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Casa Luna Hotel & Spa

Certificate of Excellence
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La Fortuna Waterfall // Catarata Rio Fortuna | 1 km south and 1.6 km west from La Fortuna Church., La Fortuna de San Carlos, Arenal Volcano National Park 4417-53, Costa Rica
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25% off room rate
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Casa Luna Hotel & Spa
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667 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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Zwickau, Germany
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed today NEW

The Hotel is close to the volcano Arenal with a beautiful view. My wife and I stayed there for our honeymoon and all I can say is that we where amazed!! Areal, views, SPA's, room and service all where perfect. The staff makes us feel like home :) Thanks to Casa Luna for makeing that trip unforgettable to us. Danny... More 

Review collected in partnership with this hotel

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Buford, Georgia
4 of 5 stars Reviewed 2 days ago NEW

We enjoyed our stay at this pretty hotel. The staff were so friendly and kind. They remembered our names, which is so unusual. The food was good as well. There was always a shuttle waiting for our activities, the drivers were on time. We would stay again if in the area.

Was this review helpful? Yes
Washington DC, District of Columbia
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

This was not a nice hotel in any stretch of the imagination, and in fact I'd claim the photos are decieving. The room smelled like mold and was not fully clean; there were finger nail clippings left over from the last guest on the bedside table. GROSS. The hot tub was Luke warm with no jet pressure, and at night... More 

Was this review helpful? Yes
Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, We strongly appreciate your feedback and would like to offer our sincerest apology for any inconvenience you may have had. We would like to point out that the room smell is because of the rain and our hotel is located in the rainforest, we use an extractor and air freshener in the rooms when our guests request it,... More 

Las Vegas, Nevada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our hotel stay was included in a Groupon we purchased. The last three days of our trip were spent here, and we were so glad for it. Rooms: We were so happy with the beauty and elegance of this property. The villas are Spanish style with tile floors, tall ceilings, and lovely balconies and patios. Rooms were very clean and... More 

Was this review helpful? Yes 1
Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, I would like to thank you for taking the time to review us on TripAdvisor . You have shared nice comments about your stay and we are so much happy and proud. We appreciate your comment about our customer service because we strive for excellence and superior customer service and I'm so pleased to hear that our staff... More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW

the rooms were GORGEOUS! the staff was sweet, the views were breathtaking. It is literally like a little oasis - there's a pool with a bar, 4 heated hot tubs, a spa (it's walls are the outside trees - an open spa room!), delicious food at the only restaurant on the premises. All around, the best little stay we could... More 

Review collected in partnership with this hotel

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Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, It is very exciting to read a comment like this one. We feel very honored to read that you compared our hotel with a Paradise or a little oasis. We are also delighted to hear that Casa Luna Hotel was your best little stay you could have had in Costa Rica. We look forward to see you back... More 

Columbus, Mississippi
1 review
5 of 5 stars Reviewed 1 week ago

The best value for the cost. My husband and I were pleasantly surprised! It was clean, safe, had wonderful food, and phenomenal service! I highly recommend it. The beds were not the most comfortable, however, for the cost, it was overall a great experience.

Review collected in partnership with this hotel

Was this review helpful? Yes
Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, We enjoyed so much by reading your wonderful comment. We could not be happier to read of how pleased you were during your stay in Casa Luna. You are sharing amazing words to describe the experience you had and that make us feel so much proud. We would also like to express our gratitude for your recommendation of... More 

Aurora, Colorado
1 review
5 of 5 stars Reviewed 1 week ago

Responsive staff, quiet AC, comfortable rooms. What could be better? Loved watching the hummingbirds from the balcony. The menu could have been more diverse but I found this to be the same at all of the places we ate so maybe that is their standard. The food was very good and plenty of it.

Review collected in partnership with this hotel

Was this review helpful? Yes
Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing your experience at Casa Luna. I am so glad to read that you could enjoy the nature from the balcony. It is very rewarding to hear that you felt comfortable in your room and that our staff contributed to ensure a memorable time. We are thankful for the suggestion you have made in regards... More 

Pittsburgh, Pennsylvania
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

great food, nice rooms, good service, and perfect location! surrounded by the rainforest as you hang out in the pool. Laid back atmosphere. Rooms were large and had a fridge, staff was helpful with restaurant recommendations. I'd stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes
Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, We are pleased to read your great positive feedback. Thank you for commenting the details of your stay, we are more than happy to know that you liked the hotel from the location to the staff service. It sounds like we reached your expectations and it was a pleasure. We are thrilled to know you would like to... More 

Las Vegas, Nevada
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was excellent! The grounds were absolutely beautiful. We enjoyed all the wild life and the little walking trail down to the river. The staff was amazing, very friendly and helpful. Rooms were clean and good size. The breakfast was very good with a great selection. Lunches and dinners were a little pricey but still good. We really enjoyed... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing your stay with us. We appreciate your kind comments in regards to our gardens, staff service, the food at the restaurant and the room accomodation. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve. We are looking... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked Casa Luna in July 2014. ....we arrived and they told us they don't have rooms for all our nights and they are moved us to a cheap hotel way out of time.....the staff is rude and unhelpful.... Don't bother with this place....there is nothing worse than accepting bookings and then not honouring them particularly when our credit card... More 

Was this review helpful? Yes
Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Thanks for your comments, We take pretty serious when our clients let us know good and not so good impressions from our property. Concerning this misunderstanding, first and foremost, we do strive to meet all of our guests’ needs. When we have had any unexpected situation with a room in our hotel, we have never used a lower hotel category... More 

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