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All 2 San Rafael hotels

Hotel & Villas La Condesa

3.0 of 5 Hotel   |   Monte De La Cruz, San Rafael 1000, Costa Rica
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Hotel & Villas La Condesa
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Ranked #1 of 2 Hotels in San Rafael
A recent review
3 of 5 stars reviewed 4 weeks ago
jim w pittsburgh
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108 reviews from our community

Traveler rating
    23
    31
    31
    15
    8
See reviews for
12
54
3
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Beavercreek, Ohio
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was the 3rd (and last) stop on a groupon vacation and we were expecting this place to be pretty awesome after the first 2 places (which were fantastic). My husband and I had the hardest time finding this place which ended up being about 20-25 minutes outside of San Jose. The hotel looked impressive, even walking in, but we... More

Was this review helpful? Yes
Jairo J, Guest Service at Hotel & Villas La Condesa, responded to this review

Dear McReed998.. Thanks for your comments. We apologize for not meeting your expectations, we are working hard to give you a better service. Best regards Jairo J More

pittsburgh
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When we drove onto the grounds for this hotel, we did not know what to expect. It seemed like a generic convention center located in a generic rural location. Well, we were pleasantly surprised by the beautiful lobby, and the spectacular dining courtyard on the floor below. The service was good, the room was very nice, but there was hardly... More

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Jairo J, Guest Service at Hotel & Villas La Condesa, responded to this review

Dear jim w Thank you for your comments. We are taking note of your annotations in order to fix all. Cordially More

1 review
3 of 5 stars Reviewed August 10, 2014

The hotel was old and outdated. As result it was filthy. The carpets and comforters were stained. The walls had marks on it. Looked like a kid drew with crayons. The mini bar in the room was a price gouge. $10 for a 3oz bourbon. The TV was an old 20" which did not allow for us to enjoy late... More

Was this review helpful? Yes
Jairo J, Guest Service at Hotel & Villas La Condesa, responded to this review

Dear Austin P. Thanks for your comments. We apologize for not meeting your expectations, we are working hard to give you a better services. Best regards More

Tipp City, Ohio
Top Contributor
127 reviews 127 reviews
52 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed August 7, 2014

We stayed here two nights and felt very pampered. The dining room was so elegant with its orange tablecloths, waterfall fountain, and beautiful chandeliers. We took a hike of the grounds and enjoyed the views of the city below. There was a spa available, but we didn't get a massage here. We ate all our meals here at the hotel... More

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Jairo J, Guest service at Hotel & Villas La Condesa, responded to this review

Dear laurelboo We really appreciate your time commenting our property. Is good to know your experience with us, and good to know that our staff are doing their best. We hope continue serving your every time you decide visit La Condesa Hotel. Since now, welcome back! Best regards More

Fort Myers, Florida
2 reviews
5 of 5 stars Reviewed August 2, 2014

I had read some reviews before visiting that kind of scared me saying the rooms were not nice and reminded people of the movie The Shining. But when we got there I fell in love!!! The dining room is extremely gorgeous and the fireplace in the front lobby made the mood. Sure, the hotel is a bit older and could... More

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Jairo J, Guest service at Hotel & Villas La Condesa, responded to this review

Dear Caitlin K Thank you for your comments! We will wait until your next visit to your home in Costa Rica! Best regards Jairo Jimenez. More

Irvine, California
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 24, 2014

the hotel is technically in town, but it seems a mile away. it's up in the mountains, and the views are really nice. the rooms are big and clean also with great views. breakfast is included and it's a buffet. the fruit is sooooo delish! the hotel itself is really beautiful and big, and the staff is just wonderful!! we... More

Was this review helpful? Yes
Jairo J, Guest service at Hotel & Villas La Condesa, responded to this review

Dear cecilia h We are glad to read your comments! Feel more than welcome for your next visit. Will be an honor serve you again. Best regards More

Cartago, Costa Rica
1 review
2 of 5 stars Reviewed July 10, 2014

I stayed at the Villas in the Principe apartments. First impression: I didn't like that the security guard mistreated a cat when he opened the door to the villas. I told him but the didn't apologize. I think the hotel administration has to train their staff in good manners not only with customers. I stayed at the Villas because I... More

Was this review helpful? Yes
Management response:

Dear jim w Thank you for your comments. We are taking note of your annotations in order to fix all. Cordially More

Travelers are raving about these San Rafael hotels

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 14, 2014

This was our last stop of our Costa Rica tour and I can safely say this was the best hotel of the trip. Clean, with great rooms and a decent size. This is a very cozy hotel so dont expect a four seasons. The breakfast area is great and offers a very nice feel of Costa Rica. If you want... More

Was this review helpful? Yes
Jairo J, Guest service at Hotel & Villas La Condesa, responded to this review

Dear Ismail I We are glad to read your comments! Feel more than welcome for your next visit. Will be an honor serve you again. Best regards More

Phoenix
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 28, 2014

This was our 3rd stop of our trip booked through Groupon~Travel by Jen. We, like another reviewer, immediatly thought of The Overlook Hotel in the Shining. I expected the twins to show up at any time. Very few people here.This place has potential but it is lacking now. It needs some serious attention. The room was large and full of... More

Was this review helpful? Yes
Jairo J, Guest service at Hotel & Villas La Condesa, responded to this review

Dear CloENote Thanks for your comments. We apologize for not meeting your expectations, we are working hard to give you a better service. Best regards. More

Champaign, IL
Top Contributor
79 reviews 79 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 19, 2014

The La Condessa has some age but is a great place to stay. The location is great with outstanding views of San Jose - especially at night go out onto the upper patio behind the bar. The staff was consistently helpful and very accommodating. Pool is a little chilly and the spa has been broken for two years now -... More

Was this review helpful? Yes
Jairo J, Guest service at Hotel & Villas La Condesa, responded to this review

Dear Allen 2 Thank you for your comments! We will wait until your next visit to your home in Costa Rica! Best regards Jairo Jimenez. More

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Additional Information about Hotel & Villas La Condesa

Address: Monte De La Cruz, San Rafael 1000, Costa Rica
Location: Costa Rica > Province of Heredia > San Rafael
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel & Villas La Condesa 3*
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Also Known As:
Hotel And Villas La Condesa
Hotel La Condesa
Hotel & Villas La Condesa Costa Rica/San Rafael

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