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4.5 of 5 Hotel   |   Road to Quepos Point, Manuel Antonio National Park 5000, Costa Rica
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A recent review
5 of 5 stars reviewed 2 days ago
Snordy08 Des Moines, Iowa
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201 reviews from our community

Traveler rating
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    24
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    8
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30
102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Des Moines, Iowa
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have never received such wonderful customer service. This was the last part of our trip and the middle part was an exhausting let down so by the time we got to Manuel Antonio we were extremely tried and hoping for the best. While everything in Manuel Antonio is expensive and there are lots of options Rebecah helped turn our... More

Was this review helpful? Yes
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review

Dear Sir,Madam, Thank you very much for having spent a bit of your time to share your experience of Shana hotel on TripAdvisor.We are extremely glad that you enjoyed your romantic stay here with us.Rebecah is gratifull for all the nice words you wrote about her.We all hope to see you back in Shana in the near futur. Best Regards. More

San Jose, Costa Rica
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

Really nice place ... The architecture of the hotel is really nice ... Beach is close enough and beautiful... Gives you a sense of private perfect for vacations! Rooms are perfect and in general staff service is good.

Was this review helpful? Yes
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review

Dear Sir ,Madam, Thank you very much for your review.we are glad that you enjoyed your stay here with us In Shana hotel and we are gratifull that you took time to share your experience on TripAdvisor. Best Regards. More

2 reviews
5 of 5 stars Reviewed 1 week ago

Without a doubt, the experience at Shana Hotel is nothing short of wonderful. From the moment we arrived staff members were gracious, welcoming and friendly. We checked in early and the gentleman at reception was accommodating with our request. Within minutes we were all settled and were being escorted to our upgraded Junior Suite. The room was spectacular! The bathroom... More

Was this review helpful? Yes
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review

Dear Freinds , We would like to thank you for your time and for your excellent review on Tripadvisor.We are all very proud of having been at your expectations and of having been part of your trip to Costa rica.On my name and on the name of all our staff we would like to express you our sincere gratitude and... More

Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

A real surprise.. Great experience and very good service. Rooms are very clean and very modern. Excellent service and the Staff was very polite, nice and ready for service. A great hotel with very reasonable cost.

Was this review helpful? Yes 1
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review

Dear Sir,Madam, Thank you very much for taking time to share your experience in Shana hotel on Tripadvisor.We are very proud for having reached your expectations and all our staff is gratefull for your positiv review. We are all looking forward to see you again in Costa rica and of course in Shana Hotel. Regards. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I had a wonderful and relaxing vacation at your hotel... Your staff is great and verry respectful... The spa is very very awesome... I dont have words to describe it... All in one word... Awesome and relaxing

Was this review helpful? Yes 1
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review

Dear Sir,Madam, I would like to express you our gratitude for this excellent review.All our staff is happy that we could satisfy all your needs and make of your time here with us an unforgettable holidays.Our therapists send you their best regards and are really thankfull for your nice words about our SPA. Best Regards. More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel worths it's prices,the services are more than ok for what they serve,Rooms are i would say 9/10 from where i've Been trippin,i would highly recommend it. The view from my room i got it it's nice because the landscape it's unique,cuz you see the ocean,and it's a magnific experience that anyone would like to vizit Costa Rica i... More

Was this review helpful? Yes
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review

Dear Sir,Madam , Thank you very much for your review.we are all glad that you loved your stay here with us in Shana hotel.We are working hard every day to satisfy our clients and to reach the excellence. We all hope to see you soon back in our green paradise . Best Regards. More

1 review
5 of 5 stars Reviewed 3 weeks ago

Hello! I was guest there, with my husband and my daughter. I found the hotel very nice, clean and giid staff. I loved the room and the italian chef that is absolutlly perfect. Everybody was nice with us,they try everyrime to make us plesure. I would love to came back there. Thank you for a great holiday!

Was this review helpful? Yes
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review

Dear Beatrice, Thank you for your review.we are happy that you enjoyed your stay in our hotel Shana .On my name and on the name of all our staff ,we wish you a safe trip home and we are looking forward to see you soon back here in Costa Rica. Pura Vida and Regards. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

An amazing beautiful hotel I have falling in love with 4 th visit this year , not in a busy part of town which is why I love the location , if u want noise this is not the hotel ! Very tranquil nothing but lush greeny , I have to admit they did get a new chef food was... More

Was this review helpful? Yes
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review

Dear Julie, Thank you for your nice review and thank you for being one of our most faithfull visitors.We already recieved your reservation for Christmas and we are looking forward to see you again in our resort. Best Regards. More

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Extremely deteriorated, elevators disconnected so we had to take the stairs always, the staff may as well not be present except for the bartender. Security guards are never at the gate. Our upgraded room had no mini bar and our reservation was not found so we had to wait an hour more for them to get the room ready, although... More

Was this review helpful? Yes 1
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review

Dear Sir , thank you for your review.we are sad that your expectations were not reached in our hotel Shana.The day of your arrival there were a miss understanding between our reseravtion department and the internet site where you booked your nights.This fortuntly happends very rarely.Our elevator works now perfectly as when you were here it was the week end... More

Atascadero, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel is extravagant looking and the people are incredibly nice that work here. We traveled hostels all over the country for the beginning of our trip and now at the end we wanted to "spoil" ourselves. What we got once we arrived to our room was not what we expected from the pictures and reviews online. The bed is... More

Was this review helpful? Yes 1
Slym-Ben-Mida, General Manager at Shana Hotel, responded to this review

Dear Sir,Madam Congratulations for your marriage and thank you for having choose Shana hotel as a place for your honeymoon.We are said that your satisfaction about Shana is only a bit more than average ,our aim is the excellence.We are one of the rare hôtels in Manuel Antonio located 5 minutes WALK away for the beautifull beach of Byzance and... More

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Additional Information about Shana Hotel

Address: Road to Quepos Point, Manuel Antonio National Park 5000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Manuel Antonio National Park
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shana Hotel 4.5*
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Also Known As:
Shana Hotel Costa Rica/Manuel Antonio National Park

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