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BEST WESTERN Irazu

#35 of 86 Hotels in San Jose
GreenLeadersSilver level
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Km 3 Autopista General Canas, San Jose 10107, Costa Rica
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1 room 1 guest
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BEST WESTERN Irazu
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446 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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    (446)
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    (115)
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Tumbler Ridge, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

I love the hotel and the people are so nice I can't wait to comeback in 4 month, I had a lot of fun at the pool and gym, the free tours and others, in general the Costa Rican people are very kind and helpful to all visitors, specialy the ones can't speak spanish. The spa ladies were great, We... More 

Review collected in partnership with Best Western

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Liberia, Costa Rica
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property is located in a busy area of San Jose. It near the Ministry of Tourism, Immigration, a commercial center and other services. When you book there I would choose a premium room because: they have been remodel, more spacious and face the pool. The standard rooms are smaller, may face the parking lots and or subject to more... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear travelingal51, thank you so much for posting your very thorough review. It makes us very happy that you found our hotel's location so convenient since we are only about 15 minutes away from the airport, less than 10 minutes away from downtown and right infront of one of the country's most important highways. It is very important for us... More 

Aurora
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Surprisingly good hotel. Clean and decent sized rooms. Not much around, but a good one night stay as it is close to the airport. Free breakfast and close the the Central Market. Traffic tends toward be a nightmare in those area, though.

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Jmarcinstreep, thank you for posting your excellent comments. We are delighted to be able to surprise our guests with a great hotel that is above their expectations. We really do want to see all of our guests totally satisfied with everything our hotel has to offer for their comfort and well being like the cozy and comfortable accommodations and... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed here the night I got into the country. The hotel is nice for a brief stay. The location is not super convenient for visiting downtown San Jose because the traffic was insane in the evening! Our room was nice and clean, but smelled like Chinese food. The staff were friendly and we were able to exchange some dollars... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Steph M, thank you so much for sharing your comments. We are thrilled that your stay in our hotel was good and that you found our accommodations nice and clean. Our staff is always making sure that our guests always have everything they need and that they feel very welcomed and surrounded by a warm and cozy atmosphere. We... More 

Whitmore Lake
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Close to airport, easy to find for first time visitors. Rooms were large, clean and ours had a great view of the city, Beds and pillows were very comfortable. Large exercise area and pool. Beautifully landscaped. Easy check in and out. We had breakfast plan and received voucher for attached Denny's. They presented us with a "special menu", but we... More 

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Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear MaryHeff, thank you for sharing your terrific review. We are delighted that you had such a good first night in the country, especially that you spent it in our hotel. It is our outmost desire to make our guests feel more than welcome and to provide them with the best services and accommodations so their stay will be an... More 

Haledon, New Jersey
2 reviews
4 of 5 stars Reviewed 5 weeks ago via mobile

This was my first time in Costa Rica and I found that the staff was very helpful. They tried to help with all the questions I had. The hotel was nice and big. The only problem I found was that their hot tub was not working. I did mention it to a worker and they said it was broken. Other... More 

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Patty61415, thank you so much for your awesome review. We are happy to tell you that this is a hotel totally committed to our guests' comfort and satisfaction so we do everything we can to ensure it. Our entire staff are always one step ahead in making sure that our guests have everything they need and that their accommodations... More 

Nashville, Tennessee
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 9, 2015

This is a good place to stay for a night as a launching off place before heading out to discover the rest of Costa Rica, especially for the budget traveler. I wouldn't recommend staying here longer than a night or two. They have a complimentary shuttle from the airport, which is really nice after arriving and not really being sure... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Tommy504, thank you for posting your nice review about your experience with us. It is awesome that you found our location so convenient since we are only about 15 minutes away from the airport, about 10 minutes away from downtown and right infront of one of the country's most important highways. We are glad that you were able to... More 

Dorado, Puerto Rico
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 30, 2015

Best Western Irazu is about 5 minutes from the airport and about 15 minutes from the city center considering the traffic. Room was clean and well maintain, walls are thin and noise from the hallway is inevitable. Nice casino and pool. The hotel has public washing and drying machine facilities which are great when coming back from the many water... More 

Was this review helpful? Yes 2
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Rosa F, thank you so much for your delightful comments about your stay in our hotel. Making our guests feel right at home, surrounded by all the comforts and great services we offer is our objective. We want all of our guests to know that they can always trust our hotel for their comfort and well being. Our personnel... More 

San Antonio, United States
1 review
5 of 5 stars Reviewed June 18, 2015

This hotel offered a great stay with a good price. The rooms were comfortable, cozy, and clean. The staff was helpful and courteous. Our only recommendation is to take a taxi, because the drive there was very confusing...needless to say, we took several wrong turns.

Review collected in partnership with Best Western

Was this review helpful? Yes
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Julian S, thank you for your sensational review. We are delighted that your stay with us was so satisfying and that you found the relationship between price and services so great because we really want our guests to have the best of everything, the best accommodations, best prices and best services. Our staff's main concern is our guests' comfort... More 

Pittsburgh, Pennsylvania
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 18, 2015

This is a very average hotel in the middle of an ugly, heavily industrial area of San Jose. It makes good sense as a starting and ending point to get you to and from the airport. It's decent value for your money. But it's no traveler's paradise! The front desk staff were rude and unhelpful. Both times we checked in... More 

Was this review helpful? Yes 1
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear cb1bass, thank you for sharing your comments about your stay in our hotel. Our guests' comments are extremely important for us because they lets us know exactly how they feel about the hotel and its services. Our location is very convenient because we are only less than 15 minutes away from the airport and about 10 minutes away from... More 

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