We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

City Express San Jose Aeropuerto

Hotel website
Diagonal a Mc Donalds del centro comercial R. Cariari, Heredia 40101, Costa Rica
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
City Express San Jose Aeropuerto
Professional photos View all
City Express San Jose Aeropuerto
City Express San Jose Aeropuerto
City Express San Jose Aeropuerto
Review This Hotel

82 reviews from our community

Traveler rating
    12
    47
    12
    7
    4
See reviews for
6
27
6
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (82)
  • Mar-May only
    (25)
  • Jun-Aug only
    (12)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (27)
All months
none of your business
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Clean. Modern, sleek, minimalist style. Adequate but very compact room. When our group had to stay extra days because of airport closure due to volcano eruption, charged the same price as we had been paying at the much fancier Wyndham Herradura on the other side of the highway even though their normally advertised price is much lower. Were unpleasant when... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the price, this kind of comments help us to improve our service... More 

Halifax, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Not as close to the airport as expected but good starting point for our Alamo car rental a few Kilometers away. The breakfast was just ok and staff spoke some English. The shuttle was a little hard to get as there was no easy way to contact the hotel on arrival. We had to get a police officer to help... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the transportation service, this kind of comments help us to improve our... More 

Tel Aviv, Israel
Top Contributor
88 reviews 88 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Basic hotel, free breakfast although very basic. Location is good, 10 minutes from the airport, and across the street from a shopping mall with restaurants, shops, and everything you need. Cons: Water pressure is weak, and fluctuating temperature. Airport shuttle only operates from 4 AM to noon. Breakfast is very basic and doesn't feel very fresh. Pros: Location across the... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the transportation service and Water pressure, this kind of comments help us... More 

Deutschland
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

near the airport, very cheap and clean. Breakfast is good (toast, eggs, ham, cheese, fresh fruits, cornflakes,orange juice and coffee is available), you'll find a shooping mall across the street, free wifi in the rooms is available, free airport shuttle

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

San Francisco, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We slept in City Express hotel on the last night of our Costa Rica Trip. We had to catch an early morning flight back to the U.S. and seems to be a good option. The hotel seems to be very modern and new with good orthopedic mattress and nice bathrooms. The rooms was very clean. The rooms are small, but... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Gabriel, Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First, I have to mention, things got off to a bad start because I had contacted the hotel to make arrangements for their free airport shuttle to pick me up. My first attempt was an email, but they did not reply. So I had to call them (being charged long distance, since they do not have a toll free number),... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the transportation , your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us... More 

Playa Grande, Costa Rica
Top Contributor
101 reviews 101 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

Somewhat modern hotel. Not fancy but a very effocient staff. Very clean, small rooms, very good mattresses, and a complimentary shuttle to the airport every hour. Reasonably priced through hoteles.com; breakfast included. Several restarants within walking distance. If you just need a place to sleep before an early flight, this works.

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Martin, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express San Jose Aeropuerto Heredia did with your expectatives of comfort and service and make you very comfortable. Looking foward for your next visit soon More 

Atlanta, Ga
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 11, 2015

This rating would've been higher if it hadn't been for the complete cluster related to pickup from the airport. Although a friend traveling separately and I exchanged separate emails with the hotel about a week before arriving -- which included providing the arriving flight numbers and ETAs, as requested -- that was a completely useless exercise. After waiting for over... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the transportation as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More 

Travelers are raving about these Heredia hotels

Top Contributor
85 reviews 85 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 20, 2015

Clean room and all that you need for a night close to the airport. Free shuttle to the airport was great. The location is close to the airport and there is a mall and some restaurants really close to the hotel. However, if you want to stay in San Jose for tourism I would recommend someplace closer to downtown. Breakfast... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the breakfast as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you as you deserve. We are... More 

Farmington, Maine
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 19, 2015

A great, clean little hotel for a short stay in the city. While its not a Luxury resort for the average family this is a great choice, clean and well kept with a good breakfast (compared to junk USA breakfasts), its a nice place to stay. the only downside? the hotel elevators require a room key to move up and... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express San Jose Aeropuerto Heredia comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Questions? Get answers from hotel staff and past guests. Ask a question

30 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (11)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Family/play areas (1)
Viewed
View from room (2)
Viewed
Room/suite (2)
Viewed
Bathroom (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (5)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question