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Arenal Springs Resort and Spa

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5 Miles West of Catholic Church of la Fortuna | Gps: Latitude: N 10"30'07. 62" Longitude: O 84"41'00. 00", La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
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Arenal Springs Resort and Spa
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Arenal Springs Resort and Spa
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1,483 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Arenal Springs Resort and Spa
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Paris
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 11, 2012

Breathtaking view of Arenal(when you can see it!) and very helpful friendly staff.Grounds immaculately maintained and good for birdwatching.A bit "americanised" Biggest negative is the music in the restaurant.As one guest had commented this is noise pollution particularly in such beautiful surroundings.If you want to listen to "Night Fever" or Elton John played on Andean pan pipes this is the... More 

Was this review helpful? Yes
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

dear friend, thanks for your comments and apologize for the problem of music in which we are working to change, thanks to your comments we can see what areas are good or we are wrong, and that we can improve for you our dear guests. hope all is well at home and hope to see you back soon thanks and... More 

Ventura, California
Top Contributor
65 reviews 65 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 10, 2012

The rooms were great, the showers were beautiful with a skylight, volcanic stone wall and tropical plants. The grounds were gorgeous, everything was very clean. The view of the volcano was usually shrouded in clouds and we had quite a bit of rain while we were there. Unfortunately the food was not as wonderful as the hotel and grounds. The... More 

Was this review helpful? Yes
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

dear friend, thanks for your comments and apologize for the problem of the phone in which we are working to change, thanks to your comments we can see what areas are good or we are wrong, and that we can improve for you our dear guests. hope all is well at home and hope to see you back soon thanks... More 

New Port Richey, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2012

I arrived after having been on the road for 12 hours. (it is a 5 to 6 hour drive from San Jose). Loved the drive...saw small towns and countryside. It was dark when I got out of the van but the lobby was well lighted and a DEELICIOUS drink awaited. The staff were very outgoing and ready to do anything... More 

Was this review helpful? Yes 1
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More 

Fort Collins, Colorado
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 27, 2012

The grounds of Arenal Springs are exquisite and beautifully maintained. The multiple pools/hot springs are set to differing temperatures so that one can select varying levels of heat. The casitas have generously-sized rooms and wonderful garden-like baths. Take the time to ask for a casita with only one bed and some soft seating, as we got a two-bed room and... More 

Was this review helpful? Yes 2
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

thanks dear friend, for us to see your comments is very rewarding, because you took your valuable time to remind us, and we can see that you had a good time with us, we'll always be waiting for you with our open arms and we will serve as your he deserve, we want to always improve ourselves so your comments... More 

Columbus, Georgia
Top Contributor
130 reviews 130 reviews
30 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed January 26, 2012

The rooms are nice enough, in duplexes, each with a nice view of the volcano (when the clouds permit), a pleasant walk from the pools (including hot from the volcano), dining room, and bar. Golf carts are on call for those who can't or don't want to walk, although the phones were out, so we could get a ride only... More 

Was this review helpful? Yes 3
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

Dear friend, I'm sorry we could not serve as you deserve it, you do not know how it would turn back time to correct mistakes made and see other comments from you. all I can tell you now from all of us is that we are sorry. More 

Devon
Top Contributor
65 reviews 65 reviews
37 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed January 25, 2012

At one level this is a good quality package tour hotel and a bit of a sausage factory with little room for the personal touch. That said the grounds are wondeful and ideal for bird and plant lovers. The cabins are well equipped and laid ou sensitely over the large site. The pools are good even if the hot pools... More 

Was this review helpful? Yes 1
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More 

San Diego, California
Top Contributor
81 reviews 81 reviews
42 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 24, 2012

The resort has lovely little attached bungalows with beautiful views of the volcano. The grounds are amazing with flowers all around and tropical trees. There are pretty pools and a hot pool. Our only complaint, after the first night we told the managment that the air conditioner dripped all night on me. They said that they had fixed it, the... More 

Was this review helpful? Yes 1
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More 

Seattle
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 22, 2012

During our recent 3 day stay we were surprised by how much we felt like we were at a nice off beach condo resort in Hawaii. The staff was helpful, friendly and the facility was in excellent shape. That said, I would hope that the management will soon improve their food service. The breakfast buffet was good - buffet style.... More 

Was this review helpful? Yes 4
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

Dear friend, I'm sorry we could not serve as you deserve it, you do not know how it would turn back time, to correct mistakes made and see other comments from you. all I can tell you now from all of us is that we are sorry. More 

Rahway, NJ
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed January 20, 2012

We (2 male travelers) were extremely impressed with this hotel. It is much larger than the photos of the grounds appear, with dozens of condo-like rooms spread in what can be compared to a planned community (or retirement village). Luggage transported by golf cart! Buffet breakfast was ample, with omelette station, fruits, etc. Pool and hot springs were very nice... More 

Was this review helpful? Yes 3
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More 

Milton Keynes
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 20, 2012

Stayed here 2 nights as part of our tour of Costa Rica. Very nice spacious accommodation in a lovely setting, with very nice gardens and lots of colourful birds and plants. Very nice restaurant with good food and service, although the flies / wasps were a nuisance at the buffet breakfast. We didn't try the naturally heated thermal pools, even... More 

Was this review helpful? Yes 2
hotel-arenal-springs, Guest Relations Manager at Arenal Springs Resort and Spa, responded to this review

My friend, thank you very much for your lovely comments always help us to continue working in the best way possible, our ultimate dream is that 100% of our guests always feel at home, and thanks to your comments we can see that things are doing well and things are going wrong, for us to have been a pleasure having... More 

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