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BEST WESTERN Irazu

#35 of 87 Hotels in San Jose
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Km 3 Autopista General Canas, San Jose 10107, Costa Rica
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BEST WESTERN Irazu
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BEST WESTERN Irazu
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431 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dorado, Puerto Rico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Best Western Irazu is about 5 minutes from the airport and about 15 minutes from the city center considering the traffic. Room was clean and well maintain, walls are thin and noise from the hallway is inevitable. Nice casino and pool. The hotel has public washing and drying machine facilities which are great when coming back from the many water... More 

Was this review helpful? Yes
San Antonio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel offered a great stay with a good price. The rooms were comfortable, cozy, and clean. The staff was helpful and courteous. Our only recommendation is to take a taxi, because the drive there was very confusing...needless to say, we took several wrong turns.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Julian S, thank you for your sensational review. We are delighted that your stay with us was so satisfying and that you found the relationship between price and services so great because we really want our guests to have the best of everything, the best accommodations, best prices and best services. Our staff's main concern is our guests' comfort... More 

Pittsburgh, Pennsylvania
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is a very average hotel in the middle of an ugly, heavily industrial area of San Jose. It makes good sense as a starting and ending point to get you to and from the airport. It's decent value for your money. But it's no traveler's paradise! The front desk staff were rude and unhelpful. Both times we checked in... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear cb1bass, thank you for sharing your comments about your stay in our hotel. Our guests' comments are extremely important for us because they lets us know exactly how they feel about the hotel and its services. Our location is very convenient because we are only less than 15 minutes away from the airport and about 10 minutes away from... More 

Belize
1 review
4 of 5 stars Reviewed 2 weeks ago

Very nice for layover. Stay there before and after Costa Rica nature tour. Restaurant inside of hotel was nice and food was good. The first stay, room need to be updated but the return stay we received a nice updated room.

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear latayna, thank you so much for sharing your lovely comments. It is very nice learning that both of your stays with us were very comfortable and that you got all the rest you were expecting. By providing our guests with very good accommodations and services, we make sure that they know that they can always count on us for... More 

Marathon, Florida
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Well as far as location - it is not a far trip from SJO- maybe 10-15 minutes depending on traffic- the rooms are small- management is not readily available- sometimes only one person at desk-- thus asking as question takes some time-- there is a Denny's on premises- needs no explanation-- and a restaurant Sangrias that is not half bad-... More 

Was this review helpful? Yes 2
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Shaynenunn, thank you for sharing your review, we really appreciate it. It makes us very glad that you found our hotel's location so convenient . Besides being about 10 minutes away from downtown as you wrote, we are only about 15 minutes away from the airport. It is very important for us to be able to please all of... More 

Virginia
Level Contributor
108 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I just spent one evening here on our last night in Costa Rica. We did not have high expectations, but were very pleased with our accommodations here. The location was convenient to the airport. The room and bathroom was large- unfortunately no mini fridge, but there was a coffee maker in the room. Breakfast was included either... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear cutiecupid15, thank you for sharing your fantastic comments. We are thrilled that we were able to exceed your expectations because there is nothing we like more than to surprise our guests in a very nice way and see them glowing with satisfaction. Our very comfortable accommodations definitely ensure our guests that they will get all the sleep and rest... More 

Toronto, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Location is excellent very convenient, Casino in the basement, But Room was average, Bad odor, when opened the door, as if room was not open for weeks, No small fridge or mini bar. Main entrance door is mostly blocked by group of 5-7 people, commenting remarks on people entering hotel or passing by.Only good thing was that front desk staff... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear GULSHANS S, thank you for posting your comments and opinions about your stay in our hotel. We are a hotel whose main goal is to make all of our guests feel totally satisfied and comfortable during their entire stay with us so our guests' comments are a very important feedback so we can be continuously improving in order to... More 

Denver, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We had a nice stay at this location. Rooms are average, but the staff was friendly and the hotel offered several amenities. The casino is fun and it was nice having a couple dining options at the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Michael M, thanks for such a nice review. It makes us feel very proud when our guests like our customer service so much because for our entire staff, making our guests feel welcome and providing them with everything they need is not only a job but a pleasure because there is nothing more rewarding for us than to see... More 

Goldsboro, North Carolina
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 26, 2015

This property is well maintained and very clean. This is the first time I have stayed at this property and was very pleased with the well kept landscaping, pool and room. The room had a great balcony overlooking the mountainside, great AC and a very nice bathroom. I sat on the balcony and watched small green parrots play in the... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Dan S, thank you so much for your detailed and lovely comments. We are beyond ourselves about how much you liked staying here and how good and comfortable you found our accommodations and services. It is very important for us that all of our guests feel completely satisfied during their entire stay and we want to make the hotel... More 

Virginia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 7, 2015

Attitude of employees at the front desk, very lazy and indiferent to customers needs.Unprofessional attitude ,didnt go the extra mile to solve a simple problem.Noone seemed to care till the end after our complains.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Olga C, thank you for your opinions because they provide us with very valuable feedback regarding how our guests feel and think of our hotel and its services and they give us advice and ideas about what we can do on a daily basis to keep on improving for their complete satisfaction. We are totally committed in providing each... More 

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