We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Real InterContinental Costa Rica at Multiplaza Mall

4.5 of 5 Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Hotel website
Hotel deals
Special Offer
Save on Hotel Packages!
#6 of 17 hotels in Escazu
487 Reviews 4 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Real InterContinental Costa Rica at Multiplaza Mall
Professional photos View all
Browse nearby
Real InterContinental Costa Rica at Multiplaza Mall
  • Overview
  • Reviews (487)
  • Photos (715)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (106)
  • Location
  • More
Save Saved
You added Real InterContinental Costa Rica at Multiplaza Mall to your Saves list
true
Write a Review

487 people have reviewed this hotel

Traveler rating
    227
    164
    47
    25
    24
See reviews for
66
136
32
184
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
1 review
2 of 5 stars Reviewed 2 days ago NEW

The only reason we stayed at this hotel was that it was considered one of the best in San Jose. That being said, we were very disappointed with almost everything at this hotel. Check-in on Monday was 3hrs. There is no customer service. I had to ask how to get to my room as they don't bother to tell you... More

Was this review helpful? Yes
NY
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we had a very nice 8 night stay this past month, we had the presidential suite, and a connected room. I was pretty impressed with the property, some good varied food offerings, the food was of a high standard, four pools to choose from, heated, cool, a kiddie's pool, and a spa bath/jacuzzi, nice spa facility, Mr Ernest Carrero, the... More

Was this review helpful? Yes
Sao Paulo, SP
Top Contributor
65 reviews 65 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Hotel is so beautiful and with great services! It makes you want to stay! Many good restaurants inside the hotel (Japanese, Italian, Lobster, Internation). Breakfast is so good, with options for anyone. I stayed at the Tower and you have a special room for breakfast if you don´t want to go to the big one. And everyday from 6PM to... More

Was this review helpful? Yes
Singapore
Top Contributor
118 reviews 118 reviews
78 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Surprisingly good quality Intercontinental hotel with good size rooms, positive service attitude, good breakfast at the executive lounge, and good food at the main restaurant. Only down side was that the AC would not cool the room below 23c and turn down was forgotten. Excellent location for business an the mall at the outskirts of San Jose.

Was this review helpful? Yes
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear EKnive, thank you for the overall review, please accept my most sincere apologies for the service opportunities you experienced within your rooms. Sincerely, Ricardo M. More

Texas
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In my years of traveling, this was the classiest place I have ever stayed. Immaculately clean, great staff, huge breakfast buffet, comfortable beds, lovely grounds and pool. Even the towels are thick and long and the bed sheets crisp and clean. Everything spic and span. We stayed here the first two nights of a Caravan tour and I did not... More

Was this review helpful? Yes
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear JoeSchlambe, we are definitely honored to be the nicest hotel you have ever stayed after so many years of savvy traveling. We strive to provide the best service along with the greatest people. We look forward to welcome you back soon. Best regards, Ricardo M. More

Connecticut
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was only here for a quick night before I went on to the countryside. The breakfast that was included in the room rate was really exceptional- lots, and lots of choices and probably the best breakfast I had anywhere in the country. The staff were very friendly and attentive. The rooms were roomy and clean, and they have a... More

Was this review helpful? Yes
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

CTMDM, why not come back for a longer stay? great to know we offered best breakfast during your visit to Costa Rica. Thank you for your comments, Ricardo M. More

Schofield
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Even though this hotel is in Costa Rica, it really didn't feel much different than an upscale hotel stateside. The rooms were modern and spacious and the service was above average. The outdoor pool area was well maintained and quite large. The hotel is literally 2 blocks from the largest shopping mall in all of Central America. We were traveling... More

Was this review helpful? Yes
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Schofield, my sincere apologies we were not able to exceed your needs, Caravan Tours selects our Hotel as the initial experience within Costa Rica before they travel to the different beautiful remote locations outside San Jose. Thank you for your review, Ricardo M. More

San Jose, Costa Rica
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my third time staying at the Intercontinental Hotel in Escazu. Considered by many to be pre-eminent in San Jose's upscale market. Good location, decent restaurants (although the staff make it abundantly clear that closing is at 10 30 on Fridays and Saturdays) and well appointed rooms. Although Consistent failure of my key-cards meant I had to exchange them... More

Was this review helpful? Yes
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear TuleTiki, please accept our apologies in regards to the rate difference, indeed we charge for second person in order to be more competitive one 1 person stays. Be advised we already received new key cards with a better magnetic bar in order to avoid recurrence of this opportunity. Sincerely, Ricardo M. More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excelente services and accommodations. All their resultants delicious. Went there for work and became pleasure, thanks to the great service and accommodations. Business will take me to San Jose Cost Rica again in the near future, no question as to where i am staying. Real InterContinental Costa Rica at Multi plaza Mall

Was this review helpful? Yes
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear NoobTrip, it is an honor for us to have changed the nature of your stay even thought I am sure you were on meetings all day long. Next time we invite you to experience our Spa which will definitely changed your mind entirely. Best regards, Ricardo M. More

London, United Kingdom
Top Contributor
79 reviews 79 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed here a few times while on business in San Jose, Costa Rica. This is one of the better hotels in the area. Although it doesn't feel as upscale as other posher IC properties elsewhere, everything works quite well here, and it is generally priced appropriately for what it is. Living up to the reputation of the IC... More

Was this review helpful? Yes
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear JoeC99, nice to you have back during all your business trips, we strive to keep the reputation you mentioned reason why we take your feedback very seriously. Sincerely, Ricardo M. More

Owners: What's your side of the story?
If you own or manage Real InterContinental Costa Rica at Multiplaza Mall, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Real InterContinental Costa Rica at Multiplaza Mall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Reservation Options:
TripAdvisor is proud to partner with IHG, Orbitz, Travelocity, Booking.com, Cheap Tickets, Priceline, Tingo, Despegar.com, BookingOdigeoWL, Hotels.com, Otel, Agoda and Venere so you can book your Real InterContinental Costa Rica at Multiplaza Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

715 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (162)
Viewed
Bathroom (19)
Viewed
Hotel & grounds (27)
Viewed
Dining (10)
Viewed
Pool/beach area (20)
Viewed
View from room (12)
Viewed
Room/suite (42)
Viewed
Other (32)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (450)
Viewed
Amenities (14)
Viewed
Deluxe Room (40)
Viewed
Executive Club Room (49)
Viewed
Master Suite (55)
Viewed
One-Bedroom Suite (54)
Viewed
Pool (17)
Viewed
Presidential Suite (74)
Viewed
Restaurants and Bars (84)
Viewed
The Hotel (63)

Management photos: Courtesy of the property manager

Viewed
All management photos (104)
Viewed
Hotel & grounds (27)
Viewed
Business center/function rooms (4)
Viewed
Family/play areas (11)
Viewed
Dining (22)
Viewed
Bathroom (2)
Viewed
Room/suite (19)
Viewed
Pool/beach area (3)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Escazu with
any amenities

Amenities

Hotel Style
#1 Luxury Hotel in #2 Spa Hotel in #4 Business Hotel in #6 Romantic Hotel in #6 Family Hotel in
Hotel Class
Official Description (provided by the hotel)
Ideally positioned for business or leisure, discover an urban retreat in the heart of Escazú. Adjacent to the city’s most prestigious shopping mall with 365 stores, bars and restaurants and to Escazú Corporate Center. This San José, Costa Rica hotel features the hottest concepts in entertainment and dining, including 2 outdoor pools in landscaped gardens, the largest urban spa in Central America and 4 unique concept restaurants, The Market, Factory Steak & Lobster, NAU and Alfredo Trattoria. ... more   less 
Number of rooms
372

Questions & Answers

Questions? Get answers from Real InterContinental Costa Rica at Multiplaza Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer