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Real InterContinental Costa Rica at Multiplaza Mall

#7 of 17 Hotels in Escazu
Certificate of Excellence
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Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
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Real InterContinental Costa Rica at Multiplaza Mall
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Real InterContinental Costa Rica at Multiplaza Mall
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671 reviews from our community

Traveler rating
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    64
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oklahoma City, Oklahoma
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I'm a spoiled American, so take my criticism with a grain of salt. The room was well appointed, recently redone, very clean, but surprisingly small. The air condition, essential in Costa Rica, is inadequate to the task. The dining options are above average, and not expensive, though not particularly inspired either. My sense after visiting is that this property is... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

We want to thank you for sharing your overall impression of the InterContinental in regards to your last stay with us. At the Real InterContinental Hotel we receive quite a bit of business travelers but we also host leisure travelers during their vacations. It is our attempt to deliver quality service excellence to both, leisure and business customers. We hope... More 

Tallahassee, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

This was the hotel Caravan chose for the first night of a 9 day tour. Upon check-in, we requested a quiet room away from the elevator. Unfortunately, the request was not taken seriously and we were in a room next to the elevator and facing the roof top. Not easy to get sleep when you can hear the piano playing... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Mimi, thank you very much for bringing your experience to our attention and for specify each area you visited. We see an opportunity to make things better and we want to thank you for sharing your constructive feedback with us. We are looking forward to welcoming you back so that we are able to convince you with the improvements... More 

Pittsburgh, Pennsylvania
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

If this isn't the best Hotel in Costa Rica, please let me know which is. It is located across from largest shopping mall in San Jose. Plenty of upscale shops, and a food- court. I mention the food-court, because "The Market", the restaurant within the Hotel is quite pricey. Ninety ($90+) dollars for three salads. Of course the salads were... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Bernie, thank you very much for the nice and encouraging comments in regards to your last stay at the Real InterContinental in San José! We feel truly honored to be rated the best Hotel in town, thank you very much. We hope to welcome you back soon! Ricardo M. More 

San Juan, Puerto Rico
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

I am very pleased to say that this Intercontinental Hotel was one of the nicest I have ever stayed at. Located across from a great shopping mall and not so deep into San Jose main stream. No problems to report. The breakfast buffets were spectacular as well as the attentiveness of all their staff members. The rooms are spacious and... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Bennett, we are very glad that your stay with us was one of the nicest one you have ever had! Thank you very much for your kind and motiving comments that we will share with pleasure with all our collegues. ¡Pura Vida! Ricardo M. More 

Top Contributor
63 reviews 63 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

Dear readers, just to give you a background, when I travel by business, I usually stay in HRG network hotels, and most often I stay in InterContinentals. I already got to platinum ambassador level, so I have a good benchmark. This hotel is awesome, very good breakfasts, good dinners, holidays atmosphere, good or very good service. If I will a... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Seba, thank you so much for your wonderful comment about your last experience at you hotel of choice in San José! It is great to know that you had an awesome time in Costa Rica. We are looking forward to welcoming you back! Ricardo M. More 

1 review
3 of 5 stars Reviewed 1 week ago

My husband and I stayed here overnight before a cruise. We had lunch at "The Market", where our server recommended the buffet as the reasonably priced alternative to ordering off the menu. We decided to order off the menu the portobello mushroom sandwich and a "build your own burger" and a couple of glasses of wine. After checking the exchange... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Havy, we are glad to hear that you liked your stay with us! We are sad to learn though that your postcards never arrived. We will investigate the case to find out the whereabouts of your correspondence. Kindly contact us on gteinstantservice.sj@R-HR.COM so that we are able to get back to you. With kind regards from Costa Rica Ricardo... More 

Phoenix, Arizona
Top Contributor
84 reviews 84 reviews
51 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was here for a week. The whole hotel and grounds are outstanding, everything was spotless clean and I wish my garden looked as good as theirs. Service was great. There are so many restaurants within the hotel you never need to leave. The meetings and conference rooms were nice and also great service and food there. Wifi was better... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, we enjoy reading this unique comment! We are very happy to get to know that your stay was unforgettable, and we hope to serve you soon again! We thank you very much in regards to your feedback about the English TV channels, we have been initiating a project not long ago to improve the TV service in all... More 

Jinotepe, Nicaragua
Contributor
15 reviews 15 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here with our points but I am not sure that if I had to pay full price that I would. It is conviently located within a five minute walk to the mall and restaurants. We were on an upper floor which provided a view of the landscape in the background and active traffic in the foreground. The garden-pool... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, we are truly happy that you enjoyed your stay with us. Thank you very much for sharing your overall experience in regards to the hotel’s facilities. We are glad that you liked our pool area, a little vacation oasis within the hotel, pura vida! We hope to see you soon back with us! Ricardo M. More 

Top Contributor
56 reviews 56 reviews
37 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is nice, staff is nice as well. Swimming pools are kept clean and warm, Restaurants are good, facilities are nice. While it all might sound perfect, still doesn't deserve five stars so this is why is takes four. I stayed at this hotel twice in 2014 and not completely sure I would stay there again. But please try... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Eddy, thank you for reflecting on the services that you experienced during your last visit at our InterContinental Hotel. Your feedback is very important to us allowing us to continuously work on our attempt to deliver service excellence. There is always room for improvement and we keep on training and preparing our dear co-workers in order to satisfy all... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I've stayed here twice and I just have to say that this hotel is one of the greatest I've been! All the staff, from bell boys to hosts at the restaurants just rock. All my crew will keep looking for this hotel as we like excellence. Highly recommended

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Zavalza, thank you very much for staying with us in Costa Rica. We truly appreciate your recommendations this is very important to us. More important however is that you had a great time and that our guest services were to your liking. Thank you very much moreover for your kind comments about our colleagues, they make the difference and... More 

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