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JW Marriott Guanacaste Resort & Spa Costa Rica

4.5 of 5
Hacienda Pinilla, Santa Cruz, Costa Rica
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Ranked #1 of 9 hotels in Santa Cruz
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899 reviews from our community

Traveler rating
    479
    231
    102
    60
    27
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Families
273
 
Couples
411
 
Solo
16
 
Business
56
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Buffalo
Top Contributor
60 reviews 60 reviews
16 hotel reviews
Reviews in 33 cities Reviews in 33 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 12, 2013

Beautiful beach, weather, pool and hotel, what a winning combination! We stayed here for 2 nights and wished we could have stayed longer. The staff , room and grounds were definitely 5 star. We loved everything about it. I especially enjoyed the balcony, with two comfy chairs and ottoman, a table and two chairs overlooking the pool. They even had... More

Was this review helpful? Yes
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
May 14, 2013

Dear Guest; Thank you for the 5 stars. Don’t worries about stay longer this time; our doors are always open for you and your family. Find Iguanas at the Hacienda is very common. I am glad this one didn’t bother you. We would be waiting for your next visit. Regards; Jesus Gonzalez General Manager More

Mission Viejo, California
Top Contributor
76 reviews 76 reviews
23 hotel reviews
Reviews in 39 cities Reviews in 39 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 9, 2013

My husband and I booked an ocean front room for 4 nights as part of our 2 week romantic couple get away throughout Costa Rica. My expectations of a JW luxury property were not met. Positives: beautiful property, rooms are gorgeous, nice pool, loved the Nao "lobby" bar which had some nice food options and sushi, service here was good... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

This is a beautiful hotel! It is somewhat secluded and you have to drive on a dirt road for a little ways to get there but if you are looking for a quiet, relaxing, beautiful, vacation destination then this is the place! We read reviews before we booked here and were somewhat hesitant about booking here with all the reviews... More

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
May 8, 2013

Dear Guest; Thank you for your wonderful comments about our Resort and service. Our Concierge has the information about the tides during the week, since usually the tide does rise at certain hours. I am glad you were able to walk along the beach and get to Lola’s, which is a popular spot in this area. Your safety is most... More

East Islip, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 6, 2013

I don't know why this hotel has so many negative reviews. It is a beautiful resort with very accommodating staff. The food and beverage are very good. The AC in the rooms was great. The pool and beach were great. Don't listen to anyone that says you can't swim in the ocean, there is an area with no rocks that... More

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GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
May 8, 2013

Dear Guest; We appreciate every single comment in regards to the hotel, it’s what helps us know what is working and what needs improvement. Thank you for your review, I am glad you got to relax during your vacation and swim in the ocean. Hope you visit us again in the future. Regards; Jesus Gonzalez General Manager More

Mantoloking, New Jersey
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 5, 2013

Stayed for 6 nights with kids. A long ride from Liberia airport. Efficient front office staff, quick check in. Rooms are spacious. Bed quality is standard JW. Large balcony. Had an ocean view room overlooking the pool. Wireless has decent speed, but not in all restaurants. Unpredictable turn down service - some days yes some days none. Room cleaning time... More

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
May 7, 2013

Dear Guest; I appreciate all your feedback since this is the only way we can know which areas we need to improve. I hope your kids have had a great time with us. Your rating on our Restaurants is low for us, so if it possible for you to let us know what exactly was wrong so we may correct... More

Boston, Massachusetts, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed May 4, 2013

This is a wonderful hotel in an absolute beautiful part of the world! This was one of our favorite vacations. The hotel has wonderful amenities, the service was awesome, the view is fantastic, and we really liked the layout of the hotel. From the ocean view suites, to the ocean side pool, to dinners on the beach, to laying in... More

Was this review helpful? Yes
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
May 7, 2013

Dear Guest; Beautiful, Favorite, wonderful, awesome and fantastic are words that mean a lot for us coming from our guests. Thank you! We truly appreciate your comments about your last stay at our Resort. Kind regards; Jesus Gonzalez General Manager More

Palm Beach, Florida
Top Contributor
66 reviews 66 reviews
51 hotel reviews
Reviews in 47 cities Reviews in 47 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed May 4, 2013

This is the first time I have ever driven down a dirt road and dodged cows to get to a JW Marriott. This place is hard to find in the dark (as in "this can't be right" but it is!) The hotel is beautiful, well maintained and a contrast to funky, dusty Tamarindo. If you don't want to run up... More

Was this review helpful? Yes 2
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
May 7, 2013

Dear Guest; Unfortunately not all the roads in Costa Rica, especially Guanacaste where we are located, are paved. Finding cows as well as other animals inside the Hacienda is fairly common, it’s part of the landscape. I regret you didn’t try to our Steak House since I am sure you would had liked it, but I am glad you and... More

Fishers, Indiana, United States
1 review
4 of 5 stars Reviewed May 2, 2013

We spent 7 days in Guanacaste, Costa Rica at the JWM. The food is very good. The dance instructor, Victor, is excellent. Great teacher of the Cha Cha Cha and Merengue. The service was pretty good. The pool is even better in person and the beach is very nice. We surfed in Tamarindo. The only negative is the road leading... More

Was this review helpful? Yes
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
May 7, 2013

Dear Guest; Yes! Victor is a great dancer. He can dance almost every dance that there is, so maybe for your next visit you may learn some other dances. Good to know that you really enjoy your time during your visit. Surfing and Dancing. Sincerely; Jesus Gonzalez General Manager More

vancouver
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 2, 2013

A large,well appointed resort, with spacious, attractive, well furnished rooms, with excellent airconditioning and panoramic ocean views from the "Oceanfront" room we had. They have not spared any expense in making this a 5 star property for Costa Rica. The staff ratio to guests is very high it seems as there are countless staff members everywhere on the property. The... More

Was this review helpful? Yes 3
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
May 7, 2013

Dear Guest; Reading your wonderful review I have to say that our readers would really appreciate all the information that you have described. We will take into account your insight regarding our staff, we have a continuous training program for all our staff so we may correct any situation. I apologize for the mistakes that occurred during your stay. I... More

Frisco, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 2, 2013

We enjoyed our stay at the JW Marriott Guanacaste. Our family traveled here in November last year (2012) and we had a great experience. My husband and I traveled back to the same area just a few months later with his company and stayed at another major hotel chain, and we were more impressed with the JW. We didn't realize... More

Was this review helpful? Yes
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review
May 7, 2013

Dear Guest; I am glad to hear that your experience with us was great and that you liked your room and our Steakhouse. Thank you for letting us know your comments. We hope you visit us again and that your daughters have the opportunity to visit our JW Adventure Kids Club. Kind regards; Jesus Gonzalez General Manager More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Very good(22)
  • Breakfast buffet(20)
  • Dirt road(17)
  • Hacienda Pinilla(16)
  • Steak house(12)
  • Rental car(11)
  • Very nice(9)
  • Ocean views(8)
  • Azul grill(7)
  • Lobby bar(6)

Additional Information about JW Marriott Guanacaste Resort & Spa Costa Rica

Address: Hacienda Pinilla, Santa Cruz, Costa Rica
Phone Number:
Region: Costa Rica > Province of Guanacaste > Santa Cruz
Amenities:
Beach Business Center Fitness Center Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Santa Cruz
#1 On the Beach Hotels in Santa Cruz
#1 Romantic Hotels in Santa Cruz
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Exclusive beachfront property, adjacent to a world class golf course, featuring the largest pool in Central America and one of the best Spas as rated by the Spa Magazine. At JW Marriott Guanacaste Resort & Spa you will discover traditional Costa Rican warmth with world class luxury. Fast being recognized as one of the most magnificent in Latin America, this resort is located on the country's northwestern pacific coast, just 5 Miles away from Tamarindo and with convenient International access thru Liberia International airport. We offer the comforts and luxuries in an environment that is richly and authentically Costa Rican, designed for a family vacation or a couple getaway. Our 310 guest rooms provide a private haven of luxurious comfort with rich woods and fine linens. The resort is peacefully surrounded by the splendors of Costa Rican nature; with a choice of 3 beaches, equestrian center, 18-hole golf course designed by Mike Young and world classes Spa…will surely make your stay one to remember. ... more   less 
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Also Known As:
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Santa Cruz
Marriott Santa Cruz
JW Marriott Guanacaste Resort & Spa Costa Rica

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JW Marriott Guanacaste Resort & Spa Costa Rica
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