments about your stay in our hotel. It is wonderful learning that you found the hotel above your expectations and that your accommodations were so comfortable, with everything you might need during your short stay. It is very nice that you found our services so useful, such as our business center where... More 

Weston, Wisconsin
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 11, 2015

We began and ended our Costa Rican adventure at this hotel. The rooms were clean, spacious and the bed comfortable. The service was friendly and the outdoor pool and garden was gorgeous. The pool closed by 6pm, so that was a bit of a downer for the teens. The hotel restaurant served the most amazing meals. Their rice with chicken... More 

Was this review helpful? Yes
Marjorie E, Public Relations Manager at BEST WESTERN Irazu, responded to this review

Dear lwilliam, thank you so much for posting your awesome comments about your stay in our hotel. It is always thrilling whenever we find out how much our guests enjoy our hotel and how comfortable and satisfying they find our accommodations and services. We are delighted that you liked our complimentary breakfast at Denny's so much and that you found... More 

Lethbridge, Canada
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 26, 2015

Service was Good except for the towels they kept messing them up, other wise the hotel was great pool was cold and the Jacuzzi was only about 2 degrees' warmer so not hot. However it was relaxing and we were able to tour around the country with no problems.

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear DARigby, thank you so much for writing such a delightful review. We are very glad to learn how much you liked staying in our hotel and how comfortable and convenient it was for you. We are very sorry to learn that housekeeping kept messing the towels. Please accept our most sincere apologies and we would really appreciate if you... More 

canada
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 22, 2015

We stayed here for two nights. The room was clean and neat. Our flight out was very early, so we needed to catch the 4:00 AM shuttle. We got to the desk at 3:45. There were a few people in front of us. At 4:10 AM, the shuttle driver announced it was leaving. After 25 minutes waiting in line, we... More 

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at BEST WESTERN Irazu, responded to this review

Dear cr2015, thank you so much for sharing your review. It is wonderful that you found our hotel so nice and clean with its accommodations so comfortable. We always want our guests to receive all the best services and attentiveness our staff can provide so we regret to learn about the quality of service you experienced during check out so... More 

Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 17, 2015

We were here with a group of 25 including 14 middle school students for 7 nights. The staff were amazing and gracious throughout our trip. Always willing to answer questions with a smile. You can exchange money at the front desk. There is coffee on in the computer room all day. You can get your complimentary breakfast delivered to the... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear MichMom_9, thank you so much for writing and posting such a thorough review about your experience with us. We are delighted that you and the rest of the group (specially the children) enjoyed your stay with us so much. there is nothing our staff likes more than to provide our guests with everything they need , even spoiling them... More 

Panama
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 14, 2015

Small rooms are well kept and clean, the view over the gardens and pool is pleasant. Reception staff are rude and unfriendly. Food in the area is poor - the included breakfast at Denny's is terrible and the buffet restaurant across the road is bad too. There is nothing to see or do without taking a taxi but it is... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Dyllan M, thank you for posting your comments, we really appreciate the feedback our guests gives us so we know exactly what they think and feel about our hotel. Our main goal is to provide a comfortable haven for our guests by offering great services, very comfortable accommodations and very well kept and beautiful surroundings. Our guests satisfaction is... More 

Boucherville, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 10, 2015

This is an older hotel, built in 1970, however very very very clean. We were there for 10 nights. We saw them clean all the windows at least three times each,,,,yes ALL the windows. The pool guy cleaned the pool daily, checked the PH levels at least twice a day. Even brushed the edge of the pool while on his... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Diane D, thank you for sharing your comments about your stay in our hotel. It is always very rewarding when our guests notice all the efforts we make to maintain our facilities in to shape and how much we strive to make our guests feel totally satisfied and comfortable by providing them with everything thye need and request to... More 

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