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All 85 San Jose hotels

BEST WESTERN Irazu

3.5 of 5 Hotel   |   Km 3 Autopista General Canas, San Jose 1000, Costa Rica
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Ranked #25 of 85 hotels in San Jose
A recent review
5 of 5 stars reviewed yesterday
Santiago M
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351 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The highlights of this hotel are its location (close to downtown SJ and the Airport), free shuttle and helpful staff. I've stayed here many times with medical groups and it's great value. They renovated many of the rooms and now it's even better.

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London
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

A standard BW hotel. The staff were excellent and went out of their way to help, their english was great. The rooms are basic but clean. Facilities are good, swimming pool is clean, fitness centre is basic but has standard cardio equipment and seemed to be open all hours. The breakfast at Dennys was a bit disappointing but you could... More

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear kiwigal999, thank you so much for sharing such a terrific review about our hotel. It is wonderful to learn that you stayed with us twice, making you already a part of or wide global family. It is imperative for us to to go above and beyond to be able to deliver to each and every guest everything they were... More

Centennial, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This Best Western excels in taking care of their guests. The hotel staff is friendly, efficient, and always ready to help one get settled in. The hotel is clean, as are the rooms. The courtyard swimming pool, and Jacuzzi are well taken care. The landscaping is appealing. They do a nice job here. Bring cab money.

Review collected in partnership with Best Western

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear ChuckE, thank yo for posting your fabulous comments about our hotel. We are very pleased to learn how much you enjoyed staying with us and how much you liked our landscaping and our pool and jacuzzi. We want our guests not only to find us physically appealing, but also we want them to be sure that by offering the... More

San Jose, Costa Rica
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location for business and fun. Just outside of the city, 15 min from the international airport and halfway to the major business centers and free-zones where a great deal of American Fortune 100 and Fortune 500 companies have settled their Corporate Headquarters for the regional clients. It is also close to major tourist attractions such as museums, volcanos and... More

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Diego S, thank you so much for taking the time to write and post such an amazing review. Knowing how much you appreciate our services, our very comfortable accommodations, our very convenient location and last but not least, our wonderful staff that is always going the extra mile to make or guests feel more than welcomed and right at... More

Atlanta, Georgia
Contributor
19 reviews 19 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There are many much better options for the price in the area. The staff was nice, the room was so dated: it reminded me of random hotel room by the highway in middle America. There were a few positive aspects though; the pool area is nice, the room was quiet and the bed wasn't bad, the wifi was also good... More

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear 27Mathieu, thank you so much for taking the time to write and share your comments about your stay with us. It is fantastic to learn how much you liked the services we offer such as the complimentary shuttle to and from the airport, the free wifi, and the Casino in our premises with its great happy hour. We regret... More

Madrid, Spain
Top Contributor
59 reviews 59 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel picked us up at eleven p.m. when we arrivedat the Airport so San Jose, what good service. We were checked in fast, and we had 2 adjoining rooms, as we are a family of 6 on holiday together. Rooms were spotless, view of the huge swimming pool. Although the weather was cool in the morning, the children had... More

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear mimi g, thank you for writing such awesome comments about your stay with us. Thank you for making us you and your famils favorite hotel, we are very honored and proud of it. We are very happy to learn how much you liked our accommodations and premises, and how much you and your family were able to rest during... More

Lakeland, Florida
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent one night 3 different times during out 10 days in Costa Rica and were pleased with each visit. The hotel staff was helpful, there is a National/Alamo Rent a Car location on property so you save the airport fee, and in addition to the 2 hotel restaurants (yes one is a Denny's), you can walk next door for... More

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear SusannaVirginia, thank you so much for posting such a terrific review. It makes us very proud to know that you stayed with us not once, but 3 times during your vacation. We are always making sure to make each and everyone of our guests feel that they are truly part of our family and that their satisfaction, comfort and... More

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As of 7-23-14, reservations for Garden Court Express downtown in San Jose are actually at Best Western Irazu. I found this out by showing up to the Garden court express and being told they were closed and my room was actually at Best Western Irazu. They offered to pay for a taxi to the Best western but I had my... More

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Mr.O, thank you for sharing your review of about your experience in our hotel. It makes us very happy to learn how much you liked staying in our hotel and how nice and convenient you found our premises and our location. We are a hotel whose priority is to make all of our guests feel more than welcome, surrounding... More

Austin, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 5 weeks ago

This was a real disappointing start to our vacation. The lobby was nice and friendly staff. But the rooms were terrible. Beds were sooo uncomfortable. Best thing was jacuzzi. Glad we were only there one night. We were stopping there for a night before we traveled to the Montezuma area for the week. I spent about $130 on a night... More

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Samantha K, we really appreciate our guests comments because it lets us see what they think of our hotel and its services. There is nothing we want more than to make our guests have all the comfort and rest they need and expect, that is why our staff always goes above and beyond to comply with all their requests... More

Binghamton, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 27, 2014

The staff is unhelpful--all they seem to want to do is to steer you to their casino. The Costa Rican departure tax is US$29 but this hotel wants to charge you $33 to pay the tax--other hotels do not add a surcharge. Their restaurant is Denny's--why would anyone want to eat in a Denny's in Costa Rica. The included breakfast... More

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear duskyman, thank you so much for sharing your thoughts and opinion about our hotel. There is nothing we want more than to learn what our guests think so we can keep improving on a daily basis for their complete satisfaction. We are very sorry to learn of how you feel about our staff because there is nothing we want... More

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Additional Information about BEST WESTERN Irazu

Address: Km 3 Autopista General Canas, San Jose 1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Irazu 3.5*
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
BEST WESTERN Irazu Costa Rica/San Jose

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Casino Hotel in San Jose #14 Romantic Hotel in San Jose #24 Business Hotel in San Jose
Hotel Class
Number of rooms
214

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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