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BEST WESTERN Irazu

3.5 of 5 Km 3 Autopista General Canas, San Jose 1000, Costa Rica
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BEST WESTERN Irazu
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BEST WESTERN Irazu
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378 reviews from our community

Traveler rating
    99
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    61
    32
    18
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Santo Domingo, Dominican Republic
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is very well located in the business district of Costa Rica. Breakfast at the denny´s is well worth it. It has a nice pool and gym area with spa. The rooms are clean, but a little old and run down on the bathroom installation. The TV is an old style with not much channels to enjoy. When I... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear MaxAres, thank you for posting your comments about our hotel. It is terrific that you found our hotel so convenient for you, like our location, since we are not only near the airport (about 15 minutes away from it) but also about 10 minutes from downtown and right in the business district. Also our premises have everything our guests... More 

Senior Contributor
38 reviews 38 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was included in our Groupon vacation. Very clean, has air-conditioning, the provide free breakfast at the adjoining Denny's. Nice pool and hot-tub area. Ask for a room overlooking the pool. Each room has a small balcony. I'd recommend it. They also have free shuttle service to/from the San Jose Airport. Very friendly people working there !! They have... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear tinaw2010, thank you for posting your awesome review. It is wonderful to learn how comfortable and clean you found our accommodations, how nice you found our entire premises and how convenient and nice you found our services (especially our complimentary breakfast at Denny´s, and our staff who are always one step ahead, complying with our guests´ needs and requests... More 

Bay Saint Louis, Mississippi
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2014

We stayed at this hotel 1 night prior to checking into our timeshare for a week. The hotel was nice...clean & staff very helpful. The casino was a little dirty & run down. The hotel bar & restaurant were O.K., but the food wasn't to our liking, but our friends with us liked it. Overall a good stay.

Review collected in partnership with Best Western

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear David10159, thank you very much for sharing your comments about your stay in our hotel. It is wonderful to know that eventhough your stay with us was such a short one, you were able to enjoy very much the night you and your friends stayed with us. It is extremely important for us to ensure that every one of... More 

West Jordan
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 19, 2014

I stayed at this hotel because I was working nearby and my customer recommended it. I'm glad they did. It was a very nice hotel and convenient. The hotel offers free transportation to/from the airport. It operates on a schedule - and it was easy to find the blue/white-Best Western van outside of the international arrivals area. When I checked-in... More 

Was this review helpful? Yes 2
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear LAR801, thank you for writing such a terrific and thorough review. It makes us very proud when we are able to happily surprise our guests with services and accommodations that go beyond their expectations and we are very happy to learn that that was the case with you. We are delighted to know that everything in our hotel was... More 

Florida Panhandle, Florida
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 19, 2014

I stayed at this hotel for three days, great location (close to downtown and close to the airport). Asked for a room overlooking the pool has nice balcony, the room was clean and comfortable,bar area was perfect for a night with good food and good drinks. Everything was ok until check out! there was a lady Wendy, she looks like... More 

Was this review helpful? Yes 7
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Bill S, thank you so much for sharing such a detailed review. We are beyond happy to learn how convenient you found our hotel´s location (not only close by to the airport, but also less than 10 minutes away from downtown), how clean and comfortable you found your room and how convenient you found the services we offer such... More 

Baldwin Park, California
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 17, 2014

I enjoyed this hotel. It was the only one that didn't any animals or reptiles sneaking into the room. It was quiet when I was there because it was low season so I have no complaints about noise level. The coffee in the lobby was yummy! They included breakfast from their Denny's restaurant. You order from a limited menu. We... More 

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Norma V, thank you for sharing your comments about your stay at the hotel. We are very glad that you got all the rest and comfort you were expecting and that you were completely satisfied with all of our services and our premises. Eventhough there is not many things to do a walking distance from the hotel, we are... More 

Cahuita, Costa Rica
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 14, 2014

Very noisy !!! It did sound like there was a big party going on in the neighborhood . It were other hotel guest though !! 6 guys in one room getting drunk and having very loud music and singing on their balcony. I called the reception but it did stay loud. I called again after 30 minutes. It did stay... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear tree0flife, we really appreciate you sharing your comments because they provide us with very important feedback regarding what our guests think and feel about our hotel and its services and it helps us see what we can do in order to improve and make our guests feel completely satisfied. We regret to learn about the noiise you heard during... More 

2 reviews
5 of 5 stars Reviewed October 11, 2014

Great check-in and check-out procedures; got a high floor room and away from elevator as requested. Got a tour of a jewelry factory through the Gray Line Tour Desk at the hotel and got dinner at a downtown restaurant. Spoke at length with Juan Carlos at the Desk and suggested the Isla de Tortuga tour and boat ride...fantastic idea...transport from... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Brenda R, thank you very much for sharing your wonderful experience. We are delighted to know how much you liked our hotel, starting from its lovely premises (specially the gardens and pool area), to its very convenient services (the free shuttle to and from the airport, the complimentary Denny´s breakfast, the Gray Line tour desk right inside the hotel,... More 

Ottawa, Canada
Contributor
17 reviews 17 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 8, 2014

We stayed 3 days (Oct 4,5,6) at Irazu Best Western. It very clean, great friendly staff and service, even free breakfast, a printer, free international calls, wi-fi and airport shuttle at a great price. The only critique is that from the room L74, we could here the lounge music: much too loud; we had to close our window to listen... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear trebla L, thank you for sharing your comments about your stay with us, we really appreciate them. We are very pleased to hear how convenient and comfortable you found our hotel and all the services it offers such as the free wifi, the complimentary breakfast, the free unlimited international phone calls and the free transportation from and to the... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 7, 2014

We stayed here 2 times on our trip! The staff is friendly and helpful. The hot tub was hot and the room was comfortable! The restaurants in the hotel were so so! But we were close enough to go eat out in the city. We will definitely stay here again!!

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear McFurrszoo, thank you for posting your terrific comments. We are thrilled to know that you stayed with us not once, but twice because it shows how satisfied and pleased you were with our hotel, its services and personnel. We are always striving to make our guests´ stays be all what they were expecting and much more, that is why... More 

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Additional Information about BEST WESTERN Irazu

Address: Km 3 Autopista General Canas, San Jose 1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — BEST WESTERN Irazu 3.5*
Number of rooms: 214
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
BEST WESTERN Irazu Costa Rica/San Jose
Hotel Style:
#3 Casino Hotel in San Jose
#10 Romantic Hotel in San Jose
#17 Business Hotel in San Jose

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