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All 9 Heredia hotels

City Express San Jose Aeropuerto

3.0 of 5 Hotel   |   Diagonal a Mc Donalds del centro comercial R. Cariari, Heredia 40101, Costa Rica
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City Express San Jose Aeropuerto
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Ranked #3 of 9 hotels in Heredia
A recent review
5 of 5 stars Reviewed June 26, 2014
groupleader45212 Helena, Montana
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  • Reviews (43)
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43 people have reviewed this hotel

Traveler rating
    6
    24
    5
    5
    3
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4
14
2
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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English first
Helena, Montana
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 26, 2014

My group was lucky to be able to spend two nights in this airport hotel before we flew back to the US. The rooms are large and especially comfortable. Great beds, mattresses and linens. They serve a very nice buffet breakfast with Costa Rican and American choices both hot and cold. This is a very secure hotel with a room... More

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express San Jose Aeropuerto Heredia did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

New York City, New York
1 review
2 of 5 stars Reviewed June 7, 2014

When I made a call from the airport, the front desk manager told me that the restaurant service closed at 9pm and that the price per room was $80. Arriving at the hotel, the manager on duty told me that the restaurant closed at 11pm (after having dinner with my wife at McDonald), and they charged me $100 for the... More

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest, We welcome your comments regarding the breakfast and confusion the information I appreciate , that caused us know your needs in order to work on them to make your stay as pleasant. We said goodbye but not before confidence Thanking Because These comments make us our opportunity areas where we will continue working. More

West Palm Beach, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 13, 2014

If your looking for an inexpensive nice place to stay your first night after flying in or you're looking a place near the airport on your last night then this is a good choice. The hotel is clean and safe with a free shuttle to the airport. There is the Hard Rock Cafe and other food options all within walking... More

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Jeff , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express San Jose Aeropuerto Heredia did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 26, 2014

PROS: Located nearby the airport, you will cherish this on your way out as the traffic could be terrible. The staff was really nice and helpful. The breakfast is more than just continental. Business center is good. Calls to Mexico are free! It is immaculately clean. There is a good mall next to it and a Hard Rock Cafe across... More

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Sergio , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express San Jose Aeropuerto Heredia did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

Tucson, Arizona
2 reviews
2 of 5 stars Reviewed March 22, 2014

I chose this hotel for an overnight stay because it was convenient to the airport and my flight was early the following morning. It is a "big box" totally without character; in it's favor, it was immaculately clean. It was the most expensive of the three hotels I used in Costa Rica and it offered the least in amenities, and... More

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest, Thank you very much for contacting us, we are really sorry for the inconvenience of transportation shuttle, which departure every hour, the service that you saw at 6:30 was an independent shuttle paid by the other guests. On the other hand we have the dryer which can be requested from reception, for coffee in the breakfast area we... More

Oakville
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 21, 2014

We stayed at City Express as we heard it was great service at great prices. The hotel is clean and new which is it's best feature. The service was mediocre at best. The concierge wanted to book us a taxi in front of the hotel, insisting the cost should be $25 to our destination. The taxi across the road did... More

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear guest Thank you very much for contacting us, we are really sorry for inconvenience caused by our tecnicals are already performing maintenance to the wi fi connection. About the offering that our staff give you for taxis its because despite being a bit more expensive are safe, as taxis Avenue can run the risk of being pirates. We said... More

Brigham City, Utah
Top Contributor
79 reviews 79 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 15, 2014

Biggest problem, this place is on the way OUT of San Jose and hard to get to from the airport. $80 which is as good as it gets for this level room in CR. Obligatory tile floors; Breakfast is pretty good even if you like beans and rice which they also serve. Nice showers. Julio drives a shuttle but is... More

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Larry , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express San Jose Aeropuerto Heredia did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

Montreal, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 9, 2014

We stayed here the night before our flight. The location is good, close to the airport and avoids the traffic from San Jose. There are many restaurants close by and a good gift shop across the pass way. It is a new hotel and is very clean and minimalist. The staff were friendly and it is safe. This is a... More

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Jennifer , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express San Jose Aeropuerto Heredia did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 18, 2014

Very sterile hotel. Nothing in rooms not even an ice bucket! So definitely no little fridge. Inconvenient airport shuttle. Only runs from 6am-6pm had to pay for airport taxi for 7:40am departure flight. And our 7:30pm arrival flight. It is directly across from a mall and restaurants which was handy. Won't stay there next time.

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear guest, We appreciate the valuable feedback that you have sent us, talking about the inconveniences with the transportation and fridge is very important that you let us know this and any situation immediately through our front desk area in charge to help you, , on the other hand in ours floor we have a ice machine that offers 24... More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 14, 2013

The hotel is clean and safe in a good area, that's all that really mattered to me when flying out the next morning. There is a large shopping mall right next door and a large selection of restaurants. The Hilton also ahs a casino 5 minutes away if you wanna roll the dice (but not actually, mostly slots and a... More

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express San Jose Aeropuerto Heredia did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

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Additional Information about City Express San Jose Aeropuerto

Address: Diagonal a Mc Donalds del centro comercial R. Cariari, Heredia 40101, Costa Rica
Location: Costa Rica > Province of Heredia > Heredia
Price Range (Based on Average Rates): $
Hotel Class:3 star — City Express San Jose Aeropuerto 3*
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Also Known As:
City Express San Jose Aeropuerto Costa Rica/Heredia

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Airport Transportation
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Number of rooms
134

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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