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BEST WESTERN Jaco Beach All Inclusive Resort

3.5 of 5 Pastor Diaz Ave, Jaco, Costa Rica
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BEST WESTERN Jaco Beach All Inclusive Resort
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BEST WESTERN Jaco Beach All Inclusive Resort
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288 reviews from our community

Traveler rating
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    98
    71
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for BEST WESTERN Jaco Beach All Inclusive Resort
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San Jose, Costa Rica
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 1, 2014

This is an average all-inclusive hotel with a great location and a great pool. Besides the location and the pool, everything else is average. Food was fine, rooms are ok, hotel infrastructure could use some improvements... Not a bad place, but neither is a good one. I guess that if you don't want to spend too much in your stay... More

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear 200dbtraveler, we really appreciate your comments about your stay with us. We are very happy to learn how much you liked our pool and how convenient you found our location (being less than 2 hours from San Jose, having the beach right infront of the hotel and being within a small walking distance from the town of Jacó). We... More

Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 25, 2014

Excellent time at this hotel. I am on vacation with friends and came to Jaco to surf the best Pacific Ocean waves in Central America! This hotel is all inclusive, and surfers from all over the world were there having a blast! ALSO.......... across the main road from the hotel about 30 metres away is a 24 hour a day... More

Was this review helpful? Yes 2
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear Jason H, thank you for sharing such a fantastic review about your stay with us. It is wonderful to learn how much fun you and your friends had and how much you liked and appreciated our services and our very attentive staff. Everytime our guests leave feeling so happy and satisfied, with a glowing smile across their face gives... More

Santa Marta, Colombia
Top Contributor
156 reviews 156 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed May 20, 2014

We rented a car and drove to Jaco from San Jose – it took around 3 hours. The hotel was old and basically kind-of dumpy physically but the grounds were beautiful with excellent landscaping. The room A/C never worked correctly despite 3 calls to maintenance who came each time and it then would work for an hour or so and... More

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear HK2LS, thank you for sharing your comments since we take our guests' opinions very seriously because with then, we are able to learn exactly what they think about our hotel and its services and how and what we can do to upgrade and improve it. We are very glad to find out that you found the hotel's grounds so... More

Heredia, Costa Rica
1 review
5 of 5 stars Reviewed May 16, 2014

I definitely had to write a review about this, I went this last weekend and honestly I was not expecting a big change, I knew that it was now an all inclusive hotel but that was it. I have to say that I am impressed about this experience, food was great! It was not a huge amount of food as... More

Was this review helpful? Yes
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear AndresDuarteF, thank you for sharing such a nice and thorough review. There is nothing we want more, than to make each and every guests feel totally satisfied and give them a delightful surprise when they see that all of our services were beyond their expectations. It is very important for us to make them feel not only very welcome,... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 25, 2014

This place hasn't been renovated since the 70's, probably. Everything looks old and neglected. The elevator looks about to fall apart and the hallways are just gross. Also, there's barely any plugs in the room and being in 2014, as a family, you obviously need plenty. It's not terrible but it's over 200 dollars a night, so I think it's... More

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear Paulina M, thank you so much for posting your comments. We are very sorry to learn that your stay with us was not what you had expected. We are a hotel whose biggest desire is to provide our guests with the moost comfortable accommodations and best services so they can enjoy their stay as much as possible. Our complete... More

Chicago, Illinois
Top Contributor
56 reviews 56 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 16, 2014

We stayed with a large group and booked a king bed with an ocean view. We checked in and were taken to our room on the third floor. There were no elevators so the bellman had to take our luggage up. Our room was a full bed and a single. There was no ocean view, in fact none of the... More

Was this review helpful? Yes 2
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear Chicagogirl537, thank you for taking the time to write and share your review. It really makes us very happy to learn how much you enjoyed staying with us and how clean and comfortable you found our hotel, with all the great services we offer, a very attentive and friendly personnel and a very convenient location (being not only right... More

Live Oak
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 4, 2014

The hotel staff was friendly and helpful. The food was good with lots of variety. The food alone was a great value as I had 5 people to feed. The all inclusive also includes the bar. You can even book your tours and pay the airport tax at the hotel. One negative is that on at least 2 of the... More

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear Rebecca M, we really appreciate your delightful review. It makes us very proud to learn that you liked everything about our hotel, its great location (being right infront of the beach and only a couple of blocks from the town of Jacó, that you can even walk there), our very convenient services which only makes life easier for guests... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 28, 2014 via mobile

This hotel awful. For the area, it is expensive, especially for the quality. To begin, they CHARGE to use the room safe. Some story about the safes being contracted out. You can put your stuff in a safe deposit box at the desk, but who wants to go to the desk for access to your stuff especially when there is... More

Was this review helpful? Yes
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear Ricanfield7, our guests´ comments are very important for us because we use them as feedback to know of how they perceive our hotel, the staff and the services we provide. Sometimes the guests´ reviews also offer advise on how we can improve for their complete satisfaction so we really thank you for sharing them. We are a hotel whose... More

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2014

At first, I was apprehensive to stay at this hotel after reading the reviews about the monotony of the food options and the hotel conditions. But after staying at the Best Western in Jaco for six days, I have very few complaints. There is one restaurant that serves three meals per day, and there was variety in the food options.... More

Was this review helpful? Yes
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear robz32x, that you for sharing such wonderful comments, we really appreciate them. It is very rewarding for us that your stay was not only comfortable but also very fun and that you found our location so convenient, being not only a couple of blocks from the town but also being right infront of the beach. Each and every member... More

Sacramento, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 18, 2014

Spent 5 days and every single night the music was blasting from 10pm -1pm. I do not understand why the music has to be played so loud when there are only a few people in the bar area. This is not a nightclub its a hotel. I called the front desk to ask if they could lower the music and... More

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear Cindy S, thank you so much for sharing your comments. We take our guests´ comments very seriously since they help us see what really needs to be done to improve our services everyday to achieve their complete satisfaction. We take the comfort of our guests very seriously and any problems that we are made aware of are always dealt... More

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Additional Information about BEST WESTERN Jaco Beach All Inclusive Resort

Address: Pastor Diaz Ave, Jaco, Costa Rica
Phone Number:
Location: Costa Rica > Province of Puntarenas > Jaco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN Jaco Beach All Inclusive Resort 3.5*
Number of rooms: 100
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Also Known As:
Best Western Jaco Beach Hotel Jaco
Jaco Best Western
Jaco Beach
BEST WESTERN Jaco Beach All Inclusive Resort Costa Rica

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