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Arenal Springs Resort and Spa

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5 Miles West of Catholic Church of la Fortuna | Gps: Latitude: N 10"30'07. 62" Longitude: O 84"41'00. 00", La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
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Arenal Springs Resort and Spa
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Arenal Springs Resort and Spa
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1,502 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Arenal Springs Resort and Spa
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Cincinnati, Ohio
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 24, 2012

Spent three glorious nites at the Arenal Springs resort February 12-15. Only slight glitch was a balking generator that resulted in a power outage one evening. Oh Well, the hot springs were running and the bar had power, so all was not lost. Reservations required for dinner at on site restaurant, but never had a problem getting the time we... More 

Was this review helpful? Yes 2
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

thanks friend for your comment, it is good to know that you feel comfortable and that you enjoyed your stay with us, hopefully yours at home all this very well and we hope to see you soon. thanks and God bless you and your family More 

Birmingham, Alabama
Contributor
20 reviews 20 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 21, 2012

We stayed here for two nights and liked it for the most part. Awesome view of the volcano, and great hot springs pool with a bar. I just didn't care for the bathroom, as there was no air-conditioning, the hot water in the shower lasted only about a minute (and that's being generous), and it had a sort of opening... More 

Was this review helpful? Yes 1
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

hello friends, I'm sorry for not having served as you would expect and I hope someday give us another chance, to give the best service possible. my apology and God bless More 

Bretagne
Top Contributor
264 reviews 264 reviews
75 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed February 21, 2012

The hot springs are beautiful in a very nice setting looking at the volcano and in wonderful gardens. To bad staff is not more helpful. This could be a five star experience but falls short of expectations as lighting very bad and staff not very helpful. The buffet dinner is awful

Was this review helpful? Yes
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

hello friends, I'm sorry for not having served as you would expect and I hope someday give us another chance, to give the best service possible. my apology and God bless More 

Norfolk, Virginia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 20, 2012

There are many places to choose from in this area, and initally choosing one out of the many seemed difficult and slightly daunting. However, I was very pleased that we decided ultimately to stay at this resort! The rooms were splendid, and very clean, with amazing views of the volcano from our personal front porch. The hot springs proved to... More 

Was this review helpful? Yes 4
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

thanks dear friend, for us to see your comments is very rewarding, because you took your valuable time to remind us, and we can see that you had a good time with us, we'll always be waiting for you with our open arms and we will serve as your he deserve, we want to always improve ourselves so your comments... More 

Vancouver, BC
Top Contributor
59 reviews 59 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 16, 2012

This is our second time in Arenal and we chose to stay here because from our previous experience, almost every hotel has a "volcano view". We stayed closer to the entrance of the volcano park last time and it really wasn't worth it as the road was 9kms of gravel and bumps. At Arenal Springs, it's right in the middle... More 

Was this review helpful? Yes 2
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More 

Dubuque, Iowa, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 15, 2012

My fiance and I spent two days here as part of our honeymoon. It was the nicest place we stayed in CR. We had a clear view of the volcano both days in the morning and sometimes afternoon. Beautiful place. Friendly staff. The grounds are well cared for. The food was very good. When we arrived in our cabin we... More 

Was this review helpful? Yes
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More 

Vancouver, BC
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 12, 2012

Again, we were only here for 2 nights on a Costa Rican tour, but everyone wanted to change the plan and stay here for many more days. It could not have been better - beautiful grounds with all sorts of birds and monkeys, etc. The main pool was fed by the water from the volcano springs, so it was so... More 

Was this review helpful? Yes 1
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More 

Paris
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 11, 2012

Breathtaking view of Arenal(when you can see it!) and very helpful friendly staff.Grounds immaculately maintained and good for birdwatching.A bit "americanised" Biggest negative is the music in the restaurant.As one guest had commented this is noise pollution particularly in such beautiful surroundings.If you want to listen to "Night Fever" or Elton John played on Andean pan pipes this is the... More 

Was this review helpful? Yes
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

dear friend, thanks for your comments and apologize for the problem of music in which we are working to change, thanks to your comments we can see what areas are good or we are wrong, and that we can improve for you our dear guests. hope all is well at home and hope to see you back soon thanks and... More 

Ventura, California
Top Contributor
67 reviews 67 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 10, 2012

The rooms were great, the showers were beautiful with a skylight, volcanic stone wall and tropical plants. The grounds were gorgeous, everything was very clean. The view of the volcano was usually shrouded in clouds and we had quite a bit of rain while we were there. Unfortunately the food was not as wonderful as the hotel and grounds. The... More 

Was this review helpful? Yes
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

dear friend, thanks for your comments and apologize for the problem of the phone in which we are working to change, thanks to your comments we can see what areas are good or we are wrong, and that we can improve for you our dear guests. hope all is well at home and hope to see you back soon thanks... More 

New Port Richey, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2012

I arrived after having been on the road for 12 hours. (it is a 5 to 6 hour drive from San Jose). Loved the drive...saw small towns and countryside. It was dark when I got out of the van but the lobby was well lighted and a DEELICIOUS drink awaited. The staff were very outgoing and ready to do anything... More 

Was this review helpful? Yes 1
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More 

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