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Wyndham San Jose Herradura Hotel and Convention Center

4.0 of 5 1000 San Jose | 3 miles South from Juan Santamaria International Airport, San Antonio De Belen 71880-1000, Costa Rica
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Wyndham San Jose Herradura Hotel and Convention Center
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Wyndham San Jose Herradura Hotel and Convention Center
Wyndham San Jose Herradura Hotel and Convention Center
Wyndham San Jose Herradura Hotel and Convention Center
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530 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mendocino, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel was lovely. The room was large, clean and attractive. We stayed two nights, the book ends to our trip to Costa Rica. The staff were professional and eager to assist the guests. We recommend the hotel as a great place to rest before and after your trip.

Was this review helpful? Yes
Sylvia B, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review

Dear Leah G: Thank you for your comments. It is always nice to receive such as positive comments about our hotel and the service of our staff. We hope you've had a chance to enjoy one of our restaurants and our pools, during your short stay. It will be a pleasure to have you back at the hotel, the next... More 

Colorado
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed twice recently and both times our reserved room wasn't ready when we arrived. The second time it was ridiculous. We had to wait around the lobby for over an hour until after 5 p.m. The hotel and restaurant is dated and average in every way but we've used it dozens of times over the past few years because it's... More 

Was this review helpful? Yes
Sylvia B, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review

Dear costaricaguide: Thanks for taking the time to send your review. When hotel occupancy is high, we are forced to delay the check in so the rooms are carefully prepared and then delivered in optimal conditions to guests. We are very sorry that your experience was not positive. We hope you reconsider your decision and return to the hotel, so... More 

Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

I was excited at first to stay here on our last night in Costa Rica before heading to the airport for an early flight. There is a huge pool and hot tub that we couldn't wait to go to for one last dip in the water before heading back home to the cold. We got down to the pool and... More 

Was this review helpful? Yes
Sylvia B, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review

Dear Jennifer S: Thank you for your comments. We regret that your experience at the pool was not what I expected, however, we are glad you enjoyed the casino and the comfort and quiet of the room. We hope you visit us the next time you travel to Costa Rica. Best regards, Sylvia Barquero More 

Calgary, Canada
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago

This hotel is very dated. We also stayed at another hotel in San Jose which had much more charm and better service, so this wasn't our only exposure to hotels in San Jose. No towels in the room, had to ask three times for them. Plumbing fixtures were falling off the walls, tiles were cracked, just generally in bad condition.... More 

Was this review helpful? Yes
Sylvia B, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review

Dear Scott B: Thank you for your comments. These are really helpful to evaluate the perception of our clients, In fact, we are working on a remodeling process in order to update specific areas. We are glad to know you enjoyed our restaurants. We hope you had a good time in Costa Rica. Best regards, Sylvia Barquero More 

Los Angeles, California
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well, I stayed here 14 years ago and it was a VERY NICE stay. I have read some mixed reviews, but I remember this place being such a nice place. I just thought I would chime in and say, maybe this place has dropped in quality, but it was a very nice place, I hope it still is.

Was this review helpful? Yes
Sylvia B, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review

Dear Traveling_Eric8: Thank you for taking your time to write a review. It's nice to know you have good memories of your stay at the hotel. We have made great changes in all this time, and we are close to finalizing remodeling some rooms. We hope you stay with us again, the next time you visit Costa Rica. Best regards,... More 

Noosa Heads
Top Contributor
212 reviews 212 reviews
77 hotel reviews
130 helpful votes 130 helpful votes
2 of 5 stars Reviewed 2 weeks ago

You know its not going to be good when you arrive at a 4 or 5 star hotel and no one helps you with your bags. Then the check in takes 20 minutes, you see the scabby carpet on the way to the room and you know you have made a mistake (thanks Tripadvisor! ) Thw only positives were the... More 

Was this review helpful? Yes 2
Sylvia B, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review

Dear James H: Thank you for your review. We are extremely concerned about these comments about the experience you had during your stay, because the customer service is our most important attribute. You can be sure, we will discuss your particular case, with the staff involved, since the service excellence is part of our philosophy and should be flawless with... More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were very disappointed with this hotel. We had heard good reviews from friends and family who had stayed here in the past. There was not a lot of parking and the lot is shared with the restaurant across the parking lot so it gets crowded quickly. The outside and lobby are very nice and our check-in process was OK... More 

Was this review helpful? Yes 1
Sylvia B, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review

Dear Anthony P: Thank you for your review. This type of feedback helps us to know the perception of our guest and take corrective action. We sincerely regret that your stay was not as pleasant and comfortable one would expect when staying in a city hotel. Best regards, Sylvia Barquero More 

New Haven, Connecticut
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is just a few miles from the San Jose airport and has daily shuttles to and from making it incredibly convenient as I was passing through for a day at the beginning of my trip. I had no idea all of the incredible amenities it had to offer. There are 3 on site restaurants, computer room, multiple pool... More 

Was this review helpful? Yes
Sylvia B, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review

Dear Donna S: We are glad you found our hotel convenient. We hope that, despite the short time you stayed with us, you might enjoy some of the restaurants and the refreshing pools. Our gardens are our pride, we are glad you liked them. We look forward, you get back the next time you visit Costa Rica. Best regards, Sylvia... More 

Odense, Denmark
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We visited this hotel two times in January 2015. The Wyndham hotel is a good place for transit and execution outside San Jose. The hotel is located only 10 minutes drive from the airport. It has a 24 hour open reception so check in and out is easy even very early in the morning. They even arranged a breakfast basket... More 

Was this review helpful? Yes 2
Sylvia B, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review

Dear AllanBJ: Thank you for your review. The comments of our guests are very valuable both to reinforce our strengths and to work on opportunities to improve our service. We are glad that you enjoyed our location and breakfast, and the attitude of our staff, and we hope you have visited our restaurants and spa. We look forward to welcome... More 

Key West, Florida
Contributor
19 reviews 19 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Yet another hotel in the category of acceptable if you're flying, but probably not worth seeking out. We had asked for a king-size bed and were led by the porter to a room with a queen bed. We spoke up, he contacted the front desk, and ended up on a wild goose chase for a king bed that entailed him... More 

Was this review helpful? Yes
Sylvia B, Director de Relaciones con Clientes at Wyndham San Jose Herradura Hotel and Convention Center, responded to this review

Dear Stanley S: Thank you for your review. In fact, it leaves us lots of important information. The way that our guests perceive the service of our staff, is what helps us improve and take corrective action. Your comments about handling room assignments, IT service, internal signage and recommending restaurants by our staff, help us to address these issues immediately,... More 

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Additional Information about Wyndham San Jose Herradura Hotel and Convention Center

Address: 1000 San Jose | 3 miles South from Juan Santamaria International Airport, San Antonio De Belen 71880-1000, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > San Antonio De Belen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Wyndham San Jose Herradura Hotel and Convention Center 4*
Number of rooms: 229
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Also Known As:
Ramada Plaza Herradura Hotel San Jose Metro
Ramada San Antonio De Belen
Ramada San Jose
San Jose Ramada
Plaza Herradura San Jose Ramada
Wyndham San Jose Herradura Hotel And Convention Center Costa Rica/San Antonio De Belen

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