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BEST WESTERN Irazu

#30 of 86 Hotels in San Jose
GreenLeadersSilver level
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Km 3 Autopista General Canas, San Jose 10107, Costa Rica
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1 room 1 adult
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BEST WESTERN Irazu
BEST WESTERN Irazu
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496 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

Our last night in Costa Rica after staying in noisy hostiles for 21 days was supposed to be enjoyable and relaxing before we travel for 12+ hours.. instead we were woken up at 7:15am to an annoying light knock on the door. Room service decided to wake us up not only knocking but proceeded to come into our room which... More 

Helpful?
Thank Tyler P
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Tyler P, thank you for sharing your comments. We are truly very sorry to learn about the inconvenience you experienced with our housekeeping staff member coming into your room without knocking and waking you up, pleace accept our most sincere apologies for it. There is nothing more important for us than our guests' comfort and satisfaction so we are... More 

Costa Rica
Level Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was in this hotel for just one night. The room was small but it had a terrace which it made it confortable for me. The personnel very attentive and friendly. The property lokks very nice and the gardens around the pool look very pretty. A lot of dining options around and in the hotel. Located a short drive to... More 

Helpful?
Thank josevalerio
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear josevalerio, thank you for sharing such marvelous comments about your stay with us. It is totally delighting that your stay with us eenthough short, was such a success. It is always very satisfying for us knowing how pretty our guests find our landscaping and how convenient they find our location since we are only 15 minutes away from the... More 

Portland, Oregon
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had an over night stay here, waiting to catch flight in morning to Dallas, TX. Check in was average time to wait, front desk staff very friendly and helpful. Room clean and comfy. Small casino bottom floor and great sports bar connected with good food. Close by souvenir shopping in hotel as well as across the street. Local food... More 

Helpful?
Thank Dee S
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear Dee S, thank you for your amazing review. It is just wonderful knowing that eventhough your stay with us was so short, that it was so good, with very comofrtable accommodations and with a very friendly and attentive staff who are always one step ahead making sure that our guests feel more than welcome and very satisfied with all... More 

Level Contributor
7 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

This place used to make sense when they had a free and convenient shuttle to the airport. Now that is gone, and the Denny's is the biggest draw for this place, and that isn't enough. Don't stay here unless you have a tour group your are steering thru Costa Rica.

Helpful?
Thank MikShuSF
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear MikShuSF, thatnk you for posting your comments, we really appreciate all the feedback our guests provide because we learn what we have to do for their complete satisfaction. Our hotel's utmost desire is to be able to make our guests feel totally welcome and provide them with very comfortable accommodations and very good services for their comfort and well... More 

Bedford, Texas
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 weeks ago

As our cruise thru the canal arrived after our non-stop to DFW, we had (ha) to stay overnight. We were recommended this hotel as it is 10-15 minutes from the Intl airport. Very nice ambience, very clean, Nice outdoor bar (Sangria's) facing the boulevard. Beautiful courtyard with pool. Made 7am arrangements for the hotel shuttle to the airport ($8 each),... More 

Helpful?
Thank gregorm931
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear gregorm931, thank you so much for taking the time to write and share your fantastic comments about your stay with us. We are totally thrilled that you had such a great experience staying with us because our guests' satisfaction and comfort are so important to us. By providing super comfortable accommodations and very conveninet services, we make sure that... More 

Tampa, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 28, 2015 via mobile

We had our flight delayed out of San Jose to the next day. Went here with UA voucher. Very friendly staff and helpful. Clean rooms. They actually have a nice central pool area. The voucher price said 79. For this it was a very good deal. Also had a tasty breakfast in the attached restaurant (not the Dennnys). Best bacon... More 

Helpful?
Thank fairywanderbug
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear fairywanderbug, thank you for posting such wonderful comments about your short stay in our hotel. It is always a pleasure being able to surprise our guests in all the best possible ways, especially when our services and accommodations are above their expectations. We strive to provide our guests with super comfortable accommodations, with very convenient services (like our complimentary... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 19, 2015

We stayed here for 3 nights before joining an Ecoterra tour of Costa Rica. One night, or maybe two, would have been plenty. I found it clean and safe, but noisy. There were lots of teens on sports teams staying there and they ran up and down the hall ways and seemed unchaperoned most of the time. I couldn't get... More 

Helpful?
1 Thank seiumom
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear seiumom, thank you for taking the time to write and share your comments. We are very happy that you found our accommodations so comfortable and our landscaping so pretty. It is extremely important for us that our guests feel completely satisfied during their entire stay, so we make sure that everything is up (if not more) to their standards... More 

Adjuntas, Puerto Rico
Level Contributor
147 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed December 17, 2015

The usual that you will expect from a big chain hotel. We got our keys and went to the room and were surprised that is was not cleaned, I mean the room was in the way the previous people left it, a chaos. We went to the front desk and they were like, "ok" and not even apologize. The room... More 

Helpful?
Thank silarem
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear silarem, thank you for sharing your nice review about our hotel. It makes us feel very happy knowing how satisfied and comfortable your stay was. First of all, please accept our most sincere apologies for the inconvenience you experienced when the room assigned to you was not ready. Also we apologize that our front desk personnel did not apologized... More 

Detroit, Michigan
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed November 29, 2015

Although we only stayed there one night, the lodgings were perfect after a very long day of flying into Costa Rica. It is close to the airport, has several restaurants on site, and a mini-supermarket next door (perfect for water bottles and snacks). I felt safe their and everyone in the family enjoyed the exceptionally nice pool and hot tub.

Helpful?
Thank John P
Marjorie E, Public Relations Manager at BEST WESTERN Irazu, responded to this review

Dear John P, thank you so much for sharing your fantastic comments regarding your stay with us. We are delighted that you found our hotel so comfortable and relaxing, and more so after a very long flight. Our very comfortable accommodations, our great services and very helpful staff ensure our guests that they can relax and leave their comfort and... More 

Boise, Idaho
Level Contributor
150 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed November 17, 2015

My wife and I were flying out of Costa Rica in the morning. We like Best Western properties in the US so we booked at the Irazu. Diego helped at the front desk and was quite a pleasure after driving in Costa Rica's infamous traffic. Hotel has beautiful grounds and virtually no traffic noise. We were given food and drink... More 

Helpful?
Thank jtudbury
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu, responded to this review

Dear jtudbury, thank you for sharing such wonderful comments. We are thrilled to learn just how much you enjoyed staying in our hotel, finding it so comfortable and with such great services. We are proud to say that our staff is 100% committed to our guests' comfort and well being, providing them with everything they might need and complying with... More 

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