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City Express San Jose Aeropuerto

3.0 of 5 Diagonal a Mc Donalds del centro comercial R. Cariari, Heredia 40101, Costa Rica
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City Express San Jose Aeropuerto
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City Express San Jose Aeropuerto
City Express San Jose Aeropuerto
City Express San Jose Aeropuerto
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60 reviews from our community

Traveler rating
    10
    32
    8
    6
    4
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5
18
4
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Contributor
17 reviews 17 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked 16 days at City Express next to Cariari mall in San Antonio De Belen about 15 minutes from San Jose. The first room I got the bathroom had a terrible smell. I called reception and they said they would send someone. Nobody came and I ended up staying in the room. The next day I asked to speak... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the clean as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More 

Quezon City, Philippines
Top Contributor
50 reviews 50 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here because of the free airport shuttle which is really nice. The room is good for the price, plain and simple just the basic needs for transit. We ask for extra pillow and the security gave us towels. I show him the pillow and he smiled which is nice and he came back with 2 pillows. Its easy... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express San Jose Aeropuerto Heredia did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect for staying overnight before a flight the next day. I stayed here last week and it was perfect for what it was. Check in was a breeze, the gentleman was very friendly and helpful. We were tired from a long drive from Samara so we ordered in from Applebee's across the street. There are a couple options for delivery... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Niani , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express San Jose Aeropuerto Heredia did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is good, confortable, but I stayed almost 3 months and they charge wrong and twice the room rate, and has been almost 3 months and I still waiting for their reinbursement; called so many times and write also, but no answer... So if you are visitng be carefull when they charge your Cards, or you will be fighting... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Maricela, Thank let us know your comments I apologize for the setbacks of your refund would ask our customer service area is communicated to 018002489397 to help you with individual attention, thank us know your needs and our areas of opportunity for to work on them to make your stay as pleasant. We said goodbye, but not before thanking... More 

Austin, Texas
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here my night before departure from a two week trip to Honduras and Costa Rica. It was perfect for this. Good security, nice rooms, hot shower, nice bed, and helpful staff. I was not real sure about the system for food ordering, and had some questions when I returned, but they promptly addressed them and showed me everything... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express San Jose Aeropuerto Heredia did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Portland, Oregon, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

Kudos to Eric Lizano for his excellent service from booking to departure. His staff including Oscar, Eleezar and Jorge were attentive, spoke English well and always had smiles. The hotel was clean and modern. Shuttle to and from the airport went smoothly and someone was waiting with a sign with our name the night we arrived..to our relief. Directions to... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Cecily, Thank you for contacting us, it is a pleasure to know that your stay at City Express San Jose Aeropuerto Heredia comply with your expectatives and our standars of service and quality make you feel confortable. Thank you very much and hope to see you there at other times More 

Vancouver
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 18, 2014

We stayed at this hotel for 2 nights, the first night upon arrival and the last night before leaving San Jose. It was everything I expected, especially for the price we paid (very reasonable)A very clean, modern, basic hotel. The rooms and bathrooms are very clean. They provide 2 bottles of complimentary water, complimentary buffet (standard) and free shuttle from... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express San Jose Aeropuerto Heredia comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Vacaville, California, United States
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 11, 2014 via mobile

Checkin was done well despite the large size of our group. I appreciated the closeness of the mall, banks and grocery store. Staff was polite. I did not expect a large room given the price, but it was clean with hot water. Breakfast was ok and on time.

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Jeanette, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express San Jose Aeropuerto Heredia did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Quezon City, Philippines
Top Contributor
50 reviews 50 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 22, 2014

We booked this hotel because of the free shuttle to the airport. Nothing special you get what you pay for. It's near to a mall that you can have choices for dinner. You need to use your room key for the elevator. The room is basic bed, tv, bathroom. We asked for the extra pillow and they give us extra... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest, thank you very much for contacting us, we want to apologize for what happened to the difficulties experienced during your stay, rest assured that I talk to the staff involved for this to not be repeated again expect us the opportunity to have you again to see the improvements that are being made I say goodbye without thanking... More 

Punta Cana, Dominican Republic
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 22, 2014

I booked this hotel for being close to the airport and free shuttle service. But we received so much more!!!First of all the price we paid was 65$ through expedia, and upon arrival we were pleasantly surprised at how new and clean the hotel and the room was. The matress, towells and bed sheets are 5 star quality. But the... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express San Jose Aeropuerto Heredia comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

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Additional Information about City Express San Jose Aeropuerto

Address: Diagonal a Mc Donalds del centro comercial R. Cariari, Heredia 40101, Costa Rica
Phone Number:
Location: Costa Rica > Province of Heredia > Heredia
Price Range (Based on Average Rates): $
Hotel Class:3 star — City Express San Jose Aeropuerto 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
City Express San Jose Aeropuerto Costa Rica/Heredia

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