We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2 San Rafael hotels

Hotel & Villas La Condesa

3.0 of 5 Hotel   |   Monte De La Cruz, San Rafael 1000, Costa Rica
Hotel amenities
Save Saved
You added Hotel & Villas La Condesa to your Saves list
Hotel & Villas La Condesa
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
51%
Ranked #1 of 2 hotels in San Rafael
A recent review
Write a Review

95 people have reviewed this hotel

Traveler rating
    18
    29
    27
    13
    8
See reviews for
12
45
2
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
1 review
3 of 5 stars Reviewed 1 week ago NEW via mobile

Location is fantastic of you like mountains and "out of the way" places. Service is not terribly friendly, with a few exceptions, and very rigid, VERY rigid, to some rules never really explained. If and when we'll go back to San José or San Rafael it will be to stay in another hotel. There are quite a few good ones... More

Was this review helpful? Yes
Jairo J, Guest service at Hotel & Villas La Condesa, responded to this review

Dear Bill H. Thanks for your comments. We apologize for not meeting your expectations, we are working hard to give you a better service. Best regards Jairo J. More

Saint Augustine, Florida
Contributor
20 reviews 20 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Before getting into this review, I would like to preface it by mentioning it that it was the result of a Groupon "Trifecta" trip to Costa Rica. Therefore you will need to know that my journey does not end here but also at two other, completely different locations at this Central America location. The organizer of the Groupon deal was... More

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We drove around Costa Rica for 7 days with no problem finding any of our destinations. After 10 hrs searching for LA Condesa we conceded defeat and stayed in Escuza @ the Holiday Inn (I'll write a review for that later). Our stay was prepaid thru Travel by Jen. The next day we finally found it after a very nice... More

Was this review helpful? Yes
Jairo J, Guest service at Hotel & Villas La Condesa, responded to this review

Dear Tara P Thanks for your comments. We apologize for not meeting your expectations, we are working hard to give you a better service. Best regards. More

Travelers are raving about these San Rafael hotels

Doha, Qatar
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2014

I recently stayed at a Villa in La Condesa for a friends weekend, nature surroundings and view are just amazing. The Villa could be better maintained, but it was comfortable enough, well equipped and very clean. Price for 4 persons was reasonable, and an excellent breakfast was included. For those who want to experience Costa Rica mountains this is a... More

Was this review helpful? Yes
Eduardo L, Director General at Hotel & Villas La Condesa, responded to this review

Dear friends Thank you for your comments! We will wait until your next visit to your home in Costa Rica! Best regards; More

Pittsburgh, Pennsylvania
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 10, 2014

My wife and I stayed at La Condesa for 2 nights at the end of our 8 day Costa Rica vacation. It was definitely our least favorite of the 3 hotels we stayed in, in Costa Rica. La Condesa is very big yet there weren't a lot of people staying there, so it was a little odd feeling. The hotel... More

Was this review helpful? Yes
Jairo J, Guest service at Hotel & Villas La Condesa, responded to this review

Dear ChazMan42 Thank you for your comments. We are working hard to improve our services. Best regards. Jairo Jimenez.. More

Kansas City, Missouri
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed February 24, 2014

This probably was a grand dame at one time, but its golden age has passed it by. So lets start... At check-in, my wife inquired where the bathrooms were, and after she left to find them the clerk and bellman made fun of her pronunciation, thinking my Spanish was lacking too. I replied in English "Its not polite to make... More

Was this review helpful? Yes
Management response:

Dear MizzouMike Thank you for your comments. We are taking note of your annotations in order to fix all. Cordially Jairo Jimenez. More

Shamong, New Jersey
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 21, 2014

First we had to pay a taxi driver to find this massive hotel and we had a rental car ! After we changed our STABBED TIRE !!!! HOTEL ISN'T ALL THAT ! It's big and cold like flannel and parka cold. We thought we were in Alaska. Food overpriced and underwhelming. Then we asked what town we were in because... More

Was this review helpful? Yes
Jairo J, Guest service at Hotel & Villas La Condesa, responded to this review

Dear maof7shamong Thank you for your comments, we really appreciate your time letting know us all your experience. We are working hard to improve our services. Best regards. Jairo Jimenez. More

Miami, Florida
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 6, 2014 via mobile

This was an amazing place it had reminded me of times past everything inside was very extravagant and they have a really cool cave bar as well the rooms were nice the bathroom was luxurious as well and the view it was amazing there is not much outside the property but if it is a good place to relax before... More

Was this review helpful? Yes
Luis Alonso G, Guest service at Hotel & Villas La Condesa, responded to this review

Dear friends Thank you for your comments! We will wait until your next visit to your home in Costa Rica! Best regards; Luis González More

San José, San Jose, Costa Rica
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 20, 2013 via mobile

We just got married and we reserved two nights, a honeymoon special and a regular night. Everything was perfect, we had two breakfast and two dinners. The food was very good but the service was Superb ! Specially Norma, the waitress who serviced us, she had a great attitude and really made us feel welcome and at home, thank you... More

Was this review helpful? Yes
Luis Alonso G, Customer Service at Hotel & Villas La Condesa, responded to this review

Dear Nathalie Congratulations for your wedding! We really appreciate your comments and time. Please feel welcome any moment, here at your home in Costa Rica. Best regards; Luis González More

Heredia, Costa Rica
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2013

I went for my honeymoon, I must say I was able to negotiate my dinner for a lunch, extra $10 for that, but it worth it! Warm welcome, very efficient staff, and the suite was super romantic, I loved everything! Can't wait to go back

Was this review helpful? Yes
Luis Alonso G, Costumer Service at Hotel & Villas La Condesa, responded to this review

Dear MoniqueAr We are glad to read your comments! Feel more than welcome for your next visit. Will be an honor serve you again. Best regards; More

Been to Hotel & Villas La Condesa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel & Villas La Condesa

Also Known As:
Hotel And Villas La Condesa
Hotel La Condesa
Hotel & Villas La Condesa Costa Rica/San Rafael
Address: Monte De La Cruz, San Rafael 1000, Costa Rica
Location: Costa Rica > Province of Heredia > San Rafael
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in San Rafael
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel & Villas La Condesa 3*
Official Description (provided by the hotel):
La Condesa Hotel & Villas is located just 15 minutes from the center of the province of Heredia and 40 minutes from Juan Santamaria International Airport. Surrounded by gardens, mountains and fresh air, has an average temperature of 20 degrees during the day and at night can drop to 12 degrees.The hotel has 95 beautiful rooms, all with beautiful panoramic view of the mountains as well as 8 Rustic Villas amidst the gardens, as well as International cuisine restaurant, Room Service, Bar, Heated indoor pool, sauna, Jacuzzi, Spa treatments, conference rooms from 5 to 400 people, business services and free wireless internet access throughout the hotel, emergency medical service and 24 hour reception, parking and laundry.Rooms feature: save deposit box, blackout, cable TV, telephone, hair dryer, minibar, daily housekeeping, free Internet access, irons and ironing boards.The friendly and experienced personal help to supplement an atmosphere surrounded by nature, quiet, comfortable and stress free. Stay at La Condesa Hotel & Villas and enjoy a mountain hotel near the city ... ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Expedia, Tingo and Venere so you can book your Hotel & Villas La Condesa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel & Villas La Condesa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.