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Residence Inn by Marriott San Jose Escazu

#3 of 17 Hotels in Escazu
Certificate of Excellence
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Ave. Escazu Complex, Prospero Fernandez Hwy, Escazu 1250, Costa Rica
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Residence Inn by Marriott San Jose Escazu
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Residence Inn by Marriott San Jose Escazu
Residence Inn by Marriott San Jose Escazu
Residence Inn by Marriott San Jose Escazu
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209 reviews from our community

Traveler rating
    135
    60
    10
    3
    1
See reviews for
55
44
12
80
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (209)
  • Mar-May only
    (55)
  • Jun-Aug only
    (52)
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    (46)
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    (56)
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Elk City, Oklahoma
2 reviews
1 of 5 stars Reviewed 1 week ago

Our stay in this hotel is the worst we've ever experienced. We were forced to stay in a room that was, and is overpriced at $250.00 a night. Even if you check in, in the middle of the night. Our room was nice, and spacious. I have no problem with that. My problem came when the pullout sofa had a... More 

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Marisol M, Manager at Residence Inn by Marriott San Jose Escazu, responded to this review

Dear Mr Mark P Thank you for sharing your comments with us. We have shared your feedback with the appropriate hotel team to ensure that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to San... More 

New Delhi, India
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here for a month, and it was a great stay for me. The staff was very caring and took care of anything and everything I needed(small or big) - specially with the language barriers with drivers/cabs and many other things they were very helpful. I really like the fitness center and the pool :) The location was also... More 

Was this review helpful? Yes
Marisol M, Manager at Residence Inn by Marriott San Jose Escazu, responded to this review

Mrs Kanika Thank you for your comments. It was a pleasure to have you here with us as your family away from home. We are glad to know that you enjoyed our location and amenities. Hope to have you back soon! Marisol Murillo Operations Manager More 

Lincolnton, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

It was refreshing to be staying at a place that felt like home. Our Room was modern with wall to wall carpet (not so common in Costa Rica). The only down side is that our suite did not have a king size bed (we were told they did not have any king size suite) and the mattress was a bit... More 

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Marisol M, Manager at Residence Inn by Marriott San Jose Escazu, responded to this review

Dear Beachcumber Thank you for taking the time to write this review. We are glad to know we made you feel as home and that you enjoyed our fabulous location surrounded by shopping centers and restaurants. All our rates have complimentary wifi and we also have a grocery service delivery to your room with out a cost. Just to let... More 

Bolton
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We had to stay at this hotel at short noticed when our daughter was taken ill suddenly and was in the local CIMA hospital. The staff could not have been more helpful in what we're dry difficult circumstances. They were very flexible about our length of stay as we did not know how long we would be there . Special... More 

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Marisol M, Manager at Residence Inn by Marriott San Jose Escazu, responded to this review

Dear Bulldogjim, We are pleased to know we helped you during this difficult situation for you and your family. Thank you for mentioning two of our associates Juan and Luis, we will let them know they are doing a great job! Hope everything is better now with your daughter back home Hope to see you next time on a family... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We had a great time in San Jose, and enjoyed a lot this hotel, well located, great prices and everybody was really kind and always had a smile in the face. A place I will sure recommend and stay, when I travel again to Costa Rica.

Was this review helpful? Yes
Marisol M, Manager at Residence Inn by Marriott San Jose Escazu, responded to this review

Dear Jimmy C We are glad to know that you had a great time at our hotel, our convenient location and great customer service! Thank you for recommending us tp future guests See you on your next trip! Marisol Murillo Operations Manager More 

Senior Contributor
46 reviews 46 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

While I wonder about the logic of branding a hotel in this location as a Residence Inn and not for example a Courtyard (maybe due to fact that there is already a Courtyard close by), the hotel is new, nice and staff has always been friendly (I have already been to the hotel 5 times). And should one not be... More 

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Marisol M, Manager at Residence Inn by Marriott San Jose Escazu, responded to this review

Dear Lata67 Thank you for taking your time and write us this review. We are glad to know that our staff gave you a great customer service and that you liked our hotel convenient location! Hope to see you back soon, Marisol Murillo, Operations Manager More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed 4 weeks ago

For my second trip to San Jose, Costa Rica, I really enjoyed the welcome and hospitality of this hotel. Maria Jose Ortega was excellent in ensuring that we had EVERYTHING we needed. Really felt welcome - an expectation I've come to have from every Marriott Brand! Good Job, and I look forward to my next stay...at the Residence Inn, Escazu!

Was this review helpful? Yes
Marisol M, Manager at Residence Inn by Marriott San Jose Escazu, responded to this review

Dear Arch W Thank you for choosing the Residence Inn during your stay and for taking your time to write this review! We are glad to know that you enjoyed your stay with us, thank you also for mentioning Maria we are really proud of her work and commitment to our guests. See you soon! Marisol Murillo Operations Manager More 

Parker, Colorado
1 review
5 of 5 stars Reviewed February 20, 2015

Our experience was fabulous. The hotel was clean and looked brand new. Our room was clean and comfortable. But most importantly was the friendliness of the staff. The desk staff, the breakfast staff and the cleaning staff were super friendly. They were patient as we practiced our Spanish speaking skills but happy to speak in English when necessary. We also... More 

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Marisol M, Manager at Residence Inn by Marriott San Jose Escazu, responded to this review

Dear Steve M Thank you for sharing your experience with us! In the Residence Inn our first goal is to create a memorable experience to our guests by providing an exceptional customer service. Our staff enjoy the work they do and to help our guests to have a great time while staying with us. It is a pleasure to know... More 

Maplewood, New Jersey
Top Contributor
50 reviews 50 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 17, 2015 via mobile

I stayed at the Residence Inn for a business trip in February 2015. The room was spacious and clean. It had a full-sized refrigerator, which I found a really nice touch. The staff was always friendly and well-versed in English, even on the overnights. The laundry service was perfect. There is no in-house restaurant, but there is a good free... More 

Was this review helpful? Yes
Marisol M, Manager at Residence Inn by Marriott San Jose Escazu, responded to this review

Dear Chuck419 Thank you for taking the time to write this review of the Residence Inn Escazu. We are pleased to know that you enjoyed our confortable and fully equiped suites during your stay and that our staff made the difference and gave you great customer service! We hope to see you soon on your next trip! Marisol Murillo, Operations... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed February 16, 2015

Spent our last night here prior to heading back to the US and we were very impressed with the quality, location, and the service. Ultra clean, great staff, and a great location for all the conveniences - shops, restaurants, parking. Checked in by Maria and checked out with Marco - both were as personable and helpful as could be. Highly... More 

Was this review helpful? Yes
Marisol M, Manager at Residence Inn by Marriott San Jose Escazu, responded to this review

Dear GFAC Thank you for your positive review! We are glad that you mentioned two of our front desk associates that provide you great customer service. We share your comments with all our staff in order to encourage them to keep doing the great job they do every day. It was a pleasure to host you at our hotel and... More 

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