We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Irazu

3.5 of 5 Km 3 Autopista General Canas, San Jose 1000, Costa Rica
Hotel website
Hotel deals
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
BEST WESTERN Irazu
Professional photos View all
Browse nearby
BEST WESTERN Irazu
Write a Review

401 reviews from our community

Traveler rating
    101
    177
    68
    36
    19
See reviews for
73
127
38
66
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (401)
  • Mar-May only
    (95)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (76)
  • Dec-Feb only
    (140)
All months
Phoenix, Arizona
Contributor
15 reviews 15 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars NEW

We got in late from the airport and were greeted very kindly by the desk clerk and were quickly settled into our room. It was certainly sufficient for our quick overnight stay and we were provided a Denny's restaurant (attached to motel) voucher (which we didn't use because of our very early departure.) Upon awakening we were surprised to see... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Smoking odor, no amenities, no courtesy water, no chairs at terrace, old towels, helpless counter personnel, if you need a taxi, get it for yourself, only 5-7 am transfer to the Airport, better have your room clean before mid day or not, room service by an expensive "Denny's", not ever gonna come back!

Was this review helpful? Yes
Detroit, Michigan
Senior Contributor
47 reviews 47 reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is clean and the staff friendly. The pool is beautiful and the attached bar has excellent Sangria's which is also the name of the bar - 'Sangria'. Be sure not to stop in the overpriced gift shop as you can find the same items downtown for half the price. From the site you can easily see the many... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We were sent here by Air Canada Rouge when flight 1807 on Feb 15 was grounded due to mechanical difficulties. On arrival, the staff was excellent and maintained positive attitudes despite some unreasonable clients who were unhappy with the time taken to check in 160 people. The room was a good size and the bed firm but comfortable. The room... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Hank S, we really appreciate your comments because there is nothing we like more than to know exactly how our guests feel about our hotel and its services so we can continually keep on improving for their complete satisfaction. We are happy that you found our accommodations comfortable and ample and we are sorry to find out that your... More 

Kingston, Jamaica
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel thinking that it would be ok given it's a Best Western to my surprise it wasn't. Checking was ok however on arrival to my room the air condition wasn't working and the toilet wouldn't flush. Called front desk and got that sorted out in a little while. Later on I notice my room had no... More 

Was this review helpful? Yes
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We didn't book the room because we were visiting (my friends and I live in this city) but mainly to relax away from work and home matters. Like a big girl slumber party. As such, we spent more time in the room than tourists would, thus take this in consideration. The view of the room was nice and the flat... More 

Was this review helpful? Yes
Bozeman, Montana
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Comfortable beds, especially compared to other places we stayed in Costa Rica. Clean room, beautiful pool and courtyard area. Nice hot water shower. No complaints really other than we did feel like they were trying to get us to pay for the airport shuttle, repeatedly telling us it would cost $8 per person and that we could use the less... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear JenKrum, thank you for writing and sharing your comments. We are thrilled to learn that you found our accommodations so comfortable, especially the beds and that our premises and landscape were so beautiful and well taken care off. We are sorry that you thought that we were trying to make you pay extra for the shuttle to the airport... More 

Ancaster, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 15, 2015

We stayed for 5 nights and explored Costa Rica's central valley from here. This is an exceptionally clean hotel. The windows in our room were so clean it was hard to tell there was glass. The staff are very friendly and helpful, Denny's breakfast is great. The Sangria bar on site has a great atmosphere. I would recommend this hotel... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear neon8rn, thank you for posting such delightful comments about your stay with us. The most important goal we have is to make our guests feel right at home, surrounded by a warm and cozy atmosphere with very comfortable and clean accommodations, a terrific staff that is always willing to help and the best and most convenient services (such as... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 14, 2015

Great rooms and beds for a good night sleep after a long travel. They have shuttle directly from the airport, just be on the watchhout for it, I missed the first one passing by because he Did not see me and I had to wait another 25 min.

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear fabian l, thank you for posting your very nice comments. It makes us very happy to know how much you were able to rest and sleep in our comfortable accommodations after such a long and tiresome trip. We are very sorry about you having missed the shuttle at the airport and for having to wait for the next one... More 

Senior Contributor
30 reviews 30 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 8, 2015 via mobile

Everything about this place was average except for the US$150 price tag. That was too much. Sure breakfast is included but the menu is restricted to just a few items. I guess the dead cockroach was an added feature? This place was a last minute decision for us because there are better hotels for half that price.

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Snarley, we really appreciate your comments because they help us as feedback for improving on a daily basis. We are very sorry that you feel that way about our price since we really do strive in providing anything our guests might need for them to have a pleasant and comfortable stay. For the breakfast at Denny´s if the guests... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Irazu? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Irazu

Address: Km 3 Autopista General Canas, San Jose 1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Irazu 3.5*
Number of rooms: 214
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Cheap Tickets, BookIt.com, Priceline, Travelocity, getaroom.com, EasyToBook, TripOnline SA, Odigeo and Tingo so you can book your BEST WESTERN Irazu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
BEST WESTERN Irazu Costa Rica/San Jose
Hotel Style:
#4 Casino Hotel in San Jose
#15 Romantic Hotel in San Jose
#19 Business Hotel in San Jose

140 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (111)
Viewed
Bathroom (9)
Viewed
Room/suite (20)
Viewed
Pool/beach area (16)
Viewed
Hotel & grounds (25)
Viewed
View from room (7)
Viewed
Dining (4)
Viewed
Other (30)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Other (24)
Hotels you might also like...
Check In Check Out
Price Your Stay