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All 9 Santa Cruz hotels

JW Marriott Guanacaste Resort & Spa Costa Rica

4.5 of 5 Resort   |   Hacienda Pinilla, Santa Cruz, Costa Rica
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Ranked #1 of 9 hotels in Santa Cruz
A recent review
3 of 5 stars Reviewed January 3, 2012
Josh M Rochester, Minnesota
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1,204 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for JW Marriott Guanacaste Resort & Spa Costa Rica
See the most recent reviews
Rochester, Minnesota
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 3, 2012

Checked in last night, 1/2/12, having specifically reserved a room with two beds since I am traveling with my wife and two young kids. The room (#440, a deluxe ocean view) is very nice with a great view. Unfortunately, it has only one king bed. We were told they had no two-bed rooms available but would switch us to a... More

Was this review helpful? Yes 3
New York City, New York, USA
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 3, 2012

My friend and I (both 35 years old) stayed at the Jw Marriott from December 11-17th. Our travel from Liberia airport to the hotel was fine, easy to find (without a GPS). While the gravel roads were not a huge issue after the first two times to and fro the hotel, I would agree with previous reviewers about the potholes... More

Was this review helpful? Yes 1
Dallas, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 30, 2011

This hotel is absolutely amazing!! We were a little nervous considering it is a Marriot, but it is a first class operation! The food is average and the service is slow (this is how it is in town too). We thought the price for drinks were reasonable, about $10, it could be a lot worse. We went into town to... More

Was this review helpful? Yes 2
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for your short but fantastic review. We will be waiting for your next visit. I am sorry to hear that your daughter has car sick but the good news is that the government it will fix the road along this year. Kind regards; Melissa Barrantes Executive Assistant to the General Manager More

Encino, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 30, 2011

Went Here for my birthday and stayed here. It is behind Hacienda Pinilla near tamarindo and it is extremely safe and wonderful. We went to the beach club where surf break little Hawaii is and lunch was wonderful! The lobby bar is extremely romantic. We became friends with a few staff members who took us to other surf breaks in... More

Was this review helpful? Yes 2
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for sharing with all of us your wonderful experience during your stay with us. We are glad to know that you have a great time. We hope to be your host again in a near future. Kind regards; Melissa Barrantes Executive Assistant to the General Manager More

Southampton New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 30, 2011

Real time good time at this Hotel. Great and friendly staff. If you can speak some spanish that would be a big plus. Beach is beautiful although at low tide you have to go in the ocean to the right of the hotel to avoid those boulders in the water but it was fine. Because the hotel is isolated it... More

Was this review helpful? Yes 1
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for those two thumbs. We will keep working hard to be your number one. Kind regards; Melissa Barrantes Executive Assistant to the General Manager More

LL Washington
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 28, 2011

We stayed here with 2 teenage children from 12/18-24. Everything was great from the moment we stepped out of our car. The gentlemen that greeted us and carried our luggage to the room were so nice and friendly and asked about our stay each time we saw them. The entire pool area staff were extremely attentive and helpful and made... More

Was this review helpful? Yes
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest: Thank you for sharing all your experience during your stay with us. I am sorry to hear that you hurt your leg while you where at the beach, but like you said when is low tide is better to be careful or walk to the right to the next beach Langosta. Thanks for the tips that you are... More

Omaha, Nebraska
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 27, 2011

Our arrival to the hotel began with quickly having help to unload our luggage, a quick stop at front desk to check in, then help to our room. We had an upgrade to a ocean view room which was upgraded to an even better view due to a tv that wasn't working correctly. From that point on we couldn't have... More

Was this review helpful? Yes 2
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest, Thank you for your excellent review and for the feedback. We are going to share this comments with our concierge department to improve our services for future guests. We hope that you can come to visit us in a near future so you can keep enjoy our beautiful sunsets. Kind regards; Melissa Barrantes Executive Assistant to the General... More

Hilton Head, South Carolina
Top Contributor
64 reviews 64 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 26, 2011

No regrets and ready to return. I was a little apprehensive of the car rental for the hour and a half drive to the Coast, but would do it every year if I could. Pure of Life is one motto for Costa Rica and we certainly enjoyed the trip. To entice a 25 year old to travel with us is... More

Was this review helpful? Yes 1
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest: Thank you very much for share with all of us your experience during your visit in our resort. It sound like you really enjoy every day and that make us feel very happy. I recommend you if you really want to see a lot of turtles go to Ostional Beach in September or October since is when you... More

Chicago, IL
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 26, 2011

This is the most comfortable resort I have been to. The rooms are spacious and the bed is excellent. I agree that the doors do not keep the noise out, but there is very little foot traffic outside of the door. It seems like something that you should take for granted, getting a very cusioned lounge chair, made up with... More

Was this review helpful? Yes
GM_JWGuanacaste, Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Guest: Thank you for the feedback since it will help us to improve our services. I am glad to know that you and your son enjoy the activities. Next time you can tell your son try to surf in Playa Negra since is really good for that. And for you to go snorkeling I know San Juanillo beach but... More

Heredia, Costa Rica
Contributor
15 reviews 15 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 25, 2011

To whom it may concern, This is in regards to my recent stay at the JW Marriott Guanacaste Resort & Spa. On Friday December 23, 2011 I booked two nights at the resort in question. I informed the young lady I was traveling with a service animal. She stated that would not be a problem. But upon driving up to... More

Was this review helpful? Yes 4
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Mr.Leeds, Thank you for taking my phone call and express my apologies to this incident. Certainly our staff didn’t recognize your dog as a service one instead of a pet. I thank you again also for accepting my invitation to reconfirm you our services. Sincerely; Francisco Garcia General Manager More

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Additional Information about JW Marriott Guanacaste Resort & Spa Costa Rica

Also Known As:
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Santa Cruz
Marriott Santa Cruz
JW Marriott Guanacaste Resort & Spa Costa Rica
Address: Hacienda Pinilla, Santa Cruz, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Santa Cruz
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 hotels in Santa Cruz
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Guanacaste Resort & Spa Costa Rica 4.5*
Official Description (provided by the hotel):
Live a Costa Rican hacienda style resort experience, in a rustic luxury beach front property in Guanacaste, Costa Rica. This resort & Spa sits oceanfront on a secluded stretch of coastline near the Hacienda Pinilla Golf Course, south of Tamarindo. The property features the largest infinity pool in Central America, outdoor hot tubs, a fully equipped fitness center, biking and jogging trails, a Kids Club where children will be entertained with various activities while you relax in our Spa, ranked one of the top five Spas in Latin America by Spa Magazine. This Costa Rica resort offers 5 restaurants and two bars, enjoy a dinner right on the beach under the stars at Azul Grill, Asian Fusion cuisine in Tamarine, a genuine Guanacastecan style Steakhouse in Sabanero or relax at Nau Lounge and Bar while admiring a spectacular sunset. All rooms have balconies with garden, pool or ocean views. In-room amenities include LCD TVs with premium channels, soundproof windows, iPod docks and streaming speed Wi-Fi Internet access, blackout curtains, plush pillow-top mattresses, and fine linens, rich woods and marble bathtubs. The resort is surrounded by the splendors of Costa Rican nature; with a choice of 3 beaches, adjacent to an equestrian center, tennis courts, and an 18-hole golf course with a coastal layout designed by Mike Young, be sure to pause at the 15th hole overlooking the Pacific Ocean. Off-site activities like canopy tours, horseback riding and scuba diving can be arranged on site. The town of Tamarindo is just 5 miles away, where you will find restaurants, bars, and souvenirs in a "Pura Vida" laid back atmosphere. ... more   less 
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