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All 8 Santa Cruz hotels

JW Marriott Guanacaste Resort & Spa Costa Rica

4.5 of 5 Resort   |   Hacienda Pinilla, Santa Cruz, Costa Rica
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Ranked #1 of 8 hotels in Santa Cruz
A recent review
3 of 5 stars reviewed 1 week ago
Heat4213 Wilmington, Delaware
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1,305 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
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English first
Wilmington, Delaware
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This was the last stop on our honeymoon in Costa Rica. The hotel itself is beautiful, with an incredibly large pool, multiple restaurants on site, and a small private beach with an area where it felt relatively safe to swim. The people working at the hotel were great, but the services provided weren't always up to snuff. The price of... More

Was this review helpful? Yes 3
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Heat4213, Read at your review that you have liked the resort, pool, beach and that our staff was pleasant and great it means a lot for us. We have two specialty Restaurants which are Sabanero Steak House and Tamarine Restaurant. These two restaurants at this time of the year are open alternately during the week but if for some... More

Phuket, Thailand
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We just stayed at the resort for 6 nights for some 'chillax' time - we will do 4 further nights at Arenal volcano and at a coffee plantation for a more 'local' adventure experience (we put the Costa Rica tour together ourselves). We are Marriott Platinum Elite Rewards Members and own 2 weeks at MVCI at JW Marriott Phuket Beach... More

Was this review helpful? Yes 6
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Catherine M, Your advice and feedback are great thank you. Coming from you it means a lot since the most important for us are our guest and their loyalty. We will take consideration of them and I will review the schedules for the music at the different areas of the pool. We do give fresh towels and welcome drinks... More

Indianapolis, Indiana
Contributor
11 reviews 11 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

I will admit that the trip from San Jose airport to the JW was very tiring at 4.5 hours on roads that are not always good. If you can fly into Iberia, I would recommend it. Even though this hotel is a hike to get to, it is well worth it when you arrive. The hotel, pool and grounds are... More

Was this review helpful? Yes
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Slball, Your advice about the discount card is great for all our visitors. I am sure they really appreciate it. I am glad that you have enjoyed your trip and had fun with the different activities that are able to do in this area. At the same time I am pleased to know that you liked the resort and... More

Dallas, Texas
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Just finished a wonderful four day stay in a beautiful ocean front room (room 333). Resort is stunning and the pool and jacuzzis are amazing. The reason I gave this resort a 4 and not a 5 is that it is reminded me more of a Hawaii, Cabo type hotel. The resort is a type of place you would expect... More

Was this review helpful? Yes 2
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Andy S, Your review is fantastic. We appreciate your positive comments about our resort and services. It is great to know that you enjoyed your stay with us and that the whole experience in this country was A+ perfect. I am sure who read this review it would be grateful for your recommendation. Until next trip Andy S. We... More

San Diego, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Beware, this property feasts on guests running a shakedown scam with their "partner" operators. "Shuttle" into Tamarindo-$20 more than others, catamaran cruise-$200 more for 5, river cruise-$300 more.

Was this review helpful? Yes 2
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear FrequentTraveler560, We appreciate to let us know your concerns and comments through this review. I would like to let you know that the companies which provide different services to our guests as tours and transfers and rent a Car are not manage by us. These companies have all the permissions and insurance in order to provide these services to... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Just came back from a two-week trip in Costa Rica; we toured the country and ended with a four night stay at JW Marriott Guanacaste. Nice hotel, friendly staff, beach a little small and rocky, but the 82-85 degree water helps forget it. Beautiful pool and surroundings. Only downside was our rooms facing the service entry (rooms 508 & 509).... More

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Baudouin123, The temperatures of the water at the ocean are soo nice right? I am glad you have enjoy it that. The different hallways that our guest use to go to their room are not consider views since are only transit areas. Each room of our resort have different views from their balconies. We have garden view, pool view,... More

2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed 1 night on our way to Nosara and wished we had booked longer. Incredible views and extremely nice employees. The beach was very nice at low tide to walk along and search in the tide pools. The swimming pool is the largest in Costa Rica. When we arrived a summer storm was just starting. That was the loudest... More

Was this review helpful? Yes
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Don’t worry Jonathan A next time you can stay longer, we always will be here for you. We hope the opportunity to welcome you back soon. I also hope that you have enjoyed Nosara and Guiones Beach which is very nice for surfing. I truly appreciate your time sharing your experience at our resort. Kind regards, Jesus Gonzalez General Manager More

Texas
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed two nights on Caravan trip. Lovely, HUGE pool, nice rooms, really nice buffet, but dining room supervisor pretty snooty and condescending. He should find another job. The rooms are spacious, the bathrooms the fanciest I have ever seen. Two of the three elevators did not work, but we were on third floor so not so bad. Nice business center,... More

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

WOW Thank you for this great review Dear JoeSchalambe! I am pleased to know that you have enjoyed your stay at our resort. I regret you were not able to see the monkeys since is very common to see them sometimes very early in the morning or late afternoon. It is gratifying to hear that you have encountered everything you... More

Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This trip has been amazing....However, if you are ok with sitting by a secluded pool and very rocky beach with nothing else to do....this hotel is for you. It takes over 20 minutes just to get off the property. Think there are ALOT better accommodations for the price of the Marriott. We loved the town of Tamarindo, the beaches, numerous... More

Was this review helpful? Yes
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Nathalie S, I am pleased to know that you have enjoyed your trip in Costa Rica, however I regret that our resort did not meet your expectations. We are 20 minutes away from Tamarindo and we have a shuttle service at different ours to go to town for shopping, to visit different restaurants or the beautiful beach. We also... More

Top Contributor
52 reviews 52 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here 2 nights as part of our Caravan Tour. Wow - spectacular. This property was beautiful. The location is great. The pool was so nice and peaceful. Right next to the ocean. 2 out of 6 rooms in our family did not have hot water - but that is the only negative thing about the hotel. We could... More

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear glmorgan, Saying that you would come back it fill us of satisfaction. Thank you for your fantastic comments. I am pleased you liked the room and pool. I hope you enjoyed the food also. Kindest regards, Jesus Gonzalez General Manager More

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Additional Information about JW Marriott Guanacaste Resort & Spa Costa Rica

Address: Hacienda Pinilla, Santa Cruz, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Santa Cruz
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Guanacaste Resort & Spa Costa Rica 4.5*
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Also Known As:
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Santa Cruz
Marriott Santa Cruz

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Official Description (provided by the hotel)
Live an authentic Costa Rican experience in a luxury hacienda style resort in Guanacaste, Costa Rica. This resort & spa sits oceanfront on a secluded stretch of coastline minutes from the Hacienda Pinilla Golf Course and Tamarindo village. The JW Marriott Guanacaste is surrounded by the splendors of Costa Rican rich biodiversity; with a choice of 5 beaches, adjacent to an equestrian center, tennis courts, and an 18-hole golf course with a coastal layout. Off-site activities like canopy tours, horseback riding, white water rafting, kayaking, and ATV tours can be arranged on site. You can also arrange tours to nearby locations such as Arenal Volcano, Rincon de la Vieja Volcano and National Park or Guachipelin thermal hot springs. Enjoy surf beaches with excellent year-round waves and warm water, visit turtle nesting beaches or observe a great variety of wildlife. The property features the largest infinity pool in Central America, outdoor hot tubs, a fully equipped fitness center, biking and jogging trails and a Kids Club with professional care. You can also relax in our spa, ranked one of the top five Spas in Latin America by Spa Magazine. This resort offers 5 restaurants and two bars. Among these options enjoy a romantic dinner right on the beach at Azul Grill our beach front restaurant or visit Tamarine where you can enjoy Asian fusion cuisine. Indulge yourself with a genuine Guanacastecan style meal at Sabanero Steakhouse or relax and admire a spectacular sunset at Nau Lounge and Bar, while you enjoy hand crafted cocktails and a variety of Sushi. All rooms have balconies with garden, pool or ocean views. In-room amenities include LCD TVs, sound proof windows, iPod docks and streaming speed Wi-Fi Internet access, blackout curtains, plush pillow-top mattresses and fine linens, rich woods, and marble bathtubs. The village of Tamarindo is just 5 miles away, where you will find restaurants, bars, and souvenirs in a "Pura Vida" laid back atmosphere. ... more   less 
Number of rooms
310

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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