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All 9 Santa Cruz hotels

JW Marriott Guanacaste Resort & Spa Costa Rica

4.5 of 5 Resort   |   Hacienda Pinilla, Santa Cruz, Costa Rica
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Ranked #1 of 9 hotels in Santa Cruz
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1,285 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (368)
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English first
Stavanger, Norway
Top Contributor
71 reviews 71 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Travelled for a wedding and had a wonderful stay here. The cost is very high, and so your expectations grow. The facilities outside are amazing, and the pool is out of this world. The staff is friendly, but with the high price, we were expecting a little bit more. Breakfast options are plentiful, and they have a smoothie bar for... More

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San Jose, Costa Rica
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Resort is beautiful but service is mediocre. People are not properly trained and not service oriented. Although this was a long weekend and resort is full, this service quality is bad since before the hotel filled up. Ate at all restaurants, suggestion is to eat someplace else. Towels, sheets are worn, more like Motel 6. Reported broken shower since check... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW via mobile

The Hotel is nice but for the Price their is better. Not sure if it is the season. But this hotel should always be excellent quality. 1) Rooms are nice but the air-condition are terrible. They sound like a 1980 AC. It is amazing they have not modernized them. Curiously we found several friends here and they said the same... More

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GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Lsain, I am glad to know that you have enjoy our treatments at the Spa. Is great to know that the Hotel, room and pool were to your liking. On the other hand I truly regret that other services were not completely satisfactory during your stay. We are taking corrective actions on the comments receive to improve our service.... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

First time in Costa Rica and the hospitality around CR and inside the resort is exceptionally good. I would visit again if I get the chance. CR is also a natural park all around wherever you go. The roads are very good for a drive around the country. So I recommend to rent a car and explore as much as... More

Was this review helpful? Yes 1
Sugar Land, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

I am a Marriott Gold member and these are my notes. Sun comes up around 5:25am and totally Dark around 6pm. Hotel charges 10% service fee on any food and drink and an additional 13% sales tax. Really adds up at check out if you are going to be there for a while. Make sure you go to the beach... More

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Boston, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The resort was isolated with it's own private beach and gorgeous winding pool. It was a bit of a hike from the airport. The beach was rocky, but a great view from the pool. We traveled to the beach nearby which was much better for playing in waves and catching some sun. They upgraded us for free into an ocean... More

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denver,co
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

As a long-time platinum member who has stayed at many Marriott properties around the world, we were quite disappointed with our stay in mid-June. The grounds are beautiful, and yes the property is remote, but that is common with 'luxury resorts' in Costa Rica. Maybe because we used points for our stay we were given older, worn-down rooms.They were clean... More

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GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Skibums, I am pleased to know that you like the property and that the service receive was pleasant. I also like sushi and me and my wife when we have the time at night, we go visit the NAO at seat at the terrace to admire beautiful nights. I would like to let you know that we are locate... More

Lancaster, PA
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful property, amazing pool, lovely rooms with large soaking tubs. The grounds are very well maintained. Beach access, nice for walking and looking for shells. Not a swimming beach though. You can take a shuttle to a beach not far away that is excellent for swimming. We were with a tour group and all of our meals were at the... More

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Norwalk, Connecticut
Top Contributor
84 reviews 84 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently my wife and I were considering booking a vacation at the JW Marriot Guanacaste. Friends of ours had stayed there last summer. We asked them how they liked it and their response was "It's perfect". So we booked our vacation and spent a week there beginning this July 6. We couldn't have been more pleased. The setting is idyllic.... More

Was this review helpful? Yes 2
New York City, New York
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a great stay in the JW Marriott. Would highly recommend. Was initially going between this hotel and the Westin but got a better deal during my dates of travel at the JW. To start off it is an 1.5 hours from Liberia Airport. A cab can range from $120-135. The hotel grounds are gorgeous and clean. The reception... More

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Additional Information about JW Marriott Guanacaste Resort & Spa Costa Rica

Address: Hacienda Pinilla, Santa Cruz, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Santa Cruz
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Guanacaste Resort & Spa Costa Rica 4.5*
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Also Known As:
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Santa Cruz
Marriott Santa Cruz

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Live an authentic Costa Rican experience in a luxury hacienda style resort in Guanacaste, Costa Rica. This resort & spa sits oceanfront on a secluded stretch of coastline minutes from the Hacienda Pinilla Golf Course and Tamarindo village. The JW Marriott Guanacaste is surrounded by the splendors of Costa Rican rich biodiversity; with a choice of 5 beaches, adjacent to an equestrian center, tennis courts, and an 18-hole golf course with a coastal layout. Off-site activities like canopy tours, horseback riding, white water rafting, kayaking, and ATV tours can be arranged on site. You can also arrange tours to nearby locations such as Arenal Volcano, Rincon de la Vieja Volcano and National Park or Guachipelin thermal hot springs. Enjoy surf beaches with excellent year-round waves and warm water, visit turtle nesting beaches or observe a great variety of wildlife. The property features the largest infinity pool in Central America, outdoor hot tubs, a fully equipped fitness center, biking and jogging trails and a Kids Club with professional care. You can also relax in our spa, ranked one of the top five Spas in Latin America by Spa Magazine. This resort offers 5 restaurants and two bars. Among these options enjoy a romantic dinner right on the beach at Azul Grill our beach front restaurant or visit Tamarine where you can enjoy Asian fusion cuisine. Indulge yourself with a genuine Guanacastecan style meal at Sabanero Steakhouse or relax and admire a spectacular sunset at Nau Lounge and Bar, while you enjoy hand crafted cocktails and a variety of Sushi. All rooms have balconies with garden, pool or ocean views. In-room amenities include LCD TVs, sound proof windows, iPod docks and streaming speed Wi-Fi Internet access, blackout curtains, plush pillow-top mattresses and fine linens, rich woods, and marble bathtubs. The village of Tamarindo is just 5 miles away, where you will find restaurants, bars, and souvenirs in a "Pura Vida" laid back atmosphere. ... more   less 
Number of rooms
310

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