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Real InterContinental Costa Rica at Multiplaza Mall

4.5 of 5 Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
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#6 of 17 Hotels in Escazu
508 Reviews 4 of 5 stars
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Real InterContinental Costa Rica at Multiplaza Mall
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Real InterContinental Costa Rica at Multiplaza Mall
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508 reviews from our community

Traveler rating
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    48
    26
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68
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Bell hop Johnathan should be recognized for his outstanding service he went out of his way to find a pharmacy that I could get my medication that I fogot at my home he went above and beyond his duties. All of the staff at the hotel were very friendly the food at the market cafe was great the wIt staff... More

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1 review
4 of 5 stars Reviewed 2 days ago NEW

The hotel is good+ by Central America standards. Not a true luxury hotel by global standards. Positives include proximity to business centers and a mall, variety of decent restaurants on site. Annoying negatives for a Hotel that claims to be luxury is painfully slow internet, and even slower check-in and check-out waits. Because there are certain peaks of flights in... More

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Oregon
Top Contributor
79 reviews 79 reviews
32 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First stay in Costa Rica for business meeting with clients, what a great surprise when I checked in. I stayed at the club towers, great rooms, I got a suite with living area, great TV, great matress and linens. Bathroom has two vanities, large bathtub and separate shower, nice ammenities. They have 4 or 5 restaurants with full service and... More

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Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear MEM22, thank you for choosing us as your preferred location in Costa Rica, we hope to host you back in the near future. Truly yours, Ricardo M. More

Istanbul, Turkey
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I was there twice this year and again very good service,restaurants,rooms.. It was really very good in San jose. Rooms are very clean, comfortable, high speed internet, If i compare Real with other San Jose hotels this is the best..

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Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Latif U, not sure where to start to thank you for defining your stay "Perfect" or "Best Hotel". We hope to welcome you back soon. Best regards, Ricardo M. More

Houston
Contributor
14 reviews 14 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have stayed several times here on business. Just returned. Stay in the executive tower, which includes access to the executive club for breakfast and snacks and drinks in the evening. Rooms are spacious, clean and comfortable. The staff are always friendly and helpful. Would not stay anywhere else in San Jose, even if spending my own money!

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Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear mediocriollo, we appreciate not only your unconditional loyalty by your positive review about our services and facilities. Our Club Lounge is definitely a place to relax and enjoy everyday. Best regards, Ricardo M. More

Senior Contributor
32 reviews 32 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A very elegant hotel just outside of San Jose. Grounds are lovely, with 2 pools and Jacuzzi between the Towers and regular rooms. Rooms in the Tower were well appointed and very comfortable. Beds have down mattress covers, but pillows aren't down. Service is excellent and all staff are helpful and friendly. They readily ask if you need anything if... More

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Pgholson, it is great to read your overall review about our property, you live the InterContinental experience. We focus on giving the best service and every day we add special efforts to achieve it. I am very happy our people succeeded with you. Warm Regards Ricardo M. More

Top Contributor
64 reviews 64 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I am here for my second round and this time we are not staying at the "other" tower. We were offered the platinum fifth floor, but, not in the club tower. Which is fine, that upgrade was $75. However, I had to run down after half an hour and grab my bags from the lobby, as a) I didn't want... More

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

"Thank you for your most recent stay at Real InterContinental San Jose; we value the opinion of important IHG Rewards guest like yourself. Be advised the benefits you are entitle within your membership are: late checkout, bottle of water at your check in, free internet access and rewards points. We look forward to welcome you back!" Ricardo Menéndez More

Alajuela, Alajuela, Costa Rica
1 review
1 of 5 stars Reviewed 1 week ago NEW

I stayed last March in this Hotel, I went with high expectations, the first day when I got to the room, the mini bar people entered my room without knocking, they just opened, after 5 minutes, they opened the door again! No knocking, nothing, this was just not acceptable, I was very upset at the moment and everything was just... More

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Christian P, we are truly sorry about your recent experience with us, we take your overall review seriously and of course it help us to know which areas we have to work, the service you describe is not typical of our Hotel. Please contact our customer service manager David Mejia gteinstantservice.sj@r-hr.com . We hope you are able to give... More

Agoura Hills, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel meets,but does not exceed expectations for a hotel in this category. The one thing that does stand out is the service, and while some might find service in the restaurant a little slow, it is about what is normal in this part of the world. Rooms are spacious and comfortable. Housekeeping is excellent. A note of caution to... More

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Austin, Texas, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The service is world class. The best surprise was that the exchange rate at the hotel was equal to most banks. Walmart can beat by a few colones….. not worth it. HOWEVER, you can only exchange $150us. 24/7 excellent room service My Tica girlfriend and I were treated like royalty. The mulit plaza mall is walking distance way.

Was this review helpful? Yes
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Reggae R, Thank you for your kind words. I am very happy to hear you enjoyed your visit, we receive with proudness you felt you were treated like royalty by our people, rest assure we will send your comments to our different areas to motivate and improve their great job. Warm regards. Ricardo M. More

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Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

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