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Real InterContinental Costa Rica at Multiplaza Mall

#6 of 16 Hotels in Escazu
Certificate of Excellence
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Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
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Real InterContinental Costa Rica at Multiplaza Mall
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Real InterContinental Costa Rica at Multiplaza Mall
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729 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palm Springs, California, United States
Level Contributor
144 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a really wonderful hotel for relaxing and feeling special in Costa Rica. The only negative is that it is not walking distance to the center of town. You have to take a cab and it is about $30 each direction and you can be in really bad traffic, so it can take an hour in either direction. The... More 

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Costa Rica
Level Contributor
81 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed there two nights in order to avoid the Pilgrimage from august were people walk to Cartago were our street is closed. Service is REALLY BAD. SERIOUSLY! On friday we went to the pool from 4:30 to 7pm... all beds were closed... although the pool is open 24h. Not a single person came to give us service... it was... More 

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Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

My visit to Costa Rica was only to the Intercontinental and never left the hotel due to a conference, but staying here was the best experience. The hotel staff is very friendly and educated, the food was very good and being at the Executive Tower makes the experience even better.

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Alajuela, Costa Rica
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

We arrived on saturday , july the 25th for a wedding there and we asked for the late check out on sunday and the guy at the moment a the front desk said he could not give us the late check out because "the hotel was maybe full and occupied on the weekend". Maybe? He said he would call us... More 

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Washington DC, District of Columbia
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed for two days in San Jose at the Intercontinental. I can say that it was what I had expected. No more. No less. You get a clean air conditioned room, bed, tv, desk, closet, and bath. Internet was included in my stay and was OK for web browsing and emailing. Breakfast was Not included unless I paid the... More 

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Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I choose the hotel mainly to spend a relaxing weekend. This, in my case, normally means that I won't leave the premises of the hotel, so I do stay a lot in the room doing nothing. The room was clean and nice, BUT I had problems with the following stuff: 1. I wanted to connect my laptop to the TV... More 

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Panama City
1 review
3 of 5 stars Reviewed 1 week ago NEW

I recently stayed with my family at a suite in the InterContinental’s Executive Tower. This isn't the 1st time I've stayed there, and the overall in-room experience was in line with what should be expected given the price point. When we got into the room one of the paintings had fallen down so I reported it & they responded very... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Fausto, thank you very much for taking the time to share your comment about your recent experience in our property. Your kind and detailed feedback is very important for us because it give us the opportunity to analyze the possibility of a special kids area. We are happy that you enjoyed the service provided by our staff and the... More 

Naples, Florida
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the best accomadations food and service we had in Costa RIca. Nothing but praise for this hotel and staff. Very clean and truly a 5 Star Hotel. We were glad Caravan used this hotel on there tours.

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Daddod, thank you very much for choosing the Real InterContinental Hotel during your last stay in Costa Rica. We are pleased to know that you enjoyed the great service. Don’t miss our SPA next time, a heavily place where you will be able to enjoy the magic hands of our therapists and the relaxing atmosphere of the facility itself.... More 

San Jose, Costa Rica
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very relax stay. Very convenient place. Multiplaza, shops and restaurants are near by. You have various nice restaurants inside the hotel. Everybody was kind and courteous. We also enjoyed the swimming pool.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Miguel, thank you very much for highlight our staff quality of service as kind and courteous. We are glad you enjoyed the facilities and location offered. We are looking forward to welcome you back soon. Ricardo M. More 

Dominican Republic
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First disappointment is you need to walk 10 minutes and cross a pedestrian bridge over a busy highway to reach Multiplaza Mall. Made the mistake to pay an extra $50+ per night for an upgrade to executive floor to find that their "Executive Breakfast" was much less attractive and varied than the "regular" breakfast at "the Market" restaurant. They sold... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Enrique, please apologize us for any inconvenience experienced along your stay. We are very sorry that our executive tower have not exceeded your expectations as thought. The appropriate actions will be taken to avoid similar situation in the near future. Please, allow us to serve you as deserved in your next visit to Costa Rica. Ricardo M More 

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