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Real InterContinental Costa Rica at Multiplaza Mall

#7 of 17 Hotels in Escazu
Certificate of Excellence
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Prospero Fernandez Highway | in front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
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1 room 1 guest
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Real InterContinental Costa Rica at Multiplaza Mall
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745 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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    (211)
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London, United Kingdom
Level Contributor
83 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were offered an upgrade to the Tower for $75 a day which was exactly the cost of breakfast for 2 people and wifi, both of which are free for Tower residents. I'm glad we took it as the rooms are better and bigger and it feels a bit more secluded from the hustling bustling lounge which you can enjoy... More 

Was this review helpful? Yes 1
Ricardo M, Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, we are very happy by reading your nice comment where we can see that you enjoy your stay in our beautiful rooms at the club tower. Our location is strategic because we are in the best area of San José right next to biggest Mall of Costa Rica. We look forward for you next visit. Ricardo M. More 

San Jose, Costa Rica
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

For business reasons this hotel is one of the best in Costa Rica. It's located in a good area close to all the office-centers in San Jose, also in front of the hotel is Multiplaza, a mall with a lot of options for shopping and entertainment. The bar is cozy and for sure you will have the opportunity to meet... More 

Was this review helpful? Yes
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Tatiana, thank you very much for taking the time to share you nice comment on this site. Our hotel is an excellent option for business because of our location and conference center. We are looking forward for your next visit. Ricardo M. More 

San Jose, Costa Rica
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly staff, comfortable hotel, clean and poshy. I love it. I recommend it. Plus they have great restaurants. The executive l I unge and breakfast is fairly good as well. The pool is quiet, they have a gym, overall I enjoyed it.

Was this review helpful? Yes
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, we are glad that you enjoyed our entire hotel. Our staff is doing an excellent job providing you a personalized and friendly service. We hope to have soon with us. Ricardo M. More 

Atlanta, Georgia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a nice hotel that is so clean and with a bi-lingual staff. I was greeted with a smile by all that we came in contact. I reserved a Club Tower King Room but was upgraded to a King Suite with a nice view of the mountains. The food in the lounge was tasty but if you go too... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Tony, we are glad that our staff did such a great work, for our group the most important thing is your satisfaction, on each area you visited is the same philosophy that’s why everybody greeted you with a smile. We are looking forward for your next visit to have the opportunity to serve you again. Ricardo M. More 

San Jose Metro, Costa Rica
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent experience, we stayed there for the weekend, service was great, food was awesome, but I want to point out the Oustanding service I received from Gilberto Gondola at the time of doing my reservation!!! When I told him that I was spending my birthday at the hotel he got us the best room we could and I even had... More 

Was this review helpful? Yes
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Eric, we are thrilled about your wonderful comment regarding your last stay in our property. We are really lucky to have Gilberto on board. He is a great colleague who gives his best every day. We hope to have you very soon with to serve you as you deserve. Ricardo M. More 

Scottsdale, Arizona
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had several people tell me this is the nicest hotel in San Jose, and I believe them. Beautiful grounds, lovely room, helpful staff. Restaurants are nice and not too pricy, although I'm not sure why I needed a reservation for a nearly empty Factory restaurant. Oh well, went over to the Marketplace and had a nice dinner. Breakfast was... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Koho, we are very thankful to the people that gave you the nice advise about us and thank you for choosing and giving your confidence to Intercontinental for your stay in Costa Rica. Our Steak and Lobster Restaurant, Factory is a little small and at the same time is amazing, that’s why is full almost all the time. Ricardo... More 

Denver
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Was attending a conference at the hotel. The hotel staff are bi-lingual which is a big plus. We were treated very well by all of the staff including housekeeping. The restaurants are all very good. The Market was our favorite, great breakfast buffet or order off menu. It is open 24 hours. The fitness center has, stationary bikes, elliptical trainers,... More 

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Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, We are grateful to see your kind comment on tripadvisor. We are glad that you enjoyed each facility of the property. Everything in our hotel is made to satisfy all the needs that you may have and exceed your expectations. We are looking forward to have you again. Ricardo M. More 

Indianapolis, Indiana
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed there for two nights and were very comfortable there. The beds were super comfortable. The bathroom had a fabulous shower. The meals were great as well. I would definetly go back there. Pura Vida!

Was this review helpful? Yes
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guest, we are more than happy to know about your great experience in our property. One of the most important goals at Real InterContinental San José is to give you the best rest, that is why we have comfortable beds, sound proof windows and we are glad that you enjoyed. Ricardo M. More 

West Palm Beach, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

My investigation into San Jose hotels confirmed this was the best hotel in the city. I booked the Club Towers based upon repeated recommendations to avoid the main hotel as lobby noise from below can disturb light sleepers. I arrived on Thursday afternoon, was recognized as a Platinum rewards member and accepted the offer of two water bottles and complimentary... More 

Was this review helpful? Yes 1
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Brett, thank you for taking the time to share your experience with us. Please accept my most sincere apologies for all the issues experienced during your recent stay at the Real Intercontinental San Jose – Costa Rica. I will definitely share your comments with our Food and beverage Manager with the recommendations for Room Service as well as with... More 

Kinnelon, New Jersey
Level Contributor
137 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a business style hotel, well maintained with a pleasant atmosphere. We spent 2 nights here in March 2015 as the kick-off for a Caravan Tour. We arrived before check-in time and were able to get into our room right away to freshen up and enjoy the large infinity pool and whirlpool. Note: Someone needed to turn on the... More 

Was this review helpful? Yes
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Seek, thank you very much for choosing our beautiful property to stay in Costa Rica. We are happy that our staff offered you a great service and gave you the room right away. Your kind comment about the music is very important and we will study the possibility of improving this aspect. Ricardo M. More 

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