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Casa Luna Hotel & Spa

La Fortuna Waterfall // Catarata Rio Fortuna | 1 km south and 1.6 km west from La Fortuna Church., La Fortuna de San Carlos, Arenal Volcano National Park 4417-53, Costa Rica
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Casa Luna Hotel & Spa
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Casa Luna Hotel & Spa
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614 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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cincinnati
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The resort is of the eco-tourist type, so the rooms are not over-the-top, and are rather sparsely furnished. Still, they are comfortable and clean, and the grounds are like a botanical garden. We slept like babies, with our windows and (2nd floor balcony) doors open every night!!! Each morning we awoke to singing birds and fragrant flowers. The pool is... More 

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Altamont, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My first impression of Casa Luna was a profusion of tropical flowers and the lovely sounds of birds singing. Yes, the birds do wake you in the morning, but it is a charming wake-up. The grounds are beautifully landscaped by Otto, and I highly recommend the nocturnal tour to Otto's own lovely property to look for frogs and other nightlife... More 

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Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, Thank you for spending some valuable time reviewing us. We are pleased to hear that you enjoyed our gardens and it's beauty, the nature around the property is one of our most popular attractions. We appreciate you taking the time to share some positive feedback and your recommendation. We feel honored. We look forward to see you back... More 

Luton
Top Contributor
106 reviews 106 reviews
19 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 1 week ago

The whole place is incredibly clean and well kept. The pool area is beautiful. They provide separate towels for the pool and for the room. The staff were so helpful and friendly. The food was excellent. Spa treatments were excellent. The only very minor grumble is that the jacuzzis weren't working. But seriously it's brilliant. Stay here.

Was this review helpful? Yes 1
Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, We would like to thank you for taking the time to review us on TripAdvisor and sharing your experiences with us. We are very glad to hear that you felt comfortable while staying with us. We do hope that you will come soon to try the jacuzzis, those are already working! Thank you for choosing to stay with... More 

Los Angeles, California
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked Casa Luna two days before arriving for three nights. I called the morning of arrival to see if I could get a 2nd floor room, but was told the first night they only had a first floor room. When I arrived, Carol had arranged for a second floor room due to an early check out. That was great,... More 

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Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, Thank you so much for your review and kind words. We are so happy happy to hear that this was your second time in Casa Luna, we hope you have many more. In regards to the service, we are so glad to hear that you had a pleasant encounter with our front desk attendant, in this case Carol.... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I stayed for 4 nights at the Casa Luna in March and had a brilliant time. We were lucky enough to have clear views of Arenal Volcano every day from our balcony and I would definitely recommend getting one of the second floor rooms if you can. The rooms were clean and comfortable, not exactly 5 star... More 

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Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, We are pleased to hear how happy you were with your stay. We are also glad to see you have found the property as a beautiful setting to enjoy the volcano view. Thank you for letting us know your opinion about the food at the restaurant, we love to read that it was great for you and the... More 

Sarasota, Florida, United States
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited two main places on our 11 day trip to Costa Rica - Montezuma to visit our girls and La Fortuna to see a different part of the country. We stopped overnight at Jaco' on the way from San Jose to Montezuma because it's hard to get there in one day and likewise in San Jose on our return... More 

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Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, Thanks for your comments, we appreciate your kind opinion. We are happy to know that you enjoyed your stay with us. It is very rewarding to hear that our staff members strive to offer good accommodation for our guests. We feel very proud to read that we are for you the nicest of the 4 hotels you stayed... More 

Amsterdam
Top Contributor
66 reviews 66 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed as a family with teens for 3 nights. The hotel rooms were clean and comfortable enough, but it's not a 5 star hotel, so don't expect that. The bathrooms are small and the showers are basic. The service at the front desk and restaurants was very friendly, helpful, attentive and eager to please. The locations of the rooms... More 

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Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing your experience at Casa Luna, our main goal is to make your trip unforgettable and very pleasant. We are so glad to read that our staff was attentive and treated you with great hospitality. We strive for excellence and superior customer service and I'm so pleased to hear that our staff provided that for... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My boyfriend and I visited Costa Rica last week and the Arenal Volcano was our first stop (about a 3 hour drive from San Jose). The front desk was friendly. 2welcome drinks as we were checking in. They have a variety of activities you can book with them (we wish we knew that, we stopped at a travel agent on... More 

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Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, Thank you for choosing Casa Luna Hotel & Spa. We enjoyed to read your kind comment about the hotel. We appreciate all the positive feedback you give us and we also are happy to read that you have enjoyed your stay and the different activities in the area. We are grateful for recommend us and we hope we... More 

Mansfield, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband and I just stayed at Casa Luna for 3 nights, and it was a wonderful experience. From the get-go, the staff at the front desk were extremely helpful, and explained the area and the hotel amenities very well. They even greeted us each with a drink, which was a nice added touch. We were thrilled that our room... More 

Was this review helpful? Yes 1
Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, We would like to thank you for taking the time to review us on TripAdvisor and sharing your Great Experience here. I was very pleased to read your review and hear that you were happy with your stay. We loved to read that you had a comfortable stay. Also, we want you to know how happy we are... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Staff were completely lovely and very attentive but the whole place lacks atmosphere, the bar and restaurant are empty & depressing and we checked out a day early. We found the rooms damp and cell like - showers especially. Of course the view is the reason for visit but there are better venues, we wouldn't dream of returning. On that... More 

Was this review helpful? Yes
Paul V, Director de Relaciones con Clientes at Casa Luna Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experiences with us. We strongly appreciate your feedback and would like to offer our sincerest apology for any inconvenience you may have been caused, , we wish there were something we could do in order to change that. . I also apologize for the guests staying next to you... More 

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