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BEST WESTERN Jaco Beach All Inclusive Resort

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Pastor Diaz Ave, Jaco, Costa Rica
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BEST WESTERN Jaco Beach All Inclusive Resort
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BEST WESTERN Jaco Beach All Inclusive Resort
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366 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for BEST WESTERN Jaco Beach All Inclusive Resort
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La Fortuna, Arenal, Costa Rica.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 8, 2015

We spent several nights at the Best Western Jaco Beach. The hotel is very well located, it has a nice swimming pool. Cons: Needs new furniture, curtins and better cleaning etc. Front desk staff is not friendly.

Was this review helpful? Yes
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear somadvisor, thank you for posting your review, we really appreciate it. We are very happy that you found our hotel's location so convenient since we are not only about an hour and a half from San Jose, we are also a short walking distance away from the center of Jaco and we are right infront of the beach (our... More 

Simi Valley, California, United States
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 8, 2015

Although the resort is somewhat old, it seems to be fairly well maintained and clean. We stayed for 4 nights during the middle of April so it was the "off-season" as the rainy season was starting to show up. The pool is somewhat on the small side, but the Pacific Ocean is only a few meters (50+/-) away. Food was... More 

Was this review helpful? Yes
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear Dave Z , thank you so much for sharing your very nice comments about your experience in our hotel. It is a delight to learn how much you liked our hotel and found it so well maintained and clean . We are always striving to pprovide our guests with the best all inclusive services there are to ensure their... More 

Cancun
Level Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 6, 2015

While not a 5 star resort, we were extremely impressed with the hotel and it's staff. If you love being on the beach and close to town without the noise, this is the one for you. I love big resorts, but in the hot days of April, having everything within a three minute walk was deinintely a plus. Pool, buffet... More 

Was this review helpful? Yes
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear nancybCancun, thank you so much for sharing your awesome comments about you and your family's stay in our hotel. We are delighted to learn how much you enjoyed your stay, finding our location so convenient and our staff so helpful and attentive, always doing everything they could to make our guests feel completely satisfied, comfortable, in short, totally enjoying... More 

Alajuela, Costa Rica
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 4, 2015

I went with my wife and son, great place, I will return soon, hospitality is excellent, the food really well, to tell you that my son asked for something not on the menu and they got it, is the first place where I do not hear the answer "It is not within the Menu" Fuicon mi esposa e hijo, excelente... More 

Was this review helpful? Yes
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear carlos C, thank you for posting your nice comments about your experience in our hotel. It is very nice to know that we will be seeing you and your family back again very soon since you found iverything in our hotel to be perfect and that is exactly what we always strive for. We are very happy that you... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 2, 2015

We went there with two of my friends for a week and we are never gonna go back there. The experience was terrible from different perspectives. The food was terrible: same low quality food everyday. Nothing special about the food. We all got sick of the food after few days. The local fast foods where even better than the hotel's... More 

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear Sina S, we really do appreciate our guests' comments and reviews because they let us know exactly how they feel about the hotel and its services, that way, we are able to see what needs improving because our outmost desire is our guests' complete satisfaction with everything the hotel provides. We are sorry to hear that your experience with... More 

Travelers are raving about these Jaco hotels

Glen Cove, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2015

All Inclusive Hotel was awesome. The check in process was fast. The following personal at the front desk provide me with EXCELLENT service " Diageo, Eduardo and Albin " they are a big asset to the Hotel. The food is outstanding, room was extremely clean, A lot of security around the grounds and pool is pristine. The grounds are impeccable... More 

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear Lenny L, thanks for sharing your delightful comments. We are very proud to have an incredible staff who are always going above and beyond to make our guests feel completely comfortable and satisfied while they are here, just as Diego, Eduardo and Albin did. It is wonderful to learn about how much you enjoyed your stay with us, how... More 

Auburn, Alabama
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 24, 2015

The value of this hotel was great! Food was average to above average for an all inclusive. The hotel is RIGHT on the beach and a short walk to downtown Jaco. We typically ate breakfast/lunch at the hotel and then walked downtown for dinner/shopping/bars. The staff was helpful and friendly. The grounds are immaculate. The rooms are adequate-nothing fancy but... More 

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear Imb0729, thanks for your awesome comments. We are elated that your stay with us was so enjoyable and that you found our all inclusive hotel so convenient due to its great location right infront of the beach with direct acces to it and just a couple of blocks from the center of Jaco. It is wonderful that you found... More 

Jaco, Costa Rica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 7, 2015

This all inclusive resort, fell short of our expectations. The staff at the check in were helpful and friendly. The rest of the staff was not great, the bartenders were poor. We stayed at 2 other Best Western and this one fell well short of the other 2, even though it was the most expensive.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear James T, thank you so much for writing and sharing your comments about your opinion of our hotel and its services. We are very sorry to learn that our hotel was not up to your expectations and we apologize for it. Please, also accept our apologies regarding the attention of some of our personnel as you pointed out. We... More 

United States
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed March 25, 2015

I had a student group make a one night pit-stop here in order to visit Manuel Antonio. It was alright for that purpose, and the food was decent, but as it was average I would not return on my own. Jaco lacks character, and the beach is not swimmer friendly. The rooms were noisy, but decent. I much preferred Quepos... More 

Was this review helpful? Yes 3
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear AccidentalTexan, we really appreciate your feedback regarding your short stay with us. It is very nice to know that our accommodations were comfortable enough for you and that you liked the food. Our goal is to make our guests feel completely satisfied with their stay with us offering them very comfortable accommodations and all the services they might need... More 

Gilbert, Arizona
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed March 23, 2015

Best Western in Jaco had AMAZING customer service ,good food and a really nice little beach . The rooms were simple and clean. All you can drink....AWESSOME! I would however recommend that if you have a family to stay in Jaco (any where in Jaco) during the week. The live bands that play at Jaco Taco and surrounding restaraunts play... More 

Was this review helpful? Yes
Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review

Dear kcpixchick, thanks for your delightful review. Knowing that you had such a wonderful time during your stay with us and that you found our hotel so comfortable, our all inclusive services so great (specially the food and drinks!) and our staff so helpful and attentive, in short, we were up to your standards in everything and that makes us... More 

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