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Real InterContinental Costa Rica at Multiplaza Mall

#6 of 16 Hotels in Escazu
Certificate of Excellence
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Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
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Real InterContinental Costa Rica at Multiplaza Mall
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724 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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All months
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

I choose the hotel mainly to spend a relaxing weekend. This, in my case, normally means that I won't leave the premises of the hotel, so I do stay a lot in the room doing nothing. The room was clean and nice, BUT I had problems with the following stuff: 1. I wanted to connect my laptop to the TV... More 

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Panama City
Level Contributor
1 review
3 of 5 stars Reviewed 2 days ago NEW

I recently stayed with my family at a suite in the InterContinental’s Executive Tower. This isn't the 1st time I've stayed there, and the overall in-room experience was in line with what should be expected given the price point. When we got into the room one of the paintings had fallen down so I reported it & they responded very... More 

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Naples, Florida
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the best accomadations food and service we had in Costa RIca. Nothing but praise for this hotel and staff. Very clean and truly a 5 Star Hotel. We were glad Caravan used this hotel on there tours.

Was this review helpful? Yes 1
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Daddod, thank you very much for choosing the Real InterContinental Hotel during your last stay in Costa Rica. We are pleased to know that you enjoyed the great service. Don’t miss our SPA next time, a heavily place where you will be able to enjoy the magic hands of our therapists and the relaxing atmosphere of the facility itself.... More 

San Jose, Costa Rica
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Very relax stay. Very convenient place. Multiplaza, shops and restaurants are near by. You have various nice restaurants inside the hotel. Everybody was kind and courteous. We also enjoyed the swimming pool.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Miguel, thank you very much for highlight our staff quality of service as kind and courteous. We are glad you enjoyed the facilities and location offered. We are looking forward to welcome you back soon. Ricardo M. More 

Dominican Republic
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

First disappointment is you need to walk 10 minutes and cross a pedestrian bridge over a busy highway to reach Multiplaza Mall. Made the mistake to pay an extra $50+ per night for an upgrade to executive floor to find that their "Executive Breakfast" was much less attractive and varied than the "regular" breakfast at "the Market" restaurant. They sold... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Enrique, please apologize us for any inconvenience experienced along your stay. We are very sorry that our executive tower have not exceeded your expectations as thought. The appropriate actions will be taken to avoid similar situation in the near future. Please, allow us to serve you as deserved in your next visit to Costa Rica. Ricardo M More 

Schnecksville, Pennsylvania
1 review
4 of 5 stars Reviewed 1 week ago

I've been to San Jose many times. This is my first stay at Real Intercontinental, and I will be back. The staff is very friendly. Breakfast was amazing. And the gym was on par with many fitness clubs. I wasn't able to venture out, but there seems to be a lot to do I the vicinity of the hotel. Overall,... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Brian, thank you for your wonderful comments about our property and the quality service. We are more than satisfied to know that you enjoyed the facilities, breakfast at The Market Restaurant and the 24/7 Gym.. Please come back soon. Manuel S. More 

San Jose, Costa Rica
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is nice and well located. We found a football under the dresser, which doesn't say much about the cleanliness. Also, there is no PPV service, just plain old cable TV. The beds were delicious!

Review collected in partnership with this hotel

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Ana, Thank you very much for taking the time to share your nice review with us. We are very pleased that you enjoyed our delicious bed because your rest is our main goal. We are looking forward to welcome you back very soon. Ricardo M More 

Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed 4 nights at Intercontinental Hotel. We enjoyed the quality of the service, the quality of the food and the quality of the room. The restaurant prices are a great value for the quality of the food and the level of service. We would certainly go back to that hotel.

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, thank you very much for sharing your encouraging comment on this website. We are really happy you enjoyed your visit to our hotel. We are looking forward for your next visit. Ricardo M More 

Summerville, South Carolina
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

For our 3rd wedding anniversary we decided to cash in some points and stay in Costa Rica. This property is beautiful. Great Service, perfect location, and amazing food. The hotel is across from a huge mall which is an added bonus. This is the hotel to pick when visiting Costa RIca.

Was this review helpful? Yes
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, We are thrilled to know you loved our hotel. Thank you very much for this amazing comment. We’ll be waiting you on your next trip to Costa Rica! Ricardo M. More 

Daytona Beach, Florida
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel with beautiful amenities in the heart of San Jose. We loved the pool area with its spacious hot tub and triple layer pool. Rooms are spacious and clean with beautiful appointments. A solid hotel close to downtown attractions and not too far from the coffee plantations and Sarchi.

Was this review helpful? Yes
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, Thank you very much for such a wonderful comment. We are very glad you enjoyed our hotel as much as we do serving all of you. We hope to see you soon! Ricardo M. More 

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