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All 9 Santa Cruz hotels

JW Marriott Guanacaste Resort & Spa Costa Rica

4.5 of 5 Resort   |   Hacienda Pinilla, Santa Cruz, Costa Rica
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Ranked #1 of 9 hotels in Santa Cruz
A recent review
5 of 5 stars Reviewed October 19, 2011
ekgggg Gainesville, Georgia
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1,280 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
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There are newer reviews for JW Marriott Guanacaste Resort & Spa Costa Rica
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Gainesville, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 19, 2011

We are here now at the JW Marriott Guanacaste. The 300 + room property has 50 guest staying here now. It feels like we have the porperty to ourselves. Great Pool, Food, Room, and the staff is wonderful. My wife and I have stayed in Properties all over the world, and the place is in the TOP 3. Highly Recommend.... More

Was this review helpful? Yes 2
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest; Thank your for take your time and share with all of us this fantastic review about our resort! We feel very proud to be in your top three and we hope with the time been in your first place. Kind Regards; Melissa Barrantes Executive Assistant to the General Manager More

daytona beach,fl
Contributor
18 reviews 18 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 13, 2011

From the moment we arrived to our departure at this first class resort, we were treated like royalty. The staff went above and beyond the call of duty to make out stay memorable. We were assigned an ocean view suite that had every amenity possible--two bathrooms ,one with a deep, soaking tub ( as well as a separate shower). The... More

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 10, 2011

This hotel is a vast complex with well maintained and extensive grounds. I happened to visit during a very busy weekend when the property was near capacity. The staff could not keep up with the volume of people everywhere, resulting in delays in cleaning tables, spills, messes, etc. Maximum capacity always tests the efficiency of any large resort property. The... More

Was this review helpful? Yes 3
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for take your time to write this comments since your last visit and of course your feedback is very important to us. It is important to let you know that we try to keep our rooms impeccable with the best maintenance during all year but especially at this time of the year for been rainy season.... More

New York City
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 2, 2011

My boyfriend and I returned from two Caravan tours: Costa Rica and Panama...which we did back to back and we stayed at the J.W. Marriott for two nights. The J.W. Marriott was definitely our favorite hotel of tboth tours ....it was paradise. A first class luxurious hotel. This was a total surprise at the end of a very bumpy road...we... More

Was this review helpful? Yes 6
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Madame, Thank you for take your time to write this fantastic review. We appreciate the feedback since it help us to improve our services. We are happy to know that you enjoyed your stay at our Resort and we hope look forward to be your host in a near future. Best regards, Melissa Barrantes Executive Assistant to the General... More

Philadelphia Area
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 27, 2011

September was a super time to be there - for a few days we almost had the place to ourselves. Beautiful uncrowded beaches lay just beyond the sprawling pool - Cacique cocktails under the tropical sun and coconut ritual spa treatments.... A very pampered stay following days in the jungle. Robesmiro, Diego, Leonardo, and Esteban - thank you for making... More

Was this review helpful? Yes
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for your positive comments. We are going to share this comments with Robesmiro, Diego, Leonardo and Esteban for they to know how wonderful are making their job. That makes us feel very proud of our staff. Sincerelly, Melissa Barrantes Executive Assistant to the General Manager More

San Francisco, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 26, 2011

The JW was our first stop for our honeymoon and it is a beautiful hotel. The pool was perfect and the rooms are very clean and spacious. We booked an ocean view and it had a center view of the beach and sea. The hotel staff was friendly and made us feel special for being on our honeymoon. I would... More

Was this review helpful? Yes 10
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you very much for the feedback since it will help us to improve our services. And at the same time we are glad to know that you have a good experience in your visit. We look forward to be your host again in a near future. Cordially, Melissa Barrantes Executive Assistant to the General Manager More

milwaukkee
Contributor
15 reviews 15 reviews
10 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed September 23, 2011

Spent two nights here on a package trip with Caravan Tours. Just an awesome experience. Everything we hoped for in Costa Rica Was a fairytale ending to a beautiful trip. We had sumptous buffets with unlimited fresh orange juice. Super attentive service. The beds in the rooms were amazing. Our balcony was gigantic and lounge chairs. The construction is hacienda... More

Was this review helpful? Yes 11
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you so much for write this short but detailed review about the positive experience you had during your stay in our resort. We are glad to know that we are your number one in Central America and we hope to keep that place for you. We look forward to welcoming you back soon. Best Regards, Melissa Barrantes... More

Ciudad Colon, Costa Rica
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 21, 2011

First, to give credit where it is due, the hotel grounds and hotel rooms are stunning. The selection of restaurants and MASSIVE pool is really amazing. The problem lies with management, and thus all operations. I was involved in attending one 5 day seminar and organizing another 6 day seminar at this hotel in 2010 and in both situations I... More

Was this review helpful? Yes 8
San Jose, Costa Rica
Contributor
17 reviews 17 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 17, 2011

I do not know where to start We did not have reservations and the only semi unfriendly employee was the bell boy who looked at us like ( do you know how much this place cost) after that all the staff was super friendly. They said, the could not give us an upgrade we saw on Expedia since bla bla... More

Was this review helpful? Yes 3
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for your wonderful review. We regret the inconvenience experienced during check in. We have appointed proper steps to avoid this kind of situations on the future. We truly hope to be your host again in a near future. Best regards, Melissa Barrantes Executive Assistant to the General Manager More

Punta Gorda, Florida
Top Contributor
83 reviews 83 reviews
36 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed September 16, 2011

I stayed here 2 nights as part of a tour. It was great - probably the nicest place I have ever stayed. It rained the first night I was there and the walls in the open hallways were filled with frogs and geckos (which I loved). My room was great with all the amenities. The pool was very large and... More

Was this review helpful? Yes 1
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you very much for sharing the wonderful experience that you had during your stay with us. I am glad to know that you try our salsa dance class. I love it. Next time you come try merengue dance class is the same fun. Please remember; the doors of our Hotel are always open for you. We look... More

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Additional Information about JW Marriott Guanacaste Resort & Spa Costa Rica

Address: Hacienda Pinilla, Santa Cruz, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Santa Cruz
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Guanacaste Resort & Spa Costa Rica 4.5*
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Also Known As:
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Santa Cruz
Marriott Santa Cruz

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Live an authentic Costa Rican experience in a luxury hacienda style resort in Guanacaste, Costa Rica. This resort & spa sits oceanfront on a secluded stretch of coastline minutes from the Hacienda Pinilla Golf Course and Tamarindo village. The JW Marriott Guanacaste is surrounded by the splendors of Costa Rican rich biodiversity; with a choice of 5 beaches, adjacent to an equestrian center, tennis courts, and an 18-hole golf course with a coastal layout. Off-site activities like canopy tours, horseback riding, white water rafting, kayaking, and ATV tours can be arranged on site. You can also arrange tours to nearby locations such as Arenal Volcano, Rincon de la Vieja Volcano and National Park or Guachipelin thermal hot springs. Enjoy surf beaches with excellent year-round waves and warm water, visit turtle nesting beaches or observe a great variety of wildlife. The property features the largest infinity pool in Central America, outdoor hot tubs, a fully equipped fitness center, biking and jogging trails and a Kids Club with professional care. You can also relax in our spa, ranked one of the top five Spas in Latin America by Spa Magazine. This resort offers 5 restaurants and two bars. Among these options enjoy a romantic dinner right on the beach at Azul Grill our beach front restaurant or visit Tamarine where you can enjoy Asian fusion cuisine. Indulge yourself with a genuine Guanacastecan style meal at Sabanero Steakhouse or relax and admire a spectacular sunset at Nau Lounge and Bar, while you enjoy hand crafted cocktails and a variety of Sushi. All rooms have balconies with garden, pool or ocean views. In-room amenities include LCD TVs, sound proof windows, iPod docks and streaming speed Wi-Fi Internet access, blackout curtains, plush pillow-top mattresses and fine linens, rich woods, and marble bathtubs. The village of Tamarindo is just 5 miles away, where you will find restaurants, bars, and souvenirs in a "Pura Vida" laid back atmosphere. ... more   less 
Number of rooms
310

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