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Real InterContinental Costa Rica at Multiplaza Mall

4.5 of 5 Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
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Real InterContinental Costa Rica at Multiplaza Mall
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Real InterContinental Costa Rica at Multiplaza Mall
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614 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
49 reviews 49 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars NEW via mobile

We stayed here for several days in February. Very nice room, restaurants, and pool area. A couple of problems were quickly addressed by the staff. Within walking of an upscale mall. There is another restaurant mall close by.

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Fort Myers, Florida, USA
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I want to advise you that although the hotel may be great, I had a problem and I still have not had it addressed. I have contacted the reservation office, the accounting office, Intercontinental Corporate Headquarters and NO ONE has ever even returned my calls or emails. If that is the type of customer service they offer, you need to... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, we would like to apologize for the lack of communication you experienced. This is definitely not the kind of service we wish to offer to our guests. Please feel free to contact our Quality Manager, David Mejía at gteinstantservice.sj@r-hr.com to resolve your case immediately. Best regards, Ricardo Menendez. More 

1 review
5 of 5 stars Reviewed 1 week ago

We have stayed at the Intercontinental several times and have had an outstanding experience. The staff is friendly and trained to give you the best possible service. They have been willing to go out of their way to make us feel at home. The facilities are the best in Costa Rica, with pool, spa, and great food at any of... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Julio, thank you for you nice comment about our hotel and your recommendation . We are glad to know that you enjoyed our facilities and our friendly staff. We hope to welcome you back. Ricardo M. More 

Montreal
Top Contributor
70 reviews 70 reviews
26 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

What I liked: 1. Rooms had very nice décor and were extremely clean and spotless. 2. Very nice bathroom. 3. Extremely comfortable bed - I wish I had that mattress!!! Best sleep for the whole trip. 4. Front reception friendly and helpful 5. Location is perfect. The area is very nice and Escazu with lots of expats. The hotel is... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, thank you for taking the time to share your experience. We are glad that you could enjoy our comfortable rooms, our great location and over all our staff. We took good note of your recommendations and we hope to welcome you back, Best regards Ricardo M. More 

Panama City Beach, Florida
Contributor
19 reviews 19 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent the night in San Jose for a flight out the next morning, this is a great hotel that has a huge mall next door to hotel. We went to mall and ate at Chilis and there was alot to do there. You could do alot worse than this hotel by seeing San Jose from taxi. Rooms were nice... More 

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Sharon, Connecticut
Top Contributor
58 reviews 58 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a few days here before boarding a small ship destined for the Panama Canal. This hotel was very clean as was our room; a view of the pool is lovely. The restaurants in the hotel were impressive--Nau Lounge, a chic sushi place which was busy all weekend, The Market for breakfast and lunch, Factory Steak and Lobster and... More 

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Manuel S, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Jody, thank you for taking the time to share you wonderful experience in our hotel before taking your ship to the Panama Canal, it is great that you enjoyed our delicious restaurants and your room. We hope you can come back soon. Manuel S. More 

London
Top Contributor
109 reviews 109 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The position of the hotel, near a shopping mall, does look like the USA but the hotel itself is modern and of a high standard. the food was particularly good (Italian), the breakfasts OK. Service was OK, nothing more. OK for business but I would avoid if you are traveling on a leisure trip, it has too little character.

Was this review helpful? Yes 1
Manuel S, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, thank you for your nice review about our hotel, we are glad to know that you enjoyed our food and our location near to the biggest shopping mall in Costa Rica, we are looking forward for your next visit to give you a better impression of the hotel. Manuel S. More 

Houston, Texas
Contributor
14 reviews 14 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Intercon on a business trip to San Jose and was both impressed and disappointed. The hotel feels a little older but is in general nice condition. First experince was I had booked for 5 days and after one day they told me i was checking out. I gave them my confirmation # but that was... More 

Was this review helpful? Yes 1
Manuel S, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Ricardo, thank you for taking the time to share your experience. We apologies for the inconvenient with your reservation and the misunderstanding at the reception. We are glad to know that you enjoy our comfortable bed and were able to experience the Best Rest in our hotel. We hope you can give us a second chance in the future.... More 

Kirkland, Washington
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good hotel if you are in San Jose for a day or two. Convenient to the airport. Lovely rooms, three restaurants, great morning buffet breakfast, attractive swimming pool, friendly staff, and It is within walking distance of a large mall. PK

Was this review helpful? Yes 1
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Patricia, we are glad to know that you enjoyed your last visit to our hotel and all our facilities, thank you for your nice comment and we are looking forward to your next visit. Greetings from Costa Rica. Ricardo M. More 

Atlanta, Georgia, United States
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This luxury hotel is located in Eszauzo which is the evenly Hills of San Jose. It is very close to the multiplayer (mall) for all you shopping fanatics. The bellman are excellent at giving info on spots to go. The hotel is definitely a four star spot with modern luxuries.

Was this review helpful? Yes 1
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Alvin, thank you for your nice comment. We are glad to know that our bellman helped you to find excellent places to visit. We hope to welcome you back soon. Best regards form Costa Rica. Ricardo M More 

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Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu
Hotel Style:
#2 Spa Hotel in Escazu
#2 Business Hotel in Escazu
#6 Family Hotel in Escazu
#6 Romantic Hotel in Escazu

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