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All 8 Santa Cruz hotels

JW Marriott Guanacaste Resort & Spa Costa Rica

4.5 of 5 Resort   |   Hacienda Pinilla, Santa Cruz, Costa Rica
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Ranked #1 of 8 hotels in Santa Cruz
A recent review
4 of 5 stars reviewed 4 days ago
Baudouin123 New York City, New York
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1,299 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
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English first
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

Beware, this property feasts on guests running a shakedown scam with their "partner" operators. "Shuttle" into Tamarindo-$20 more than others, catamaran cruise-$200 more for 5, river cruise-$300 more.

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear FrequentTraveler560, We appreciate to let us know your concerns and comments through this review. I would like to let you know that the companies which provide different services to our guests as tours and transfers and rent a Car are not manage by us. These companies have all the permissions and insurance in order to provide these services to... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Just came back from a two-week trip in Costa Rica; we toured the country and ended with a four night stay at JW Marriott Guanacaste. Nice hotel, friendly staff, beach a little small and rocky, but the 82-85 degree water helps forget it. Beautiful pool and surroundings. Only downside was our rooms facing the service entry (rooms 508 & 509).... More

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed 1 night on our way to Nosara and wished we had booked longer. Incredible views and extremely nice employees. The beach was very nice at low tide to walk along and search in the tide pools. The swimming pool is the largest in Costa Rica. When we arrived a summer storm was just starting. That was the loudest... More

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GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Don’t worry Jonathan A next time you can stay longer, we always will be here for you. We hope the opportunity to welcome you back soon. I also hope that you have enjoyed Nosara and Guiones Beach which is very nice for surfing. I truly appreciate your time sharing your experience at our resort. Kind regards, Jesus Gonzalez General Manager More

Texas
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed two nights on Caravan trip. Lovely, HUGE pool, nice rooms, really nice buffet, but dining room supervisor pretty snooty and condescending. He should find another job. The rooms are spacious, the bathrooms the fanciest I have ever seen. Two of the three elevators did not work, but we were on third floor so not so bad. Nice business center,... More

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

WOW Thank you for this great review Dear JoeSchalambe! I am pleased to know that you have enjoyed your stay at our resort. I regret you were not able to see the monkeys since is very common to see them sometimes very early in the morning or late afternoon. It is gratifying to hear that you have encountered everything you... More

Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This trip has been amazing....However, if you are ok with sitting by a secluded pool and very rocky beach with nothing else to do....this hotel is for you. It takes over 20 minutes just to get off the property. Think there are ALOT better accommodations for the price of the Marriott. We loved the town of Tamarindo, the beaches, numerous... More

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GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Nathalie S, I am pleased to know that you have enjoyed your trip in Costa Rica, however I regret that our resort did not meet your expectations. We are 20 minutes away from Tamarindo and we have a shuttle service at different ours to go to town for shopping, to visit different restaurants or the beautiful beach. We also... More

Senior Contributor
45 reviews 45 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here 2 nights as part of our Caravan Tour. Wow - spectacular. This property was beautiful. The location is great. The pool was so nice and peaceful. Right next to the ocean. 2 out of 6 rooms in our family did not have hot water - but that is the only negative thing about the hotel. We could... More

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear glmorgan, Saying that you would come back it fill us of satisfaction. Thank you for your fantastic comments. I am pleased you liked the room and pool. I hope you enjoyed the food also. Kindest regards, Jesus Gonzalez General Manager More

Schofield
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 1 week ago

Don't let the remote location of this hotel scare you. It is quite a distance from anything. This really isn't a big deal because it basically has everything you need. Yes, the prices are high for food and drinks, but that could be expected because of the captive audience. The rooms are huge and have decks with awesome views and... More

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GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Thank you Tknopf for your Great Review! I hope that you and the rest of your group have enjoyed the stay at our resort. It is very difficult to prevent the crabs fall into the pool. We clean the pool every night but at this time we have a lot of them. I hope you did not have lost during... More

Tampa, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We were originally a little nervous about traveling to Costa Rica in August since it's the month before the real rainy season begins but it worked out beautifully. We were able to use some Marriott points. Additionally, our group (2 families) was upgraded to great ocean view rooms because they were not at full occupancy, being a less busy tourism... More

Was this review helpful? Yes
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear TampaTravelers2011, I am glad you have enjoyed your room and that your kids had fun doing surf in tamarind and swimming in our pool. The most important for us is that all our guest feel comfortable, relax, have fun and feel that we take care of them like at home. I hope that you have encounter all this during... More

Alpharetta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

We just returned from 5 days at this beautiful property. The resort and its staff could not be better. The property is beautiful and right on the beach. Amazing pool with tons to do in the area. Our room overlooked the ocean and pool...so beautiful to sit on the lanai and sip wine at sunset. Housekeeping was impeccable each and... More

Was this review helpful? Yes
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Slone_rangers1234, You receive what you deserve for been our guest. We look for your stay been relax and tranquil. Thank you for having chosen our resort for your vacations. We hope to have the pleasure to serve you again. Thank you for such a wonderful review. Kindest regards, Jesus Gonzalez General Manager More

Lewisville, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I travelled to the JW Marriott Gaunacaste CR to celebrate our 33rd wedding anniversary. We had never been to Costa Rica and were excited to visit and explore. We arrived after about a 1 hour drive from Liberia airport and were greeted enthusiastically. The reception desk was manned by Yizzar and he made everything about checking in... More

Was this review helpful? Yes 1
GM_JWGuanacaste, General Manager at JW Marriott Guanacaste Resort & Spa Costa Rica, responded to this review

Dear Chuckoh, Great Espanol! Next time we can help you to learn more. Thank you for let us know how wonderful time you have during your stay with us. We have address your comments to Luis Andres, Vladimir and Jonathan and they were grateful with you for remember their names and mention in your review. We will be more than... More

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Additional Information about JW Marriott Guanacaste Resort & Spa Costa Rica

Address: Hacienda Pinilla, Santa Cruz, Costa Rica
Phone Number:
Location: Costa Rica > Province of Guanacaste > Santa Cruz
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Guanacaste Resort & Spa Costa Rica 4.5*
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Also Known As:
Jw Marriott Guanacaste Resort & Spa Costa Rica Hotel Santa Cruz
Jw Marriott Guanacaste Resort And Spa Costa Rica
Jw Marriott Santa Cruz
Marriott Santa Cruz

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Hotel Class
Official Description (provided by the hotel)
Live an authentic Costa Rican experience in a luxury hacienda style resort in Guanacaste, Costa Rica. This resort & spa sits oceanfront on a secluded stretch of coastline minutes from the Hacienda Pinilla Golf Course and Tamarindo village. The JW Marriott Guanacaste is surrounded by the splendors of Costa Rican rich biodiversity; with a choice of 5 beaches, adjacent to an equestrian center, tennis courts, and an 18-hole golf course with a coastal layout. Off-site activities like canopy tours, horseback riding, white water rafting, kayaking, and ATV tours can be arranged on site. You can also arrange tours to nearby locations such as Arenal Volcano, Rincon de la Vieja Volcano and National Park or Guachipelin thermal hot springs. Enjoy surf beaches with excellent year-round waves and warm water, visit turtle nesting beaches or observe a great variety of wildlife. The property features the largest infinity pool in Central America, outdoor hot tubs, a fully equipped fitness center, biking and jogging trails and a Kids Club with professional care. You can also relax in our spa, ranked one of the top five Spas in Latin America by Spa Magazine. This resort offers 5 restaurants and two bars. Among these options enjoy a romantic dinner right on the beach at Azul Grill our beach front restaurant or visit Tamarine where you can enjoy Asian fusion cuisine. Indulge yourself with a genuine Guanacastecan style meal at Sabanero Steakhouse or relax and admire a spectacular sunset at Nau Lounge and Bar, while you enjoy hand crafted cocktails and a variety of Sushi. All rooms have balconies with garden, pool or ocean views. In-room amenities include LCD TVs, sound proof windows, iPod docks and streaming speed Wi-Fi Internet access, blackout curtains, plush pillow-top mattresses and fine linens, rich woods, and marble bathtubs. The village of Tamarindo is just 5 miles away, where you will find restaurants, bars, and souvenirs in a "Pura Vida" laid back atmosphere. ... more   less 
Number of rooms
310

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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