Wonderful accomodations and was given a good rate for during the week. We arrived without reservations and did not have a problem but I would make reservations if possible. The breakfast buffet is 5 star, so was the service. more

Its is really a shame about this service, because the hotel is nice, but the concierge, ambassador desk, front desk, all share a common trade, that is, they are doing you the customer a favor in helping you. I have been to many Intercontinental Hotels and they are my favorite brand, this hotel need urgent retraining or new hiring of... more

I was on a two week trip with my son. My plan included coming back to San Jose to work a day or two between outings. I figured I would get a business class hotel. Booked through their web site but when I arrived with printed confirmation I was informed the rate was 35 bucks more. Upon checking in. I... more

We went for 5 nights and ended up staying only 4. Everything was wrong. We stayed at the Club Tower and from the moment we check-in everything atypical from what you should get at what is supposed to be the top hotel in the city. First, the room has no drawers!!! No drawers to store your clothes. True!! We called... more

We stayed here before joining a Disney Adventure tour. The people on the desk were not as helpful as we'd have liked about contacting the Disney guides. The rooms were very nice but they should be for the cost. The pools were fun for our granddaughter and the work out facilities were great. Location by a big shopping mall is... more

I returned to the InterContinental Real for a 100 guest meeting, and have to say everything at the Hotel is dramatically improved. The brand new Tower is working out some last minute kinks, but the rooms are five-star quality at a reasonable rate (all things relative), and worth the upgrade for comfort, the evening happy hour, and the private breakfast... more

Well... we spent our last night in Costa Rica here and it was fab! It's a new hotel and the service was great, the rooms were clean, the beds were super comfy, and it was pretty good value. The new spa facilities look amazing. Breakfast was fantastic with one of the best spreads we've ever seen. We had a comfortable... more

the hotel has been given a face lift in the lobby and they have just built a new wing with more rooms that have balconies. The hotel has a couple restaurants. I tried the Italian restaurant and the food was pretty good and the service was on point. The staff as a whole is very nice and welcoming, although the... more

Hotel staff is wonderful. Rooms are ok (hotel is doing some construction). I would probably stay a little closer to town next time. One night there was a leak from the air condition and i noticed blood on the bedding. more