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The Springs Resort and Spa

Travelers' Choice award winner
5.0 of 5
Hotel website
Near Montana de Fuego, Arenal Volcano National Park, Costa Rica
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1 room 1 adult
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The Springs Resort and Spa
The Springs Resort and Spa
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1,850 Reviews from our TripAdvisor Community

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There are newer reviews for The Springs Resort and Spa
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Regina, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 11, 2014 via mobile

This resort is very beautiful! The hot springs are kept so nice. The view was spectacular and the staff were very welcoming and extremely helpful in everything. I would recommend this place to everyone!

Helpful?
2 Thank Joy L
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear Joy L, Thank you for your great recommendation and kind feedback. Our staff strives to provide each and every guest with the best possible service. I am happy to hear we were able to create a memorable experience for you. Please do not hesitate to contact us directly if you need help booking your next stay. From all of... More 

San Jose, Costa Rica
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed March 10, 2014 via mobile

My husband and I stayed at the springs for our wedding anniversary and absolutely loved it! We stayed in one of the town houses and words cannot begin to describe how stunning the room was. We had a spot on view of the Arenal volcano which really added to the rainforest appeal:) The staff was very welcoming and kind, they... More 

Helpful?
2 Thank Andrea C
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear Andrea C Congratulations on your anniversary! Thank you for choosing to celebrate this great occasion with us! We appreciate your feedback. Our staff strives to provide each and every guest with the best possible service. We truly believe Club Rio Outdoor Center is a special part of our resort and we are glad you were able to enjoy your... More 

Sharm El Sheikh, Egypt
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 10, 2014

Some friends of ours were travelling through Costa Rica and an opportunity presented itself for us to meet up with them in the Arenal / La Fortuna area so we took the 3½ hour drive from the Central Pacific coast to meet them. We stayed overnight and over the two days we took the opportunity to visit the hot springs.... More 

Helpful?
3 Thank TMSEgypt
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear TMSEgypt, Thank you for your recent visit as a day pass guest! We appreciate your feedback. Our staff strives to provide each and every guest with the best possible service. I would like to especially thank you for all of the kind comments about our Club Rio Outdoor Center. I will be sure to congratulate Jorge on a job... More 

Victoria, British Colombia
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed March 10, 2014

This was one of my favorite trips to a hotel. The grounds are marvelous and our room (319) had a phenomenal view of the volcano. The room was gorgeous, very large and decorated nicely. The staff was all very very nice. I have nothing seen such nice staff before. They were all helpful. They even knew our names. They even... More 

Helpful?
2 Thank highper
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear highper, Thank you for your feedback. I am happy to hear you enjoyed your accommodations and all of the other amenities we offer! Your nice comments about our food and cleanliness are greatly appreciated. I hope that we were able to make your friends anniversary unforgettable. From all of us here at the The Springs Resort and Spa, we... More 

Northville, Michigan
Level Contributor
474 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
5 of 5 stars Reviewed March 10, 2014

Most important thing for you to know is, if you can get a reservation, BOOK HERE! Still new and immaculately maintained this facility provides everything you need for both relaxation as well as activities. Communications from initial booking through departure were exceptional and thorough. The drive there (from San Jose can take 2-3 hours, depending on traffic) takes you through... More 

Helpful?
4 Thank Jayhawk17
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear JayHawk17, Congratulations on your anniversary and thank you for your kind and genuine comments about your recent stay. Our staff strives to provide each and every guest with flawless service and a memorable vacation experience. I will be sure to share your wonderful comments with each of the staff members you mentioned. I am happy to hear you enjoyed... More 

Bowie, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 9, 2014

This resort was absolutely amazing. The rooms have the most spectacular views facing the Volcano. The multiple Hot Springs and pools were so relaxing. The Spa was beautiful and the staff were so wonderful.

Helpful?
1 Thank Dana N
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear Dana N, Thank you for your review about your recent stay with us. We hope your stay was a highlight of your vacation. Please do not hesitate to contact us directly to book your next stay! From all of us here at the The Springs Resort and Spa, we appreciate your business and hope to see you back for... More 

Ottawa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 9, 2014

We spent 5 nights at the Springs in January 2013 in a two bedroom suite; we were travelling with good friends. Initially, I had agreed to spend a few nights at the Springs because of its location though all the while thinking that I would miss the beach. As well, I was concerned that it might be too quiet, not... More 

Helpful?
4 Thank arobert01
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear Arobert01, Thank you for your thoughtful review! I am happy to hear we were able to exceed your expectations about our resort and its location. It is an honor to be compared to other great properties and know we were able to provide you with an amazing experience. Our staff aims to provide the best possible service to each... More 

New York City, New York, USA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 8, 2014

The hotel is nice but I would not consider it luxury. If you are thinking 5 staff quality and service this is not the place. More of and adult Disney or camp. The staff is fine but do not go out of there way to make you feel special or pampered. Towels and paper cups are left throughout the property... More 

Helpful?
3 Thank VVacation2013
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear VVacation2013, I would like to personally apologize that your expectations of our resort were not met on your recent visit. Our staff strives to provide top notch service for each and every one of our guests. Our maintenance crew currently works 24 hours to ensure our property remains spotless. I am saddened to hear we did not meet our... More 

Monterey, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 8, 2014

The grounds are beautiful. The staff/service at the restaurant are not. We did not sleep here but rather opted to pay for the pools and dinner package at $86.00 a person (including $5.00 locker fee). If u come here u are better off just paying for the "hot springs" access and forget about dinner. The hostess (1st impression) was aloof.... More 

Helpful?
2 Thank travelhereandthere0
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear Travelhereandthere0, I wanted to take this opportunity to personally apologize for not meeting your expectations. Please know that we strive to deliver flawless service and unforgettable experiences to our guests. I am saddened that we did not meet our goal during your visit. I can assure you that your experience was out of the ordinary, and will not happen... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 7, 2014 via mobile

Awesome food at every meal, glorious hot springs, beautiful and luxurious rooms; our's overlooked the Arenal volcano. The flowers and trees are outstanding ( as is the horrifically bumpy road to the resort). The spa was lovely, and offers many treatments. Only complaint: Too many stairs! You even had to take stairs to the elevators.

Helpful?
Thank Helenei
Melanie M, Manager at The Springs Resort and Spa, responded to this review

Dear Helenei, Thank you for your great comments about our food, hot springs, rooms, spa, and overall property. We appreciate your feedback. I would like to mention that our property is continually improving, and we hope to be more accessible in the near future - not only the road but reducing the number of stairs between the guest rooms and... More 

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