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Real InterContinental Costa Rica at Multiplaza Mall

#7 of 17 Hotels in Escazu
Certificate of Excellence
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Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
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Real InterContinental Costa Rica at Multiplaza Mall
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Real InterContinental Costa Rica at Multiplaza Mall
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656 reviews from our community

Traveler rating
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    61
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 1 week ago

I've stayed here twice and I just have to say that this hotel is one of the greatest I've been! All the staff, from bell boys to hosts at the restaurants just rock. All my crew will keep looking for this hotel as we like excellence. Highly recommended

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Zavalza, thank you very much for staying with us in Costa Rica. We truly appreciate your recommendations this is very important to us. More important however is that you had a great time and that our guest services were to your liking. Thank you very much moreover for your kind comments about our colleagues, they make the difference and... More 

Zurich, Switzerland
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

As a regular InterContinental guest the Real InterConti in San Juan was my natural choice for stopover on the way into and out of Costa Rica. Very nice, up to the high standard. Most impressive was probably the choice of excellent restaurants, the great and "pura vida" friendly staff. Not close to the airport though but has a mall nearby.

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, we are really happy that you enjoyed your stay at our hotel and the great service provided by our colleagues at the restaurants. Greetings from Costa Rica. Pura Vida! Ricardo M. More 

Guatemala City, Guatemala
Contributor
19 reviews 19 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

excelent option for a business traveler, a bit expensive as is everything in Costa Rica. great service, accommodations and staff is very helpful (Laura in front guest), highly recommended for business stays.

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Gunther, thank you very much for choosing the Real InterContinental Hotel during your last stay in Costa Rica. We are pleased to know that you enjoyed the great service. Especially individuals like Laura, certainly a huge asset to our hotel operation, lives and breathes hospitality and makes sure that all our guests receive outstanding services. We are hoping to... More 

Meridian, Idaho
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had never been to Costa Rica before. Our Azamara cruise ship booked our night before the cruise at this hotel, with transportation in the morning to our cruise. It was a lovely hotel. We enjoyed the spaciousness and open feeling in the lobby, the courtyard, and the foyer on our room floor. It was a spotless hotel, with the... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Jim, thank you very much for taking the time to share your nice overall experience at the InterContinental Hotel in San Jose as a review on tripadvisor. We hope that your next stay in the country will allow your more time in San Jose, so that you are able to enjoy all of our fine hotel amenities, such as... More 

London
Contributor
14 reviews 14 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I initially did not book this hotel because of some terrible reviews on trip advisor. It is not a cheap option & I felt it wasn't worth it for a place with such poor service. However, I was very unhappy in the other hotel I had booked & was persuaded by a Costa Rican friend to move here. What bliss!... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear guest, thank you for sharing your great comment on tripadvisor, it is definitely a bliss for us too. As you can see on this site we are not perfect but we have a great product combined with excellent staff who every day made real strives to deliver best service quality. Thank you for giving us the chance to show... More 

Toronto, Canada
Top Contributor
64 reviews 64 reviews
18 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were part of the Caravan Tours group that stayed at this hotel for 2 nights. The Intercontinental Hotel has a real nice huge lobby with a bar and someone playing piano. Our room was on the second floor not far from the elevators. In our room we could hear the piano being played in the evening in the lobby.... More 

Was this review helpful? Yes 2
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Donna, your nice comment about your recent stay in our property with the caravan group reflect the great hospitality culture that we foster in Costa Rica. We are pleased to learn that you have been sleeping comfortably in your bed and that our colleagues have been of pleasant and great service to you. We are looking forward for your... More 

Boston, Massachusetts
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Intercontinental at the beginning and end of my Eco-Adventure this past March. I found the rooms to be spacious and very comfortable. The pools were beautiful and I did swim every day I was there. The gardens were also perfectly landscaped with many cool birds.The Market restaurant off the lobby was very good, The breakfast is... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Tiger, thank you very much for such a nice review regarding your last beautiful experience at the InterContinental Hotel. We are happy that you had the chance to live and experience each part of this hotel such us our helpful staff, the delicious food from the restaurants and the great experience in San José downtown with the ‘casado’ which... More 

Sydney, Australia
Top Contributor
195 reviews 195 reviews
66 hotel reviews
147 helpful votes 147 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This look of this InterContinental was as expected – stylish and beautiful. However, the service was not of the standard I have experienced in other InterContinentals. We stayed in the Executive Tower, and the various people we encountered on the desk were not particularly interested in their guests, and on occasion gave misinformation. There was an inconvenient error in arranging... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, we feel really sorry for the inconveniences you experienced in your last stay . It’s a pity that we could not meet your expectations at the club tower that usually finds great acceptance among our dear guests. We appreciate your feedback however that helps us to improve our services. We will take the necessary actions to change this... More 

Toronto, Canada
Top Contributor
95 reviews 95 reviews
26 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here as "the" business hotel destination many times 10 years ago. It has been vastly improved with. Anew executive class building which is where I stayed with family on layover back to Canada... slow front desk check in. room rate was 330$ USD which is top flight here in SJ.. it is very swanky for sure. But service... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Tristan, your feedback is really important for us. Thank you for your note that we have been working on in order to improve the hotel facilities for the benefit of our dear customers. We definitely need to grow in every way to provide unique and outstanding service in each area of the hotel. Your impressions about the pricing have... More 

Eaton, Ohio
Top Contributor
68 reviews 68 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed at this hotel for two night, it was a very nice hotel. One thing I have to say is that despite all that is going on downstairs in the lobby, my room at night when I slept was very quite. The hotel is in a nice location located next to a shopping mall. The mall is very big... More 

Was this review helpful? Yes
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, thank you very much for share your nice comment about your recent visit to the Real Intercontinental Hotel. We are glad to know that you had a wonderful experience in our property, also thank you for all the tips for the travelers that you left at this review. We hope you will be back soon. Ricardo M. More 

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