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Hotel Magic Mountain

La Fortuna Rd., La Fortuna de San Carlos, Arenal Volcano National Park 00000, Costa Rica
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524 Reviews from our TripAdvisor Community

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Traveler rating
    229
    217
    58
    13
    7
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125
239
11
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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    (524)
  • Mar-May only
    (182)
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    (153)
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    (79)
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There are newer reviews for Hotel Magic Mountain
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Cumming, Georgia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 11, 2013

The hotel is beautiful, the restaurant has delicious food, but the best thing about this hotel is their reception desk staff. My husband and I were at this hotel a week ago and my husband experienced a medical emergency. The staff could not have been more accommodating. We had to cut our vacation short because of this emergency. The reception... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review

Dear Carlene. Hotel Magic Mountain appreciate your visit. Thank you so much for this comment. Every time that the personal in front desk look their names on one comment, they feel so happy to know that one of our clients left the hotel grateful. Our service is not just provide everything our clients need, our service goes much farther. We... More 

2 reviews
5 of 5 stars Reviewed August 7, 2013

Hotel Magic Mountain was a really nice hotel located on the outskirts of town with a fantastic view of the volcano. The staff was very nice and everyone was very helpful. The buffet breakfast was included at the hotel restaurant and was very good. Parking was very safe which was a big plus.

Review collected in partnership with this hotel

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Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review

Dear customer. Hotel Magic Mountain appreciate your visit. Thank you so much for your comment. We are glad to know that we meet your expectations. Thank you for mention the good things we offer and that define us. Every recomendation is like gold for us and one of the reason we work for it. Magic Mountain doors are open for... More 

Watkinsville, Georgia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 6, 2013

Hotel Magic Mountain was a great place to start our family vacation. Stayed three nights and were pleasantly suprised. Located close to town, beautiful view of the volcano, place seemed fairly new, beautiful grounds, friendly staff, safe atmosphere, great value and breakfast was included. I would definitely stay here again and highly recommend it to others - you will not... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review

Dear customer. Hotel Magic Mountain appreciate your visit. Thank you so much for your comment. We are glad to know that we meet your expectations and of course we are happy to know that you will recomend us. Thank you for mentioned all the good things we offer for our clients. The staff works hard every day to improve and... More 

1 review
4 of 5 stars Reviewed August 5, 2013

Front office great and helpful. I had a great time at the bar and the girl in charge of the bar at the pool gave us really great service. My husband and I had a great time and experience. I got a great view of the volcano.

Was this review helpful? Yes
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review

Dear Customer. Hotel Magic Mountain appreciate your visit. Thank you so much for your comment and for mention the good things we offer. The staff works hard every day to give the best service to our clients. Thank you in advance for all your recomendations. The doors of Magic Mountain are open for your next visit. Best Regards More 

1 review
4 of 5 stars Reviewed August 4, 2013

A nicer Best Western. Great views of the volcano. We had a junior suite that had a hot tub with gorgeous view of the mountain. However, the hot tub was not filled nor was it even in working conditions. So basically we paid more for a normal room. Room was clean and spacious. Bathroom had a lack of hooks, so... More 

Was this review helpful? Yes
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review

Dear Customer. Hotel Magic Mountain appreciate your visit. Your comment are very important for us, because remind us that we need to improve in some details to be best. We are working in the things you mentioned. Thank you for remark the good things we offer and thank you for your recomendations. The Magic Mountain doors are open for your... More 

Boynton Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 4, 2013

I took my 20 yr. old son for 6 nights in Costa Rica. Our first three were in Arenal at the Magic Mountain. Not knowing what to expect since the travel agent and Costa Rica Sun Tours arranged everything, we were pleasantly surprised. The hotel was clean, modern with a staff of super friendly and efficient people. Our 3rd floor... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review

Dear Mrs. Glickman Hotel Magic Mountain appreciate your visit. For Carlos and me was a real pleasure have been helped with all your questions. This is our work help our guests with all the doubts they have, give the best recomendations in the area and orient them. This is one of the good things we have for offer to the... More 

Pensacola, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 3, 2013

Our stay at Magic Mountain was very enjoyable. My son and I had been traveling in Costa Rica for 8 days when we arrived there, the staff was very friendly and helpful with any questions we had about the area. The beds were by far the most comfortable that we slept during our three weeks that we were in country.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review

Dear Customer Hotel Magic Mountain appreciate your visit. Our clients satisfaction are our first objetive, and the reason why we work hard to give the best service. We are glad to know that we meet your expectations and that your stay in magic mountain was a positive experience. Thank you so much for your comment. The doors of Magic Mountain... More 

New York City, New York
1 review
5 of 5 stars Reviewed August 1, 2013

Stayed at Hotel Magic Mountain 7/18-7/21/13. The hotel grounds are beautiful, check in was a breeze. Staff very attentive and helpful. Rooms were spacious and cleaned daily. Hotel bar had great happy hour specials and good music. Amazing view of Arenal volcano!!! Only set back, the jacuzzi near the pool was small and water was luke warm.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review

Dear Customer Hotel Magic Mountain appreciate your visit. We are glad to know that we meet your expectations. Thank you for mentioned all the good things we offer that define us from the rest. We apologize for the inconvenience with the jacuzzi, we are working on it. Thank you for your comment. The doors in Magic Mountain are open for... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 28, 2013

We chose to stay at Magic Mountain hotel because they offered a great deal (3 nights for the price of 2) and because of the Tripadvisor ratings. Pros 1 Great location. There is a little 'town' immediately beside the hotel with several craft shops and restaurants. The hotel is about a 5-10 minute drive to the main town of La... More 

Was this review helpful? Yes
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review

Dear Customer Hotel Magic Mountain appreciate your visit. Thank you so much for your comment. As we can see you have mentioned more good things and we are working hard, to give the best for our guest because they deserve it. But that really help us to grow up in this business is the things you mentioned in the cons.... More 

Naples, Florida
1 review
5 of 5 stars Reviewed July 27, 2013

We stayed three nights and experienced exemplary service at all times. The restaurant served excellent meals at breakfast, lunch, and, especially, dinner. Magic Mountain is within walking distance to town, assuming one enjoys a 20-30 minute walk. Beautiful and well-maintained grounds. Staff was always very helpful. We highly recommend this hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ericka A, Director de Recepción at Hotel Magic Mountain, responded to this review

Dear Customer Hotel Magic Mountain appreciate your visit. Thank you for your comment. The good service is one of the good things we have and that define us. As well the food in Lina´s Restaurant and the gardens are like a little piece of the mountain and the gardener work hard to keep it beatiful Thank you for mentioned all... More 

Hotel Review Summarization

What travelers say

  • Costa rica(14)
  • Great view(12)
  • Very good(7)
  • Hot tub(6)
Questions? Get answers from hotel staff and past guests. Ask a question

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Standard Room (29)
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The Hotel (38)

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