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City Express San Jose Aeropuerto

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Diagonal a Mc Donalds del centro comercial R. Cariari, Heredia 40101, Costa Rica
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City Express San Jose Aeropuerto
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City Express San Jose Aeropuerto
City Express San Jose Aeropuerto
City Express San Jose Aeropuerto
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86 reviews from our community

Traveler rating
    12
    48
    15
    7
    4
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6
28
7
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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La Canada Flintridge, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The staff was courteous. Room was clean. Shuttle service pickup from airport was unreliable. Breakfast was basic Located far away from downtown San Jose and I was quoted taxi fare about $25-30+. There is a small shopping mall and a few restaurants in walking distance including a McDonalds.

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Zurich, Switzerland
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel is ok if you go there for one night live we did (bring back to car - sleep - flight the next morning). The room was okay clean with "nothing special" bed, bathroom a bit used, staff at the reception quite friendly. Don't miss the breakfast, is it really not worst! Take the free of charge shuttle to... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the bath room maintenance, this kind of comments help us to improve... More 

Senior Contributor
21 reviews 21 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at the CityExpress hotel for one night before heading to Manuel Antonio for vacation. The hotel is very clean and modern. The rooms are basic but exactly what you would expect for this kind of venue. Wifi worked wonderful and it's near a mcdonalds and other food. Shuttle took a bit to pick me up and I had to... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest, Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

none of your business
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 weeks ago

Clean. Modern, sleek, minimalist style. Adequate but very compact room. When our group had to stay extra days because of airport closure due to volcano eruption, charged the same price as we had been paying at the much fancier Wyndham Herradura on the other side of the highway even though their normally advertised price is much lower. Were unpleasant when... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the price, this kind of comments help us to improve our service... More 

Halifax, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 16, 2015

Not as close to the airport as expected but good starting point for our Alamo car rental a few Kilometers away. The breakfast was just ok and staff spoke some English. The shuttle was a little hard to get as there was no easy way to contact the hotel on arrival. We had to get a police officer to help... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the transportation service, this kind of comments help us to improve our... More 

Tel Aviv, Israel
Top Contributor
88 reviews 88 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 9, 2015

Basic hotel, free breakfast although very basic. Location is good, 10 minutes from the airport, and across the street from a shopping mall with restaurants, shops, and everything you need. Cons: Water pressure is weak, and fluctuating temperature. Airport shuttle only operates from 4 AM to noon. Breakfast is very basic and doesn't feel very fresh. Pros: Location across the... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the transportation service and Water pressure, this kind of comments help us... More 

Deutschland
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 7, 2015

near the airport, very cheap and clean. Breakfast is good (toast, eggs, ham, cheese, fresh fruits, cornflakes,orange juice and coffee is available), you'll find a shooping mall across the street, free wifi in the rooms is available, free airport shuttle

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

San Francisco, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed March 1, 2015

We slept in City Express hotel on the last night of our Costa Rica Trip. We had to catch an early morning flight back to the U.S. and seems to be a good option. The hotel seems to be very modern and new with good orthopedic mattress and nice bathrooms. The rooms was very clean. The rooms are small, but... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Gabriel, Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 25, 2015

First, I have to mention, things got off to a bad start because I had contacted the hotel to make arrangements for their free airport shuttle to pick me up. My first attempt was an email, but they did not reply. So I had to call them (being charged long distance, since they do not have a toll free number),... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the transportation , your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us... More 

Playa Grande, Costa Rica
Top Contributor
106 reviews 106 reviews
19 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

Somewhat modern hotel. Not fancy but a very effocient staff. Very clean, small rooms, very good mattresses, and a complimentary shuttle to the airport every hour. Reasonably priced through hoteles.com; breakfast included. Several restarants within walking distance. If you just need a place to sleep before an early flight, this works.

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express San Jose Aeropuerto, responded to this review

Dear Martin, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express San Jose Aeropuerto Heredia did with your expectatives of comfort and service and make you very comfortable. Looking foward for your next visit soon More 

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